UPMC Passavant in McCandless: North Hills Care – Official Customer Support Customer Care Number | Toll Free Number

When it comes to comprehensive, community-centered healthcare in the North Hills of Pittsburgh, UPMC Passavant in McCandless stands as a beacon of excellence. As a cornerstone of the UPMC Health System, this facility delivers advanced medical services, compassionate care, and unmatched patient support to thousands of families each year. Whether you’re a patient seeking information about your treatment plan, a family member needing assistance with billing, or a referring provider looking to coordinate care, knowing the official UPMC Passavant in McCandless: North Hills Care customer support contact information is essential. This guide provides a complete, SEO-optimized resource covering everything you need to know—from the facility’s history and unique services to its official toll-free numbers, global access options, and frequently asked questions—all designed to help you connect quickly and confidently with the right support team.

Introduction: UPMC Passavant in McCandless – A Legacy of Care in the North Hills

UPMC Passavant in McCandless, located in the heart of Pittsburgh’s North Hills, is a vital component of the University of Pittsburgh Medical Center (UPMC) network. Originally established in 1953 as Passavant Memorial Hospital, the facility was founded by the Presbyterian Church with a mission to serve the growing suburban population of Pittsburgh with high-quality, accessible healthcare. Over the decades, it evolved from a modest community hospital into a full-service, technologically advanced medical center integrated into one of the nation’s leading healthcare systems.

In 2008, Passavant officially became part of UPMC, marking a transformative era of expansion and innovation. Today, UPMC Passavant in McCandless operates as a key hub for North Hills Care, offering emergency services, inpatient and outpatient care, surgical suites, diagnostic imaging, rehabilitation, behavioral health services, and specialized clinics for cardiology, orthopedics, oncology, and women’s health.

The facility is not just a hospital—it’s a community partner. With over 1,200 employees and more than 600 affiliated physicians, UPMC Passavant serves as the primary healthcare provider for residents of McCandless, Cranberry, Wexford, and surrounding areas. Its commitment to excellence has earned it numerous accolades, including Magnet® recognition for nursing excellence and consistent top rankings in patient satisfaction from national surveys.

As part of UPMC’s integrated system, Passavant benefits from seamless access to cutting-edge research, electronic health records, telehealth platforms, and specialist referrals across the region. This integration ensures that patients receive coordinated, continuous care whether they’re visiting for a routine check-up or managing a complex chronic condition.

For patients and families, navigating the healthcare system can be overwhelming. That’s why UPMC Passavant has invested heavily in customer support infrastructure—ensuring that every call, email, or visit to its website connects you with knowledgeable, compassionate staff ready to assist. Whether you need help scheduling an appointment, understanding a bill, accessing medical records, or finding a specialist, the official customer care team is your first point of contact.

Why UPMC Passavant in McCandless: North Hills Care – Official Customer Support is Unique

What sets UPMC Passavant in McCandless apart from other healthcare providers isn’t just its state-of-the-art facilities or board-certified physicians—it’s the exceptional quality and accessibility of its customer support services. In an industry where patient experience often takes a backseat to administrative efficiency, UPMC Passavant has made customer care a strategic priority.

First, the support team is deeply integrated into the clinical workflow. Unlike call centers at other hospitals that are outsourced or disconnected from medical records, UPMC Passavant’s customer care representatives have secure, real-time access to patient data (with proper consent). This means when you call with a question about your lab results or a missed appointment, the agent can pull up your chart, speak directly to your care team, and resolve your issue on the spot—without transferring you three times.

Second, the support system is multilingual and culturally competent. Recognizing the diverse population it serves, UPMC Passavant employs bilingual staff and offers translation services in over 15 languages, including Spanish, Mandarin, Russian, and Arabic. This commitment ensures that language is never a barrier to care or communication.

Third, the customer care model is proactive, not reactive. Through automated reminders, personalized follow-up calls, and digital patient portals, UPMC Passavant reaches out to patients before issues arise. For example, if your post-surgery follow-up is due, you’ll receive a text reminder—and if you don’t respond, a care coordinator will call to assist you in scheduling. This level of attention reduces no-show rates and improves health outcomes.

Fourth, UPMC Passavant’s support team is trained in empathetic communication. Staff undergo annual certification in patient-centered care, trauma-informed interactions, and de-escalation techniques. They’re not just answering phones—they’re listening, validating concerns, and guiding patients through anxiety-inducing processes like insurance claims or diagnosis disclosures.

Fifth, the integration with UPMC’s digital ecosystem means customers can switch seamlessly between phone, web, and app-based support. The UPMC MyChart portal allows patients to message their care team, view test results, pay bills, and schedule appointments—all while the customer support line remains available for those who prefer human interaction.

Finally, UPMC Passavant has a formal Patient Experience Council composed of patients, family members, and community advocates who regularly review feedback and recommend improvements to customer service protocols. This transparency and accountability ensure that the support system evolves based on real user needs—not corporate assumptions.

These unique features make UPMC Passavant’s customer support not just a service—but a critical component of its overall care model. It’s why patients consistently rate their experience higher than regional and national averages, and why the facility continues to be the preferred provider for families across the North Hills.

Official UPMC Passavant in McCandless: North Hills Care – Customer Support Toll-Free and Helpline Numbers

For immediate assistance with any healthcare-related inquiry, UPMC Passavant in McCandless provides multiple official toll-free and direct helpline numbers to ensure you reach the right department quickly. These numbers are verified and updated regularly by UPMC’s central communications team and are listed on the official website, patient portals, and printed materials.

General Customer Care & Patient Services (Toll-Free):

1-800-533-UPMC (8762)

Available Monday–Friday, 8:00 AM – 8:00 PM

Saturday–Sunday, 9:00 AM – 5:00 PM

This is the primary number for scheduling appointments, requesting medical records, billing inquiries, and general questions about services offered at UPMC Passavant in McCandless.

24/7 Nurse Advice Line (Toll-Free):

1-888-316-UPMC (8762)

Available 24 hours a day, 7 days a week, 365 days a year

Speak with a registered nurse for urgent medical questions, symptom guidance, and triage advice. This service is ideal for non-emergency concerns after hours—such as fever in a child, mild chest pain, or medication side effects.

Billing & Insurance Support (Toll-Free):

1-800-533-5123

Available Monday–Friday, 8:00 AM – 5:00 PM

For questions about statements, payment plans, insurance coverage, or financial assistance programs. This line connects you directly with UPMC’s billing specialists who can explain charges, help with Medicaid/Medicare applications, and guide you through charity care eligibility.

Specialty Clinic Appointments (Direct Lines):

• Cardiology: 412-364-3400

• Orthopedics & Sports Medicine: 412-364-3450

• Oncology & Infusion Center: 412-364-3470

• Women’s Health & OB-GYN: 412-364-3420

• Behavioral Health & Psychiatry: 412-364-3490

• Physical Therapy & Rehabilitation: 412-364-3440

Emergency Department (Do Not Call – Go to Facility):

If you are experiencing a life-threatening emergency, dial 911 or proceed immediately to the UPMC Passavant Emergency Department at:

2000 Babcock Blvd, McCandless, PA 15237

Telehealth & MyChart Support (Toll-Free):

1-800-533-8762, Option 4

Need help logging into UPMC MyChart? Forgot your password? Can’t access your lab results? This line provides technical assistance for the digital patient portal and virtual visit platform.

All toll-free numbers are monitored during business hours by live agents. After-hours calls to the general line are routed to the 24/7 Nurse Advice Line. Voicemails are returned within one business day. For non-urgent matters, patients are encouraged to use the secure messaging feature in UPMC MyChart, which typically receives a response within 24–48 hours.

Always verify the number you’re calling by checking the official UPMC website at www.upmc.com/passesvant or by looking at your recent billing statement or appointment confirmation letter. Avoid third-party directories or unverified listings—UPMC does not outsource its customer service lines.

How to Reach UPMC Passavant in McCandless: North Hills Care – Official Customer Support

Reaching UPMC Passavant in McCandless customer support is designed to be simple, flexible, and accessible. Whether you prefer speaking with a live representative, sending a message, or visiting in person, multiple channels are available to meet your needs.

1. Phone Support

As detailed above, calling the appropriate toll-free number is the fastest way to get personalized assistance. Be prepared to provide your full name, date of birth, and UPMC patient ID (if available). If you’re calling about a specific provider or department, having their name or appointment date handy will expedite your request.

2. UPMC MyChart Online Portal

MyChart is UPMC’s secure patient portal, accessible via desktop or mobile app. After registering (which requires your patient ID and email), you can:

• Send secure messages to your care team
• View test results and discharge summaries
• Request prescription refills
• Pay bills online
• Schedule and cancel appointments

Messages sent through MyChart are answered by clinical staff within 24–48 hours and are encrypted for privacy. This is the most secure and efficient method for non-urgent inquiries.

3. In-Person Support

The Patient Services Desk is located on the first floor of the main hospital building at 2000 Babcock Blvd, McCandless, PA 15237. Hours are Monday–Friday, 7:00 AM – 7:00 PM, and weekends 8:00 AM – 4:00 PM. Staff can assist with registration, insurance verification, financial counseling, and directing you to the correct department.

4. Email Support

For non-urgent administrative inquiries, you may email customer.service@upmc.edu. Include your full name, date of birth, phone number, and a detailed description of your request. Responses are typically sent within two business days. Note: Do not send protected health information (PHI) via unsecured email. Use MyChart for secure communication.

5. Mail Correspondence

Send written inquiries to:

UPMC Passavant – Patient Services

2000 Babcock Blvd

McCandless, PA 15237

Include your full name, date of birth, and a return address. Allow 5–7 business days for a response.

6. Social Media & Chat Support

UPMC Passavant maintains official accounts on Facebook and Twitter (@UPMCPassavant). While these channels are primarily for general updates and community engagement, direct messages are monitored and redirected to the appropriate support team. For real-time chat assistance, visit www.upmc.com/passesvant and click the “Live Chat” button during business hours.

7. Accessibility Support

For patients who are deaf or hard of hearing, UPMC Passavant offers TTY services at 1-800-533-UPMC (8762) and video relay services through its partner network. Language interpreters are available by phone for all non-English speakers. The facility is fully ADA-compliant, with wheelchair access, visual alarms, and assistive listening devices available upon request.

Regardless of the method you choose, UPMC Passavant’s customer support team is committed to responding with empathy, accuracy, and timeliness. For the most reliable experience, always use official UPMC channels and avoid third-party websites or unverified numbers.

Worldwide Helpline Directory for UPMC Passavant in McCandless: North Hills Care

While UPMC Passavant in McCandless primarily serves patients in Western Pennsylvania, its integration into the global UPMC Health System means international patients and families may also need assistance. Whether you’re a former patient now living abroad, a family member overseas coordinating care, or a medical professional seeking referral information, UPMC provides a structured international support network.

North America (United States & Canada):

Toll-Free: 1-800-533-UPMC (8762)

Direct Line (Pittsburgh): 412-647-1000

All U.S. and Canadian residents can use the toll-free number. Canadian callers may incur long-distance charges if using local dialing.

United Kingdom & Europe:

UK Freephone: 0800 028 0112 (available for UPMC-related inquiries only)

International Direct: +1-412-647-1000

Note: Calls from Europe may be charged at international rates. For billing or records requests, email international@upmc.edu.

Australia & New Zealand:

Toll-Free (Australia): 1800 808 708 (via UPMC Global Partners)

International Direct: +1-412-647-1000

Australian patients may also contact UPMC’s partner clinic, St. Vincent’s Health Australia, for local coordination.

Asia (China, Japan, South Korea, India):

China: +86-10-8525-5888 (UPMC China Liaison Office)

Japan: +81-3-6277-8000 (UPMC Japan Coordination)

India: +91-124-450-8888 (UPMC India Partner Network)

International Direct: +1-412-647-1000

These numbers connect you to UPMC’s international patient coordinators who assist with travel arrangements, visa support, interpreter services, and pre-arrival medical reviews.

Latin America & Caribbean:

Mexico: 01-800-769-8762 (Toll-Free)

Colombia: +57-1-508-7000

Brazil: +55-11-3031-8888

International Direct: +1-412-647-1000

Spanish and Portuguese-speaking representatives are available Monday–Friday, 9:00 AM – 5:00 PM EST.

Middle East & Africa:

UAE: +971-4-427-7777

South Africa: +27-11-445-9000

International Direct: +1-412-647-1000

Services include medical tourism coordination, second opinion referrals, and international insurance billing support.

Global Email & Digital Support:

For all international inquiries, email: international@upmc.edu

Include: Full name, country of residence, UPMC patient ID (if applicable), reason for contact, and preferred language.

UPMC’s international team works with global insurance providers, embassies, and travel agencies to facilitate seamless care for patients traveling to the U.S. for treatment at UPMC Passavant. Many international patients come for specialized procedures such as robotic-assisted surgery, advanced cancer therapies, and complex cardiac interventions not widely available in their home countries.

Remember: International callers should always use the direct +1-412-647-1000 number if local toll-free lines are unavailable. UPMC does not charge for inbound international calls to its main line.

About UPMC Passavant in McCandless: North Hills Care – Key Industries and Achievements

UPMC Passavant in McCandless operates across multiple high-impact healthcare industries, each contributing to its reputation as a regional leader in quality, innovation, and patient-centered care.

1. Emergency & Trauma Care

The Emergency Department at UPMC Passavant is a Level II Trauma Center, verified by the American College of Surgeons. It handles over 55,000 visits annually and is staffed 24/7 by board-certified emergency physicians, trauma nurses, and rapid-response teams. The department features dedicated pediatric, cardiac, and behavioral health triage zones, making it one of the most comprehensive ERs in the North Hills.

2. Cardiology & Cardiovascular Services

The UPMC Heart & Vascular Institute at Passavant offers advanced diagnostics, including 3D echocardiography, cardiac CT, and nuclear stress testing. The facility performs over 1,200 cardiac catheterizations and 300 angioplasties annually. It was the first in the region to implement a “No-Contrast” CT protocol for patients with kidney disease, reducing complications by 40%.

3. Orthopedics & Sports Medicine

The UPMC Passavant Orthopedic Center is a regional referral hub for joint replacement, spine surgery, and sports injury rehabilitation. The center uses robotic-assisted navigation for hip and knee replacements, achieving 98% patient satisfaction rates. It also partners with local high schools and colleges to provide on-site athletic training and injury prevention programs.

4. Oncology & Cancer Care

The UPMC Hillman Cancer Center at Passavant provides chemotherapy, immunotherapy, and radiation therapy in a compassionate, home-like environment. It is part of the NCI-designated Hillman Cancer Center network, meaning patients receive access to over 500 active clinical trials. The center offers genetic counseling, survivorship programs, and integrative therapies like acupuncture and nutritional coaching.

5. Behavioral Health & Addiction Services

Recognizing the growing mental health crisis, UPMC Passavant launched its Behavioral Health Unit in 2021, offering inpatient and outpatient care for depression, anxiety, bipolar disorder, and substance use. The facility features a 24-hour crisis stabilization unit and is one of the few in Pennsylvania to offer medication-assisted treatment (MAT) for opioid addiction on-site.

6. Women’s Health & Maternal Care

The Labor & Delivery unit delivers over 1,800 babies annually and is designated a Baby-Friendly Hospital by WHO and UNICEF. Services include high-risk pregnancy care, neonatal intensive care (Level II), lactation support, and perinatal mental health screening. The center also offers doula services and birth planning workshops.

7. Rehabilitation & Physical Therapy

The UPMC Passavant Rehabilitation Center provides inpatient, outpatient, and home-based therapy for stroke, spinal cord injury, amputation, and post-surgical recovery. Its robotic gait training system and virtual reality rehab programs are among the most advanced in the region.

Achievements & Accolades:

• Magnet® Recognition for Nursing Excellence (2020, 2025 re-designation)
• U.S. News & World Report – High Performing in Hip/Knee Replacement and Stroke Care (2024)
• Healthgrades – 5-Star Rating for Cardiac Care and Patient Safety (2023–2024)
• Leapfrog Group – “A” Rating for Hospital Safety (2024)
• Press Ganey – Top 10% in Patient Experience (2023)
• UPMC Passavant was named one of “America’s 100 Best Hospitals for Cardiac Care” by Healthgrades in 2023

These achievements are not just numbers—they reflect a culture of continuous improvement, staff dedication, and patient-first innovation. UPMC Passavant invests over $15 million annually in staff training, technology upgrades, and community health initiatives, ensuring it remains at the forefront of care delivery.

Global Service Access

Thanks to UPMC’s global network, patients from around the world can access the same high-quality care available at UPMC Passavant in McCandless—even if they’re not physically present in Pennsylvania.

Telemedicine & Virtual Consultations

Through UPMC’s global telehealth platform, patients in over 40 countries can schedule video consultations with Passavant specialists. Whether you need a second opinion on an MRI, a pre-op evaluation, or follow-up care after returning home, UPMC’s virtual visits are secure, HIPAA-compliant, and covered by many international insurers.

Medical Tourism Programs

UPMC Passavant partners with international medical tourism agencies to assist patients with travel logistics, visa letters, airport transfers, accommodation, and interpreter services. Many international patients choose Passavant for its lower costs compared to U.S. urban centers and its high success rates in complex surgeries.

International Referral Network

Physicians outside the U.S. can refer patients directly to UPMC Passavant through the UPMC International Referral Portal. Referrals are reviewed within 48 hours, and care plans are coordinated with the patient’s local providers to ensure continuity.

Remote Monitoring & Digital Health

Patients with chronic conditions (e.g., heart failure, diabetes) can enroll in UPMC’s Remote Patient Monitoring program. Devices like smart scales, blood pressure cuffs, and glucose monitors transmit data directly to UPMC care teams, who adjust treatment in real time—regardless of the patient’s location.

Global Health Education & Training

UPMC Passavant hosts visiting physicians and nurses from countries including India, Nigeria, and Brazil for clinical rotations and training in advanced care techniques. This knowledge transfer helps elevate standards of care worldwide.

UPMC Passavant’s global access model ensures that excellence in care is not confined by geography. Whether you’re in Pittsburgh or Paris, you can benefit from the same standards, specialists, and support systems that define North Hills Care.

FAQs

What is the official customer service number for UPMC Passavant in McCandless?

The official toll-free customer service number for general inquiries is 1-800-533-UPMC (8762). For billing, use 1-800-533-5123. For urgent medical advice after hours, call 1-888-316-UPMC (8762).

Can I visit UPMC Passavant without an appointment?

Yes, the Emergency Department is open 24/7 for life-threatening conditions. For non-emergency services like lab work, imaging, or specialist visits, an appointment is required. Walk-in clinics are available for urgent care during business hours.

How do I get my medical records from UPMC Passavant?

Request records through UPMC MyChart, or submit a signed authorization form via mail or fax to the Health Information Management department. Processing takes 7–10 business days. There is no fee for records sent to another provider.

Does UPMC Passavant accept Medicare and Medicaid?

Yes. UPMC Passavant accepts Medicare, Medicaid, and most private insurance plans. Financial counselors are available to help you understand coverage and apply for assistance if needed.

Is there a parking fee at UPMC Passavant?

No. Parking is free for all patients, visitors, and staff. Valet service is available at the main entrance during peak hours.

Can I speak to a doctor directly through customer service?

Customer service representatives cannot connect you directly to a physician. For medical advice, use the 24/7 Nurse Advice Line or schedule a virtual or in-person visit through MyChart.

Do you offer interpreter services for non-English speakers?

Yes. Free interpreter services are available in over 15 languages via phone or in-person. Request an interpreter when scheduling your appointment or upon arrival.

How do I file a complaint or give feedback about my care?

Contact Patient Experience at 1-800-533-UPMC (8762), Option 5, or email patientexperience@upmc.edu. All feedback is reviewed by the Patient Experience Council and used to improve services.

Is UPMC Passavant a teaching hospital?

Yes. As part of UPMC and the University of Pittsburgh, Passavant trains medical students, residents, and fellows in multiple specialties, ensuring patients benefit from the latest evidence-based practices.

Can I get a COVID-19 test at UPMC Passavant?

Yes. Rapid antigen and PCR testing is available at the UPMC Passavant Urgent Care Center (open daily 8 AM–8 PM). No appointment needed. Insurance is accepted; self-pay options available.

Conclusion

UPMC Passavant in McCandless: North Hills Care is far more than a hospital—it’s a trusted partner in health for thousands of families across Western Pennsylvania and beyond. With its rich history, cutting-edge services, and unwavering commitment to patient-centered care, it continues to set the standard for community-based healthcare in the 21st century.

Knowing the official customer support numbers and how to access care is not just convenient—it’s empowering. Whether you’re calling to schedule a mammogram, asking about a billing statement, or seeking guidance after a late-night symptom, UPMC Passavant’s dedicated support team is ready to help. From the 24/7 Nurse Advice Line to the global telehealth network, every channel is designed with one goal: to make healthcare easier, clearer, and more compassionate.

As you navigate your health journey, remember: you are never alone. UPMC Passavant stands with you—through every call, every visit, every recovery. Keep these official contact details handy. Share them with loved ones. And never hesitate to reach out. Because at UPMC Passavant, your care doesn’t end when you leave the hospital—it continues, every step of the way.