Penn National Gaming in Wyomissing: Casinos & Racing – Official Customer Support Customer Care Number | Toll Free Number

Penn National Gaming, now known as Penn Entertainment, is one of the most influential names in the North American gaming and racing industry. While the company operates dozens of casinos, racetracks, and entertainment venues across the United States, its presence in Wyomissing, Pennsylvania, stands out as a cornerstone of its regional legacy. The Wyomissing facility — home to Hollywood Casino at Penn National Race Course — blends horse racing heritage with modern casino entertainment, creating a unique destination for both locals and visitors. This article provides a comprehensive, SEO-optimized guide to Penn National Gaming in Wyomissing, with a specific focus on its official customer support channels, including toll-free numbers, contact methods, global access, and operational history. Whether you’re a guest seeking assistance with loyalty programs, betting inquiries, or on-site services, this guide ensures you have direct, verified access to the right support resources.

Why Penn National Gaming in Wyomissing: Casinos & Racing – Official Customer Support is Unique

Penn National Gaming’s Wyomissing location is not just another casino — it’s a living monument to America’s racing tradition, reimagined for the 21st century. Unlike standalone gaming resorts, Hollywood Casino at Penn National Race Course integrates live thoroughbred racing with a full-service casino floor, sports betting lounges, dining experiences, and entertainment venues under one roof. This fusion creates a multi-dimensional guest experience unmatched by competitors in the region.

The customer support infrastructure at this location is uniquely tailored to serve a dual-audience: horse racing enthusiasts and casino patrons. Support agents are trained not only in standard gaming operations — such as slot machine payouts, table game rules, and loyalty program redemption — but also in the nuanced world of pari-mutuel betting, race schedules, jockey statistics, and breeding records. This specialized knowledge allows Penn National’s support team to resolve complex inquiries that generic casino help desks cannot address.

Additionally, the Wyomissing facility serves as a regional hub for Penn Entertainment’s Pennsylvania operations, meaning customer support here often handles escalated issues from other nearby properties like Valley Forge Casino Resort, Presque Isle Downs & Casino, and Parx Casino. This centralized role ensures that support representatives are highly experienced, well-resourced, and empowered to deliver rapid resolutions.

Another distinguishing factor is the integration of digital and in-person support. Guests can access real-time race results and betting assistance via the Penn Entertainment mobile app, while still having the option to speak with a live agent at the customer service desk on the casino floor. The seamless transition between digital and human interaction is a hallmark of Penn National’s customer-centric philosophy.

Finally, the Wyomissing location maintains a direct line of communication with state regulatory bodies, including the Pennsylvania Gaming Control Board. This compliance-forward approach means customer support is not only responsive but also legally informed — ensuring that every inquiry is handled in strict accordance with state gaming laws. For guests concerned about responsible gambling, fraud prevention, or dispute resolution, this adds a layer of trust and transparency rarely found in the industry.

Penn National Gaming in Wyomissing: Casinos & Racing – Official Customer Support Toll-Free and Helpline Numbers

If you need immediate assistance with your experience at Hollywood Casino at Penn National Race Course, or any Penn Entertainment property in Pennsylvania, you can reach official customer support through verified toll-free numbers. These lines are staffed 24/7 by trained representatives who can assist with account issues, loyalty rewards, payment processing, lost and found, and more.

Official Toll-Free Customer Support Number: 1-800-223-8180

This number connects directly to Penn Entertainment’s centralized customer care center, which handles all inquiries related to Wyomissing and other Pennsylvania properties. Whether you’re calling from within the U.S. or internationally (via VoIP or international calling services), this number is your primary gateway to support.

For Hearing Impaired Customers (TTY/TDD): 1-800-426-7775

Penn National Gaming complies with the Americans with Disabilities Act (ADA) and offers dedicated TTY services for guests who are deaf or hard of hearing. This line operates during the same hours as the main support line and is staffed by trained specialists familiar with gaming and racing services.

24/7 Live Chat Support (Online): Available at www.pennentertainment.com/contact

For non-urgent inquiries, such as questions about upcoming races, restaurant reservations, or promotional codes, the online chat feature provides real-time responses during business hours (8:00 AM – 12:00 AM EST). Chat agents can escalate issues to phone support if needed.

Customer Service Email: customerservice@pennentertainment.com

For detailed written correspondence — such as dispute resolution, reward redemption issues, or feedback on service quality — email is the recommended channel. Responses are typically provided within 24–48 business hours.

Mail Address for Written Correspondence:

Penn National Gaming – Customer Service Department

Hollywood Casino at Penn National Race Course

1000 Hollywood Blvd, Wyomissing, PA 19610

Important Note: Never share personal information — including account numbers, Social Security numbers, or passwords — over unsolicited phone calls or emails. Penn National Gaming will never ask for this information via cold outreach. Always verify you are contacting the official number listed above.

How to Reach Penn National Gaming in Wyomissing: Casinos & Racing – Official Customer Support Support

Reaching customer support at Penn National Gaming’s Wyomissing location is designed to be simple, fast, and accessible through multiple channels. Below is a step-by-step guide to help you connect with the right representative based on your needs.

Option 1: Call the Toll-Free Number

For immediate, voice-based assistance:

• Dial 1-800-223-8180 from any landline or mobile phone.
• Follow the automated menu prompts. Press “1” for casino services, “2” for racing and betting inquiries, “3” for loyalty program (Penn Rewards) support, and “4” for billing or payment issues.
• If you need a live agent, say “Representative” or press “0” at any time.
• Have your Penn Rewards card number, account ID, or receipt handy for faster service.

Call volumes are typically highest between 6:00 PM and 10:00 PM EST on weekends. For shorter wait times, call between 9:00 AM and 1:00 PM on weekdays.

Option 2: Visit the On-Site Customer Service Desk

If you’re currently at Hollywood Casino at Penn National Race Course:

• Head to the main floor near the cashier cage or the Penn Rewards Center.
• Look for signs that say “Customer Service” or “Guest Assistance.”
• Representatives are available daily from 10:00 AM to 1:00 AM.
• For urgent issues (e.g., lost winnings, card malfunction, or security concerns), request to speak with a supervisor.

Option 3: Use the Penn Entertainment Mobile App

Download the official Penn Entertainment app from the Apple App Store or Google Play Store.

• Log in using your Penn Rewards account.
• Navigate to the “Help” or “Support” section.
• Choose from pre-loaded FAQs or initiate a live chat with a representative.
• Upload photos or receipts if reporting a transaction error.

The app also allows you to schedule appointments with customer service managers for in-person consultations during non-peak hours.

Option 4: Submit a Support Ticket Online

Visit www.pennentertainment.com/contact and complete the online form:

• Select your issue category: Casino, Racing, Rewards, Payments, or Technical Support.
• Provide your full name, email, phone number, and a detailed description.
• Attach any relevant documents (e.g., transaction screenshots, race tickets).
• Submit and receive a confirmation email with a ticket number for tracking.

Option 5: Social Media Channels

While not a primary support channel, Penn Entertainment actively monitors its official social media accounts for customer concerns:

• Facebook: facebook.com/PennEntertainment
• Twitter/X: twitter.com/PennEnt
• Instagram: instagram.com/pennentertainment/

Direct messages (DMs) are responded to within 12–24 hours. For sensitive issues, agents will ask you to call the toll-free number for security verification.

Pro Tip: Always Have Your Penn Rewards ID Ready

Whether you’re calling, emailing, or visiting in person, having your 12-digit Penn Rewards card number or account username will significantly reduce resolution time. This ID links your activity across all Penn Entertainment properties and ensures accurate record retrieval.

Worldwide Helpline Directory

While Penn National Gaming primarily serves customers in the United States, its digital platforms and loyalty programs attract international guests — including Canadian visitors, U.S. expats, and global tourists visiting Pennsylvania. To accommodate these users, Penn Entertainment offers international access options for customer support.

Canada: 1-888-540-2230

Canadian callers can use this toll-free number, which routes to the same U.S.-based support center. Calls are free from landlines and most mobile plans.

United Kingdom: +1-800-223-8180 (via VoIP or international calling)

UK residents can dial the U.S. toll-free number using services like Skype, Google Voice, or international calling cards. Standard international rates apply.

Australia: +1-800-223-8180 (via VoIP)

Australian customers are encouraged to use the same number. For faster service, contact via email or online chat during U.S. business hours (EST).

Europe (General): +1-800-223-8180

All European countries can use the U.S. toll-free number through VoIP providers. No dedicated European call center exists, but all representatives are trained to assist international guests.

Latin America: +1-800-223-8180

Guests from Mexico, Brazil, Colombia, and other Latin American countries can reach support using the same number. Note: Some mobile carriers may charge high international rates — consider using WhatsApp or email as alternatives.

Asia: +1-800-223-8180

For guests in Japan, South Korea, India, and Southeast Asia, email support (customerservice@pennentertainment.com) is often the most reliable option due to time zone differences and call costs. Responses are provided within 24 hours, even on weekends.

Important: Penn Entertainment does not operate call centers outside the United States. All international calls are routed to its corporate headquarters in Wyomissing, PA. Time zone differences mean that support is available during U.S. Eastern Time hours (8:00 AM – 12:00 AM EST). For urgent issues outside these hours, use the 24/7 automated system or submit a ticket online.

About Penn National Gaming in Wyomissing: Casinos & Racing – Official Customer Support – Key Industries and Achievements

Penn National Gaming, rebranded as Penn Entertainment in 2022, is a Fortune 1000 company and a leader in the integrated gaming and racing sector. The Wyomissing facility — Hollywood Casino at Penn National Race Course — is one of its flagship properties and a key driver of its regional success.

Key Industries Served:

• Thoroughbred Horse Racing: Penn National Race Course has hosted live racing since 1965 and is one of the premier racing venues in Pennsylvania. It features a 1-mile dirt track and a 7/8-mile turf course, hosting over 100 live race days annually, including the prestigious Pennsylvania Derby.
• Casino Gaming: The casino floor spans over 100,000 square feet and features more than 2,500 slot machines, 120 table games, and a dedicated poker room. It was among the first in Pennsylvania to offer electronic table games and live dealer options.
• Sports Betting: Following the 2018 Supreme Court decision legalizing sports wagering, Penn National launched its retail sportsbook at Wyomissing and later integrated it with its digital platform, Penn Bet. It now ranks among the top 5 sports betting operators in Pennsylvania.
• Digital Gaming & iGaming: Penn Entertainment operates one of the largest online casino and sports betting platforms in the U.S., accessible via web and mobile app. Wyomissing serves as a testing and training hub for new digital features.
• Entertainment & Hospitality: The property includes multiple restaurants (including a 24-hour diner), a 500-seat concert venue, a luxury hotel, and event spaces for weddings and corporate functions.

Major Achievements:

• 2021 Pennsylvania Gaming Control Board Award: Recognized as “Top Performing Casino in Eastern Pennsylvania” for customer satisfaction and responsible gaming initiatives.
• 2022 “Best Racing Facility” by Thoroughbred Times: Honored for record attendance, improved fan experience, and integration of technology in race-day operations.
• Over 5 Million Penn Rewards Members: The loyalty program, launched in 2008, is one of the most successful in the industry, with members earning points redeemable for free play, dining, hotel stays, and concert tickets.
• Over $200 Million in Economic Impact: The Wyomissing facility generates more than $200 million annually in direct and indirect economic activity for Berks County, supporting over 1,800 local jobs.
• 2023 Responsible Gaming Leader: Penn National was awarded the National Council on Problem Gambling’s “Gold Standard” certification for its comprehensive player protection tools, including self-exclusion programs, spending limits, and mandatory break reminders.

These achievements underscore why customer support at the Wyomissing location is held to such a high standard. Every guest interaction reflects the company’s commitment to excellence, integrity, and community impact.

Global Service Access

While Penn National Gaming’s physical properties are confined to the United States, its digital ecosystem enables global access to services and support. Whether you’re a U.S. resident, a Canadian snowbird, or an international tourist who visited Wyomissing and wants to continue using Penn Bet or your Penn Rewards account, you’re not left without recourse.

Online Account Access: Your Penn Rewards account is accessible from anywhere in the world via the Penn Entertainment website or mobile app. You can check balances, redeem points, view transaction history, and update personal information — all with end-to-end encryption and two-factor authentication.

Multi-Language Support: Although customer service agents primarily speak English, Penn Entertainment offers automated translation tools on its website and app for Spanish, French, and Mandarin speakers. For complex issues, guests can request a bilingual agent, and the company will make every effort to connect them within 1 business day.

Global Payment Processing: Penn Entertainment accepts major international credit cards (Visa, Mastercard, American Express, JCB) and digital wallets (Apple Pay, Google Pay) for deposits and withdrawals. International bank transfers are also supported via wire transfer for high-value transactions.

Time Zone Considerations: Since all support operations are based in Eastern Time (ET), international users should plan accordingly. For example:

• London (GMT): 5 hours behind ET — best to call between 1:00 PM – 7:00 PM London time.
• Tokyo (JST): 14 hours ahead of ET — best to call between 8:00 PM – 12:00 AM Tokyo time (which is 8:00 AM – 12:00 PM ET).
• Sydney (AEST): 16 hours ahead of ET — best to call between 6:00 PM – 10:00 PM Sydney time (which is 2:00 AM – 6:00 AM ET).

International Dispute Resolution: If you encounter a billing issue from outside the U.S., Penn Entertainment partners with global payment processors to handle chargebacks and refunds in compliance with local financial regulations. You can initiate a dispute via email or through the “Dispute a Transaction” feature in your online account.

Virtual Concierge Services: For high-tier Penn Rewards members (Platinum and above), a dedicated virtual concierge is available via WhatsApp, email, or video call to assist with travel planning, dining reservations, and event tickets — even if you’re not physically in Pennsylvania.

Penn Entertainment’s global accessibility strategy ensures that no guest is left unsupported, regardless of location. Their commitment to seamless cross-border service is a rare advantage in an industry often limited by geography.

FAQs

Q1: What is the official customer support number for Hollywood Casino at Penn National Race Course?

A: The official toll-free customer support number is 1-800-223-8180. This number connects you to the centralized support center serving all Penn Entertainment properties in Pennsylvania, including Wyomissing.

Q2: Is there a 24-hour customer service line?

A: Yes, the toll-free number 1-800-223-8180 is staffed 24 hours a day, 7 days a week. Automated services are available at all times, and live agents are available from 8:00 AM to 12:00 AM EST. For urgent issues outside those hours, the automated system can escalate your call.

Q3: Can I visit the customer service desk without a membership?

A: Yes, you do not need a Penn Rewards membership to visit the customer service desk. Whether you’re a guest, a first-time visitor, or a local resident, staff will assist you with general inquiries, lost items, or payment issues.

Q4: How do I report a problem with my Penn Rewards points?

A: First, check your transaction history via the app or website. If points are missing, call 1-800-223-8180 and select option “3” for loyalty support. Have your card number and date of the transaction ready. Most issues are resolved within 48 hours.

Q5: Does Penn National Gaming offer multilingual support?

A: While customer service agents primarily speak English, the website and app offer automated translations in Spanish, French, and Mandarin. For complex issues, you can request a bilingual agent via email at customerservice@pennentertainment.com.

Q6: How do I file a complaint about a casino employee?

A: Contact customer service at 1-800-223-8180 and request to speak with a supervisor. You may also submit a written complaint via email or mail. Penn Entertainment has a zero-tolerance policy for misconduct and investigates all reports promptly.

Q7: Can I get help with sports betting disputes?

A: Yes. For disputes related to sports wagers placed at Hollywood Casino or via the Penn Bet app, call the toll-free number and select option “2” for racing and betting support. You’ll be connected to a specialist who can review your bet slip and provide a resolution within 24 hours.

Q8: Is there a dedicated number for VIP or high-roller guests?

A: Yes. Platinum and Diamond members of the Penn Rewards program are assigned a personal account manager. If you’re eligible, your manager’s direct line will be provided in your welcome packet. Otherwise, call 1-800-223-8180 and ask to be transferred to the VIP Concierge Desk.

Q9: What should I do if I think I’ve been scammed by a fake Penn National Gaming representative?

A: Immediately stop communication and do not provide any personal information. Report the incident to the official customer service line at 1-800-223-8180 and file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Penn National will investigate and may offer identity protection services if fraud is confirmed.

Q10: Does Penn National Gaming offer remote support for technical issues with the app?

A: Yes. Use the “Help” section in the Penn Entertainment app to submit a technical ticket. You can also call the toll-free number and request “Technical Support.” The team can remotely diagnose login issues, payment errors, or app crashes and guide you through fixes.

Conclusion

Penn National Gaming’s presence in Wyomissing, Pennsylvania, is far more than a casino or racetrack — it’s a cultural and economic anchor for the region, blending centuries-old racing traditions with cutting-edge gaming technology. At the heart of this success is an unwavering commitment to customer service excellence. Whether you’re a lifelong horse racing fan, a slot machine enthusiast, or a sports bettor looking for reliable support, Penn Entertainment has built a support infrastructure that is accessible, knowledgeable, and responsive.

This guide has provided you with the official customer support numbers — 1-800-223-8180 for general inquiries and 1-800-426-7775 for TTY services — along with detailed instructions on how to reach support via phone, email, app, mail, and in-person visits. We’ve also explored the unique integration of racing and casino operations, the company’s industry achievements, and how global guests can access support from anywhere in the world.

Remember: Always verify you’re contacting the official channels listed here. Avoid third-party websites or unsolicited calls claiming to represent Penn National Gaming. Your safety and security are paramount.

For the most up-to-date information, visit the official website: www.pennentertainment.com. Whether you’re calling from Wyomissing or from halfway across the globe, Penn Entertainment stands ready to serve you — because great service isn’t just a policy, it’s a promise.