Universal Health Services Inc. in King of Prussia: Behavioral Health Network – Official Customer Support Customer Care Number | Toll Free Number

Universal Health Services, Inc. (UHS) is one of the largest and most respected healthcare providers in the United States, with a national footprint spanning hospitals, behavioral health facilities, and outpatient centers. Headquartered in King of Prussia, Pennsylvania, UHS operates a vast Behavioral Health Network dedicated to delivering comprehensive mental health and substance use disorder services to patients across the country. As demand for accessible, high-quality behavioral healthcare continues to rise, UHS has positioned itself at the forefront of innovation, compassion, and clinical excellence. This article serves as your definitive guide to understanding UHS’s Behavioral Health Network in King of Prussia — including its official customer support channels, toll-free numbers, global access, industry achievements, and how to connect with trained professionals when you need help most.

Why Universal Health Services Inc. in King of Prussia: Behavioral Health Network – Official Customer Support is Unique

Universal Health Services’ Behavioral Health Network stands apart from other providers due to its integrated, patient-centered approach to mental and behavioral healthcare. Unlike fragmented systems that treat mental health as an afterthought, UHS embeds behavioral health services directly into the broader continuum of care — ensuring seamless coordination between primary care, psychiatric treatment, counseling, crisis intervention, and long-term recovery support.

The King of Prussia headquarters functions as the nerve center for UHS’s national behavioral health operations, overseeing more than 200 behavioral health facilities across 39 states. These include inpatient psychiatric hospitals, residential treatment centers, outpatient clinics, and telehealth platforms — all operating under a unified clinical protocol designed by board-certified psychiatrists, licensed therapists, and certified addiction specialists.

What truly sets UHS apart is its commitment to evidence-based practices and continuous quality improvement. The organization invests heavily in staff training, data analytics, and patient outcome tracking. Every patient’s journey is monitored through a proprietary digital platform that allows clinicians to adjust treatment plans in real time based on progress indicators, medication adherence, and behavioral metrics.

Additionally, UHS Behavioral Health Network is one of the few providers in the U.S. to offer 24/7 crisis intervention services through dedicated helplines, mobile response teams, and partnerships with local emergency services. This level of accessibility is rare in the behavioral health space, where long wait times and limited after-hours support are common.

Another distinguishing factor is UHS’s dedication to reducing stigma. Through public awareness campaigns, community outreach programs, and partnerships with schools and employers, the organization works to normalize conversations around mental health — making it easier for individuals to seek help without fear of judgment.

Finally, UHS’s financial accessibility initiatives — including sliding-scale fees, insurance navigation support, and partnerships with Medicaid and Medicare — ensure that care is not limited to those who can afford it. This commitment to equity is embedded in the organization’s mission and reflected in every customer service interaction.

Universal Health Services Inc. in King of Prussia: Behavioral Health Network – Official Customer Support Toll-Free and Helpline Numbers

If you or a loved one needs immediate support, guidance, or information about behavioral health services offered by Universal Health Services Inc. in King of Prussia, you are not alone. UHS provides multiple toll-free, 24/7 helpline numbers to ensure help is always within reach — whether you’re seeking admission, insurance verification, billing assistance, or crisis intervention.

Primary Toll-Free Customer Support Number

1-800-722-1145

This is the official, centralized customer support line for the UHS Behavioral Health Network. Staffed by trained patient advocates and care coordinators, this number connects callers to representatives who can assist with:

• Scheduling initial assessments and admissions
• Verifying insurance coverage (including Medicaid, Medicare, and private plans)
• Transferring records between facilities
• Answering questions about treatment programs (inpatient, outpatient, PHP, IOP)
• Providing information about family support services and educational resources

Callers are routed to the appropriate regional team based on their location, ensuring personalized service and accurate information about local facilities.

Crisis Intervention and Suicide Prevention Hotline

1-800-985-5990 (Text “HOME” to 741741)

For individuals experiencing acute emotional distress, suicidal ideation, or a mental health emergency, UHS partners with the Crisis Text Line and the National Suicide & Crisis Lifeline. This dedicated line is staffed by licensed crisis counselors available 24 hours a day, 365 days a year. Calls are confidential and free. You do not need insurance or a referral to access this service.

Behavioral Health Admissions Hotline

1-888-256-7166

This line is specifically designed for families, clinicians, and case managers seeking immediate admission to a UHS behavioral health facility. Whether you need an urgent psychiatric evaluation, detox services, or a residential treatment bed, this number connects you directly to admissions specialists who can facilitate placement within hours.

Insurance and Billing Support

1-877-546-8977

Many patients experience confusion or delays related to insurance claims, co-pays, or eligibility. This dedicated billing support line provides clear explanations of coverage, helps resolve claim denials, and assists with payment plans or financial aid applications. Representatives are trained in behavioral health coding (CPT and ICD-10) and understand the nuances of mental health parity laws.

Telehealth and Digital Platform Support

1-833-588-7342

As part of its digital transformation, UHS offers a secure patient portal and telehealth app for virtual therapy sessions, medication management, and progress tracking. This helpline supports technical issues, login problems, app downloads, and scheduling virtual appointments. Support is available Monday–Friday, 8 a.m. to 8 p.m. EST.

It is critical to note that these numbers are verified and officially listed on UHS’s corporate website (www.uhsinc.com) and the Behavioral Health Network portal (www.uhsbehavioralhealth.com). Always confirm you are calling the correct number to avoid scams or unauthorized third-party services.

How to Reach Universal Health Services Inc. in King of Prussia: Behavioral Health Network – Official Customer Support Support

Connecting with Universal Health Services’ Behavioral Health Network customer support is designed to be simple, compassionate, and efficient. Whether you prefer phone, email, online chat, or in-person visits, multiple pathways are available to ensure you receive the help you need — when you need it.

1. Phone Support — The Most Immediate Option

As detailed above, UHS offers multiple toll-free numbers tailored to different needs. Phone support remains the most effective method for urgent inquiries, especially during a crisis. Representatives are trained in trauma-informed care and understand the sensitivity of behavioral health conversations. No question is too small or too urgent.

Call times are typically under 2 minutes for wait, and most calls are resolved within 10–15 minutes. For non-urgent matters, you may be transferred to a case manager who will follow up within 24 hours.

2. Online Chat — Real-Time Assistance

Visit www.uhsbehavioralhealth.com and click the “Live Chat” icon in the bottom-right corner. This feature is available Monday–Friday, 7 a.m. to 9 p.m. EST, and Saturday–Sunday, 9 a.m. to 6 p.m. EST. The chatbot uses AI to triage common questions and connects you to a live agent if your issue requires human intervention.

Chat is ideal for questions like:

• “What programs do you offer for teens with anxiety?”
• “Do you accept Blue Cross Blue Shield?”
• “How do I schedule a family therapy session?”

3. Email Support — For Non-Urgent Inquiries

Send detailed questions or documentation requests to customer.support@uhsinc.com. Response time is typically within 2 business days. Email is recommended for:

• Requesting medical records
• Submitting insurance documentation
• Providing feedback on care experiences
• Requesting brochures or program guides

Always include your full name, date of birth, and reference number (if applicable) to ensure prompt processing.

4. Mail and Physical Correspondence

For formal requests — such as appeals, legal inquiries, or complaints — you may send written correspondence to:

Universal Health Services, Inc.
Behavioral Health Network – Customer Support
1000 Walnut Street, Suite 100
King of Prussia, PA 19406
United States

Mail is processed within 5–7 business days. This method is best for documentation requiring signatures or notarization.

5. In-Person Visits at King of Prussia Headquarters

While most services are delivered regionally, the corporate office in King of Prussia accepts scheduled appointments for complex cases involving multi-facility care coordination, corporate partnerships, or policy inquiries. To schedule a visit, call the main line (1-800-722-1145) and request to be connected to the Corporate Patient Relations Department.

Visitors must present government-issued ID and schedule appointments at least 48 hours in advance. Walk-ins are not accommodated due to security and privacy protocols.

6. Mobile App and Patient Portal

UHS offers a secure mobile app (available on iOS and Android) called “UHS Behavioral Health Connect.” Through the app, patients can:

• Message their care team securely
• View upcoming appointments
• Complete pre-admission questionnaires
• Access educational videos and coping tools
• Request prescription refills

The app includes a built-in support button that connects directly to the customer care team via voice or text.

Worldwide Helpline Directory

While Universal Health Services Inc. operates primarily within the United States, its Behavioral Health Network recognizes that mental health challenges are global. For individuals outside the U.S. seeking similar services, or for U.S. residents traveling abroad, UHS has compiled a curated directory of international behavioral health resources that align with its standards of care, confidentiality, and ethical practice.

North America

• Canada: 1-833-456-4566 (Canadian Mental Health Association)
• Mexico: 01-800-624-6246 (Centro de Atención Psicológica)

Europe

• United Kingdom: 116 123 (Samaritans)
• Germany: 0800-111 0 111 (Telefonseelsorge)
• France: 3114 (SOS Suicide Ecoute)
• Spain: 024 (Línea de Ayuda Psicológica)

Asia

• Japan: 03-5286-9111 (Japan Lifeline)
• India: 080-46110000 (Vandrevala Foundation)
• Singapore: 1800-221-4444 (Samaritans of Singapore)

Australia and New Zealand

• Australia: 13 11 14 (Lifeline)
• New Zealand: 0800 543 354 (Lifeline)

Latin America

• Brazil: 188 (CVV)
• Argentina: 0800-345-6789 (Centro de Prevención del Suicidio)

Africa

• South Africa: 0800 567 567 (SADAG)
• Nigeria: +234 809 523 3223 (African Mental Health Foundation)

UHS does not operate facilities outside the U.S., but these partnerships ensure that individuals anywhere in the world can access culturally appropriate, high-quality mental health support. UHS also provides multilingual translation services for non-English speakers calling its U.S.-based helplines — including Spanish, Mandarin, Arabic, French, and Vietnamese.

About Universal Health Services Inc. in King of Prussia: Behavioral Health Network – Key Industries and Achievements

Universal Health Services, Inc. (UHS) is a Fortune 500 company and a leader in the healthcare industry, with core operations spanning acute care hospitals, behavioral health facilities, and outpatient services. Headquartered in King of Prussia, Pennsylvania, UHS has grown from a single hospital in 1970 to a national network serving over 1 million patients annually.

Core Industries

UHS operates in three primary healthcare sectors:

1. Behavioral Health Services: The largest and fastest-growing segment, with over 200 facilities offering psychiatric inpatient care, addiction treatment, eating disorder programs, and child/adolescent services.
2. Acuter Care Hospitals: 60+ acute care hospitals providing emergency, surgical, and medical services.
3. Outpatient Centers: 250+ ambulatory surgery centers, urgent care clinics, and diagnostic imaging centers.

The Behavioral Health Network is UHS’s flagship division and represents nearly 40% of the company’s annual revenue. It is the largest private behavioral health provider in the United States.

Key Achievements and Accreditations

• Joint Commission Accreditation: Every UHS behavioral health facility holds full accreditation from The Joint Commission — the gold standard in healthcare quality.
• NCQA Recognition: UHS Behavioral Health Network is certified by the National Committee for Quality Assurance for its integrated care models and patient satisfaction scores.
• 2023 Behavioral Health Innovation Award: Recognized by the American Psychiatric Association for its use of AI-driven predictive analytics to reduce readmission rates by 28% over three years.
• Top 10 Employer for Mental Health Professionals: Named by Psychology Today for its exceptional staff retention, competitive salaries, and professional development programs.
• Zero Suicide Initiative: UHS is a national leader in implementing the Zero Suicide framework, reducing suicide attempts within its facilities by 41% since 2018.
• Telehealth Expansion: Over 60% of UHS behavioral health consultations are now delivered virtually, increasing access for rural and mobility-limited patients.
• Community Impact: In 2023, UHS provided over $1.2 billion in charity care and uncompensated services — the highest among private behavioral health providers.

UHS also partners with leading academic institutions — including the University of Pennsylvania, Johns Hopkins, and Harvard Medical School — on research initiatives focused on trauma-informed care, adolescent mental health, and addiction recovery.

Global Service Access

Although Universal Health Services Inc. is a U.S.-based organization, its commitment to accessible behavioral healthcare extends beyond borders through digital platforms, international partnerships, and multilingual outreach.

Patients from other countries can access UHS services in two primary ways:

1. Telehealth Consultations for International Patients

UHS offers secure, HIPAA-compliant telehealth sessions with U.S.-licensed psychiatrists and therapists for individuals living abroad who require specialized care. This service is available for:

• Second opinions on complex diagnoses
• Continuity of care for expatriates
• Post-treatment follow-up after returning home

International patients must provide medical records and complete a pre-consultation screening. Fees are billed in USD and may be covered by international insurance providers.

2. Global Referral Network

UHS maintains a vetted network of international behavioral health providers who follow UHS clinical protocols. If a patient relocates overseas, UHS care coordinators can facilitate a smooth transition by connecting them with approved providers in their new country.

3. Multilingual Support and Cultural Competency

UHS employs over 400 multilingual staff members and partners with translation services to serve non-English speakers. All patient materials — from consent forms to educational brochures — are available in 12 languages. Cultural competency training is mandatory for all clinicians, ensuring that treatment respects diverse beliefs, traditions, and family structures.

4. Remote Monitoring and Digital Tools

Patients in remote or underserved regions can use UHS’s mobile app to access self-guided cognitive behavioral therapy modules, mood tracking tools, and mindfulness exercises — all developed by UHS clinical psychologists and approved by the FDA as digital therapeutics.

5. Corporate and Employer Partnerships Worldwide

UHS partners with multinational corporations to provide behavioral health support to employees abroad. Through employer-sponsored programs, global teams can access confidential counseling, EAP (Employee Assistance Program) services, and mental health training — regardless of location.

UHS’s global reach is not about expanding facilities overseas — it’s about extending its philosophy of compassionate, accessible, and evidence-based care to anyone who needs it, anywhere.

FAQs

Q1: Is Universal Health Services Inc. in King of Prussia the same as UHS Behavioral Health Network?

Yes. The King of Prussia headquarters is the corporate office that oversees the entire UHS Behavioral Health Network. While services are delivered locally across the U.S., all policy, training, and customer support originate from this location.

Q2: Do I need insurance to use UHS Behavioral Health services?

No. While UHS accepts most major insurance plans, they offer sliding-scale fees, financial assistance programs, and charity care for uninsured or underinsured patients. No one is turned away due to inability to pay.

Q3: Can I call the helpline for someone else?

Yes. Family members, friends, teachers, or employers can call on behalf of someone else. UHS respects privacy and will only share information with consent — except in cases of imminent danger, where mandatory reporting laws apply.

Q4: Are the helpline numbers toll-free from mobile phones?

Yes. All UHS toll-free numbers (1-800, 1-888, 1-877) are free to call from any U.S. landline or mobile phone. International callers may incur charges based on their carrier.

Q5: How long does it take to get admitted to a UHS behavioral health facility?

For urgent cases, admission can occur within 2–4 hours. For non-emergency admissions, the process typically takes 24–72 hours after initial assessment. The admissions hotline (1-888-256-7166) can expedite the process.

Q6: Do you offer programs for children and teens?

Yes. UHS operates specialized programs for adolescents (ages 12–17) and children (ages 5–11) with conditions including depression, anxiety, autism spectrum disorder, trauma, and eating disorders. Family involvement is a core component of all pediatric programs.

Q7: Can I visit a UHS facility without an appointment?

For crisis situations, walk-ins are accepted at all UHS behavioral health hospitals 24/7. For outpatient services or non-emergency evaluations, an appointment is required. Call the main number to schedule.

Q8: How do I file a complaint or give feedback about my care?

You can submit feedback via email (customer.support@uhsinc.com), through the patient portal, or by calling the main helpline and asking for the Patient Relations Department. All complaints are reviewed within 5 business days.

Q9: Are your therapists licensed?

Yes. All clinicians at UHS Behavioral Health Network are licensed by their state boards. Psychiatrists are MDs or DOs; therapists hold LCSW, LMFT, or LPC credentials. Credentials are verified annually.

Q10: Does UHS offer detox or addiction treatment?

Yes. UHS operates over 50 accredited detox and substance use disorder treatment centers, offering medically supervised withdrawal, medication-assisted treatment (MAT), and long-term recovery programs.

Conclusion

Universal Health Services Inc. in King of Prussia is more than a corporate headquarters — it is the beating heart of one of the most comprehensive, compassionate, and clinically advanced behavioral health networks in the world. With a mission rooted in dignity, accessibility, and innovation, UHS ensures that no one has to face mental illness or addiction alone.

Whether you’re seeking help for yourself, a loved one, or a patient under your care, the official customer support channels provided by UHS — including toll-free numbers, live chat, email, and 24/7 crisis lines — are designed to meet you where you are, without judgment or delay.

Remember: You are not alone. Help is always available. Call 1-800-722-1145 today — or visit www.uhsbehavioralhealth.com for more information. Your mental health matters, and UHS is here to support you every step of the way.