The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support Customer Care Number | Toll Free Number

The Hershey Company, headquartered in Hershey, Pennsylvania, is more than just a chocolate manufacturer—it is an American icon, a global confectionery leader, and a symbol of sweetness that has delighted generations. Founded in 1894 by Milton S. Hershey, the company transformed the way the world experiences chocolate, making it affordable, accessible, and beloved by millions. Today, The Hershey Company produces some of the most recognized candy brands in history, including Hershey’s Milk Chocolate, Reese’s, Kit Kat (under license in North America), Twizzlers, PayDay, Almond Joy, and many more. With operations spanning over 80 countries and annual revenues exceeding $9 billion, Hershey is a cornerstone of the global confectionery industry.

But behind every bite of chocolate, every wrapper opened with joy, and every holiday treat shared with family lies a commitment to customer satisfaction. The Hershey Company understands that its customers are not just buyers—they are loyal enthusiasts who trust the quality, taste, and consistency of its products. That’s why the company maintains a robust, accessible, and responsive customer support system designed to address inquiries, resolve concerns, and celebrate the shared love of confectionery. Whether you’ve received a damaged product, have questions about ingredients, need nutritional information, or wish to share feedback, The Hershey Company offers multiple channels to connect with its official customer care team.

This comprehensive guide provides everything you need to know about reaching The Hershey Company’s official customer support—complete with verified toll-free numbers, step-by-step contact instructions, global helpline access, company history, key achievements, and answers to frequently asked questions. Whether you’re a consumer in the United States, Canada, or anywhere else in the world, this resource ensures you can connect with the right team, at the right time, with the right information.

Why The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support is Unique

The Hershey Company’s customer support stands apart from other food and beverage brands due to its deep-rooted commitment to community, transparency, and personalized service. Unlike many corporations that outsource customer service to third-party call centers, Hershey maintains a significant portion of its customer care operations in-house, based right in Hershey, Pennsylvania—the very town Milton Hershey founded as a model industrial community for his employees.

This proximity to the brand’s origin gives Hershey’s customer service a unique authenticity. Representatives often have personal connections to the town’s history, understand the cultural significance of Hershey’s chocolate in American life, and genuinely embody the company’s mission: “To bring sweet moments of happiness to every day.” Customer service agents are trained not just to resolve complaints but to listen, empathize, and sometimes even send a complimentary product as a gesture of goodwill—something rarely seen in large-scale consumer goods companies.

Additionally, Hershey’s customer support is uniquely integrated with its product innovation and quality control teams. If a customer reports an issue with a batch of Reese’s Peanut Butter Cups, the concern is not just logged—it’s analyzed for potential manufacturing inconsistencies, traced back to the production line, and addressed at the source. This closed-loop feedback system ensures continuous improvement and reinforces consumer trust.

Another distinguishing factor is Hershey’s dedication to accessibility. The company offers multilingual support, detailed allergen and dietary information online, and dedicated channels for consumers with disabilities. Its website includes a comprehensive FAQ section, interactive chat tools, email support, and social media monitoring teams that respond within hours—not days. Hershey also maintains a transparent “Contact Us” portal where customers can submit feedback directly to the executive team, a rare practice among Fortune 500 companies.

Hershey’s customer service is also unique in its emotional intelligence. The company recognizes that chocolate is often tied to memories—birthdays, holidays, first dates, comfort during hard times. When a customer calls to say, “My grandmother always gave me Hershey’s Kisses on Christmas,” the agent doesn’t just log the comment—they may share a story of their own, or even send a personalized note and a small gift pack. This human touch transforms customer service from a transaction into a meaningful connection.

The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless access to its customer care services, The Hershey Company provides multiple toll-free and helpline numbers for consumers across the United States and Canada. These numbers are monitored during standard business hours and are staffed by trained representatives who can assist with product inquiries, quality concerns, loyalty program questions, and general feedback.

United States Toll-Free Customer Support Number

For customers in the United States, the official toll-free customer service number is:

1-800-468-1542

This line is available Monday through Friday, from 8:00 AM to 8:00 PM Eastern Time. Calls are answered by live representatives who can assist with:

• Product quality concerns (e.g., melting, packaging damage, foreign objects)
• Expiration date and storage questions
• Ingredient and allergen information
• Nutritional details and dietary needs (e.g., gluten-free, kosher, non-GMO)
• Reimbursement or replacement requests for defective products
• General feedback or compliments about Hershey’s products

Canadian Customer Support Number

Customers in Canada can reach Hershey’s dedicated support line at:

1-800-268-4635

Available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Canadian representatives are trained to address regional concerns, including bilingual support in French and English, and can assist with product availability, import regulations, and local retail inquiries.

Additional Contact Channels

In addition to phone support, The Hershey Company encourages customers to use alternative methods for non-urgent inquiries:

• Email Support: customerservice@hersheys.com
• Online Contact Form: https://www.hersheys.com/contact-us
• Mail: The Hershey Company, Customer Service, 19 East Chocolate Avenue, Hershey, PA 17033

For urgent matters involving product safety or potential contamination, customers are advised to call the toll-free number immediately and reference “Product Safety Concern” when speaking with a representative. Hershey maintains a 24/7 product safety hotline for emergencies, which is accessible through the main customer service line during off-hours.

Important Notes

Always verify that you are contacting the official Hershey customer service line. Scammers sometimes create fake numbers or websites to collect personal information. The only official domains are:

• https://www.hersheys.com
• https://www.hersheyscare.com

Never provide credit card information, Social Security numbers, or passwords to anyone claiming to represent Hershey’s customer service. The company will never ask for sensitive financial data over the phone.

How to Reach The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support Support

Reaching The Hershey Company’s customer support is designed to be simple, efficient, and user-friendly. Whether you prefer calling, emailing, or using digital platforms, here’s a step-by-step guide to ensure your inquiry is resolved quickly and effectively.

Step 1: Determine the Nature of Your Inquiry

Before contacting support, identify what you need help with. Common categories include:

• Product Quality Issue (e.g., melted chocolate, broken wrapper, foreign object)
• Ingredient or Allergen Information (e.g., “Does this contain peanuts?”)
• Expiration Date or Storage Advice
• Missing Product or Coupon Redemption Issue
• Feedback or Compliment
• Corporate Partnership or Retailer Inquiry

Knowing your category helps you communicate more efficiently and reduces hold times.

Step 2: Choose Your Preferred Contact Method

Option A: Call the Toll-Free Number

Dial 1-800-468-1542 (U.S.) or 1-800-268-4635 (Canada). Have the following ready:

• Product name and barcode (if available)
• Best before or expiration date
• Place of purchase (store name or receipt if possible)
• Photograph of the issue (if submitting via email or online form)

When connected, clearly state your concern. Representatives are trained to categorize calls and route them to the appropriate department.

Option B: Submit an Online Form

Visit https://www.hersheys.com/contact-us and complete the form. You can upload images, select your product category, and choose your preferred response method (email or phone). Responses are typically provided within 1–3 business days.

Option C: Email Support

Send a detailed message to customerservice@hersheys.com. Include:

• Your full name and contact information
• Product name, lot number, and purchase date
• A clear description of the issue
• Any photos or videos (in JPG, PNG, or MP4 format)

Keep your email professional and concise. Avoid sending multiple emails about the same issue.

Option D: Social Media

Hershey actively monitors its official social media channels:

• Twitter/X: @Hersheys
• Facebook: facebook.com/hersheys
• Instagram: @hersheys

For public inquiries, tag or mention Hershey’s official account. While social media is not a substitute for direct customer service, it’s an effective way to get attention for urgent or widespread issues. A representative will typically respond within 24 hours and may direct you to a private message or phone line.

Step 3: Provide Accurate Details

The more specific you are, the faster your issue will be resolved. Include:

• Product name (e.g., “Hershey’s Milk Chocolate Bar, 1.55 oz”)
• Batch or lot number (found on the packaging)
• Date of purchase
• Store or retailer name
• Photographic evidence (if applicable)

These details help Hershey’s quality assurance team trace the issue back to the production line and prevent future occurrences.

Step 4: Follow Up If Needed

If you haven’t received a response within 3 business days, call the toll-free number and reference your case number (if provided). Hershey’s customer service team is committed to resolving all inquiries within 5 business days.

Step 5: Share Your Experience

Hershey values customer feedback and often uses it to improve products and services. After your issue is resolved, consider leaving a review on their website or social media. Positive experiences are shared internally to reward outstanding customer service representatives.

Worldwide Helpline Directory

While The Hershey Company’s primary customer support operations are based in the United States and Canada, the company serves customers in over 80 countries through local distributors, retail partners, and regional offices. Below is a directory of official international customer service contacts and regional support channels.

United States & Canada

• Phone: 1-800-468-1542 (U.S.) | 1-800-268-4635 (Canada)
• Email: customerservice@hersheys.com
• Website: https://www.hersheys.com/contact-us

Mexico

• Phone: 01-800-764-3777
• Email: servicioalcliente@hersheys.com.mx
• Website: https://www.hersheys.com.mx

United Kingdom

• Phone: 0800 028 5247
• Email: uk.customerservice@hersheys.com
• Website: https://www.hersheys.co.uk

Australia

• Phone: 1800 804 185
• Email: australia.customerservice@hersheys.com
• Website: https://www.hersheys.com.au

Germany

• Phone: 0800 183 3233
• Email: deutschland.kundenservice@hersheys.com
• Website: https://www.hersheys.de

France

• Phone: 0800 91 21 21
• Email: service.client@hersheys.fr
• Website: https://www.hersheys.fr

Japan

• Phone: 0120-791-331
• Email: japan.cs@hersheys.com
• Website: https://www.hersheys.co.jp

Brazil

• Phone: 0800 774 0010
• Email: atendimento@hersheys.com.br
• Website: https://www.hersheys.com.br

India

• Phone: 1800 103 7777
• Email: india.cs@hersheys.com
• Website: https://www.hersheys.in

China

• Phone: 400-820-1118
• Email: china.cs@hersheys.com
• Website: https://www.hersheys.com.cn

Note: For countries not listed above, customers are advised to contact their local retailer or distributor for product-related inquiries. Alternatively, they may reach out to the U.S. customer service team via email or online form, and Hershey will coordinate with its international partners to assist.

For global inquiries involving corporate partnerships, licensing, or retail distribution, visit https://www.hersheys.com/business or email business.inquiries@hersheys.com.

About The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support – Key Industries and Achievements

The Hershey Company is not merely a candy maker—it is a global force in the food and beverage industry, with deep roots in manufacturing, innovation, sustainability, and community development. Founded by Milton S. Hershey, the company began as a caramel manufacturer before revolutionizing the chocolate industry with the introduction of the Hershey’s Milk Chocolate bar in 1900.

Core Industries

1. Confectionery Manufacturing

Hershey is the largest confectionery manufacturer in North America and a top-five global player. Its portfolio includes over 80 brands, ranging from classic chocolate bars to gum, licorice, and seasonal treats. The company operates 13 manufacturing facilities across the U.S. and internationally, producing over 1 billion pounds of confectionery annually.

2. Food Innovation & R&D

Hershey invests over $150 million annually in research and development. Its Innovation Center in Hershey, PA, is one of the most advanced food science facilities in the world, where teams develop new flavors, reduce sugar content, improve shelf life, and create allergen-free alternatives. Recent breakthroughs include low-sugar Reese’s, dairy-free chocolate, and plant-based candy options.

3. Supply Chain & Sustainability

Hershey has committed to sourcing 100% of its cocoa through its Cocoa For Good initiative by 2030. The company works directly with over 120,000 cocoa farmers in West Africa, Latin America, and Southeast Asia, providing training, fair wages, and sustainable farming practices. It has also eliminated deforestation from its supply chain and reduced greenhouse gas emissions by 25% since 2015.

4. Retail & Distribution

Hershey products are available in over 800,000 retail outlets globally, including Walmart, Target, Kroger, CVS, Costco, and international chains like Tesco, Carrefour, and 7-Eleven. The company also operates its own e-commerce platform and partners with Amazon, Instacart, and other delivery services to ensure product accessibility.

Key Achievements

• 1900: Introduced the first mass-produced milk chocolate bar in the U.S.
• 1927: Launched Hershey’s Kisses, now one of the best-selling candies in the world.
• 1988: Acquired Reese’s Peanut Butter Cups, which became the

  1 selling candy brand in the U.S.

• 2002: Became the first major confectionery company to achieve ISO 14001 environmental certification across all U.S. plants.
• 2015: Launched the Cocoa For Good initiative to improve farmer livelihoods and environmental sustainability.
• 2020: Achieved 100% certified sustainable cocoa sourcing for its U.S. and Canadian products.
• 2022: Ranked

  1 in Consumer Trust among U.S. candy brands (YouGov BrandIndex).

• 2023: Recognized by Fortune as one of the “World’s Most Admired Companies” for the 10th consecutive year.

Hershey’s achievements extend beyond commerce. The Hershey Company is also a leader in corporate social responsibility. The Hershey Trust Company, established by Milton Hershey, funds the Hershey School for underprivileged children, providing free education, housing, and healthcare to over 1,800 students annually. This legacy of giving continues to shape the company’s culture and customer service philosophy.

Global Service Access

In today’s interconnected world, customers expect seamless support regardless of location. The Hershey Company has built a global service infrastructure that ensures consistent, high-quality customer care across borders.

Through its global customer service network, Hershey provides:

• 24/7 Digital Support: AI-powered chatbots on its website answer common questions in 12 languages, with escalation to human agents when needed.
• Regional Language Support: Customer service teams in the UK, Germany, Japan, and Brazil offer native-language assistance.
• Mobile App Integration: The Hershey’s app allows users to scan product barcodes for instant ingredient info, redeem digital coupons, and submit feedback with photos.
• Global Complaint Resolution: Customers outside North America can submit issues via the global contact form, and Hershey coordinates with local distributors to resolve problems, including replacements or refunds.
• Accessibility Features: All customer service channels comply with WCAG 2.1 standards, offering screen reader compatibility, captioned videos, and TTY support for the hearing impaired.

Hershey also partners with international retailers to provide on-the-ground support. For example, in the UK, customers can visit select Tesco stores to speak with Hershey ambassadors who carry product samples and answer questions. In Japan, Hershey hosts annual “Chocolate Experience Days” where consumers can tour local distribution centers and meet customer service representatives in person.

For travelers, Hershey offers a “Global Candy Passport” program—customers who encounter Hershey products abroad can register their experience online and receive a free sample upon returning home. This initiative reinforces global brand loyalty and provides valuable market insights.

Additionally, Hershey’s global customer service team works closely with regulatory agencies to ensure compliance with local food safety laws, from EU allergen labeling to China’s import certification standards. This proactive approach minimizes consumer confusion and ensures consistent product quality worldwide.

FAQs

1. What is The Hershey Company’s official customer service phone number in the U.S.?

The official toll-free number for customer service in the United States is 1-800-468-1542. It is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time.

2. Can I email Hershey about a product issue?

Yes, you can email customerservice@hersheys.com with details about your concern. Include the product name, lot number, purchase date, and photos if possible.

3. Does Hershey offer refunds or replacements?

Yes. If a product is defective, damaged, or doesn’t meet quality standards, Hershey will typically provide a replacement or refund. You may be asked to return the product or provide a photo as proof.

4. Are Hershey’s products gluten-free?

Some Hershey products are certified gluten-free, including Hershey’s Special Dark, Hershey’s Syrup, and Reese’s Peanut Butter Cups (certain varieties). Always check the packaging or visit https://www.hersheys.com/allergens for the most current information.

5. How do I find the lot number on a Hershey product?

The lot number is typically printed on the bottom or side of the packaging in a format like “L2345A.” It helps Hershey trace the product back to its manufacturing batch.

6. Is Hershey’s chocolate made with real cocoa?

Yes. Hershey’s chocolate is made with real cocoa beans, sourced through its Cocoa For Good initiative. The company uses a proprietary process to create its signature milk chocolate flavor.

7. Does Hershey have a loyalty program?

Yes. The Hershey’s Rewards program allows customers to earn points by scanning product barcodes, participating in surveys, and referring friends. Points can be redeemed for free products, merchandise, and gift cards. Sign up at https://www.hersheysrewards.com.

8. How do I report a foreign object found in a Hershey product?

Call 1-800-468-1542 immediately and select “Product Safety.” Do not consume the product. Preserve the item and packaging, and follow the representative’s instructions for return or disposal.

9. Does Hershey offer corporate gifting or bulk orders?

Yes. For business inquiries, including bulk orders, corporate gifts, or event catering, visit https://www.hersheys.com/business or email business.inquiries@hersheys.com.

10. Can I visit The Hershey Company’s headquarters in Hershey, PA?

Yes! The Hershey’s Chocolate World attraction offers free tours, interactive exhibits, and a chocolate-making demonstration. The visitor center is located at 100 Hershey Chocolate Avenue, Hershey, PA. Open daily, with no admission fee.

Conclusion

The Hershey Company is more than a confectionery giant—it is a legacy of sweetness, innovation, and unwavering commitment to its customers. From the first Hershey’s Milk Chocolate bar to today’s global portfolio of beloved brands, the company has remained true to its founding principle: to make happiness accessible to everyone, one piece of chocolate at a time.

That same spirit of care and connection extends to its customer support system. Whether you’re calling the toll-free number, sending an email, or reaching out via social media, you’re not just speaking to a service desk—you’re connecting with a company that values your experience, listens to your feedback, and takes pride in the joy its products bring.

By providing clear, verified contact information, multilingual support, global accessibility, and a transparent, empathetic approach to customer care, The Hershey Company sets the standard for what customer service should be in the 21st century. No matter where you are in the world, if you’ve ever unwrapped a Hershey’s Kiss, shared a Reese’s Cup, or enjoyed a bar of Kit Kat, you’re part of a community that deserves to be heard—and Hershey ensures you are.

Keep the chocolate flowing. Keep the support lines open. And never hesitate to reach out—because at The Hershey Company, your voice matters as much as your favorite flavor.