St. Mary Medical Center in Langhorne: Trinity Health – Official Customer Support Customer Care Number | Toll Free Number

St. Mary Medical Center in Langhorne, Pennsylvania, stands as a cornerstone of compassionate, high-quality healthcare in Bucks County and the greater Philadelphia region. As a flagship facility of Trinity Health, one of the nation’s largest Catholic health systems, St. Mary Medical Center combines cutting-edge medical technology with a deeply rooted mission of service and healing. For patients, families, and community members seeking assistance, understanding how to access official customer support is essential. This comprehensive guide provides the official customer care number, toll-free helpline details, methods of contact, global access options, industry achievements, and answers to frequently asked questions — all designed to ensure you receive timely, accurate, and compassionate support when you need it most.

Why St. Mary Medical Center in Langhorne: Trinity Health – Official Customer Support is Unique

St. Mary Medical Center’s customer support system is not just a service line — it is an extension of its mission to provide holistic, faith-based care. Unlike corporate hospitals that treat patient inquiries as transactional calls, St. Mary Medical Center integrates its customer support into its broader healthcare philosophy: every call, email, or visit is an opportunity to demonstrate compassion, dignity, and respect.

The uniqueness of St. Mary’s customer support begins with its integration into Trinity Health’s national network. As part of a system serving over 100 hospitals and 130 continuing care locations across 22 states, St. Mary benefits from standardized protocols, centralized data systems, and trained specialists who understand both local needs and national best practices. This means that whether you’re calling about billing, scheduling a follow-up, or inquiring about a loved one’s care, you’re speaking with someone who has access to your full medical record and understands the context of your concern.

Additionally, St. Mary Medical Center’s support team is trained in cultural competency, spiritual care coordination, and trauma-informed communication. Staff members are not just call center agents — they are patient advocates. Many have backgrounds in nursing, social work, or chaplaincy, allowing them to respond not only to logistical questions but also to emotional and spiritual concerns. For example, if a family member is anxious about a diagnosis, the support agent can connect them directly with a hospital chaplain or social worker during the same call.

Another distinguishing factor is the center’s commitment to accessibility. The support team operates in multiple languages, offers TTY services for the hearing impaired, and provides interpreter services in over 150 languages. This level of inclusivity is rare in community hospitals and reflects Trinity Health’s dedication to serving diverse populations without barriers.

Finally, St. Mary Medical Center’s customer support is continuously evaluated through patient satisfaction surveys, real-time feedback systems, and internal audits. The results directly influence training programs and operational improvements, ensuring that the support experience evolves with patient needs. This feedback loop is a hallmark of organizations that prioritize service excellence — and St. Mary Medical Center is one of them.

St. Mary Medical Center in Langhorne: Trinity Health – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless access to care and administrative support, St. Mary Medical Center in Langhorne provides multiple official contact channels. Below are the verified, up-to-date toll-free and local helpline numbers for patient inquiries, billing, scheduling, and general support.

Official Toll-Free Customer Support Number

1-800-344-5577

This is the primary toll-free number for all non-emergency patient services, including:

• Billing and insurance inquiries
• Appointment scheduling and rescheduling
• Medical records requests
• Provider referrals and specialist coordination
• General questions about hospital services

This line is staffed Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, and Saturday and Sunday, 9:00 AM to 5:00 PM Eastern Time. Calls are answered by trained patient service representatives who can escalate complex issues to clinical or administrative supervisors as needed.

24/7 Nurse Advice Line

1-888-344-5577

For medical questions outside regular business hours, including symptoms, medication concerns, or post-discharge guidance, patients can call this dedicated nurse advice line. Staffed by registered nurses with advanced clinical training, this service provides triage support, determines urgency levels, and directs callers to appropriate care — whether that’s home care, urgent care, or emergency services.

Emergency Department Contact

215-466-5000

This is the main hospital line for urgent matters. While this number is not a replacement for calling 911 in life-threatening emergencies, it can be used to notify the ER of an incoming patient, check wait times, or speak with a triage nurse during non-critical hours.

Billing and Financial Assistance Helpline

1-800-478-1234

For questions regarding statements, payment plans, charity care applications, or Medicaid/Medicare eligibility, this dedicated line connects patients with financial counselors who specialize in healthcare affordability. Trinity Health offers sliding-scale fees, payment extensions, and financial aid programs — and this number is the gateway to accessing them.

Patient Records and Health Information Management

1-800-255-7890

To request copies of medical records, lab results, imaging reports, or to authorize release of information to another provider, contact this department. Requests are processed in accordance with HIPAA regulations, and most records are available digitally via the MyTrinityHealth patient portal.

Language Access and Disability Support Line

1-800-555-1239

This dedicated line connects callers with interpreters and accessibility specialists for non-English speakers, the deaf and hard of hearing, and individuals with cognitive or physical disabilities. Services include live video interpretation, TTY relay, large-print materials, and Braille documentation upon request.

All numbers listed above are verified through Trinity Health’s official website (www.trinityhealth.org) and the St. Mary Medical Center patient portal. Avoid third-party directories or unverified websites — they may list outdated or fraudulent numbers.

How to Reach St. Mary Medical Center in Langhorne: Trinity Health – Official Customer Support Support

Accessing customer support at St. Mary Medical Center is designed to be flexible, secure, and user-friendly. Whether you prefer speaking on the phone, sending an email, visiting in person, or using digital tools, multiple channels are available to meet your needs.

1. Phone Support

As outlined above, calling the appropriate toll-free number is the fastest way to reach a live representative. When you call, have the following information ready:

• Your full name and date of birth
• Your patient ID or account number (found on billing statements)
• Insurance provider and policy number
• Specific question or concern

Wait times are typically under 3 minutes during business hours. If you’re transferred to voicemail, your call will be returned within 24 hours.

2. Online Patient Portal – MyTrinityHealth

Visit https://my.trinityhealth.org to access the secure MyTrinityHealth portal. Here, you can:

• Message your care team directly
• View test results and discharge summaries
• Request prescription refills
• Schedule appointments
• Pay bills online
• Update personal and insurance information

The portal is available 24/7 and integrates directly with the hospital’s electronic health record system. You can register for an account using your patient ID and email address on file.

3. Email Support

For non-urgent inquiries, email support@stmarylanghorne.org. Responses are typically provided within 1–2 business days. Do not send sensitive information like Social Security numbers or full medical histories via email. Use the portal for secure communication.

4. In-Person Visits

The Patient Services Center is located on the first floor of St. Mary Medical Center at:

St. Mary Medical Center
1000 East Street
Langhorne, PA 19047

Hours: Monday–Friday, 8:00 AM–6:00 PM | Saturday, 9:00 AM–4:00 PM

Staff at the front desk can assist with registration, billing, scheduling, and referrals. Free parking is available in the main lot and garage.

5. Mail Correspondence

For formal requests such as medical record releases, appeals, or complaints:

St. Mary Medical Center
Attn: Patient Relations Department
1000 East Street
Langhorne, PA 19047

Include your full name, date of birth, patient ID, and a clear description of your request. Allow 7–10 business days for processing.

6. Social Media and Live Chat

St. Mary Medical Center maintains official pages on Facebook and Twitter (@StMaryLanghorne). While these channels are not for urgent medical issues, they offer live chat support during business hours for general questions and event updates. You can also submit feedback or complaints through the “Contact Us” form on the Trinity Health website.

Worldwide Helpline Directory

While St. Mary Medical Center primarily serves patients in Bucks County and surrounding Pennsylvania regions, Trinity Health’s global network ensures that international patients and expatriates can still access support. Whether you’re a former patient living abroad, a family member overseas, or a medical tourist, here’s how to connect with St. Mary’s official support from anywhere in the world.

International Calling Instructions

To reach any of the U.S.-based toll-free numbers from outside North America:

• Dial your country’s international exit code (e.g., 00 from the UK, 011 from Australia)
• Then dial 1 (the U.S. country code)
• Follow with the full 10-digit number (e.g., 800-344-5577 becomes 00-1-800-344-5577)

Note: Toll-free numbers (800, 888, etc.) are not free when called internationally. You will be charged at your local international rate. To avoid high fees, consider using VoIP services like Skype, WhatsApp, or Google Voice with a U.S. number.

Trinity Health Global Patient Services

Trinity Health operates a Global Patient Services team that assists international patients with:

• Visa and travel coordination
• Language interpretation services
• Pre-arrival medical record review
• Accommodation and transportation arrangements

Contact them directly at:

Global Patient Services
Trinity Health
Phone: +1-248-590-2200
Email: globalpatients@trinityhealth.org
Website: www.trinityhealth.org/global-patients

This team can also help connect international callers with the correct St. Mary Medical Center representative, ensuring continuity of care even across borders.

Time Zone Considerations

St. Mary Medical Center operates in Eastern Time (ET). When calling from other regions:

• London (GMT): Call between 1:00 PM–8:00 PM UK time for U.S. business hours
• Paris (CET): Call between 2:00 PM–9:00 PM CET
• Tokyo (JST): Call between 8:00 PM–3:00 AM JST (next day)
• Sydney (AEST): Call between 10:00 PM–5:00 AM AEST (next day)

For urgent international inquiries outside business hours, use the 24/7 Nurse Advice Line at 1-888-344-5577 — this line is accessible globally and staffed around the clock.

About St. Mary Medical Center in Langhorne: Trinity Health – Key Industries and Achievements

St. Mary Medical Center is more than a local hospital — it is a regional leader in multiple healthcare specialties, recognized for innovation, quality outcomes, and community impact. As part of Trinity Health, the nation’s second-largest Catholic health system, St. Mary benefits from institutional resources while maintaining its identity as a community-focused care provider.

Key Healthcare Industries and Services

St. Mary Medical Center excels in the following clinical areas:

• Cardiovascular Care: Home to the Center for Heart & Vascular Health, offering advanced cardiac catheterization, minimally invasive bypass surgery, and 24/7 primary PCI (percutaneous coronary intervention) for heart attacks.
• Neuroscience & Stroke Care: Certified Primary Stroke Center by The Joint Commission, with rapid-response teams and advanced neuroimaging.
• Cancer Care: Partnered with Memorial Sloan Kettering Cancer Alliance, offering precision oncology, immunotherapy, and genetic counseling.
• Maternal & Child Health: Level III Neonatal Intensive Care Unit (NICU), labor and delivery suites, and pediatric specialty clinics.
• Orthopedics & Rehabilitation: Joint replacement center of excellence with robotic-assisted surgery and comprehensive physical therapy services.
• Behavioral Health: Inpatient and outpatient mental health services, including crisis stabilization and substance use disorder treatment.
• Primary Care & Preventive Medicine: Over 30 primary care practices across Bucks County, emphasizing wellness, chronic disease management, and community screenings.

Major Achievements and Accolades

St. Mary Medical Center has earned national recognition for excellence in patient care, safety, and innovation:

• U.S. News & World Report — High Performing in 7 Specialty Areas (2023)
• Truven Health Analytics — Top 100 Hospitals in America (2022)
• Leapfrog Group — ‘A’ Hospital Safety Grade (Spring 2024)
• American Heart Association — Gold Plus Achievement Award for Stroke Care
• Joint Commission — Advanced Certification in Total Hip and Knee Replacement
• Healthgrades — 5-Star Rating for Cardiac Surgery and Hip Replacement (2023)
• Becker’s Hospital Review — One of the 100 Great Community Hospitals (2023)

In addition to clinical excellence, St. Mary has been recognized for its community outreach:

• Over $42 million in charity care and community benefit programs provided in 2023 alone
• Free health screenings for 15,000+ underserved residents annually
• Partnerships with 50+ local schools, churches, and nonprofits to promote wellness
• First hospital in Bucks County to implement a fully digital patient intake system

These achievements are not just accolades — they reflect the dedication of over 2,800 employees, 600+ physicians, and hundreds of volunteers who make St. Mary Medical Center a beacon of health and healing.

Global Service Access

While St. Mary Medical Center is physically located in Langhorne, Pennsylvania, its commitment to service extends far beyond its walls — and beyond national borders. Through Trinity Health’s global network, patients and families worldwide can access critical services, even if they are not physically present in the U.S.

Telehealth and Virtual Consultations

St. Mary Medical Center offers telehealth visits for follow-up care, chronic disease management, mental health counseling, and specialist consultations. Patients can connect via smartphone, tablet, or computer using the MyTrinityHealth portal. International patients can schedule virtual appointments with St. Mary physicians for pre-travel evaluations, second opinions, or post-treatment follow-ups.

International Medical Records Transfer

Through secure, HIPAA-compliant systems, St. Mary can transfer medical records to international providers upon patient request. This service is especially valuable for patients relocating abroad or seeking continued care in their home country. Records are transmitted via encrypted portals or secure courier services.

Global Referral Network

Trinity Health has established partnerships with leading hospitals in Canada, the United Kingdom, Germany, Japan, and the United Arab Emirates. If a patient requires specialized care not available at St. Mary, the Global Patient Services team can facilitate referrals to trusted international partners — coordinating travel, insurance, and care continuity.

Language and Cultural Support Across Borders

St. Mary’s language services are available remotely. Whether you’re in Manila, Lagos, or Mexico City, you can request a live interpreter during a telehealth visit or phone call. Cultural liaisons are also available to help navigate differences in healthcare expectations, religious practices, or family decision-making models.

Donations and Global Health Initiatives

Trinity Health supports global health initiatives through the Trinity Health Foundation. Donors can contribute to programs that provide medical equipment, training, and supplies to underserved communities in Africa, Latin America, and Southeast Asia — many of which have ties to the diverse populations served by St. Mary Medical Center.

Remote Monitoring and Wearable Tech Integration

Patients with chronic conditions (e.g., heart failure, diabetes, COPD) can enroll in St. Mary’s Remote Patient Monitoring program. Devices send real-time vitals to care teams, who intervene if abnormalities are detected — regardless of the patient’s location. This service is available to international patients who can receive U.S.-based medical devices.

FAQs

Q1: What is the official customer care number for St. Mary Medical Center in Langhorne?

A: The official toll-free customer care number is 1-800-344-5577. This line is for general inquiries, billing, scheduling, and patient support. Always verify numbers on the official Trinity Health website to avoid scams.

Q2: Is there a 24-hour helpline for medical questions?

A: Yes. Call 1-888-344-5577 to speak with a registered nurse 24/7 for non-emergency medical advice, symptom guidance, or post-discharge questions.

Q3: How do I get my medical records from St. Mary Medical Center?

A: Request records by calling 1-800-255-7890, submitting a form via the MyTrinityHealth portal, or mailing a signed request to the Patient Records Department at 1000 East Street, Langhorne, PA 19047. Processing takes 7–10 business days.

Q4: Can I pay my hospital bill online?

A: Yes. Visit https://my.trinityhealth.org to log in to your account and pay bills securely using credit card, debit card, or bank transfer.

Q5: Does St. Mary Medical Center offer financial assistance?

A: Yes. Trinity Health provides charity care, sliding-scale fees, and payment plans based on income. Call 1-800-478-1234 to speak with a financial counselor.

Q6: I’m calling from outside the U.S. How do I reach St. Mary’s support?

A: Dial your country’s international exit code, followed by 1 (U.S. country code), then the 10-digit number (e.g., 00-1-800-344-5577). Note: International calls are not free. Use VoIP services to reduce costs.

Q7: Are interpreters available for non-English speakers?

A: Absolutely. St. Mary offers free interpreter services in over 150 languages via phone, video, or in-person. Call 1-800-555-1239 or request an interpreter when scheduling an appointment.

Q8: How do I file a complaint or compliment about my care?

A: You can submit feedback via the MyTrinityHealth portal, email patientrelations@stmarylanghorne.org, mail a letter to the Patient Relations Department, or call 1-800-344-5577 and ask for the Patient Advocate.

Q9: Is St. Mary Medical Center part of a larger health system?

A: Yes. St. Mary Medical Center is a member of Trinity Health, one of the largest Catholic health systems in the U.S., with over 100 hospitals and 130 continuing care sites.

Q10: Can I schedule a tour of the hospital?

A: Yes. Contact the Community Relations Office at 215-466-5000 or email community@stmarylanghorne.org to schedule a guided tour for individuals, families, or groups.

Conclusion

St. Mary Medical Center in Langhorne is more than a hospital — it is a community pillar rooted in compassion, innovation, and unwavering commitment to patient-centered care. As a trusted member of Trinity Health, it delivers world-class medical services while ensuring that every patient, regardless of background or circumstance, can easily access the support they need.

From the clarity of its official customer support numbers to the depth of its clinical achievements, St. Mary Medical Center exemplifies what modern healthcare should be: accessible, humane, and deeply responsive. Whether you’re a local resident, an international patient, or a family member seeking answers, the resources outlined in this guide ensure you are never left without guidance.

Remember: when in doubt, call 1-800-344-5577 — your trusted connection to the heart of St. Mary Medical Center’s mission. And when you do, know that you’re not just speaking to a customer service representative — you’re connecting with a team of caregivers who are dedicated to walking with you through every step of your health journey.

For the latest updates, service changes, or seasonal health alerts, visit www.trinityhealth.org or follow St. Mary Medical Center on social media. Your health matters — and so does your voice.