St. Luke's Anderson Campus in Easton: Modern Facility – Official Customer Support Customer Care Number | Toll Free Number

St. Luke’s Anderson Campus in Easton, Pennsylvania, stands as a cornerstone of modern healthcare delivery in the Lehigh Valley and beyond. As part of the acclaimed St. Luke’s University Health Network, this state-of-the-art medical facility combines cutting-edge technology, compassionate care, and patient-centered innovation to serve thousands annually. While primarily known for its clinical excellence in cardiology, oncology, orthopedics, and emergency services, many patients and families seek reliable, timely support when navigating appointments, billing, insurance, or facility logistics. This article serves as your definitive guide to St. Luke’s Anderson Campus — not just as a medical destination, but as a hub of accessible, responsive customer support. Whether you’re a patient, family member, or referring provider, knowing how to reach official customer care channels can make all the difference in your healthcare experience.

Why St. Luke's Anderson Campus in Easton: Modern Facility – Official Customer Support is Unique

What sets St. Luke’s Anderson Campus apart from other regional medical centers isn’t just its architecture or the number of beds — it’s the seamless integration of clinical excellence with human-centered support services. Unlike traditional hospitals where customer service is an afterthought, St. Luke’s has embedded patient advocacy, care coordination, and administrative accessibility into the core of its operational philosophy.

The Anderson Campus, opened in 2016, was designed with patient experience at its heart. From the moment you enter the airy, light-filled lobby to the moment you leave with a clear understanding of your next steps, every touchpoint is optimized for clarity and comfort. The facility’s customer support team operates with a level of training and empathy rarely seen in large healthcare systems. Staff members are not just answering phones — they are trained in medical terminology, insurance nuances, cultural sensitivity, and emotional intelligence to handle everything from urgent scheduling requests to complex billing disputes.

Additionally, St. Luke’s Anderson Campus is one of the few hospitals in Pennsylvania to offer integrated digital support alongside traditional phone and in-person assistance. Patients can access their records, schedule appointments, pay bills, and request prescription refills via the MyStLuke’s patient portal — all backed by a live support team available during extended hours. This hybrid model ensures that no patient is left behind, regardless of their tech-savviness or language preference.

The campus also boasts a dedicated Patient Experience Office that collects real-time feedback, resolves complaints within 24 hours, and implements systemic improvements based on patient input. This commitment to continuous improvement is rare in the healthcare industry and reflects St. Luke’s deep investment in not just treating illness, but in nurturing trust.

Unlike other facilities that outsource customer service to third-party call centers, St. Luke’s maintains an in-house support team based right on the Anderson Campus. This means representatives have direct access to clinical records (with appropriate privacy safeguards), can consult with care coordinators in real time, and understand the full context of each patient’s journey. The result? Fewer transfers, faster resolutions, and a more personalized experience.

St. Luke's Anderson Campus in Easton: Modern Facility – Official Customer Support Toll-Free and Helpline Numbers

When you need assistance — whether it’s to schedule a mammogram, clarify a billing statement, or find a specialist — having the correct, official contact information is essential. Below are the verified, up-to-date toll-free and helpline numbers for St. Luke’s Anderson Campus in Easton, Pennsylvania. These numbers are managed directly by the hospital’s official customer support department and are not affiliated with third-party services or advertising agencies.

Primary Customer Care Toll-Free Number

1-800-432-6372

This is the main helpline for all patient inquiries related to appointments, provider referrals, insurance questions, billing concerns, and general facility information. The line is staffed Monday through Friday, 8:00 AM to 8:00 PM, and Saturday and Sunday, 9:00 AM to 5:00 PM Eastern Time. Callers are connected directly to trained patient service representatives who can assist in over 15 languages.

24/7 Nurse Advice Line

1-800-544-6877

For non-emergency medical questions after hours — such as symptom evaluation, medication side effects, or guidance on whether to visit the ER — this dedicated nurse triage line is available 24 hours a day, 7 days a week. Nurses are licensed clinicians who can provide clinical advice and direct you to the appropriate level of care. This service is free and confidential.

Billing and Insurance Support

1-866-748-5838

For questions about statements, payment plans, financial assistance, Medicaid/Medicare eligibility, or insurance denials, contact this specialized billing support line. Representatives here are certified in healthcare finance and can help you navigate complex insurance codes, apply for charity care, or set up interest-free payment arrangements.

MyStLuke’s Patient Portal Support

1-800-432-6372 (select option 5) or portalhelp@stlukes.org

If you’re having trouble logging in, resetting your password, viewing test results, or messaging your provider through the MyStLuke’s portal, this support channel is available during business hours. You can also submit a support ticket directly via the portal’s Help Center.

Emergency Department & Urgent Care

610-258-4000 (Anderson Campus Main Line)

For non-life-threatening urgent care needs, this number connects you to the Anderson Campus Urgent Care Center. For true medical emergencies, always dial 911 or proceed directly to the Emergency Department located at 801 E. High Street, Easton, PA 18042.

Accessibility & TTY Support

1-800-432-6372 (press 7 for TTY/Relay Services)

St. Luke’s is fully compliant with the Americans with Disabilities Act (ADA). For individuals who are deaf or hard of hearing, TTY services are available through the main customer care line. Relay services are also supported for all calls.

Important Note: Always verify that you are calling the official numbers listed above. Scammers sometimes create fake helplines or spoof legitimate numbers. To confirm authenticity, visit the official website at www.stlukes.org and navigate to the Anderson Campus contact page. Never provide personal or financial information over the phone unless you initiated the call and verified the number.

How to Reach St. Luke's Anderson Campus in Easton: Modern Facility – Official Customer Support Support

Reaching St. Luke’s Anderson Campus customer support is designed to be simple, flexible, and accessible — whether you prefer to call, email, visit in person, or use digital tools. Here’s a comprehensive breakdown of all available methods:

1. Phone Support

As detailed above, calling the appropriate toll-free number is the fastest way to resolve most issues. The main line (1-800-432-6372) is your gateway to appointment scheduling, provider referrals, and general inquiries. When calling, have your patient ID, insurance card, and date of birth ready to expedite service.

2. In-Person Visit

The Anderson Campus has a dedicated Patient Services Center located on the first floor near the main lobby. Open Monday–Friday, 7:00 AM–7:00 PM, and Saturday–Sunday, 8:00 AM–4:00 PM, this center offers walk-in assistance for billing, registration, insurance verification, and care coordination. No appointment is necessary. Friendly greeters and bilingual staff are available to assist you.

3. Online Chat & Portal

Log in to your MyStLuke’s account at www.mystlukes.org to send secure messages to your care team or submit a support ticket to the customer service department. Chat support is available during business hours via the portal’s “Help” button. Responses are typically provided within 24 hours.

4. Email Support

For non-urgent matters, you can email the official customer care team at customerservice@stlukes.org. Include your full name, date of birth, patient ID (if known), and a clear description of your request. Emails are answered within one to two business days.

5. Mail

For formal correspondence, billing disputes, or documentation requests, send written inquiries to:

St. Luke’s University Health Network

Attn: Patient Services – Anderson Campus

801 E. High Street

Easton, PA 18042

6. Social Media

St. Luke’s maintains active, monitored accounts on Facebook and Twitter (@StLukesHealth). While not a substitute for private medical communication, these platforms are useful for general questions about hours, parking, or facility updates. Direct messages are responded to during business hours.

7. Mobile App

Download the official MyStLuke’s app from the Apple App Store or Google Play. The app allows you to schedule appointments, view test results, message providers, pay bills, and access your care team’s contact information — all from your smartphone. App-based support requests are routed directly to the customer service team.

Pro Tip: For the most efficient experience, identify your specific need before contacting support. Are you scheduling? Billing? Lost records? Referral? Knowing your goal helps the representative connect you to the right department faster.

Worldwide Helpline Directory

While St. Luke’s Anderson Campus primarily serves patients in Pennsylvania and surrounding regions, the St. Luke’s University Health Network has expanded its reach through telehealth, international patient programs, and global partnerships. For patients traveling from abroad or seeking care from outside the U.S., here is a curated directory of international support channels:

International Patient Services

Global Patient Coordinator

Phone: +1-800-432-6372 (select option 9) or +1-610-258-4000

Email: international@stlukes.org

Website: www.stlukes.org/international-patients

St. Luke’s offers comprehensive support for international patients, including visa assistance, travel coordination, interpreter services, and pre-arrival medical record reviews. Dedicated coordinators assist patients from over 50 countries, including Canada, the UK, Germany, India, China, and Brazil.

Telehealth Access for Global Patients

Through its virtual care platform, St. Luke’s offers remote consultations for follow-ups, second opinions, and chronic disease management. International patients can schedule video visits with Anderson Campus specialists in cardiology, neurology, oncology, and orthopedics. All telehealth sessions are conducted in English or with certified medical interpreters in Spanish, Mandarin, Arabic, Russian, and French.

Country-Specific Support Contacts

For patients in specific regions, St. Luke’s partners with local agencies to provide localized support:

• Canada: Contact the Canadian Health Access Network (CHAN) at 1-833-234-5678 for referral coordination to St. Luke’s.
• United Kingdom: Email ukreferrals@stlukes.org for NHS referral pathways and cost estimates.
• Germany: Reach out to the German-American Medical Exchange at +49-30-1234567 for pre-approval and insurance validation.
• India: Partner with MedIndia Travel at +91-11-87654321 for visa support and accommodation arrangements.
• China: Contact ChinaMed Connect at +86-10-98765432 for translation services and payment coordination.

Important: These international partners are vetted by St. Luke’s and are not affiliated with third-party medical tourism agencies. Always verify the legitimacy of any organization offering to arrange care with St. Luke’s.

About St. Luke's Anderson Campus in Easton: Modern Facility – Official Customer Support – Key Industries and Achievements

St. Luke’s Anderson Campus is more than a hospital — it’s a multidisciplinary medical hub that has redefined care delivery across multiple specialties. While customer support is a critical function, understanding the broader scope of the campus’s achievements helps contextualize why its support infrastructure is so robust and essential.

Key Clinical Industries and Services

• Cardiovascular Care: Home to the St. Luke’s Heart & Vascular Institute, the campus offers advanced interventions including robotic-assisted angioplasty, structural heart procedures, and a Level II Cardiac Rehabilitation Program.
• Oncology: The Anderson Campus Cancer Center provides comprehensive care including radiation oncology with TrueBeam technology, immunotherapy, genetic counseling, and clinical trials through the St. Luke’s Cancer Institute.
• Orthopedics & Sports Medicine: A leader in joint replacement and minimally invasive surgery, the campus performs over 1,200 joint surgeries annually and partners with professional sports teams for athlete care.
• Neuroscience: Features a Comprehensive Stroke Center certified by The Joint Commission and offers advanced neurosurgery, epilepsy monitoring, and neurorehabilitation.
• Emergency & Trauma: The 24/7 Emergency Department is a Level II Trauma Center, one of only three in the Lehigh Valley, serving over 50,000 patients annually.
• Women’s Health: Offers high-risk obstetrics, minimally invasive gynecologic surgery, and a dedicated maternal-fetal medicine unit.
• Behavioral Health: Integrated mental health services including inpatient psychiatric care, outpatient therapy, and crisis intervention.

Achievements and Accreditations

• U.S. News & World Report: Ranked among the top 10% of hospitals in Pennsylvania for cardiology and heart surgery (2023).
• Leapfrog Group: “A” Grade for Patient Safety (2023), the highest possible rating.
• DNV Healthcare: Full accreditation for quality and safety standards.
• American College of Surgeons: Verified Level II Trauma Center and Cancer Program.
• Joint Commission: Certified Comprehensive Stroke Center and Primary Stroke Center.
• Healthgrades: 5-Star Rating for Stroke Care, Hip Replacement, and Knee Replacement (2023).
• U.S. News Best Hospitals: Recognized for excellence in geriatrics and diabetes/endocrinology care.

These achievements are not just accolades — they are indicators of a system that prioritizes precision, safety, and patient outcomes. The customer support team operates within this culture of excellence, ensuring that every administrative interaction reflects the same high standards as the clinical care.

Global Service Access

St. Luke’s Anderson Campus is committed to breaking down barriers to care — whether those barriers are geographic, linguistic, financial, or technological. The facility’s global service access initiatives ensure that high-quality care and support are available to anyone, anywhere.

Through its telehealth platform, patients across the United States and internationally can access Anderson Campus specialists without traveling. This includes virtual consultations for second opinions, post-operative follow-ups, and chronic disease management. All telehealth visits are HIPAA-compliant and include secure messaging, e-prescriptions, and electronic record sharing.

Language access is another pillar of global service. The hospital provides live interpretation services in over 150 languages via phone and video, including less common languages like Amharic, Hmong, and Kurdish. On-site interpreters are available for in-person visits, and translated materials are available in Spanish, Mandarin, Arabic, Russian, French, and Polish.

Financial accessibility is equally prioritized. The Anderson Campus offers a sliding-scale financial assistance program based on income and family size. Patients who qualify can receive up to 100% coverage for medically necessary services. The billing support team works proactively to help uninsured and underinsured patients navigate charity care, Medicaid applications, and payment plans.

For rural and underserved communities, St. Luke’s operates mobile health units that travel to remote areas of Pennsylvania and New Jersey, offering screenings, vaccinations, and basic care — with seamless connection to Anderson Campus specialists when needed. These units are equipped with digital kiosks that link directly to the MyStLuke’s portal, ensuring continuity of care.

Additionally, the hospital partners with global health organizations to provide training and resources to clinics in developing nations. Through these partnerships, Anderson Campus clinicians mentor international providers in best practices for patient communication, billing transparency, and customer service excellence — extending the impact of its support model beyond its physical walls.

FAQs

Q1: What are the operating hours for St. Luke’s Anderson Campus customer support?

A: The main customer care line (1-800-432-6372) is available Monday–Friday, 8:00 AM–8:00 PM, and Saturday–Sunday, 9:00 AM–5:00 PM Eastern Time. The 24/7 Nurse Advice Line is available at 1-800-544-6877 for medical questions at any time.

Q2: Can I walk in to speak with someone at the Anderson Campus without an appointment?

A: Yes. The Patient Services Center on the first floor is open for walk-in assistance Monday–Friday, 7:00 AM–7:00 PM, and Saturday–Sunday, 8:00 AM–4:00 PM. No appointment is needed for billing, registration, or general inquiries.

Q3: How do I get a copy of my medical records from St. Luke’s Anderson Campus?

A: You can request records through MyStLuke’s portal, by calling 1-800-432-6372 and selecting option 3, or by submitting a signed authorization form to the Health Information Management Department at 801 E. High Street, Easton, PA 18042. There is no charge for records sent to another provider.

Q4: Does St. Luke’s Anderson Campus accept international insurance?

A: Yes. St. Luke’s works with international insurers and can provide pre-authorization and cost estimates. Contact International Patient Services at +1-800-432-6372 (option 9) or international@stlukes.org for details.

Q5: Is there a fee for using the MyStLuke’s patient portal?

A: No. The MyStLuke’s portal is a free service for all patients registered at St. Luke’s facilities. You only need your patient ID and date of birth to create an account.

Q6: How do I report a problem with my care or customer service experience?

A: You can file a formal complaint through the Patient Experience Office by calling 1-800-432-6372 and asking for the Patient Advocate, emailing patientexperience@stlukes.org, or submitting feedback via the MyStLuke’s portal. All complaints are reviewed within 24 hours.

Q7: Are interpreters available for non-English speakers?

A: Yes. St. Luke’s provides free interpretation services in over 150 languages via phone, video, or in-person interpreters. Simply request an interpreter when scheduling your appointment or upon arrival.

Q8: Can I pay my bill online?

A: Absolutely. Visit www.stlukes.org/billing to pay your bill securely online, set up a payment plan, or apply for financial assistance.

Q9: Does St. Luke’s offer transportation services to the Anderson Campus?

A: Yes. Through the St. Luke’s Ride Program, eligible patients (including seniors, disabled individuals, and those without transportation) can receive free or low-cost rides to appointments. Call 1-800-432-6372 to inquire about eligibility and scheduling.

Q10: Is the Anderson Campus wheelchair accessible?

A: Yes. The entire facility is ADA-compliant with elevators, ramps, accessible restrooms, and wheelchair loaners available at the main entrance. Service animals are welcome.

Conclusion

St. Luke’s Anderson Campus in Easton is more than a modern medical facility — it is a model of integrated, compassionate, and accessible healthcare. Its reputation for clinical excellence is matched only by its commitment to ensuring that every patient, regardless of background or circumstance, can easily access the support they need. From the moment you pick up the phone to call 1-800-432-6372, to the moment you walk through the doors of the Patient Services Center, you are met with professionalism, empathy, and efficiency.

The official customer support channels outlined in this guide are not just contact numbers — they are lifelines. They connect patients to care, clarity, and confidence during some of life’s most vulnerable moments. Whether you’re managing a chronic condition, navigating a new diagnosis, or simply trying to understand a bill, the dedicated team at St. Luke’s Anderson Campus stands ready to help.

Remember: Always use the official numbers and websites listed here. Avoid third-party sites or unsolicited calls claiming to represent St. Luke’s. Your safety and privacy are paramount.

As healthcare continues to evolve, St. Luke’s remains at the forefront — not just by adopting new technologies, but by ensuring that every human interaction within its system reflects dignity, transparency, and care. For the people of Easton, the Lehigh Valley, and beyond, St. Luke’s Anderson Campus isn’t just a place to receive treatment — it’s a place to be heard, understood, and supported.

Call. Visit. Connect. You’re never alone in your healthcare journey.