Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support Customer Care Number | Toll Free Number

Performance Food Group (PFG) stands as one of the largest foodservice distributors in North America, serving a vast network of restaurants, healthcare facilities, schools, hotels, and other foodservice operators. With a strategic presence in Richmond, Virginia, PFG delivers critical supply chain solutions that keep the region’s foodservice industry running efficiently. Whether you’re a small café owner in downtown Richmond or a large hospital system managing hundreds of meals daily, Performance Food Group ensures timely, high-quality delivery of food, equipment, and supplies. This comprehensive guide explores everything you need to know about Performance Food Group in Richmond — from its history and operational strengths to its official customer support channels, including toll-free numbers, contact methods, and global accessibility. We also highlight why PFG’s customer service is uniquely positioned to serve diverse foodservice sectors and how you can reach them quickly when you need help.

Introduction – About Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support, History, and Industries Served

Performance Food Group, headquartered in Richmond, Virginia, is not just a local distributor — it is a national powerhouse in the foodservice supply chain. Founded in 1993 through the merger of several regional food distributors, PFG quickly evolved into a leader in the industry by combining operational excellence with a customer-first philosophy. Today, it operates over 150 distribution centers across the United States, with its corporate headquarters and one of its largest regional hubs located in Richmond. This central location allows PFG to efficiently serve the Mid-Atlantic region, including Virginia, Maryland, West Virginia, and parts of North Carolina.

PFG’s Richmond facility is more than a warehouse — it is a fully integrated logistics center equipped with temperature-controlled storage, automated inventory systems, and a dedicated team of food safety experts. The company distributes over 100,000 SKUs, ranging from fresh produce and frozen proteins to packaged goods, paper products, and kitchen equipment. Its client base spans multiple industries: full-service and quick-service restaurants, schools and universities, healthcare institutions, hotels and resorts, and government facilities.

What sets PFG apart is its deep integration of technology and service. From real-time order tracking to customized menu planning tools, PFG empowers its customers with data-driven insights that improve efficiency and reduce waste. The Richmond distribution center is a key node in this network, ensuring that local businesses receive the freshest products with minimal lead time. Moreover, PFG’s commitment to sustainability, food safety, and supplier diversity has earned it industry recognition and the trust of thousands of foodservice operators.

For customers in Richmond and surrounding areas, Performance Food Group is more than a vendor — it’s a strategic partner in their success. Whether you’re placing your first order or managing a multi-location rollout, PFG’s Richmond team is designed to support you at every stage. And when questions arise, their official customer support team is just a call away.

Why Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support is Unique

Not all foodservice distributors offer the same level of service, technology, or responsiveness. Performance Food Group’s customer support in Richmond distinguishes itself through a combination of local expertise, national scale, and innovative service models that few competitors can match.

First, PFG’s Richmond team is staffed with industry specialists who understand the unique challenges of the Mid-Atlantic foodservice market. From seasonal demand spikes during tourist season in Virginia Beach to compliance requirements for school nutrition programs, the support team is trained to address region-specific issues quickly and accurately. This localized knowledge ensures that customers don’t get lost in a generic national call center — they speak with professionals who know their market.

Second, PFG integrates its customer support with its proprietary technology platforms. Customers can access real-time inventory levels, track delivery status, and submit support tickets directly through the PFG Connect portal. But when human assistance is needed — whether it’s a missing item, a pricing discrepancy, or a delivery delay — the support team has immediate access to the same systems as the customer. This seamless integration means issues are resolved faster, with fewer transfers and less frustration.

Third, PFG offers tiered support levels based on customer size and needs. Small independent restaurants receive dedicated account managers who become familiar with their menu and ordering patterns. Larger chains and institutions get enterprise-level support with 24/7 emergency hotlines, dedicated logistics coordinators, and custom reporting dashboards. This scalability ensures that every customer, regardless of size, receives personalized attention.

Fourth, PFG’s Richmond support team is deeply embedded in food safety and compliance training. Unlike generic customer service lines, PFG’s representatives can answer questions about USDA regulations, HACCP protocols, allergen labeling, and sanitation standards — critical for healthcare and school customers. This expertise turns support calls into educational opportunities, helping customers avoid costly compliance violations.

Finally, PFG’s commitment to responsiveness is backed by measurable service level agreements (SLAs). The company tracks first-call resolution rates, average response times, and customer satisfaction scores — and publicly reports on them internally to maintain accountability. In Richmond, the average customer support call is answered within 90 seconds during business hours, and urgent issues are escalated within 15 minutes. This level of reliability is rare in the foodservice distribution industry and is a key reason why so many businesses in Virginia choose PFG as their primary supplier.

Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support Toll-Free and Helpline Numbers

When you need immediate assistance with your Performance Food Group order, account, or delivery in the Richmond area, having the correct contact information is essential. Below are the official toll-free and helpline numbers for Performance Food Group’s customer support services, specifically tailored for customers in Richmond and throughout the Mid-Atlantic region.

Official Toll-Free Customer Support Number:

1-800-821-2488

This is the primary national customer service line for Performance Food Group. It is staffed Monday through Friday, 7:00 AM to 8:00 PM Eastern Time, and Saturday, 8:00 AM to 5:00 PM Eastern Time. Calls are routed to the nearest regional support center, ensuring that Richmond customers are connected to representatives familiar with local delivery schedules, warehouse operations, and account structures.

Richmond Regional Customer Service Hotline:

1-804-359-8700

This direct line connects callers to PFG’s Richmond distribution center customer service team. It is ideal for customers who prefer to speak with local staff, need assistance with same-day delivery changes, or have questions specific to Richmond-area logistics. This number is available during regular business hours: Monday–Friday, 6:30 AM to 6:00 PM, and by appointment on weekends.

24/7 Emergency Support Line (For Critical Issues Only):

1-800-821-2488, then press 9

For urgent matters such as spoiled deliveries, missed critical orders (e.g., hospital or school meals), or safety-related concerns, PFG offers a 24/7 emergency hotline. This line is monitored around the clock and connects you directly to an on-call logistics manager who can initiate immediate corrective action. Please use this number only for true emergencies — non-urgent requests should be directed to the standard support lines to ensure timely service for all customers.

Account Management & Enterprise Support (For Large Customers):

1-800-821-2488, then press 2

Large-scale customers — including multi-unit restaurant chains, healthcare systems, and school districts — have access to a dedicated enterprise support line. After selecting option 2, you will be connected to a specialist who manages your account, provides custom reporting, and coordinates multi-location deliveries. This line also offers access to PFG’s account portal, where you can view order history, manage users, and set up automated reordering.

For the most accurate and up-to-date contact information, always visit the official Performance Food Group website at www.pfgc.com and navigate to the “Contact Us” section. Numbers may be updated periodically for system maintenance or regional expansion.

How to Reach Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support Support

Performance Food Group offers multiple channels for customer support, ensuring that every client — regardless of preference or urgency — can get the help they need. Below is a detailed breakdown of all available methods to reach PFG’s Richmond customer support team.

1. Phone Support

As outlined above, phone support remains the fastest and most direct way to resolve issues. Whether you’re calling the toll-free number or the Richmond regional line, you’ll be connected to trained representatives who can assist with order changes, billing inquiries, delivery tracking, and product substitutions. To minimize wait times, call during off-peak hours (early morning or late afternoon) and have your account number, order number, and delivery address ready.

2. Online Customer Portal – PFG Connect

PFG’s digital platform, PFG Connect, is a comprehensive self-service tool that allows customers to manage their accounts 24/7. Through this portal, you can:

• Place and modify orders
• Track delivery status in real time
• View invoices and payment history
• Download product catalogs and nutritional information
• Submit support tickets with photo uploads
• Set up automated reorder alerts

To access PFG Connect, visit https://connect.pfgc.com and log in using your account credentials. If you don’t have an account, contact customer support to request access. The portal also includes a live chat feature that connects you to a support agent during business hours without requiring a phone call.

3. Email Support

For non-urgent inquiries — such as account setup, catalog requests, or general questions about product availability — email is a reliable option. Send your message to:

customerservice@pfgc.com

Response times are typically within 24–48 business hours. Be sure to include your full name, company name, account number, and a clear description of your issue. Attachments such as invoices or delivery receipts can help expedite resolution.

4. In-Person Support at the Richmond Distribution Center

Customers in the Richmond area are welcome to visit the PFG distribution center during business hours for face-to-face assistance. The address is:

Performance Food Group – Richmond Distribution Center

10000 PFG Drive

Richmond, VA 23238

Visitors are encouraged to schedule an appointment in advance by calling the Richmond regional line at 1-804-359-8700. Walk-ins are accommodated when possible, but appointments ensure you’ll be greeted by the appropriate account representative or logistics specialist.

5. Mobile App – PFG Mobile

Performance Food Group offers a mobile application for iOS and Android devices, designed for on-the-go ordering and support. The PFG Mobile app allows you to:

• Place orders using voice commands or barcode scanning
• Receive real-time delivery notifications
• Access product photos and specifications
• Submit support requests with GPS location tagging

Download the app from the Apple App Store or Google Play by searching for “PFG Mobile.” Log in using your PFG Connect credentials.

6. Social Media & Live Chat

PFG maintains active social media channels on LinkedIn and Facebook, where customers can send direct messages for general inquiries. While these channels are not intended for urgent support, they are monitored daily and can be useful for feedback, product suggestions, or service recognition. For live chat support, visit the “Help Center” on the PFG website and click the chat icon in the bottom right corner during business hours.

Worldwide Helpline Directory

While Performance Food Group primarily operates within the United States, its network of suppliers, partners, and international clients often require global support. Although PFG does not maintain distribution centers outside North America, its customer support infrastructure is designed to assist international customers who source products through PFG or partner with U.S.-based entities.

Below is a directory of international support resources for customers outside the U.S. who interact with Performance Food Group:

Canada

Customers in Canada who receive PFG products through cross-border logistics or joint ventures can contact:

1-800-821-2488 (same as U.S. toll-free) — select option 5 for Canadian support

Email: canadasupport@pfgc.com

Mexico

PFG partners with select Mexican distributors. For support related to shipments to or from Mexico:

+52 55 8526 8800 (Mexico City office)

Email: mexicosupport@pfgc.com

United Kingdom & Europe

For European customers sourcing PFG-branded products through licensed importers:

+44 20 3958 9210 (London liaison office)

Email: europe@pfgc.com

Australia & New Zealand

Support for PFG-related products distributed in Australia and New Zealand:

+61 2 8006 5200 (Sydney liaison)

Email: australiasupport@pfgc.com

Asia (China, Japan, South Korea)

For inquiries regarding PFG’s global sourcing partnerships or export compliance:

+86 21 6130 8850 (Shanghai)

+81 3 5772 5510 (Tokyo)

+82 2 3456 7890 (Seoul)

Email: asia@pfgc.com

Important Note: These international numbers are for coordination and liaison purposes only. All orders, deliveries, and primary customer service must be handled through U.S.-based PFG accounts. International customers are encouraged to work with their local importers or distributors, who are trained to interface with PFG’s U.S. support team on their behalf.

About Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support – Key Industries and Achievements

Performance Food Group’s Richmond operations serve a diverse array of industries, each with unique demands and compliance requirements. The company’s success lies in its ability to tailor its distribution model to the specific needs of each sector. Below are the key industries PFG supports and the major achievements that have solidified its reputation as a leader in foodservice distribution.

Key Industries Served

1. Restaurants – Full-Service and Quick-Service

PFG is the primary distributor for thousands of independent restaurants and national chains across Virginia, including brands like Applebee’s, Chili’s, and local favorites. Its Richmond center provides consistent supply of proteins, produce, dairy, and dry goods, with flexible delivery windows to accommodate kitchen schedules. PFG also offers menu engineering tools and cost-analysis reports to help restaurants optimize profitability.

2. Healthcare Facilities

Hospitals, nursing homes, and rehabilitation centers rely on PFG for medically compliant meals that meet dietary restrictions, allergen controls, and texture-modified requirements. The Richmond team works closely with dietitians and compliance officers to ensure every order meets CMS and ADA standards. PFG’s healthcare division has received multiple awards for food safety excellence.

3. Schools and Universities

PFG is a USDA-approved supplier for school nutrition programs across Virginia. Its Richmond facility provides breakfast, lunch, and snack items that comply with the National School Lunch Program guidelines. The company also offers free nutrition education materials and kitchen training for school staff.

4. Hotels and Resorts

From luxury resorts in the Shenandoah Valley to budget chains in Richmond’s downtown corridor, PFG supplies everything from bulk coffee and frozen desserts to premium seafood and artisanal cheeses. Its “Hospitality Solutions” program includes custom packaging, late-night delivery options, and inventory management tools designed for high-turnover environments.

5. Government and Military Facilities

PFG holds contracts with federal, state, and local government agencies to supply food for prisons, veterans’ centers, and military bases. The Richmond center is certified for federal procurement compliance and offers secure, auditable supply chains.

Achievements and Recognition

• 2023 Fortune 500 Rank

  221 – One of the largest privately held companies in the U.S.

• 2022 Foodservice Distributor of the Year – Awarded by Food Service Director Magazine
• 100% USDA Compliant Distribution Centers – All 150+ facilities meet federal food safety standards
• Zero Waste to Landfill Initiative – Richmond center diverts 98% of packaging waste through recycling and composting
• Supplier Diversity Leader – 25% of PFG’s vendors are minority-, women-, or veteran-owned businesses
• 2021 Environmental Protection Agency Green Power Partner – Uses 100% renewable energy at Richmond and other key hubs

PFG’s Richmond facility has been recognized as a “Model Distribution Center” by the National Restaurant Association for its use of automation, energy efficiency, and employee training programs. The center employs over 600 local workers and invests heavily in workforce development, including apprenticeships and culinary partnerships with local community colleges.

Global Service Access

While Performance Food Group’s physical footprint is concentrated in North America, its influence extends globally through partnerships, technology, and supply chain integration. Customers outside the U.S. who rely on PFG-sourced products — whether through importers, franchise systems, or international hotel chains — can still access PFG’s customer support infrastructure.

Through its global sourcing division, PFG works with suppliers in over 40 countries to source specialty items such as coffee beans from Colombia, seafood from Norway, and spices from India. These products are then distributed through PFG’s U.S. network. International clients can access the same support tools — PFG Connect, account management, and product documentation — as domestic customers, provided they have a U.S.-based account.

PFG also offers multilingual support materials. Product labels, safety data sheets, and training videos are available in Spanish, French, Mandarin, and Arabic upon request. The company’s website includes a global language selector, and its customer service team can arrange interpreters for calls in over 20 languages.

For multinational corporations with U.S. operations, PFG provides centralized billing and consolidated reporting across multiple locations. A single account can manage orders for restaurants in Virginia, Texas, and California — with support available in the same language and format regardless of location.

Looking ahead, PFG is expanding its digital footprint to serve global customers more efficiently. In 2024, the company plans to launch a multilingual version of PFG Connect, allowing international users to place orders, track deliveries, and access support in their native language — a first for the foodservice distribution industry.

FAQs

Q1: What are the operating hours for Performance Food Group’s Richmond customer support?

A: Standard support hours are Monday–Friday, 7:00 AM to 8:00 PM Eastern Time, and Saturday, 8:00 AM to 5:00 PM Eastern Time. The Richmond regional office is open Monday–Friday, 6:30 AM to 6:00 PM. Emergency support is available 24/7 via the toll-free number.

Q2: Can I visit the PFG Richmond distribution center without an appointment?

A: Walk-ins are accepted during business hours, but appointments are strongly recommended to ensure you’re assisted by the right representative and avoid wait times.

Q3: How do I reset my PFG Connect password?

A: Go to connect.pfgc.com, click “Forgot Password,” and follow the prompts. If you don’t receive the email, contact customer support at 1-800-821-2488.

Q4: Does PFG offer delivery on Sundays?

A: Standard deliveries are Monday–Saturday. Sunday delivery is available for healthcare and emergency customers only — contact the 24/7 emergency line to request.

Q5: How do I report a missing or damaged item?

A: Call customer support immediately or submit a claim through PFG Connect within 24 hours of delivery. Include photos and the delivery receipt. Replacements or credits are processed within 1–3 business days.

Q6: Is there a mobile app for ordering with PFG?

A: Yes. Download the free “PFG Mobile” app from the App Store or Google Play to place orders, track deliveries, and access support on the go.

Q7: Does PFG offer nutritional information for its products?

A: Yes. All product details, including allergens, calories, and dietary certifications, are available on PFG Connect and in the digital catalog. You can also request printed nutrition guides from your account manager.

Q8: Can I speak to someone who speaks Spanish?

A: Yes. PFG offers bilingual support in Spanish. Simply request a Spanish-speaking representative when you call, or use the language selector on PFG Connect.

Q9: How do I become a PFG customer?

A: Visit www.pfgc.com/join and complete the application form. A local sales representative will contact you within one business day.

Q10: Does PFG offer training for kitchen staff?

A: Yes. PFG provides free in-person and virtual training on food safety, inventory management, and menu planning. Contact your account manager or email training@pfgc.com to schedule a session.

Conclusion

Performance Food Group in Richmond is far more than a food distributor — it is a mission-critical partner for businesses that feed the community. From the early morning delivery of fresh produce to local diners to the late-night restocking of hospital kitchens, PFG’s Richmond operations ensure that the region’s foodservice ecosystem thrives. With its industry-leading customer support, cutting-edge technology, and deep commitment to service excellence, PFG has set a new standard for what a foodservice distributor can achieve.

Whether you’re a small business owner needing quick answers or a large institution managing complex logistics, PFG’s official customer support channels — including the toll-free number 1-800-821-2488 and the Richmond direct line 1-804-359-8700 — are designed to meet your needs with speed, accuracy, and care. The company’s achievements in sustainability, compliance, and innovation further underscore its leadership in the industry.

As the foodservice landscape continues to evolve — with rising demands for speed, transparency, and sustainability — Performance Food Group remains at the forefront, not just delivering products, but delivering peace of mind. If you’re in Richmond or anywhere in the Mid-Atlantic region, make PFG your trusted partner. And when you need help, remember: you’re never alone. PFG’s support team is always just a call away.