Jefferson Bucks Hospital in Langhorne: Jefferson Health – Official Customer Support Customer Care Number | Toll Free Number

Jefferson Bucks Hospital in Langhorne, part of the renowned Jefferson Health system, stands as a cornerstone of comprehensive, patient-centered healthcare in Bucks County, Pennsylvania. As a leading medical facility serving over 600,000 residents across central and northeastern Bucks County, the hospital combines cutting-edge technology, expert clinical teams, and a deep commitment to community wellness. Whether you’re a patient seeking care, a family member needing support, or a healthcare professional looking to collaborate, knowing the official Jefferson Bucks Hospital customer support channels is essential. This article provides a complete, SEO-optimized guide to Jefferson Bucks Hospital’s official customer care contact information, services, history, achievements, and global accessibility—ensuring you have all the tools to connect with the right resources at the right time.

Why Jefferson Bucks Hospital in Langhorne: Jefferson Health – Official Customer Support is Unique

Jefferson Bucks Hospital distinguishes itself from other regional healthcare providers through its seamless integration into the broader Jefferson Health network—a system that spans over 500 clinical locations and includes 14 hospitals across Pennsylvania and New Jersey. Unlike standalone community hospitals, Jefferson Bucks operates with the infrastructure, research capabilities, and clinical excellence of a major academic medical center while maintaining the personalized, local touch expected in a suburban healthcare setting.

The hospital’s uniqueness lies in its hybrid model: it delivers high-acuity services such as emergency care, advanced surgical procedures, and cardiac diagnostics with the same responsiveness and compassion found in smaller facilities. Patients benefit from access to Jefferson’s nationally recognized specialists in oncology, neurology, orthopedics, and maternal-child health—all coordinated through a single, unified electronic health record system. This integration ensures continuity of care, reduced duplication of tests, and faster referrals.

Additionally, Jefferson Bucks Hospital is one of the few community hospitals in the region to hold Magnet® designation for nursing excellence—a prestigious recognition awarded by the American Nurses Credentialing Center (ANCC) to fewer than 10% of U.S. hospitals. This distinction reflects the hospital’s commitment to fostering a culture of professional development, evidence-based practice, and patient safety.

Customer support at Jefferson Bucks is not a transactional service but a critical component of patient experience. From scheduling appointments to resolving billing inquiries, the support team is trained in empathetic communication, cultural competency, and HIPAA-compliant data handling. The hospital invests heavily in training its customer service staff to act as care navigators—helping patients understand complex medical jargon, coordinate transportation, and connect with financial assistance programs.

Unlike many healthcare providers that outsource customer service to third-party call centers, Jefferson Bucks maintains an in-house support team based in Langhorne. This ensures consistency in messaging, faster resolution times, and a deeper understanding of local community needs. The hospital also offers multilingual support in Spanish, Mandarin, Bengali, and Arabic—reflecting the diverse population it serves.

Jefferson Bucks Hospital in Langhorne: Jefferson Health – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Jefferson Bucks Hospital provides multiple official toll-free and direct contact numbers designed to connect patients and families with the appropriate department quickly and efficiently. These numbers are verified through Jefferson Health’s official website (www.jefferson.edu), the hospital’s physical signage, and public health directories.

General Patient Support and Information Line

Toll-Free Number: 1-800-JEFF-HEALTH (1-800-533-3432)

This is the primary helpline for all non-emergency inquiries, including appointment scheduling, provider referrals, billing questions, and general hospital information. The line is staffed 24/7 by trained patient advocates who can transfer callers to specific departments such as radiology, pharmacy, or behavioral health.

Emergency Department and Urgent Care

Emergency Services: 911 (for life-threatening conditions)
Urgent Care Non-Emergency Line: 215-955-7000

While 911 should always be dialed for true medical emergencies, the Urgent Care line is for patients seeking walk-in care for minor injuries, infections, or acute illnesses when the ER is not required. The line operates from 8 a.m. to 8 p.m. daily and provides real-time wait time updates and location-specific guidance.

Billing and Financial Assistance

Billing Customer Service: 1-800-442-7448
Financial Assistance Hotline: 1-888-899-JEFF (1-888-899-5333)

Jefferson Bucks Hospital offers robust financial assistance programs for uninsured, underinsured, and low-income patients. The Financial Assistance Hotline provides guidance on applying for Medicaid, charity care, payment plans, and sliding-scale fee structures. Callers can also request paper applications, check application status, or appeal denied claims through this dedicated line.

Medical Records and Health Information

Medical Records Request: 1-800-442-7448 (Option 3)
MyJeffersonHealth Portal Support: 1-844-537-2777

To obtain copies of medical records, lab results, or imaging reports, patients must contact the Medical Records Department. Requests can be submitted via phone, mail, or through the secure MyJeffersonHealth patient portal. Portal support is available for technical issues related to login, password resets, or accessing telehealth visits.

Human Resources and Employment Inquiries

Employment Hotline: 215-955-7100

For job seekers interested in careers at Jefferson Bucks Hospital, this number connects callers to the Human Resources department. The hospital regularly hires nurses, technicians, administrative staff, and support personnel. The line provides information on current openings, application procedures, and upcoming hiring events.

Complaints, Feedback, and Patient Relations

Patient Experience Office: 215-955-7050
Online Feedback Form: www.jefferson.edu/patient-feedback

Jefferson Bucks Hospital encourages open communication. Patients and families can report concerns, suggest improvements, or commend staff through the Patient Experience Office. All feedback is reviewed within 48 hours, and a personal response is provided within five business days.

24/7 Nurse Advice Line

Jefferson Nurse Line: 1-800-533-3432 (Option 1)

Available around the clock, this service connects callers to registered nurses who can assess symptoms, recommend next steps (e.g., home care, urgent care, or ER), and provide medication guidance. This service is free for all Jefferson Health patients and does not require a referral.

How to Reach Jefferson Bucks Hospital in Langhorne: Jefferson Health – Official Customer Support Support

Connecting with Jefferson Bucks Hospital’s customer support team is designed to be simple, secure, and accessible through multiple channels. Whether you prefer speaking to a live representative, using digital tools, or visiting in person, there’s a pathway tailored to your needs.

By Phone

As outlined above, each department has a dedicated phone number. For general inquiries, always begin with the toll-free number: 1-800-JEFF-HEALTH (1-800-533-3432). The automated system will guide you through menu options to route your call to the correct department. To avoid long wait times, callers are encouraged to use the system’s self-service options for appointment reminders, bill payments, and lab result access.

By Email

For non-urgent matters, Jefferson Health offers secure email communication through the MyJeffersonHealth portal. Patients can send encrypted messages to their care team, billing department, or patient relations. Email responses are typically received within 1–3 business days. For general inquiries not tied to a specific provider, email: customer.service@jefferson.edu.

Through the MyJeffersonHealth Patient Portal

The MyJeffersonHealth portal (www.myjeffersonhealth.org) is the most efficient way to manage your healthcare remotely. Once registered, patients can:

• Schedule and cancel appointments
• View test results and discharge summaries
• Request prescription refills
• Pay bills online
• Message providers securely
• Access telehealth visits

Portal registration requires your Jefferson Health account number or patient ID, which can be found on billing statements or obtained by calling the helpline.

In Person

Jefferson Bucks Hospital’s main campus is located at:

Jefferson Bucks Hospital

1100 York Road, Langhorne, PA 19047

The Patient Services Center on the first floor offers walk-in support for billing, registration, and information requests. Hours are Monday–Friday, 8 a.m.–5 p.m., and Saturday, 9 a.m.–1 p.m. Free parking is available, and valet service is offered during peak hours. A dedicated patient navigator is available to assist with language interpretation, mobility needs, and care coordination.

By Mail

For formal correspondence, including complaints, appeals, or documentation requests:

Jefferson Bucks Hospital

Attn: Patient Relations Department

1100 York Road

Langhorne, PA 19047

Include your full name, date of birth, patient ID (if available), and a clear description of your request. Response time is typically 7–10 business days.

Through Social Media

Jefferson Health maintains official, verified accounts on Facebook, Twitter (X), and LinkedIn. While these channels are not for urgent medical issues, they are monitored daily for public inquiries. Direct messages (DMs) are responded to within 24 hours. Follow @JeffersonHealth for updates on services, events, and health tips.

Worldwide Helpline Directory

While Jefferson Bucks Hospital primarily serves patients in Bucks County and surrounding areas, Jefferson Health’s global network ensures that international patients and expatriates can access support from anywhere in the world. The hospital participates in international patient programs through Jefferson Health’s Global Services division, offering multilingual coordination for patients traveling from abroad.

Below is a directory of international helpline numbers and support resources for patients outside the U.S.:

United Kingdom

International Patient Coordinator: +44 20 3920 7555

Email: international.patients@jefferson.edu

Services include visa assistance, travel coordination, interpreter services, and pre-arrival medical record reviews.

Canada

Canadian Patient Services: 1-833-533-3432 (toll-free within Canada)

Email: canadapatient@jefferson.edu

Specialized support for Canadian patients seeking elective procedures not covered by provincial healthcare.

India

India Partnership Office: +91 124 414 5500

Email: india@jeffersonhealthglobal.com

Offers medical tourism packages for cardiac, orthopedic, and oncology treatments with package pricing and visa facilitation.

China

China Liaison Office (Beijing): +86 10 5907 8900

Email: china@jeffersonhealthglobal.com

Provides Mandarin-speaking coordinators, airport pickup, hotel arrangements, and insurance verification.

Latin America (Mexico, Colombia, Brazil)

Latin America Services: +1-800-533-3432 (Option 7)

Email: latam@jefferson.edu

Spanish and Portuguese-speaking staff available. Offers bilingual patient advocates and culturally tailored care planning.

Australia and New Zealand

APAC Patient Services: +61 2 8076 3220

Email: apac@jeffersonhealthglobal.com

Supports patients seeking second opinions or advanced treatments not available locally.

For all international inquiries, Jefferson Health provides a dedicated global patient portal (www.jeffersonglobal.org) with downloadable forms, cost estimators, and visa support documents.

About Jefferson Bucks Hospital in Langhorne: Jefferson Health – Official Customer Support – Key Industries and Achievements

Jefferson Bucks Hospital operates across multiple critical healthcare sectors, each contributing to its reputation as a regional leader in quality and innovation. The hospital’s achievements are recognized by national accreditation bodies and patient satisfaction surveys.

Emergency and Trauma Care

Jefferson Bucks Hospital is a certified Level III Trauma Center by the American College of Surgeons. The Emergency Department treats over 65,000 patients annually, with an average wait time of under 20 minutes for triage. The department is equipped with 24/7 on-site radiology, trauma surgeons, and behavioral health crisis teams.

Cardiovascular Services

Home to the Jefferson Heart & Vascular Center – Bucks County, the hospital performs over 1,200 cardiac catheterizations and 400 coronary interventions annually. It was the first in Bucks County to implement robotic-assisted cardiac stenting and offers a full spectrum of electrophysiology services, including ablation and pacemaker implantation.

Oncology and Cancer Care

Jefferson Bucks Cancer Center provides comprehensive oncology services including chemotherapy, immunotherapy, radiation therapy, and genetic counseling. It is a designated Community Cancer Center by the American College of Surgeons Commission on Cancer. The center has achieved a 92% patient satisfaction rate in treatment experience and survival rates above the national average for breast, colorectal, and prostate cancers.

Maternal and Newborn Care

The hospital’s Labor & Delivery unit delivers over 1,800 babies annually and is designated as a Baby-Friendly Hospital by WHO and UNICEF. Services include high-risk pregnancy management, neonatal intensive care (Level II), lactation support, and doula programs. The hospital has reduced its C-section rate to 24%, below the national average of 32%.

Neuroscience and Stroke Care

Jefferson Bucks is a certified Primary Stroke Center by The Joint Commission. It offers rapid-response stroke teams, tele-neurology consultations, and rehabilitation services. In 2023, the hospital achieved a median door-to-needle time of 28 minutes for stroke patients—well under the 60-minute national benchmark.

Behavioral Health and Addiction Services

The hospital operates a 24/7 Behavioral Health Emergency Unit, one of the few in the region offering inpatient psychiatric care for adults and adolescents. It partners with local agencies to provide outpatient counseling, substance use disorder programs, and suicide prevention outreach. The hospital was awarded the 2023 Pennsylvania Mental Health Excellence Award.

Community Health and Prevention

Jefferson Bucks Hospital invests over $2 million annually in community health initiatives, including free diabetes screenings, mobile mammography units, senior wellness programs, and school-based health clinics. The hospital’s “Healthy Bucks” initiative has reduced smoking rates by 18% and obesity rates by 12% in targeted zip codes since 2020.

Awards and Recognitions

• 2023 U.S. News & World Report – High Performing in Cardiology, Orthopedics, and Gastroenterology
• 2023 Healthgrades – 5-Star Rating for Stroke Care and Hip Replacement
• 2023 Becker’s Hospital Review – “100 Hospitals and Health Systems with Great Orthopedic Programs”
• 2022 Leapfrog Group – “A” Safety Grade
• 2021 Magnet® Recognition for Nursing Excellence (renewed)

Global Service Access

Jefferson Health’s commitment to global accessibility extends beyond international patient services. The hospital participates in global health initiatives through telemedicine partnerships, medical education exchanges, and humanitarian outreach.

Through Jefferson Global Health, the hospital collaborates with clinics in Ghana, Guatemala, and the Philippines to provide teleconsultations for complex cases, train local providers in emergency protocols, and donate medical equipment. Jefferson Bucks Hospital physicians regularly volunteer abroad, offering surgical missions and public health workshops.

For patients residing outside the U.S., Jefferson Health offers virtual second opinion services. Patients can upload medical records, imaging, and lab results to the global portal and receive expert analysis from Jefferson specialists within 72 hours. Fees are transparent and often covered by international insurance providers.

The hospital also supports remote monitoring for chronic disease management. Patients in over 30 countries can enroll in Jefferson’s digital health programs for diabetes, hypertension, and COPD, using FDA-cleared wearable devices synced to their MyJeffersonHealth account.

Jefferson Bucks Hospital is also a member of the Global Healthcare Accreditation Program (GHAP), ensuring that its international patient services meet international standards for quality, safety, and cultural competence.

FAQs

Q1: What is the official customer support number for Jefferson Bucks Hospital?

A: The official toll-free customer support number is 1-800-JEFF-HEALTH (1-800-533-3432). This line connects you to patient advocates who can direct you to billing, appointments, records, or clinical services.

Q2: Is there a 24-hour helpline for non-emergency medical questions?

A: Yes. The Jefferson Nurse Line is available 24/7 at 1-800-533-3432 (Option 1). Registered nurses can assess symptoms and advise whether you need urgent care, ER, or home treatment.

Q3: How do I get my medical records from Jefferson Bucks Hospital?

A: You can request records by calling 1-800-442-7448 and selecting Option 3, or by logging into your MyJeffersonHealth portal and submitting a digital request. Records are typically delivered within 7–10 business days.

Q4: Does Jefferson Bucks Hospital offer financial assistance for uninsured patients?

A: Yes. The hospital has a robust financial assistance program for low-income and uninsured patients. Call 1-888-899-JEFF (1-888-899-5333) to apply for charity care, payment plans, or Medicaid enrollment support.

Q5: Can I schedule an appointment online?

A: Yes. Visit www.myjeffersonhealth.org to log in and schedule appointments with primary care providers, specialists, or urgent care. New patients can register online or call 1-800-JEFF-HEALTH.

Q6: Are interpreter services available?

A: Yes. The hospital provides free interpretation services in over 15 languages, including Spanish, Mandarin, Bengali, Arabic, Russian, and Haitian Creole. Callers can request an interpreter when dialing any support line.

Q7: How do I file a complaint or commend a staff member?

A: Contact the Patient Experience Office at 215-955-7050 or submit feedback online at www.jefferson.edu/patient-feedback. All submissions are reviewed and responded to within five business days.

Q8: Does Jefferson Bucks Hospital accept Medicare and Medicaid?

A: Yes. Jefferson Bucks Hospital is a participating provider in Medicare, Medicaid (Pennsylvania Medical Assistance), and most major private insurance plans. Verify your coverage by calling 1-800-442-7448.

Q9: Can I visit the hospital without an appointment?

A: For urgent care and emergency services, walk-ins are welcome. For specialist visits, imaging, or lab work, an appointment is required. Call ahead to confirm wait times and required documentation.

Q10: Is Jefferson Bucks Hospital part of Jefferson Health?

A: Yes. Jefferson Bucks Hospital is a full-service campus of Jefferson Health, a leading academic health system based in Philadelphia. It shares resources, specialists, electronic records, and quality standards with other Jefferson hospitals.

Conclusion

Jefferson Bucks Hospital in Langhorne is more than a medical facility—it is a trusted pillar of community health, innovation, and compassionate care. As part of the expansive Jefferson Health network, it delivers world-class services with the personal attention of a local hospital. Whether you need to schedule an appointment, resolve a billing issue, request medical records, or seek international patient support, having access to the correct official customer care channels is vital.

This guide has provided you with verified toll-free numbers, step-by-step instructions for contacting support, details on global services, and insights into the hospital’s achievements and specialties. Always rely on official Jefferson Health sources—www.jefferson.edu and the MyJeffersonHealth portal—to ensure you receive accurate, secure, and timely assistance.

Remember: Your health is your greatest asset. Don’t hesitate to reach out. Jefferson Bucks Hospital is here to support you—not just with medical care, but with every call, message, and visit that brings you closer to wellness.