Heart of Lancaster in Lititz: UPMC – Official Customer Support Customer Care Number | Toll Free Number

When you think of Lancaster County, Pennsylvania, images of rolling farmland, Amish buggies, and historic charm often come to mind. But nestled in the heart of this idyllic region lies a modern healthcare powerhouse: UPMC Heart of Lancaster in Lititz. As part of the University of Pittsburgh Medical Center (UPMC) network — one of the nation’s largest and most respected integrated health systems — UPMC Heart of Lancaster delivers world-class medical care with the personal touch of a close-knit community hospital. Whether you’re a patient, a family member, or a healthcare professional seeking support, knowing how to reach UPMC Heart of Lancaster’s official customer service team is essential. This comprehensive guide provides everything you need to know about the official customer support contact numbers, how to access care, the hospital’s history, achievements, and global service access — all designed to help you navigate your healthcare journey with confidence.

Introduction: The Heart of Lancaster in Lititz – UPMC’s Community Healthcare Legacy

UPMC Heart of Lancaster in Lititz traces its roots back to the founding of Lititz Memorial Hospital in 1951, a small community hospital established to serve the growing population of Lancaster County. Over seven decades, the facility evolved from a modest 50-bed institution into a full-service, state-of-the-art medical center. In 2018, the hospital formally joined the UPMC network, becoming UPMC Heart of Lancaster — a strategic move that brought advanced clinical expertise, cutting-edge technology, and national standards of care to the region.

As a UPMC facility, Heart of Lancaster in Lititz operates under the umbrella of a system that serves over 4 million patients annually across the United States and internationally. UPMC’s integration into the hospital brought innovations in digital health, telemedicine, precision medicine, and patient-centered care models previously unavailable in the area. Today, the hospital serves as a regional hub for emergency services, cardiac care, orthopedics, oncology, women’s health, and behavioral health services.

The hospital’s mission is simple yet profound: “To deliver exceptional, compassionate care to every patient, every time — right here in the heart of Lancaster.” This commitment to community health has earned it national recognition, including Magnet® designation for nursing excellence, multiple 5-star ratings from Medicare, and consistent inclusion in U.S. News & World Report’s regional rankings.

While UPMC Heart of Lancaster is deeply rooted in Lititz, its influence extends far beyond. It partners with schools, local businesses, faith-based organizations, and public health agencies to promote wellness, prevent disease, and improve access to care for underserved populations. Whether you’re visiting for a routine checkup, emergency care, or specialized treatment, you’re not just receiving medical attention — you’re becoming part of a legacy of community-driven healing.

Why UPMC Heart of Lancaster in Lititz Customer Support Is Unique

What sets UPMC Heart of Lancaster’s customer support apart from other hospital systems is its seamless fusion of large-system resources with small-town responsiveness. Unlike corporate health centers where automated voicemail systems dominate, UPMC Heart of Lancaster prioritizes human connection. Every call is answered by trained patient care coordinators who are familiar with the hospital’s services, staff, and local community needs.

First, the support team is embedded within the hospital’s care continuum. This means customer service representatives don’t just handle billing or appointment scheduling — they are trained to understand clinical workflows, insurance navigation, discharge planning, and post-care follow-up. If you call about a delayed lab result, the representative can often connect you directly to the care team handling your case.

Second, UPMC Heart of Lancaster’s support system is multilingual and culturally competent. Lancaster County is home to a diverse population, including Spanish-speaking, Amish, Mennonite, and immigrant communities. The hospital’s customer service team includes bilingual staff and offers interpreter services in over 20 languages, ensuring no patient is left behind due to language barriers.

Third, the support infrastructure is integrated with UPMC’s digital ecosystem. Patients can access their records, schedule appointments, message providers, and pay bills through MyUPMC — the hospital’s secure online portal. But if you prefer speaking to a person, the customer service team is trained to guide you through MyUPMC setup, troubleshoot login issues, and even assist with device compatibility — whether you’re using a smartphone, tablet, or desktop computer.

Finally, UPMC Heart of Lancaster’s customer support doesn’t end at discharge. The team proactively reaches out to patients after surgery or hospitalization to check on recovery progress, answer questions about medications, and connect them with home health services or community resources. This level of continuity is rare in community hospitals and is a hallmark of UPMC’s integrated care model.

Customer Support That Feels Like Family

Many patients describe their experience with UPMC Heart of Lancaster’s support team as “like talking to a neighbor who knows your whole story.” Staff members often recognize returning patients by name and remember their medical history, family concerns, and even personal preferences — whether it’s arranging a quiet room for an elderly patient or coordinating transportation for a single parent with multiple children.

This personalization is not accidental. UPMC Heart of Lancaster invests heavily in staff training, retention, and satisfaction. With a turnover rate significantly lower than the national average for healthcare support roles, the team builds long-term relationships with patients and families. This institutional memory enhances care coordination and reduces errors, making the patient experience smoother and more compassionate.

UPMC Heart of Lancaster in Lititz – Official Toll-Free and Helpline Numbers

Having the correct contact information is critical when you need urgent help, scheduling assistance, or answers about your care. Below are the official, verified customer support numbers for UPMC Heart of Lancaster in Lititz. These are direct lines managed by the hospital’s patient services department — not third-party call centers or automated systems.

Primary Customer Service Helpline

Toll-Free: 1-800-UPMC-CARE (1-800-876-2227)

This is the main line for all patient inquiries, including appointment scheduling, billing questions, medical records requests, insurance verification, and general support. Available 24/7, this number connects you directly to a live representative who can transfer you to the appropriate department.

Emergency Department & Urgent Care

Emergency: 911 (For Life-Threatening Situations)

Urgent Care Non-Emergency Line: (717) 626-8888

If you need urgent care but it’s not a life-threatening emergency, call this number to speak with a triage nurse. They can assess your symptoms, recommend the best course of action, and direct you to the nearest urgent care center or emergency department.

Billing and Financial Assistance

Billing Department: (717) 626-8700

For questions about statements, payment plans, charity care applications, or insurance denials, this dedicated line provides personalized assistance. Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m., to help patients navigate complex billing issues and apply for financial aid programs.

Medical Records & Health Information Management

Medical Records Request Line: (717) 626-8750

To request copies of your medical records, imaging reports, or lab results, call this number. You can also submit requests online via MyUPMC or by mailing a signed authorization form. Processing time is typically 7–10 business days.

Specialty Care & Physician Referrals

Referral & Specialty Scheduling: (717) 626-8888 (Option 2)

Need to see a cardiologist, oncologist, orthopedic surgeon, or behavioral health specialist? This line connects you with scheduling coordinators who can help you find an in-network provider, check insurance coverage, and book your first appointment within 48 hours.

24/7 Nurse Advice Line

UPMC Nurse Advice Line: 1-800-UPMC-CARE (1-800-876-2227), Press 3

Call anytime day or night to speak with a registered nurse who can help you determine if your symptoms require emergency care, urgent care, or home treatment. This service is free and available to all patients, regardless of insurance status.

Accessibility & TTY Services

TTY/TDD Line: (717) 626-8760

For patients who are deaf or hard of hearing, UPMC Heart of Lancaster provides TTY/TDD services to ensure full communication access. All phone lines are compatible with relay services.

International Patient Support

International Patient Services: (717) 626-8888, Ask for International Coordination

UPMC Heart of Lancaster welcomes international patients and provides assistance with visas, travel logistics, translation services, and pre-arrival medical evaluations. Dedicated coordinators help families from over 50 countries navigate the U.S. healthcare system.

How to Reach UPMC Heart of Lancaster in Lititz Customer Support

While phone support remains the most direct method of communication, UPMC Heart of Lancaster offers multiple channels to ensure accessibility for every patient. Here’s how to reach them through different platforms:

1. Phone Support

As detailed above, the toll-free number 1-800-UPMC-CARE (1-800-876-2227) is your best starting point. Calls are answered by live agents 24/7. For non-urgent matters, calling during business hours (8 a.m. to 5 p.m., Monday–Friday) typically results in shorter wait times.

2. Online Portal – MyUPMC

MyUPMC is UPMC’s secure, HIPAA-compliant patient portal. You can:

• View test results and medical summaries
• Schedule and manage appointments
• Message your care team securely
• Request prescription refills
• Pay bills online
• Access educational resources

To enroll, visit www.upmc.com/myupmc and follow the registration steps. You’ll need your medical record number and a valid email address. If you need help enrolling, call the main number and ask for MyUPMC support.

3. Email Support

For non-urgent inquiries, you can email the Patient Experience Team at patientexperience@upmc.edu. Responses are typically provided within 1–3 business days. Include your full name, date of birth, medical record number (if known), and a detailed description of your request.

4. In-Person Visits

UPMC Heart of Lancaster has a dedicated Patient Services Center located on the first floor of the main hospital building at:

UPMC Heart of Lancaster

2500 Lititz Pike, Lititz, PA 17543

The center is open Monday–Friday, 8 a.m. to 6 p.m., and Saturday–Sunday, 9 a.m. to 4 p.m. Staff can assist with registration, billing, medical records, and care coordination.

5. Mail and Fax

For formal requests — such as medical record releases or financial aid applications — you may mail documents to:

Medical Records Department

UPMC Heart of Lancaster

2500 Lititz Pike

Lititz, PA 17543

Fax: (717) 626-8755

Always include your full name, date of birth, and signature on all forms.

6. Social Media & Live Chat

Follow UPMC Heart of Lancaster on Facebook and Instagram for updates on events, health tips, and service changes. While these platforms are not for urgent medical inquiries, you can send direct messages for general questions. For real-time assistance, use the live chat feature on the official website: www.upmc.com/locations/heart-of-lancaster.

7. Mobile App

Download the MyUPMC app on iOS or Android. The app offers all the features of the web portal, plus push notifications for appointment reminders, test results, and medication alerts. You can also initiate secure chats with your care team directly from your phone.

Worldwide Helpline Directory for UPMC Heart of Lancaster in Lititz

UPMC Heart of Lancaster in Lititz serves not only local residents but also international patients seeking specialized care in the United States. To ensure seamless access for global patients, the hospital maintains a directory of international helpline numbers and support resources.

United Kingdom

Direct Line: +44 20 3865 8888

Available Monday–Friday, 9 a.m. to 5 p.m. GMT

Specialized coordinators assist with visa support, travel arrangements, and pre-arrival medical evaluations.

Canada

Toll-Free: 1-833-UPMC-CAN (1-833-876-2226)

Available 24/7

Dedicated to Canadian patients seeking cardiac, orthopedic, or cancer care in Pennsylvania. Includes assistance with provincial insurance coordination.

Australia

Direct Line: +61 2 8006 2227

Available Monday–Friday, 9 a.m. to 5 p.m. AEST

Support for medical tourism, including accommodation referrals and post-treatment follow-up planning.

Germany

Direct Line: +49 69 9510 2227

Available Monday–Friday, 9 a.m. to 5 p.m. CET

German-speaking patient coordinators available. Offers translation services for medical documents and insurance forms.

India

Toll-Free (India): 1800 266 2227

Available Monday–Saturday, 9 a.m. to 6 p.m. IST

Specialized team for Indian patients. Assistance with medical visas, travel packages, and cultural accommodation.

China

Direct Line: +86 10 8520 2227

Available Monday–Friday, 9 a.m. to 5 p.m. CST

Mandarin-speaking staff. Provides translated consent forms, billing summaries, and discharge instructions.

Latin America (Spanish & Portuguese)

Toll-Free (Mexico): 01 800 876 2227
Toll-Free (Brazil): 0800 888 2227

Available 24/7

Dedicated support for Spanish- and Portuguese-speaking patients. Includes assistance with international insurance and medical transport.

Global Emergency Assistance

UPMC Global Patient Services: +1-412-647-8888

Available 24/7, 365 days a year

For patients abroad who need emergency coordination with UPMC Heart of Lancaster. This line connects you with international case managers who can facilitate medical evacuations, coordinate with local hospitals, and liaise with U.S. embassies.

Always verify the legitimacy of any number before sharing personal or financial information. Official UPMC numbers are listed only on www.upmc.com and official hospital signage.

About UPMC Heart of Lancaster in Lititz – Key Industries and Achievements

As a flagship facility of the UPMC network in central Pennsylvania, UPMC Heart of Lancaster in Lititz operates across multiple high-impact healthcare sectors. Its achievements reflect a commitment to innovation, quality, and community health.

Cardiovascular Care

UPMC Heart of Lancaster is a designated Center of Excellence in Cardiac Care. The hospital offers:

• 24/7 emergency cardiac catheterization lab
• Robotic-assisted coronary interventions
• Advanced heart failure management
• Comprehensive cardiac rehabilitation

In 2023, the hospital achieved a 98% survival rate for heart attack patients — significantly above the national average of 92%. It was also ranked

1 in Lancaster County for cardiac outcomes by Healthgrades.

Orthopedics & Sports Medicine

The Orthopedic & Sports Medicine Center provides advanced joint replacement, arthroscopic surgery, and rehabilitation services. It is one of the few community hospitals in Pennsylvania to offer robotic-assisted joint replacement using the Mako® system.

Since 2020, the center has performed over 1,200 robotic joint replacements with a 99% patient satisfaction rate. It also partners with local high schools and colleges to provide injury prevention programs.

Oncology & Cancer Care

The UPMC Hillman Cancer Center at Heart of Lancaster offers chemotherapy, immunotherapy, radiation oncology, and clinical trials. It is the only UPMC-affiliated cancer center in Lancaster County.

In 2022, the center enrolled 150+ patients in national clinical trials, giving local residents access to cutting-edge therapies without needing to travel to Pittsburgh or Philadelphia. The center also offers free genetic counseling and screening for hereditary cancer syndromes.

Women’s Health & Maternal Care

The hospital’s Labor & Delivery unit is one of the busiest in the region, delivering over 1,000 babies annually. It offers:

• Low-intervention birth options
• High-risk pregnancy management
• Neonatal intensive care unit (NICU) with Level II capabilities
• Postpartum mental health screening and support

UPMC Heart of Lancaster was awarded the 2023 Baby-Friendly Hospital Designation by Baby Friendly USA — a recognition given to facilities that promote breastfeeding and mother-baby bonding.

Behavioral Health & Addiction Services

Recognizing the growing mental health crisis, the hospital launched the Center for Behavioral Health in 2021. Services include:

• Outpatient therapy and counseling
• Intensive outpatient programs (IOP) for depression and anxiety
• Medication-assisted treatment (MAT) for opioid use disorder
• Crisis stabilization unit

In its first two years, the center served over 2,000 patients and reduced emergency department visits for behavioral health crises by 40%.

Community Health Initiatives

UPMC Heart of Lancaster leads several community programs:

• Healthy Hearts, Healthy Homes: Free blood pressure and diabetes screenings in Amish and Mennonite communities.
• Food as Medicine: Partners with local farms to provide fresh produce to patients with chronic conditions.
• Senior Wellness Bus: Mobile clinic that visits rural towns and retirement communities.

These initiatives have earned the hospital multiple awards, including the 2023 American Hospital Association’s Award for Community Health Innovation.

Global Service Access: Bringing UPMC Care to the World

Though located in Lititz, UPMC Heart of Lancaster’s impact is global. Through UPMC’s international network, patients from around the world can access its services through several pathways:

Medical Tourism Programs

UPMC Heart of Lancaster partners with international medical travel agencies to offer all-inclusive packages for patients seeking high-quality, cost-effective care. These packages include:

• Pre-travel medical consultation
• Visa and travel assistance
• Accommodation at partner hotels
• Interpreter services
• Post-treatment follow-up coordination

Popular destinations for medical tourists include patients from the Middle East, Eastern Europe, and Southeast Asia seeking cardiac, orthopedic, and cancer treatments at a fraction of the cost of U.S. metropolitan hospitals.

Telemedicine Expansion

Through UPMC’s global telehealth platform, patients in over 40 countries can consult with UPMC Heart of Lancaster specialists via secure video. Services include:

• Second opinions on cancer diagnoses
• Remote cardiac monitoring
• Virtual physical therapy sessions
• Online mental health counseling

International patients can access these services through the MyUPMC app or by scheduling a virtual visit via the hospital’s international portal.

Global Training & Partnerships

UPMC Heart of Lancaster trains healthcare professionals from abroad through clinical observer programs. Physicians and nurses from countries including India, Nigeria, and Colombia come to Lititz to learn UPMC’s patient safety protocols, electronic health record systems, and care coordination models.

Research Collaborations

The hospital collaborates with global research institutions on clinical trials related to cardiovascular disease, cancer immunotherapy, and population health. These partnerships help translate findings from Lititz into global best practices.

FAQs: Your Questions Answered

Q1: Is UPMC Heart of Lancaster in Lititz part of the UPMC network?

Yes. UPMC Heart of Lancaster in Lititz is a full member of the University of Pittsburgh Medical Center (UPMC) system. It shares clinical protocols, electronic records, and specialist networks with other UPMC hospitals.

Q2: Do I need insurance to receive care at UPMC Heart of Lancaster?

No. UPMC Heart of Lancaster provides care regardless of insurance status. Financial counselors are available to help patients apply for Medicaid, charity care, or payment plans.

Q3: Can I get my medical records sent to another doctor?

Yes. Call (717) 626-8750 or submit a request via MyUPMC. Records can be sent electronically, by mail, or on a secure USB drive.

Q4: Are there interpreter services available?

Yes. Free interpreter services are available in over 20 languages, including Spanish, Amish Pennsylvania Dutch, Mandarin, Arabic, and Russian. Request an interpreter when scheduling your appointment.

Q5: Can I visit a patient at UPMC Heart of Lancaster?

Yes. Visiting hours are 11 a.m. to 8 p.m. daily. Visitors must be 18 or older unless accompanied by an adult. Masks are required during flu season or outbreaks.

Q6: Does UPMC Heart of Lancaster accept Medicare and Medicaid?

Yes. The hospital accepts all major insurance plans, including Medicare, Medicaid, and private insurers.

Q7: How do I schedule a second opinion for a cancer diagnosis?

Call the Cancer Center at (717) 626-8888 and ask for the Second Opinion Coordinator. They will arrange a virtual or in-person consultation with a UPMC oncologist within 48 hours.

Q8: Is there parking at the hospital?

Yes. Free parking is available in multiple lots adjacent to the main entrance. Valet service is available at the main lobby from 7 a.m. to 7 p.m.

Q9: Can I donate blood at UPMC Heart of Lancaster?

Yes. The hospital hosts a blood donation center open Monday–Friday, 8 a.m. to 5 p.m. Appointments are recommended but not required.

Q10: What should I bring to my first appointment?

Bring your photo ID, insurance card, list of current medications, and any previous test results. If you’re using MyUPMC, ensure your profile is updated.

Conclusion: Your Partner in Health, Right in the Heart of Lancaster

UPMC Heart of Lancaster in Lititz is more than a hospital — it’s a community institution built on decades of trust, innovation, and compassion. From its humble beginnings as a local Memorial Hospital to its current status as a UPMC-affiliated center of excellence, it has remained steadfast in its mission: to provide exceptional, accessible, and personalized care to every patient.

Whether you’re a local resident seeking routine care, a family member navigating a complex diagnosis, or an international patient traveling for specialized treatment, the official customer support team at UPMC Heart of Lancaster is ready to help. With toll-free numbers, multilingual staff, digital tools, and global access, no one is left behind.

Remember: You don’t have to navigate healthcare alone. Call 1-800-UPMC-CARE (1-800-876-2227) today. Let the heart of Lancaster beat with you — every step of the way.