Bucks County Medical Center in Quakertown: St. Luke’s – Official Customer Support Customer Care Number | Toll Free Number

When it comes to accessing quality healthcare in Bucks County, Pennsylvania, few names carry the weight and trust of St. Luke’s University Health Network. The St. Luke’s Quakertown Campus — often referred to locally as the Bucks County Medical Center — serves as a vital hub for residents across Bucks, Northampton, and surrounding counties. Whether you’re seeking emergency care, specialist consultations, preventive screenings, or administrative assistance, knowing how to reach the official customer support team is essential. This comprehensive guide provides everything you need to know about the official customer support channels for St. Luke’s Quakertown Campus, including toll-free numbers, service access, operational history, and frequently asked questions — all designed to help you navigate the system with confidence and ease.

Introduction: St. Luke’s Quakertown Campus — A Pillar of Community Healthcare

St. Luke’s University Health Network is not just a healthcare provider — it’s a community institution with deep roots in eastern Pennsylvania. Founded in 1872 in Bethlehem, Pennsylvania, St. Luke’s has grown from a single hospital into a 14-hospital, multi-specialty health system serving over 800,000 patients annually. The Quakertown campus, located at 1400 East Butler Avenue, opened its doors in 2013 as a state-of-the-art outpatient and urgent care center, designed to meet the growing medical needs of Bucks County’s rapidly expanding population.

Though not a full-service inpatient hospital like St. Luke’s Bethlehem or Fountain Hill, the Quakertown facility is a critical component of the network’s decentralized care model. It offers emergency services, imaging, laboratory testing, primary care, specialty clinics (including cardiology, orthopedics, and behavioral health), and outpatient surgery — all under one roof. With over 150 providers and more than 1,200 staff members, the campus functions as a medical hub for over 300,000 residents in the region.

As part of the St. Luke’s network, the Quakertown campus is accredited by The Joint Commission and recognized for excellence in patient safety, care coordination, and community outreach. It is also a designated Stroke Center and a Primary Care Medical Home, reflecting its commitment to evidence-based, patient-centered care. Beyond clinical services, St. Luke’s Quakertown actively partners with local schools, senior centers, and nonprofit organizations to promote health education and preventive care.

The official customer support team for the Quakertown campus operates under the broader umbrella of St. Luke’s University Health Network’s centralized patient services division. This team handles everything from appointment scheduling and billing inquiries to insurance verification, provider referrals, and technical support for the MyStLuke’s patient portal. Understanding how to connect with this team efficiently can save you time, reduce stress, and ensure you receive the care you need without unnecessary delays.

Why St. Luke’s Quakertown Customer Support Is Unique

What sets St. Luke’s Quakertown customer support apart from other healthcare providers in the region is its integration into a larger, highly coordinated health system — one that prioritizes seamless communication, technology-driven service, and compassionate care. Unlike standalone clinics or smaller medical centers that may outsource their customer service, St. Luke’s maintains an in-house, trained, and certified support team that understands the full scope of services offered across its network.

First, the support team has direct access to patient records, provider schedules, and billing systems — meaning they can resolve most issues without transferring calls or requiring patients to repeat information. Whether you’re trying to schedule a follow-up with a specialist at the Quakertown campus or need clarification on a bill from a procedure performed at St. Luke’s Bethlehem, the same support representative can assist you — no matter where the care was delivered.

Second, St. Luke’s customer support is uniquely trained in healthcare navigation. Many patients, especially seniors or those with complex insurance plans, struggle to understand deductibles, prior authorizations, or referral requirements. St. Luke’s representatives are equipped to explain these processes in plain language, helping patients avoid claim denials and unexpected out-of-pocket costs.

Third, the support system is integrated with digital tools. Patients can access MyStLuke’s, a secure online portal, to view test results, request prescription refills, message providers, and pay bills. The customer support team is trained to guide patients through these platforms — offering step-by-step instructions, troubleshooting login issues, and even scheduling virtual demos for those unfamiliar with technology.

Fourth, St. Luke’s Quakertown customer support operates with a community-first mindset. Representatives are often local residents themselves, familiar with the neighborhoods, schools, and cultural needs of the area. They understand the unique challenges faced by rural and suburban populations — including transportation barriers, language differences, and access to mental health services — and tailor their support accordingly.

Finally, the team is held to rigorous quality standards. Every call is monitored, and patient satisfaction scores are tracked in real time. St. Luke’s invests heavily in ongoing training, including cultural competency, de-escalation techniques, and HIPAA compliance — ensuring that every interaction is not only efficient but also respectful and secure.

Bucks County Medical Center in Quakertown: St. Luke’s – Official Customer Support Toll-Free and Helpline Numbers

For residents of Bucks County and beyond, having immediate access to the right phone number can make all the difference — especially during emergencies, billing disputes, or when scheduling urgent appointments. Below are the official, verified customer support contact numbers for St. Luke’s Quakertown Campus and the broader St. Luke’s University Health Network.

Primary Toll-Free Patient Services Line

1-800-437-5847

This is the main toll-free number for all patient-related inquiries across the St. Luke’s network, including Quakertown. It connects callers to a centralized patient services center that can assist with:

• Appointment scheduling and rescheduling
• Provider referrals and specialist recommendations
• Insurance and billing questions
• MyStLuke’s portal assistance
• Prescription refill requests
• Transportation and interpreter services

Hours: Monday – Friday, 8:00 AM – 8:00 PM | Saturday – Sunday, 9:00 AM – 5:00 PM

Quakertown Campus Direct Line

215-536-1100

For inquiries specific to the Quakertown location — such as clinic hours, parking, or location-based services — this direct line connects you to the front desk staff at the 1400 East Butler Avenue facility. Ideal for questions about:

• Urgent care wait times
• Imaging and lab hours
• Physical therapy and rehabilitation schedules
• On-site pharmacy services
• Community health events

Hours: Monday – Friday, 7:00 AM – 7:00 PM | Saturday – Sunday, 8:00 AM – 4:00 PM

24/7 Nurse Advice Line

1-800-437-5847 (Press 1)

For non-emergency medical questions after hours — such as whether to visit the ER, how to manage symptoms at home, or interpreting test results — call this option to speak with a registered nurse. Available 24 hours a day, 7 days a week, including holidays.

Billing and Insurance Support

1-800-847-7766

A dedicated line for billing inquiries, payment plans, insurance claims, and financial assistance applications. This line is staffed by certified billing specialists who can help you understand charges, apply for charity care, or set up monthly payment arrangements.

Hours: Monday – Friday, 8:30 AM – 5:00 PM

MyStLuke’s Technical Support

1-800-437-5847 (Press 5) or email: mystlukesupport@sluhn.org

Need help logging in, resetting your password, or linking your account to a family member? This line offers live technical support for the patient portal. You can also submit a support ticket via email for non-urgent issues.

Hours: Monday – Friday, 8:00 AM – 8:00 PM

Emergency Contact

911 or proceed to the nearest ER

If you are experiencing a life-threatening emergency — chest pain, difficulty breathing, severe trauma, stroke symptoms — do not call customer support. Go directly to the St. Luke’s Quakertown Emergency Department or call 911. The emergency department is open 24/7 and accepts all patients regardless of insurance status.

Important Note: Always verify the number you are calling by visiting the official website at www.sluhn.org. Scammers often create fake helpline numbers — never provide personal or financial information unless you are certain you are speaking with an official St. Luke’s representative.

How to Reach Bucks County Medical Center in Quakertown: St. Luke’s – Official Customer Support

While phone support remains the most common method of reaching St. Luke’s customer service, there are multiple channels available to ensure every patient can connect in the way that works best for them. Below is a detailed breakdown of all official support access methods.

1. Phone Support

As outlined above, calling the toll-free number or direct campus line is the fastest way to speak with a live representative. For best results:

• Have your patient ID, insurance card, and date of birth ready.
• Call during off-peak hours (early morning or mid-afternoon) to reduce wait times.
• Use the automated menu options to route your call directly to the correct department.

2. Online Patient Portal — MyStLuke’s

The MyStLuke’s portal is the most efficient tool for non-urgent requests. You can:

• Request appointments with any St. Luke’s provider
• View lab and imaging results as soon as they’re released
• Message your care team securely (response within 1–2 business days)
• Pay bills online with credit card or bank transfer
• Download and print visit summaries

To enroll, visit www.mystlukes.org and follow the registration steps. You’ll need your date of birth and a code from a recent billing statement or welcome letter.

3. Email Support

For non-time-sensitive inquiries — such as feedback, general questions about services, or requests for brochures — email is a reliable option:

• General Inquiries: patientexperience@sluhn.org
• Billing: billing@sluhn.org
• MyStLuke’s: mystlukesupport@sluhn.org
• Community Health: communityhealth@sluhn.org

Response time: 1–3 business days. For urgent matters, always call instead of emailing.

4. In-Person Visits

The Quakertown campus has a dedicated Patient Services Desk on the first floor, open during regular clinic hours. Staff there can assist with:

• Registering for new patient accounts
• Updating insurance information
• Requesting medical records
• Applying for financial assistance

Address: 1400 East Butler Avenue, Quakertown, PA 18951

5. Social Media and Live Chat

St. Luke’s maintains active, monitored profiles on Facebook and Twitter (@StLukeHealth). While these channels are not for urgent medical issues, you can message them for general questions, event updates, or to report website issues. A live chat feature is also available on the St. Luke’s website during business hours — look for the blue chat icon in the bottom right corner of any page.

6. Mail and Fax

For formal requests — such as medical record releases or financial aid applications — you may mail or fax documents:

• Mail: St. Luke’s University Health Network, Patient Services, 801 Ostrum Street, Bethlehem, PA 18015
• Fax: 610-402-6666 (for medical records) | 610-402-6677 (for billing)

Always include your full name, date of birth, and patient ID number. Allow 7–10 business days for processing.

Worldwide Helpline Directory

While St. Luke’s Quakertown primarily serves patients in Pennsylvania, its services extend to international patients and those relocating from abroad. For global patients seeking care or information, St. Luke’s offers a dedicated International Patient Services program. Below is a directory of international support contacts.

International Patient Services (Global Access)

Phone (U.S. Toll-Free): 1-800-437-5847 (ask for International Patient Services)

Direct International Line: +1-610-284-3300

Email: international@sluhn.org

Services include:

• Pre-arrival coordination (visas, travel, lodging)
• Language interpretation (over 50 languages, including Spanish, Mandarin, Arabic, Russian, and French)
• Medical record translation
• Financial counseling for international insurance
• Post-treatment follow-up coordination

St. Luke’s has partnered with global medical travel agencies and is recognized by the Joint Commission International (JCI) for meeting global standards of care. Patients from Canada, the UK, Germany, India, and the Middle East regularly choose St. Luke’s for high-quality, cost-effective care.

Non-U.S. Emergency Hotlines

If you are outside the U.S. and need urgent medical assistance related to care received at St. Luke’s Quakertown:

• Canada: Call 1-800-437-5847 (free from Canadian landlines)
• UK: Call +1-610-284-3300 (international rates apply)
• Australia: Call +1-610-284-3300
• EU Countries: Use Skype or WhatsApp to call +1-610-284-3300

St. Luke’s also offers a 24/7 multilingual telehealth line for international patients: +1-610-284-3333 — available for medical advice and prescription coordination.

About St. Luke’s Quakertown – Key Industries and Achievements

St. Luke’s Quakertown Campus is more than a medical facility — it’s a leader in community health innovation, recognized for excellence across multiple healthcare sectors. Below are the key industries it serves and notable achievements that distinguish it from other regional providers.

1. Emergency and Urgent Care

The Quakertown Emergency Department sees over 45,000 visits annually, making it one of the busiest in Bucks County. It is fully equipped with advanced imaging, trauma stabilization units, and a dedicated pediatric emergency zone. In 2023, it received the “Top 10% in Patient Satisfaction” award from Press Ganey for emergency care.

2. Primary and Preventive Care

With over 30 primary care physicians and nurse practitioners, the campus serves as the medical home for thousands of families. St. Luke’s Quakertown was named a “Patient-Centered Medical Home” by the National Committee for Quality Assurance (NCQA) in 2022 — a distinction held by fewer than 15% of U.S. clinics.

3. Behavioral Health and Addiction Services

The campus houses a comprehensive Behavioral Health Center offering outpatient therapy, psychiatric evaluations, and substance use disorder programs. In 2023, it launched a first-of-its-kind “Bridge Program” that connects patients from the ER to long-term counseling within 24 hours — reducing repeat ER visits by 38%.

4. Imaging and Diagnostic Services

St. Luke’s Quakertown features a full-service imaging center with MRI, CT, ultrasound, digital X-ray, and bone density scanning. The facility is accredited by the American College of Radiology (ACR) and uses AI-assisted diagnostics to improve accuracy and speed.

5. Women’s Health and Pediatrics

Specialized clinics for OB/GYN, prenatal care, and pediatric services are offered weekly. The campus partners with the Children’s Hospital of Philadelphia (CHOP) to provide pediatric specialty consultations on-site — eliminating the need for families to travel to Philadelphia.

6. Orthopedics and Sports Medicine

Home to a certified sports medicine team, the campus treats athletes of all ages — from youth soccer players to senior golfers. It offers on-site physical therapy, athletic training, and injury prevention workshops for local schools and community groups.

7. Community Health Initiatives

St. Luke’s Quakertown leads several award-winning public health programs:

• Healthy Bucks: Free diabetes and hypertension screening for uninsured residents.
• Food is Medicine: Partners with local food banks to provide medically tailored meals to patients with chronic conditions.
• Senior Wellness Days: Monthly health fairs for seniors featuring free flu shots, balance tests, and medication reviews.

In 2023, the campus was awarded the Pennsylvania Health Care Quality Alliance “Community Impact Award” for its holistic approach to population health.

Global Service Access

St. Luke’s University Health Network has expanded its reach beyond Pennsylvania through telehealth, international patient programs, and digital health partnerships. The Quakertown campus is fully integrated into this global network, ensuring that patients — no matter where they are — can access its services.

Telehealth Services

All providers at Quakertown offer secure video visits through MyStLuke’s. Whether you’re recovering at home, traveling, or living in a rural area without easy transportation, you can consult with your doctor remotely. Telehealth visits are covered by most insurance plans and are ideal for follow-ups, mental health counseling, and chronic disease management.

Remote Monitoring Programs

Patients with heart failure, COPD, or diabetes can enroll in St. Luke’s Remote Patient Monitoring Program. You’ll receive a device to track vital signs at home, with data automatically sent to your care team. If abnormalities are detected, a nurse will call you immediately — reducing hospitalizations by up to 50%.

International Medical Records Transfer

St. Luke’s has partnered with global health networks to securely transfer medical records to and from hospitals in Europe, Asia, and Latin America. If you’ve received care abroad and are now in Pennsylvania, or vice versa, the patient services team can coordinate record sharing under HIPAA and GDPR compliance.

Mobile Health Units

St. Luke’s operates mobile clinics that visit underserved areas in Bucks County — including mobile screening units for cancer, diabetes, and mental health. These units are equipped with the same technology as the Quakertown campus and offer services on-site at community centers, churches, and schools.

Partnerships with Global Health Organizations

St. Luke’s collaborates with the World Health Organization (WHO), Partners In Health, and the American Medical Association on global health initiatives. While Quakertown is a U.S.-based facility, its protocols, training materials, and quality benchmarks are shared internationally to improve care standards worldwide.

FAQs

Q1: Is the St. Luke’s Quakertown campus a full-service hospital?

A: No. The Quakertown campus is an outpatient and urgent care center with an emergency department. It does not have inpatient beds. For hospitalization, patients are transferred to St. Luke’s Bethlehem, Fountain Hill, or other network hospitals.

Q2: Can I walk in without an appointment?

A: Yes — the Urgent Care and Emergency Department accept walk-ins. For primary care and specialty clinics, appointments are strongly recommended to reduce wait times.

Q3: Do you accept Medicare and Medicaid?

A: Yes. St. Luke’s Quakertown accepts all major insurance plans, including Medicare, Medicaid, and CHIP. Financial assistance is available for qualifying low-income patients.

Q4: How do I get a copy of my medical records?

A: Submit a request via MyStLuke’s, email medicalrecords@sluhn.org, or visit the Patient Services Desk. Processing takes 7–10 business days. A small fee may apply for physical copies.

Q5: Is there parking at the Quakertown campus?

A: Yes. Free parking is available in the main lot and garage. Valet service is offered during peak hours (8 AM–12 PM, Monday–Friday).

Q6: Do you offer interpreter services?

A: Absolutely. Free interpretation services are available in over 50 languages, both in-person and via phone/video. Request an interpreter when scheduling your appointment.

Q7: Can I pay my bill online?

A: Yes. Visit www.sluhn.org/pay-your-bill to pay securely using credit card, debit card, or bank transfer.

Q8: What if I have a complaint about my care?

A: Contact the Patient Experience Team at 1-800-437-5847 or email patientexperience@sluhn.org. All complaints are reviewed within 48 hours, and a response is provided within 5 business days.

Q9: Are there any free health screenings available?

A: Yes. St. Luke’s offers monthly free screenings for blood pressure, glucose, cholesterol, and cancer (mammograms and colonoscopies for qualifying individuals). Visit www.sluhn.org/community-health for the calendar.

Q10: How do I become a patient at St. Luke’s Quakertown?

A: Call 1-800-437-5847 or visit www.sluhn.org/find-a-provider to choose a provider. New patients must complete registration forms, which can be done online or in person.

Conclusion

St. Luke’s Quakertown Campus — often called the Bucks County Medical Center — is more than a healthcare facility; it is a cornerstone of community well-being in eastern Pennsylvania. With its comprehensive services, cutting-edge technology, and unwavering commitment to patient-centered care, it stands as a model for modern, accessible healthcare. Knowing how to reach the official customer support team — whether by phone, portal, email, or in person — empowers you to navigate the system confidently and efficiently.

The toll-free number, 1-800-437-5847, is your key to unlocking the full range of services available across the St. Luke’s network. From scheduling an appointment to resolving a billing issue or accessing international support, this number connects you to trained professionals who are ready to help. Remember: you are not alone in navigating the healthcare system. St. Luke’s is here — not just to treat illness, but to support you in every step of your health journey.

Whether you’re a longtime resident of Quakertown, a newcomer to Bucks County, or an international patient seeking quality care, St. Luke’s is committed to making your experience seamless, respectful, and effective. Keep this guide handy. Save the numbers. Use the portal. Ask questions. Your health matters — and so does your access to care.