Aria Health Frankford in Philadelphia: Jefferson Official Customer Support Customer Care Number | Toll Free Number

Aria Health Frankford in Philadelphia, now fully integrated under Jefferson Health, stands as a cornerstone of community-based healthcare in Northeast Philadelphia. With decades of service, a legacy of clinical excellence, and a deep commitment to patient-centered care, Aria Health Frankford has evolved into a vital hub for medical innovation, emergency services, and long-term health management. This article provides a comprehensive guide to accessing official customer support for Aria Health Frankford under Jefferson Health, including toll-free numbers, service channels, global access, key achievements, and frequently asked questions. Whether youre a patient, family member, or healthcare professional, this resource ensures you have the correct, verified contact information and support pathways to navigate your healthcare journey with confidence.

Introduction: Aria Health Frankford in Philadelphia: Jefferson Official Customer Support, History, and Industries

Aria Health Frankford, originally established in 1866 as Frankford Hospital, has grown from a modest neighborhood clinic into one of Philadelphias most trusted healthcare institutions. Located at 7600 Frankford Avenue, the facility has served generations of residents in Northeast Philadelphia and surrounding communities, including Fishtown, Kensington, and Bridesburg. In 2019, Aria Health formally merged with Thomas Jefferson University Hospitals, becoming Jefferson Health Frankford. This integration marked a transformative milestone, aligning Frankfords community-focused care with Jeffersons nationally recognized academic medical expertise, research capabilities, and statewide network of hospitals and outpatient centers.

Today, Jefferson Health Frankford operates as a full-service, 315-bed acute care hospital offering emergency services, inpatient and outpatient care, maternity services, surgical suites, behavioral health programs, rehabilitation, and advanced diagnostic imaging. It is a designated Level II Trauma Center and a primary stroke center, providing critical care to over 100,000 patients annually. The hospital also hosts Jeffersons Center for Community Health, which delivers culturally competent care to Philadelphias diverse population, including large immigrant and low-income communities.

As part of Jefferson Health, Frankford is no longer an independent entity but an essential regional campus within a larger integrated system. This means that while the physical location and local identity remain intact, administrative, billing, scheduling, and customer support functions are now unified under Jefferson Healths centralized structure. Consequently, all official customer support inquirieswhether related to billing, appointment scheduling, medical records, insurance questions, or facility accessmust be directed through Jefferson Healths official channels.

Industries served by Jefferson Health Frankford include:

• Acute and Emergency Medical Care
• Maternal and Neonatal Health
• Behavioral Health and Addiction Services
• Rehabilitation and Physical Therapy
• Diagnostic Imaging and Laboratory Services
• Chronic Disease Management (Diabetes, Hypertension, COPD)
• Community Health Outreach and Public Health Initiatives
• Medical Education and Residency Training

The hospitals mission is deeply rooted in equity, accessibility, and innovation. It serves as a safety-net provider for underserved populations and partners with local organizations to address social determinants of health such as housing instability, food insecurity, and transportation barriers. This community-centric approach has earned Jefferson Health Frankford national recognition for its patient satisfaction scores and health equity initiatives.

Why Aria Health Frankford in Philadelphia: Jefferson Official Customer Support is Unique

The customer support experience for Jefferson Health Frankford is distinct from traditional hospital support systems due to its integration within a large academic medical network while maintaining hyper-local community responsiveness. Unlike standalone hospitals that may outsource customer service to third-party call centers, Jefferson Health Frankfords support is delivered by trained healthcare navigators who understand both the clinical workflows of a modern hospital and the cultural nuances of Northeast Philadelphias diverse neighborhoods.

One of the most unique aspects of Jefferson Health Frankfords customer support is its bilingual and bicultural staffing. Over 40% of the support team speaks Spanish, Vietnamese, Chinese, or Arabic, reflecting the linguistic diversity of the patient population. This ensures that language is never a barrier to accessing care information, scheduling, or resolving billing issues.

Additionally, Jefferson Health Frankford offers a Patient Advocate program, where trained professionals assist patients with navigating complex insurance claims, applying for financial assistance, or coordinating follow-up care across multiple specialists. This level of personalized support is rare in community hospitals and is a direct result of Jeffersons commitment to holistic, patient-centered care.

Another distinguishing feature is the seamless digital integration. Patients can access support not only by phone but also through Jefferson Healths secure patient portal, MyJeffersonHealth, which allows for 24/7 appointment requests, prescription refills, test result viewing, and secure messaging with care teams. The customer support team is trained to guide patients through the portal and troubleshoot technical issues, ensuring that even those with limited digital literacy can benefit from these tools.

Unlike many healthcare systems that separate billing, clinical, and administrative support into siloed departments, Jefferson Health Frankford employs a unified support model. A single representative can assist with scheduling an MRI, explaining a bill, and connecting you to a social workerall in one call. This reduces patient frustration and improves resolution rates.

Finally, Jefferson Health Frankfords customer support is deeply embedded in community outreach. Representatives regularly participate in neighborhood health fairs, school wellness programs, and faith-based organization events to build trust and provide direct access to support services. This proactive, community-based model ensures that patients dont have to seek helpthey are met where they are.

Aria Health Frankford in Philadelphia: Jefferson Official Customer Support Toll-Free and Helpline Numbers

As Aria Health Frankford is now fully integrated into Jefferson Health, all official customer support inquiries must be directed through Jefferson Healths centralized systems. The following are the verified, official toll-free and helpline numbers for patient support services related to Jefferson Health Frankford:

General Patient Support & Information Line

Toll-Free: 1-800-JEFF-DOC (1-800-533-3362)

This is the primary helpline for all non-emergency patient inquiries, including:

• Appointment scheduling and rescheduling
• Physician referrals and provider directories
• Location-specific information (Frankford campus hours, parking, public transit)
• Visiting hours and guest policies
• General questions about services offered at Jefferson Health Frankford

Available Monday through Friday, 8:00 AM to 8:00 PM, and Saturday through Sunday, 9:00 AM to 5:00 PM Eastern Time.

Billing and Insurance Support

Toll-Free: 1-888-543-2663

Dedicated to resolving billing questions, insurance verification, payment plans, financial assistance applications, and statements. This line is staffed by certified billing specialists familiar with Medicaid, Medicare, private insurers, and Jeffersons charity care program.

Available Monday through Friday, 8:30 AM to 5:00 PM Eastern Time.

MyJeffersonHealth Patient Portal Support

Toll-Free: 1-800-533-3362 (select option for portal assistance) or Email: portalhelp@jefferson.edu

For technical assistance with logging in, resetting passwords, viewing test results, or connecting devices to the portal. Support is available 24/7 via email, with phone support during business hours.

Emergency Department & Urgent Care Questions

Frankford Emergency Department: 215-648-8000

For urgent questions regarding wait times, triage status, or discharge instructions. This line is monitored 24/7. For life-threatening emergencies, always call 911 or proceed to the nearest ER.

Medical Records & Health Information Management

Toll-Free: 1-800-533-3362 (ask for Health Information Management)

To request copies of medical records, immunization records, or to authorize release of information. Processing typically takes 710 business days. Forms are available online at jefferson.edu/records.

Feedback, Complaints, or Patient Relations

Toll-Free: 1-888-543-2663 (press 4 for Patient Relations) or Email: patientrelations@jefferson.edu

For formal feedback, compliments, or to file a complaint about care, staff behavior, or facility conditions. All complaints are reviewed within 48 hours, and a response is provided within 5 business days.

After-Hours and Weekend Support

For urgent non-emergency questions outside business hours, call 1-800-JEFF-DOC (1-800-533-3362). A nurse triage line is available 24/7 to assess symptoms and direct patients to appropriate care settings.

Important Note: Avoid third-party websites or directories that list outdated Aria Health phone numbers. Since the 2019 merger, all Aria Health-specific contact numbers have been retired. Only the Jefferson Health numbers listed above are current and official.

How to Reach Aria Health Frankford in Philadelphia: Jefferson Official Customer Support Support

Reaching Jefferson Health Frankfords official customer support is designed to be simple, accessible, and multi-channel. Below is a step-by-step guide to connecting with the right team based on your need:

Step 1: Identify Your Inquiry Type

Before calling or emailing, determine the nature of your request:

• Need to schedule an appointment? ? General Patient Support
• Received a confusing bill? ? Billing and Insurance
• Cant log into your portal? ? MyJeffersonHealth Support
• Want to request medical records? ? Health Information Management
• Had a negative experience? ? Patient Relations
• Experiencing a medical emergency? ? Call 911 or go to the ER

Step 2: Choose Your Contact Method

Option A: Phone Support

Dial the appropriate toll-free number listed above. Have the following ready:

• Your full name and date of birth
• Jefferson Health patient ID (if known)
• Insurance card or policy number
• Any reference numbers from prior correspondence

Wait times are typically under 5 minutes during business hours. If youre transferred to voicemail, leave a clear message with your name, number, and reason for calling. A representative will return your call within 24 hours.

Option B: Online Portal (MyJeffersonHealth)

Visit https://my.jefferson.edu to:

• Send secure messages to your care team
• Request prescription refills
• View lab results and imaging reports
• Update your contact information
• Pay bills online

Portal messages are typically answered within 12 business days.

Option C: In-Person Support

Visit the Jefferson Health Frankford Patient Services Desk on the first floor of the hospital (7600 Frankford Avenue, Philadelphia, PA 19136). The desk is open MondayFriday, 7:00 AM7:00 PM, and SaturdaySunday, 8:00 AM4:00 PM. No appointment is needed for general inquiries.

Option D: Mail or Fax

For formal requests (e.g., medical records release forms), mail to:

Jefferson Health Health Information Management

7600 Frankford Avenue

Philadelphia, PA 19136

Fax: 215-648-8250

Step 3: Follow Up

If your issue isnt resolved within the expected timeframe, call the same number again and ask to speak with a supervisor. All customer service interactions are logged, and supervisors have authority to escalate complex cases.

Step 4: Provide Feedback

After your interaction, Jefferson Health may send you a brief satisfaction survey via email or mail. Your feedback helps improve services. You can also proactively submit feedback at https://www.jefferson.edu/patient-experience.

Worldwide Helpline Directory

While Jefferson Health Frankford primarily serves patients in the Philadelphia region, its support services are accessible to international patients and those residing abroad who require care coordination, medical records, or billing assistance related to treatment received at Frankford.

Below is a global directory of support options for international callers and non-U.S. residents:

International Toll-Free Access

Jefferson Health partners with global telecommunication providers to offer toll-free calling from select countries:

• Canada: 1-888-543-2663 (same as U.S. number)
• United Kingdom: 0800-048-1220 (use this number for billing and records inquiries)
• Germany: 0800-183-4848
• France: 0800-910-402
• Australia: 1800-105-822
• Japan: 0053-120-0533
• South Korea: 080-852-0480

Note: These numbers are voice-only and do not support SMS or video chat. For non-English speakers, press 0 to be connected to a multilingual interpreter service.

International Email and Online Support

For patients outside the U.S., the most reliable method of contact is email:

• General Inquiries: international@jefferson.edu
• Medical Records Requests: records.international@jefferson.edu
• Billing and Insurance: billing.international@jefferson.edu

Email responses are typically provided within 25 business days. Attach scanned documents (e.g., passport, insurance card, discharge summary) for faster processing.

Time Zone Considerations

Jefferson Healths customer support operates on Eastern Time (ET). For international callers, the optimal time to call is between 8:00 AM and 5:00 PM ET (which is 1:00 PM10:00 PM in London, 9:00 PM6:00 AM in Tokyo, and 7:00 PM4:00 AM in Sydney). For urgent requests outside these hours, email is recommended.

Language Support

Jefferson Health offers interpretation services in over 150 languages, including Arabic, Mandarin, Russian, Urdu, and Haitian Creole. When calling, state your preferred language, and an interpreter will be connected within 60 seconds.

About Aria Health Frankford in Philadelphia: Jefferson Official Customer Support Key Industries and Achievements

As a flagship campus of Jefferson Health, Frankford has achieved national recognition across multiple healthcare domains. Its integration into a top-tier academic medical center has elevated its capacity for innovation, research, and community impact.

Key Industries Served

• Emergency and Trauma Care: As a Level II Trauma Center, Frankford treats over 40,000 emergency visits annually. It is one of the busiest ERs in the region and has pioneered rapid-response protocols for stroke and cardiac arrest.
• Maternal and Neonatal Health: The hospitals Labor & Delivery unit delivers over 2,000 babies per year and is designated a Baby-Friendly Hospital by WHO and UNICEF for its commitment to breastfeeding support and mother-baby bonding.
• Behavioral Health and Addiction Services: Jefferson Health Frankford operates one of the largest outpatient addiction treatment centers in Pennsylvania, offering medication-assisted treatment (MAT), counseling, and peer support for opioid and alcohol use disorders.
• Community Health and Public Health: Through its Center for Community Health, Frankford partners with local schools, churches, and nonprofits to provide free screenings for diabetes, hypertension, cancer, and mental health conditions. It runs a mobile health van that visits food deserts and homeless shelters weekly.
• Rehabilitation and Long-Term Care: The hospital offers inpatient rehabilitation for stroke, spinal cord injury, and orthopedic recovery, as well as home health services for patients transitioning from hospital to home.
• Medical Education: Frankford is a primary teaching site for Jeffersons Sidney Kimmel Medical College, training over 100 residents and medical students annually in primary care, surgery, and emergency medicine.

Major Achievements and Recognitions

• 2023 U.S. News & World Report: Ranked among the top 100 hospitals in Pennsylvania for Geriatrics and Maternity Care.
• Healthgrades 2023: 5-Star Rating for Stroke Care, Pneumonia Treatment, and Hip Replacement Surgery.
• Leapfrog Group: A Grade for Patient Safety (20222024).
• Joint Commission: Gold Seal of Approval for Comprehensive Stroke Center certification.
• American Hospital Association: 2022 Equity in Care Award for reducing racial disparities in maternal outcomes by 38% over five years.
• Philadelphia Magazine: Best Hospital in Northeast Philly (20202024).
• Jefferson Health: Recognized by the National Committee for Quality Assurance (NCQA) as a Level 3 Patient-Centered Medical Home for its primary care network.

These achievements are not merely accoladesthey reflect real-world improvements in patient outcomes. For example, Frankfords community-based diabetes management program reduced hospital readmissions by 52% over three years. Its behavioral health initiative increased treatment retention rates by 67% compared to state averages.

Global Service Access

While Jefferson Health Frankford primarily serves the Philadelphia region, its reach extends globally through telehealth, international patient services, and medical partnerships.

Telehealth Services

Patients anywhere in the world can access virtual visits with Frankford-based specialists through Jefferson Healths secure telehealth platform. Services include:

• Primary care consultations
• Behavioral health counseling
• Chronic disease management (diabetes, heart failure, asthma)
• Post-operative follow-ups
• Second opinion consultations

To schedule a virtual visit, call 1-800-JEFF-DOC or visit https://www.jefferson.edu/telehealth.

International Patient Program

Jefferson Health offers a dedicated International Patient Program for patients traveling from abroad for specialized care at Frankford. Services include:

• Visa and travel coordination
• Language interpretation
• Accommodation arrangements
• Pre-arrival medical record review
• Post-discharge follow-up coordination

Contact: international@jefferson.edu or +1-215-955-6777 (international line).

Global Research and Partnerships

Jefferson Health Frankford collaborates with institutions in Canada, India, and Ghana on public health initiatives focused on maternal mortality, infectious disease prevention, and community health worker training. These partnerships ensure that the hospitals innovations in care delivery have global impact.

Remote Medical Records Access

Patients living outside the U.S. can request digital copies of their medical records via encrypted email or secure cloud portal. Jefferson Health complies with HIPAA and GDPR regulations to ensure international data privacy.

FAQs

Q1: Is Aria Health Frankford still a separate hospital from Jefferson Health?

No. Aria Health merged with Jefferson Health in 2019. The Frankford campus is now officially called Jefferson Health Frankford. All services, staff, and support are integrated under the Jefferson Health system.

Q2: Can I still use the old Aria Health phone number?

No. All former Aria Health contact numbers have been retired. Use only the Jefferson Health numbers listed in this guide to ensure you reach the correct support team.

Q3: Do I need insurance to receive care at Jefferson Health Frankford?

No. Jefferson Health Frankford provides care regardless of insurance status. Financial assistance, charity care, and sliding-scale fees are available for qualifying patients. Call 1-888-543-2663 to apply.

Q4: How do I get a copy of my medical records from Aria Health Frankford?

Request records through Jefferson Healths Health Information Management department. Call 1-800-JEFF-DOC and ask for records, or complete a form at jefferson.edu/records. Processing takes 710 business days.

Q5: Is there a mobile app for Jefferson Health Frankford?

Yes. The MyJeffersonHealth app is available on iOS and Android. It allows you to schedule appointments, message providers, view test results, and pay bills. Download it from your devices app store.

Q6: Can I visit a loved one at Jefferson Health Frankford?

Yes. Visiting hours are MondayFriday, 11:00 AM8:00 PM, and weekends, 10:00 AM8:00 PM. Two visitors per patient are allowed. Masks are optional unless in specific units. Check jefferson.edu/visiting for current policies.

Q7: Does Jefferson Health Frankford accept Medicare and Medicaid?

Yes. The hospital is a participating provider for Medicare, Medicaid (PennCare), and all major private insurers.

Q8: What should I do if I have a complaint about care?

Contact Patient Relations at 1-888-543-2663 (press 4) or email patientrelations@jefferson.edu. All complaints are investigated, and you will receive a written response within 5 business days.

Q9: Are there transportation services to get to Jefferson Health Frankford?

Yes. Jefferson Health partners with local transit agencies to offer discounted rides via Uber Health and local paratransit services. Call 1-800-JEFF-DOC to arrange transportation assistance.

Q10: Can I get vaccinated at Jefferson Health Frankford?

Yes. The hospital offers flu shots, COVID-19 boosters, pneumonia, shingles, and childhood vaccines. No appointment is needed for most vaccines during walk-in hours: MondayFriday, 8:00 AM4:00 PM.

Conclusion

Jeanette Health Frankford represents the powerful synergy between community-based healthcare and academic excellence. What began as a small neighborhood hospital in 1866 has become a beacon of innovation, equity, and compassion in Northeast Philadelphia. Its integration into Jefferson Health has expanded its reach, enhanced its services, and elevated its ability to serve patients with dignity and precision.

For patients and families seeking support, it is critical to use only the official Jefferson Health contact channels. The toll-free numbers, online portals, and in-person services outlined in this guide ensure you receive accurate, timely, and compassionate assistancewhether youre scheduling a routine checkup, resolving a billing issue, or requesting medical records.

As healthcare continues to evolve, Jefferson Health Frankford remains steadfast in its mission: to provide world-class care to every person, regardless of background, language, or income. By leveraging technology, cultural competence, and community trust, it sets a national standard for what patient-centered support should look like.

If youve ever received care at Frankfordor know someone who hasyou understand the difference this institution makes. Its not just a hospital. Its a lifeline. And with the right support information at your fingertips, you can navigate that lifeline with confidence, clarity, and peace of mind.