St. Luke's University Health Network in Bethlehem: Lehigh Valley Care – Official Customer Support Customer Care Number | Toll Free Number

St. Luke’s University Health Network (SLUHN) in Bethlehem, Pennsylvania, stands as one of the most respected and comprehensive healthcare systems in the Lehigh Valley and beyond. As a not-for-profit, academic health network, SLUHN delivers high-quality, patient-centered care across a wide spectrum of medical services—from emergency and trauma care to advanced surgical procedures, behavioral health, and preventive wellness programs. While the network is widely known for its clinical excellence, many patients and families seek reliable, accessible customer support to navigate insurance, appointments, billing, and facility information. This article provides a complete, SEO-optimized guide to St. Luke’s University Health Network’s official customer support channels, including toll-free numbers, contact methods, global access, industry achievements, and frequently asked questions—all designed to help patients, caregivers, and community members connect with the care they need, when they need it.

Introduction: St. Luke’s University Health Network in Bethlehem – A Legacy of Care

Founded in 1872, St. Luke’s University Health Network traces its roots to a small hospital established by the Episcopal Church in Bethlehem, Pennsylvania. What began as a modest 12-bed facility has grown into a 12-hospital network serving over 1.5 million patients annually across eastern Pennsylvania and western New Jersey. Today, SLUHN is the largest healthcare provider in the Lehigh Valley and one of the region’s top employers, with more than 20,000 staff members, including over 2,500 physicians and advanced practice providers.

The Bethlehem campus, home to St. Luke’s University Hospital, serves as the flagship facility and academic hub of the network. It is a Level I Trauma Center, a national leader in cardiac care, and the primary teaching site for the St. Luke’s University Health Network Residency and Fellowship Programs. The network’s expansion into outpatient centers, urgent care locations, and specialty clinics has made comprehensive care more accessible than ever across 10 counties.

St. Luke’s is not just a hospital system—it is a community partner, a research innovator, and a patient advocate. Its mission, “To improve the health of our communities through exceptional care, education, and research,” guides every interaction, including its customer service operations. Whether you’re scheduling a mammogram, disputing a medical bill, or seeking mental health resources, St. Luke’s customer support is designed to be compassionate, knowledgeable, and responsive.

The Lehigh Valley Care division of SLUHN represents the integrated network of services offered in the region, including primary care, specialty clinics, home health, telehealth, and behavioral health programs. The official customer support system for Lehigh Valley Care ensures patients can access administrative, clinical, and logistical assistance without delay.

Why St. Luke’s University Health Network in Bethlehem: Lehigh Valley Care – Official Customer Support is Unique

What sets St. Luke’s University Health Network apart from other regional healthcare providers isn’t just its clinical outcomes—it’s the unwavering commitment to patient experience. Unlike many health systems that outsource customer service to third-party call centers, St. Luke’s maintains an in-house, locally based customer support team trained specifically in the nuances of its services, policies, and electronic health record system (Epic).

First, St. Luke’s customer support operates with deep cultural and geographic familiarity. Representatives are often residents of the Lehigh Valley themselves, understanding local insurance landscapes, transportation barriers, and community-specific health needs. This local insight translates into more empathetic and effective problem-solving.

Second, the support team is integrated with clinical workflows. When a patient calls about a delayed lab result, the customer service agent doesn’t just provide a phone number—they can often access the patient’s chart (with proper authorization) and initiate a direct follow-up with the ordering provider. This seamless coordination reduces frustration and wait times.

Third, St. Luke’s prioritizes accessibility. The network offers multilingual support (including Spanish, Mandarin, and Arabic), TTY services for the hearing impaired, and a dedicated patient advocacy line for those navigating complex billing or insurance disputes. No patient is turned away due to language, literacy, or socioeconomic barriers.

Fourth, St. Luke’s customer support is proactive. Through automated outreach systems and care coordinators, patients receive reminders for screenings, follow-ups, and medication refills—not just as generic texts, but personalized messages based on their medical history and preferences. This level of engagement reduces no-show rates and improves chronic disease management.

Finally, the network invests heavily in training and feedback. Customer service staff undergo quarterly certification in healthcare compliance, HIPAA regulations, and de-escalation techniques. Patient satisfaction scores directly influence performance evaluations and service improvements—ensuring accountability and continuous evolution.

These unique attributes make St. Luke’s University Health Network’s customer support not just a service function, but a core component of its clinical excellence and community trust.

St. Luke’s University Health Network in Bethlehem: Lehigh Valley Care – Official Customer Support Toll-Free and Helpline Numbers

For patients and families seeking immediate assistance, St. Luke’s University Health Network provides multiple toll-free and local contact numbers tailored to different needs. Below is the official directory of customer support lines for Lehigh Valley Care services, verified as of 2024:

• General Patient Services & Appointments: 1-800-432-6333
• Billing & Insurance Inquiries: 1-800-432-6345
• 24/7 Nurse Advice Line: 1-800-432-6335
• Behavioral Health & Crisis Support: 1-800-432-6337
• Telehealth & Virtual Care Support: 1-800-432-6339
• Medical Records & Health Information Release: 1-800-432-6340
• Patient Advocacy & Complaint Resolution: 1-800-432-6342
• St. Luke’s Bethlehem Hospital Main Switchboard: 610-284-4000

All toll-free numbers are available Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday through Sunday, 9:00 a.m. to 5:00 p.m. Eastern Time. The 24/7 Nurse Advice Line is available year-round, including holidays, for urgent medical questions that do not require emergency care.

For non-emergency medical concerns after hours, patients are encouraged to call the Nurse Advice Line. For life-threatening emergencies, always dial 911 or proceed to the nearest emergency department.

Important Note: St. Luke’s University Health Network does not use any other toll-free numbers for customer support. Be cautious of third-party websites or unsolicited calls claiming to represent St. Luke’s—always verify contact information on the official website: www.sluhn.org.

How to Reach St. Luke’s University Health Network in Bethlehem: Lehigh Valley Care – Official Customer Support

St. Luke’s offers multiple channels for customer support, ensuring that every patient can connect in the way that’s most convenient for them. Below is a comprehensive guide to all available methods:

Phone Support

As listed above, the toll-free numbers are the most direct and widely used method. When calling, have your patient ID, insurance card, and date of birth ready. Automated systems will guide you to the appropriate department, but you can always request a live agent if needed. Wait times are typically under 5 minutes during business hours.

Online Patient Portal – MySLUHN

St. Luke’s offers a secure, HIPAA-compliant patient portal called MySLUHN. Through this portal, patients can:

• View test results and medical records
• Request prescription refills
• Schedule and cancel appointments
• Message providers directly
• Pay bills online
• Update personal and insurance information

To enroll, visit my.sluhn.org and follow the registration steps. You’ll need an activation code provided during your visit or obtainable by calling customer support.

Email Support

For non-urgent inquiries, patients can email the customer service team at customerservice@sluhn.org. Responses are typically provided within 2 business days. Do not send sensitive personal health information via unencrypted email. For secure messaging, use MySLUHN.

In-Person Support

Each St. Luke’s hospital and major outpatient center has a Patient Services Desk where representatives assist with registration, billing questions, translation services, and care coordination. The Bethlehem campus (1000 S. 12th Street, Bethlehem, PA 18015) offers extended hours and dedicated patient navigators for complex cases.

Live Chat on Website

St. Luke’s website features a real-time live chat function (available Monday–Friday, 8 a.m.–6 p.m.). Look for the blue chat icon in the bottom right corner of any page on www.sluhn.org. Chat agents can assist with appointment scheduling, location information, and directing you to the correct department.

Mail and Fax

For formal requests such as medical records release or billing disputes, written correspondence is accepted:

St. Luke’s University Health Network

Patient Services Department

1000 S. 12th Street

Bethlehem, PA 18015

Fax: 610-284-4020

Social Media

St. Luke’s maintains active official accounts on Facebook, Twitter (X), and LinkedIn. While these channels are primarily for general updates and community engagement, the social media team will respond to direct messages and direct patients to the appropriate support line. Never share personal health information publicly.

Worldwide Helpline Directory

While St. Luke’s University Health Network primarily serves patients in eastern Pennsylvania and western New Jersey, its network of affiliated providers and telehealth services extends access to patients worldwide. For international patients or those traveling abroad who require support related to care received at St. Luke’s, the following global access options are available:

• International Callers: Dial +1-610-284-4000 (Bethlehem main line) and request customer support. Standard international rates apply.
• Global Patient Services: For international patients seeking to schedule appointments or obtain medical records from St. Luke’s, contact the Global Patient Services team at globalpatients@sluhn.org. This team assists with visa letters, travel coordination, interpreter services, and pre-arrival medical record transfers.
• Telehealth for International Patients: St. Luke’s offers virtual consultations for follow-up care to former patients residing abroad. Contact the Telehealth Support Line at 1-800-432-6339 to inquire about eligibility.
• Time Zone Adjustments: For patients in Europe, Asia, or Australia, customer support representatives can schedule callback times to accommodate your local hours.

St. Luke’s is also a participating provider in the International Society for Quality in Health Care (ISQua) and adheres to global standards for patient communication and data privacy, ensuring international patients receive the same high-quality service.

About St. Luke’s University Health Network in Bethlehem: Lehigh Valley Care – Key Industries and Achievements

St. Luke’s University Health Network operates across multiple healthcare sectors, each contributing to its reputation as a regional leader and national innovator. Below are the key industries and landmark achievements that define SLUHN’s impact:

1. Acute Care & Trauma Services

St. Luke’s Bethlehem Hospital is the only Level I Trauma Center in the Lehigh Valley, verified by the American College of Surgeons. It handles over 25,000 emergency visits annually and leads the region in trauma survival rates. The network also operates two additional Level II Trauma Centers in Quakertown and Fountain Hill.

2. Cardiac & Vascular Care

St. Luke’s Cardiovascular Institute performs more than 1,500 cardiac catheterizations and 500 open-heart surgeries annually. It was named a “Top 100 Hospital for Cardiac Care” by Healthgrades in 2023 and has received the American Heart Association’s Gold Plus Award for stroke care for five consecutive years.

3. Behavioral Health & Addiction Services

St. Luke’s operates the largest behavioral health network in the region, including inpatient units, outpatient clinics, and a 24/7 crisis stabilization center. The network’s addiction treatment program, Project IMPACT, has reduced opioid overdose deaths by 40% in Northampton County since its inception in 2018.

4. Cancer Care

The St. Luke’s Cancer Institute is a member of the Memorial Sloan Kettering Cancer Alliance, providing patients access to cutting-edge clinical trials and precision oncology. It has treated over 8,000 cancer patients annually and received the National Accreditation Program for Breast Cancers (NAPBC) designation.

5. Pediatric & Maternal Health

St. Luke’s Women’s & Children’s Hospital delivers over 4,000 babies annually and is designated a Baby-Friendly Hospital by WHO and UNICEF. The network also offers neonatal intensive care (NICU) services and pediatric specialty clinics across the region.

6. Research & Innovation

As an academic medical center, SLUHN partners with Temple University and Lehigh University on clinical research. In 2023, it secured over $25 million in NIH and private research grants. Its research divisions have pioneered protocols in remote patient monitoring, AI-assisted diagnostics, and community health equity interventions.

7. Community Health & Prevention

St. Luke’s invests over $10 million annually in community health initiatives, including free screenings, nutrition programs, diabetes prevention, and mobile health clinics serving rural and underserved populations. The network was recognized by the American Hospital Association as a “2023 Health Equity Leader.”

These achievements underscore that St. Luke’s is not just a provider of care, but a catalyst for systemic health improvement across the Lehigh Valley and beyond.

Global Service Access

St. Luke’s University Health Network’s commitment to accessibility extends far beyond geographic borders. Through telehealth, international patient coordination, and digital health innovations, the network ensures that care is never out of reach—even for those living overseas.

For former patients who have relocated internationally, St. Luke’s offers:

• Secure Medical Record Transfers: Electronic records can be shared with international providers via encrypted platforms compliant with GDPR and other global standards.
• Virtual Follow-Up Visits: Patients can schedule video consultations with their St. Luke’s providers for chronic disease management, mental health therapy, or post-operative check-ins.
• International Insurance Coordination: The billing team works with global insurers to facilitate claims and coverage verification.
• Language Interpretation Services: Real-time interpretation is available in over 150 languages via phone or video, ensuring clear communication regardless of location.

St. Luke’s also participates in global health partnerships, including medical missions in Central America and training programs for healthcare workers in sub-Saharan Africa. These efforts reinforce the network’s mission of extending care beyond its local footprint.

Patients abroad who need to contact St. Luke’s for medical records, referrals, or billing assistance should use the Global Patient Services email: globalpatients@sluhn.org. Responses are typically provided within 48 hours.

FAQs

Q1: What is the official customer service number for St. Luke’s University Health Network in Bethlehem?

A: The official toll-free number for general patient services and appointments is 1-800-432-6333. For billing, call 1-800-432-6345. Always verify numbers on the official website: www.sluhn.org.

Q2: Is there a 24-hour helpline for medical questions?

A: Yes. The 24/7 Nurse Advice Line is available at 1-800-432-6335. This service provides triage support for non-emergency medical concerns, including symptoms, medication questions, and when to seek emergency care.

Q3: How do I get my medical records from St. Luke’s?

A: Request records through MySLUHN portal, or call 1-800-432-6340. You may also submit a written request via mail to the Patient Services Department at 1000 S. 12th Street, Bethlehem, PA 18015. Processing takes 7–10 business days.

Q4: Can I pay my medical bill online?

A: Yes. Visit www.sluhn.org/pay-your-bill to pay securely online using credit card, debit card, or bank transfer.

Q5: Does St. Luke’s offer interpreter services?

A: Yes. Free interpretation services are available in over 150 languages via phone or video. Simply request an interpreter when you call or arrive at any St. Luke’s facility.

Q6: I’m an international patient. How do I schedule an appointment?

A: Contact Global Patient Services at globalpatients@sluhn.org. They will assist with scheduling, visa letters, travel logistics, and pre-arrival coordination.

Q7: What should I do if I have a complaint about my care?

A: Call the Patient Advocacy Line at 1-800-432-6342. You can also submit a formal complaint via mail or through the MySLUHN portal. All complaints are reviewed within 10 business days.

Q8: Is St. Luke’s affiliated with any other health systems?

A: Yes. St. Luke’s is affiliated with Temple University for medical education and with the Memorial Sloan Kettering Cancer Alliance for oncology care. It also partners with local community clinics and public health agencies.

Q9: Are there walk-in clinics available?

A: Yes. St. Luke’s operates over 15 urgent care centers across the Lehigh Valley, open 7 days a week. No appointment is needed. Find the nearest location at www.sluhn.org/urgent-care.

Q10: How do I know if I’m eligible for financial assistance?

A: St. Luke’s offers a Financial Assistance Program for uninsured or underinsured patients based on income. Apply online at www.sluhn.org/financial-assistance or call 1-800-432-6345 for help.

Conclusion

St. Luke’s University Health Network in Bethlehem is far more than a collection of hospitals and clinics—it is a deeply rooted community institution committed to excellence, equity, and accessibility in healthcare. Its Lehigh Valley Care division exemplifies how modern healthcare systems can blend clinical innovation with compassionate, human-centered service.

Whether you’re a longtime resident seeking a routine check-up, a new patient navigating complex care needs, or an international individual coordinating treatment from abroad, St. Luke’s customer support is designed to be your trusted partner. The official toll-free numbers, secure online portals, multilingual services, and proactive outreach reflect a system that listens, adapts, and responds.

As healthcare continues to evolve, St. Luke’s remains a model for how patient support should be delivered—not as a back-office function, but as a frontline pillar of care. By providing clear, reliable, and compassionate access to its services, St. Luke’s ensures that no one in the Lehigh Valley, or beyond, is left behind.

For the most up-to-date information, always visit the official website: www.sluhn.org. And remember: when you need help, you’re not alone—St. Luke’s is here for you, every step of the way.