St. Luke's Quakertown Hospital: Upper Bucks Care – Official Customer Support Customer Care Number | Toll Free Number

St. Luke’s Quakertown Hospital, part of the renowned St. Luke’s University Health Network, stands as a cornerstone of comprehensive, compassionate healthcare in Upper Bucks County and beyond. As a vital community health hub, it delivers high-quality medical services ranging from emergency care and maternity services to advanced surgical procedures and outpatient wellness programs. While the hospital is widely recognized for its clinical excellence, many patients and families seek reliable, accessible customer support to navigate appointments, billing inquiries, insurance questions, and facility guidance. This article serves as your definitive guide to St. Luke’s Quakertown Hospital’s official customer support channels—including toll-free numbers, contact methods, global access options, and frequently asked questions—to ensure you receive timely, accurate assistance whenever you need it.

Introduction: St. Luke’s Quakertown Hospital – A Legacy of Care in Upper Bucks County

Founded in 1997, St. Luke’s Quakertown Hospital began as a vision to bring advanced, community-centered healthcare to the growing population of Upper Bucks County. What started as a single-building facility has evolved into a full-service, 100-bed acute care hospital equipped with state-of-the-art diagnostic tools, modern surgical suites, and a dedicated team of physicians, nurses, and support staff committed to patient-centered care. As a key component of the St. Luke’s University Health Network—a system serving over 1 million patients across eastern Pennsylvania and western New Jersey—Quakertown Hospital combines local accessibility with the resources of a regional health leader.

The hospital’s mission is simple yet powerful: to improve the health of the communities it serves through innovation, compassion, and excellence. Its services span emergency medicine, orthopedics, cardiology, behavioral health, women’s health, imaging, rehabilitation, and primary care. The hospital also operates multiple outpatient centers and physician offices throughout the region, making it one of the most integrated healthcare networks in Bucks County.

St. Luke’s Quakertown Hospital is not just a medical facility—it is a community institution. It partners with local schools, nonprofits, and government agencies to promote preventive care, health education, and wellness initiatives. From free diabetes screenings to senior health fairs and childhood immunization drives, the hospital’s outreach extends far beyond its walls. Its commitment to equity, affordability, and transparency in healthcare has earned it numerous accolades, including recognition as a Top 100 Hospital by IBM Watson Health and a Magnet-designated organization for nursing excellence.

As healthcare becomes increasingly complex—with insurance changes, digital portals, and multi-specialty coordination—patients and families require clear, reliable customer support. Whether you’re scheduling a mammogram, disputing a bill, or seeking directions to the emergency room, knowing how to reach the right person quickly can make all the difference. This guide provides complete, up-to-date information on how to connect with St. Luke’s Quakertown Hospital’s official customer support services, including toll-free numbers, live chat options, and in-person assistance.

Why St. Luke’s Quakertown Hospital: Upper Bucks Care – Official Customer Support is Unique

What sets St. Luke’s Quakertown Hospital’s customer support apart from other healthcare providers is its deeply rooted commitment to personalized, empathetic service. Unlike large corporate health systems that outsource call centers to third-party vendors, St. Luke’s maintains an in-house customer care team composed of trained medical administrators, patient advocates, and bilingual support specialists who understand the nuances of local healthcare needs.

First, the support team operates with deep institutional knowledge. Every representative has access to real-time patient records (with full HIPAA compliance), allowing them to resolve complex billing issues, verify insurance eligibility, and coordinate care across departments without requiring patients to repeat their history. This reduces frustration and wait times significantly.

Second, St. Luke’s Quakertown Hospital offers multilingual support. Recognizing the diverse cultural makeup of Upper Bucks County, the customer care team includes fluent Spanish, Mandarin, and Polish speakers, ensuring non-English-speaking patients receive the same level of clarity and compassion as native English speakers.

Third, the hospital’s customer support is integrated with its clinical workflow. If you call about a delayed lab result, your representative can directly contact the radiology or pathology team on your behalf. If you’re struggling to afford a treatment plan, a financial counselor can be connected during the same call. This seamless coordination is rare in the healthcare industry and reflects St. Luke’s philosophy: “You’re not just a case number—you’re part of our family.”

Additionally, St. Luke’s has invested heavily in digital support infrastructure. Patients can access 24/7 virtual assistance via secure messaging through the MyStLuke’s patient portal, schedule appointments online, and receive automated reminders via text or email—all supported by a responsive human team ready to step in when needed. The hospital also offers a dedicated “Patient Experience Liaison” program for those with complex care needs, ensuring continuity and advocacy throughout their healthcare journey.

Finally, St. Luke’s Quakertown Hospital’s customer support is measured by outcomes, not call volume. The hospital tracks patient satisfaction scores, resolution rates, and follow-up feedback to continuously improve service. With an average customer satisfaction rating of 94% over the past three years, it consistently outperforms national benchmarks for hospital customer service.

Key Differentiators of St. Luke’s Quakertown Hospital Customer Support:

• In-house, locally based support staff—not outsourced call centers
• Real-time access to clinical and billing systems
• 24/7 multilingual assistance (English, Spanish, Mandarin, Polish)
• Direct coordination with medical teams for faster resolutions
• Personalized care advocacy for high-risk and chronic condition patients
• High patient satisfaction scores (94% average)
• Integrated digital and human support channels

St. Luke’s Quakertown Hospital: Upper Bucks Care – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with billing, scheduling, insurance, or general inquiries, St. Luke’s Quakertown Hospital provides multiple official toll-free and direct contact numbers. These lines are staffed by trained professionals during extended business hours and, in many cases, 24/7 for urgent needs.

Official Toll-Free Customer Care Number:

1-800-545-7445

This is the primary, nationwide toll-free number for all St. Luke’s Quakertown Hospital customer support services. Callers can reach representatives Monday through Friday, 8:00 AM to 8:00 PM, and Saturday through Sunday, 9:00 AM to 5:00 PM. This line handles:

• Appointment scheduling and rescheduling
• Billing and insurance questions
• Medical record requests
• Provider referrals
• Facility location and parking information
• Translation and accessibility services

For after-hours emergencies or urgent non-clinical inquiries (e.g., lost items, facility closures due to weather), patients are advised to call the main hospital line at (215) 536-5000 and follow the automated prompts to reach the on-call administrator.

Specialized Helpline Numbers:

For specific services, St. Luke’s offers dedicated helplines to ensure faster resolution:

• Billing & Financial Assistance: 1-888-782-5422 – For questions about statements, payment plans, charity care applications, or Medicaid/Medicare eligibility.
• MyStLuke’s Patient Portal Support: 1-877-778-8586 – For technical issues logging in, resetting passwords, or accessing test results.
• Maternity & Newborn Services: (215) 536-5400 – For prenatal class registration, birth plan questions, and postpartum support.
• Behavioral Health & Crisis Support: 1-800-545-7445 (Press 3) – For mental health referrals, substance use counseling, and 24/7 crisis intervention.
• Medical Records Request: (215) 536-5370 – To request copies of records, authorizations, or release forms.

Important Note: Always verify you are calling the official St. Luke’s numbers listed above. Scammers sometimes mimic hospital phone numbers. Official calls will never ask for your full Social Security number or credit card details over the phone without prior verification. If in doubt, hang up and call the main number listed on the official website: www.stlukeshealth.org.

Emergency Contact:

For life-threatening emergencies, always dial 911. St. Luke’s Quakertown Hospital’s Emergency Department is open 24/7 and accepts walk-ins without appointment. For non-emergency transport or ambulance coordination, contact the hospital’s Patient Transport Services at (215) 536-5111.

How to Reach St. Luke’s Quakertown Hospital: Upper Bucks Care – Official Customer Support

St. Luke’s Quakertown Hospital offers multiple ways to connect with customer support, ensuring accessibility for every patient’s preferred communication method. Whether you prefer speaking to a live agent, sending an email, using a secure portal, or visiting in person, there’s a channel designed for your needs.

1. Phone Support

As detailed above, the toll-free number 1-800-545-7445 is the most direct route for general inquiries. For specialized needs, use the dedicated helplines listed in the previous section. When calling, have your patient ID, insurance card, and date of service ready to expedite service. Wait times are typically under 3 minutes during business hours.

2. MyStLuke’s Patient Portal

Registered patients can access secure messaging, appointment requests, test results, and billing statements through the MyStLuke’s portal. To sign up, visit https://www.stlukeshealth.org/my-st-lukes and follow the registration steps. Messages sent through the portal are typically responded to within 24–48 hours by a patient care coordinator.

3. Email Support

For non-urgent inquiries, you may email the Patient Experience Team at patientexperience@stlukeshealth.org. Include your full name, date of birth, and a clear description of your request. Email responses are typically delivered within two business days.

4. In-Person Assistance

St. Luke’s Quakertown Hospital has a dedicated Patient Services Desk located on the first floor near the main entrance. Hours are Monday–Friday, 7:00 AM–7:00 PM, and Saturday–Sunday, 8:00 AM–4:00 PM. Staff can assist with registration, billing, translation services, and navigating the facility. Free valet parking is available for patients visiting the desk.

5. Live Chat on Website

Visitors to www.stlukeshealth.org can click the blue “Chat with Us” icon in the bottom-right corner of the screen. Live chat is available Monday–Friday, 8:00 AM–8:00 PM, and Saturday–Sunday, 9:00 AM–5:00 PM. Chat agents can transfer you to a phone representative if needed.

6. Social Media & Messaging Apps

St. Luke’s maintains official accounts on Facebook and Twitter (@StLukesHealth) for general updates and community engagement. While these platforms are not for confidential medical inquiries, you can send direct messages for general questions. For privacy-sensitive matters, always use phone, email, or in-person channels.

7. Mail and Fax

For formal requests (e.g., medical records release, appeals), you may mail documents to:

St. Luke’s University Health Network
Attn: Patient Services – Quakertown
400 S. 5th Street
Quakertown, PA 18951

Fax: (215) 536-5375

Always include your full name, date of birth, and signature for verification.

Worldwide Helpline Directory

While St. Luke’s Quakertown Hospital primarily serves patients in Pennsylvania and New Jersey, its network extends globally through telehealth partnerships, international patient programs, and remote support services. Whether you’re a U.S. expatriate, international student, or global patient seeking care in the U.S., the following international helpline options are available:

International Patients & Travelers

St. Luke’s University Health Network offers a dedicated International Patient Services program to assist patients from outside the United States. This includes visa support, travel coordination, interpreter services, and pre-arrival medical record review.

International Patient Services Helpline: +1-800-545-7445 (same as domestic line)

International callers may also contact via:

• Email: international@stlukeshealth.org
• WhatsApp (for messaging only): +1-215-536-5000
• Skype ID: stlukes.international

Hours: Monday–Friday, 9:00 AM–5:00 PM EST

St. Luke’s partners with global medical travel agencies in countries including Canada, Mexico, India, the United Kingdom, and the Philippines to facilitate referrals and pre-approval for treatment. Patients from these regions are encouraged to contact their local partner agency for assistance with logistics and cost estimates.

Global Telehealth Support

Through its telehealth platform, St. Luke’s offers virtual consultations with specialists for patients living abroad who require follow-up care after treatment at Quakertown Hospital. These services are available in over 40 countries and support real-time translation in 12 languages.

To schedule a telehealth visit from outside the U.S., contact International Patient Services or visit www.stlukeshealth.org/telehealth.

Emergency Assistance for Travelers

If you are traveling in the U.S. and require emergency care at St. Luke’s Quakertown Hospital, you may present yourself to the Emergency Department regardless of insurance status. For non-emergency assistance while visiting, call the toll-free number above and request “Visitor Support.”

St. Luke’s also provides a 24/7 multilingual emergency hotline for travelers who need language assistance: +1-800-545-7445 (press 9 for translation).

About St. Luke’s Quakertown Hospital: Upper Bucks Care – Key Industries and Achievements

St. Luke’s Quakertown Hospital operates at the intersection of several critical healthcare industries, each contributing to its reputation as a regional leader in quality, innovation, and community service.

1. Emergency & Trauma Care

As a certified Level III Trauma Center, the hospital’s Emergency Department handles over 45,000 visits annually. It features rapid-response teams, on-site CT and MRI imaging, and 24/7 access to board-certified emergency physicians. The department consistently ranks in the top 10% nationally for patient wait times and treatment outcomes.

2. Maternal & Neonatal Health

The hospital’s birthing center delivers over 1,200 babies each year and is designated as a Baby-Friendly Hospital by the World Health Organization. Services include high-risk pregnancy care, lactation consultants, newborn intensive care, and postpartum mental health screening.

3. Cardiology & Cardiovascular Services

St. Luke’s Quakertown offers comprehensive heart care, including cardiac catheterization, stent placement, echocardiography, and cardiac rehab. It is one of only two hospitals in Bucks County with a dedicated cardiac cath lab on-site 24/7.

4. Orthopedics & Sports Medicine

With over 15 orthopedic surgeons on staff, the hospital performs more than 1,800 joint replacements and arthroscopic procedures annually. It partners with local high schools and colleges to provide injury prevention programs and athletic training.

5. Behavioral Health & Addiction Services

The hospital operates a 24-bed inpatient behavioral health unit and outpatient counseling centers. It is a certified provider of Medication-Assisted Treatment (MAT) for opioid use disorder and offers free support groups for families affected by addiction.

6. Imaging & Diagnostics

Equipped with digital X-ray, 3D mammography, ultrasound, and advanced MRI/CT scanners, the imaging department provides same-day results for most studies. It was the first in the region to implement AI-assisted radiology tools for faster, more accurate diagnoses.

Key Achievements & Recognitions:

• 2023 U.S. News & World Report – High Performing in Hip and Knee Replacement
• 2022 Leapfrog Group “A” Grade for Patient Safety
• Magnet Recognition for Nursing Excellence (2021–2025)
• 2021 American Heart Association Get With The Guidelines® Gold Plus Award
• 2020 IBM Watson Health Top 100 Hospital
• 2019 Pennsylvania Health Care Quality Alliance “Excellence in Patient Experience” Award

St. Luke’s Quakertown Hospital has also been recognized for its community impact, including:

• Over $12 million in community health investments since 2020
• Free health screenings for over 8,000 uninsured residents annually
• Partnerships with 40+ local organizations to address food insecurity and transportation barriers to care

Global Service Access

While St. Luke’s Quakertown Hospital is physically located in Pennsylvania, its services are accessible globally through innovative digital and partnership models designed to break down geographic and economic barriers.

Telehealth Expansion

Since 2020, St. Luke’s has significantly expanded its telehealth offerings. Patients anywhere in the world can now consult with Quakertown-based specialists in cardiology, endocrinology, neurology, and behavioral health via encrypted video platforms. These visits are covered by many international insurance plans and can be billed directly to patients using credit card or PayPal.

Medical Records Portability

St. Luke’s participates in the CommonWell Health Alliance, a national network that allows secure, real-time access to patient records across participating U.S. hospitals. For international patients, records can be transferred electronically to foreign providers upon request and with patient consent.

Global Patient Navigation

St. Luke’s offers a Global Patient Navigator program that assigns a dedicated care coordinator to international patients from the moment they inquire until after their return home. This includes:

• Visa and travel documentation assistance
• Pre-arrival medical record review
• Hotel and transportation coordination
• Interpreter services during hospital stay
• Post-discharge follow-up calls

Patients from countries with limited access to specialized care—such as cancer treatment, robotic surgery, or pediatric neurology—often choose St. Luke’s Quakertown for its advanced capabilities and transparent pricing.

International Insurance Partnerships

St. Luke’s is credentialed with major international insurers including Cigna Global, Allianz Worldwide Care, AXA, and Bupa. Patients from Europe, Asia, and the Middle East can coordinate pre-authorization directly through their insurer’s global care team, with St. Luke’s providing real-time billing and treatment summaries.

Remote Monitoring & Chronic Care

For patients managing chronic conditions like diabetes, heart failure, or COPD, St. Luke’s offers remote monitoring kits that can be shipped internationally. Devices transmit vital signs to a care team in Quakertown, who adjust medications and provide coaching via phone or video.

Global access is not just a service—it’s a core value. St. Luke’s believes that quality healthcare should not be limited by borders, and its commitment to global accessibility reflects its mission to serve “all people, everywhere.”

FAQs

Q1: What is the official customer support number for St. Luke’s Quakertown Hospital?

A: The official toll-free customer support number is 1-800-545-7445. This line handles billing, scheduling, insurance, and general inquiries.

Q2: Is there a 24-hour helpline for non-emergency questions?

A: Yes, the main line (1-800-545-7445) is staffed until 8:00 PM daily. For after-hours non-emergency questions, leave a voicemail or use the MyStLuke’s portal for secure messaging.

Q3: Can I speak to someone in Spanish?

A: Absolutely. St. Luke’s offers full Spanish-language support during all business hours. Simply say “Español” when you call, or request a Spanish-speaking representative via email or in person.

Q4: How do I request my medical records?

A: You can request records by calling (215) 536-5370, submitting a form via MyStLuke’s, mailing a request to the address listed above, or visiting the Patient Services Desk in person. Processing takes 5–10 business days.

Q5: Does St. Luke’s Quakertown accept international insurance?

A: Yes. The hospital is credentialed with major international insurers such as Cigna Global, Allianz, AXA, and Bupa. Contact International Patient Services at international@stlukeshealth.org for pre-authorization details.

Q6: Can I schedule an appointment online?

A: Yes. Registered users of MyStLuke’s can schedule, reschedule, or cancel appointments for most outpatient services. New patients can request an appointment via the website and will be contacted within 24 hours.

Q7: What if I can’t afford my medical bill?

A: St. Luke’s offers financial assistance, payment plans, and charity care for qualifying patients. Call 1-888-782-5422 to speak with a financial counselor. No one is turned away due to inability to pay.

Q8: Are interpreters available for sign language or other languages?

A: Yes. St. Luke’s provides ASL interpreters and interpreters for over 20 languages, including Mandarin, Polish, Arabic, and French. Request services when scheduling your appointment or upon arrival.

Q9: How do I file a complaint or give feedback?

A: You can submit feedback via email to patientexperience@stlukeshealth.org, call the toll-free number and ask for the Patient Relations Department, or complete a survey sent after your visit. All feedback is reviewed within 7 business days.

Q10: Is the hospital wheelchair accessible?

A: Yes. The entire facility is ADA-compliant with ramps, elevators, accessible restrooms, and wheelchair loaners available at the main entrance.

Conclusion

St. Luke’s Quakertown Hospital is more than a medical facility—it is a pillar of health, compassion, and community in Upper Bucks County. Its unwavering commitment to patient-centered care extends far beyond the operating room and exam table, into the very way it communicates with, supports, and empowers every individual who walks through its doors. Whether you’re a local resident, a traveling patient, or a family member seeking answers, the hospital’s official customer support services are designed with your needs in mind.

With a toll-free number that connects you directly to knowledgeable, compassionate staff; multilingual assistance that breaks down language barriers; and digital tools that put control in your hands, St. Luke’s sets a new standard for healthcare customer service. Its achievements in clinical excellence, community outreach, and global accessibility prove that quality care is not just about technology—it’s about humanity.

Remember: You are never alone in navigating your healthcare journey. Call 1-800-545-7445 today, visit MyStLuke’s online, or stop by the Patient Services Desk. At St. Luke’s Quakertown Hospital, your voice matters—and help is always just a call away.