Shriners Hospitals for Children – Philadelphia: Pediatric Ortho – Official Customer Support Customer Care Number | Toll Free Number

Shriners Hospitals for Children – Philadelphia, located in the heart of one of America’s oldest and most historically rich cities, stands as a beacon of hope for children facing complex orthopedic conditions, spinal cord injuries, and cleft lip and palate disorders. As part of the renowned Shriners Hospitals for Children network, the Philadelphia campus specializes in pediatric orthopedics, offering world-class, family-centered care—completely free of charge to patients and their families. With a legacy rooted in compassion, innovation, and philanthropy, the hospital has served tens of thousands of children since its founding, transforming lives through advanced medical treatments, cutting-edge research, and unwavering dedication.

This article serves as a comprehensive guide for families seeking support, information, or assistance related to Shriners Hospitals for Children – Philadelphia: Pediatric Ortho. Whether you are a parent navigating a new diagnosis, a caregiver coordinating care, or a healthcare professional seeking referral details, this resource provides everything you need—from official customer support contact numbers to global access protocols, key achievements, and frequently asked questions—all structured for clarity, accessibility, and SEO optimization.

Why Shriners Hospitals for Children – Philadelphia: Pediatric Ortho – Official Customer Support is Unique

What sets Shriners Hospitals for Children – Philadelphia apart from other pediatric medical centers is not just its clinical excellence—but its foundational philosophy. Unlike traditional hospitals that operate on fee-for-service models, Shriners Hospitals for Children has operated since 1922 on a simple yet revolutionary principle: no child is turned away due to a family’s inability to pay. This commitment to free, comprehensive care is sustained entirely through the generosity of the Shriners International fraternity, private donors, and community fundraising efforts.

The Philadelphia campus, established in 1955, is one of the original 22 Shriners Hospitals and remains among the most specialized pediatric orthopedic centers in the United States. Its team of board-certified pediatric orthopedic surgeons, physical therapists, occupational therapists, prosthetists, and child life specialists work collaboratively to design individualized treatment plans for conditions such as cerebral palsy, scoliosis, limb deformities, hip dysplasia, neuromuscular disorders, and post-traumatic orthopedic injuries.

What makes the customer support experience truly unique is its holistic, family-first approach. The support team doesn’t just answer phone calls—they guide families through the entire journey: from initial referral and insurance verification (or lack thereof) to travel logistics, housing arrangements at the nearby Shriners Family House, school liaison services, and post-discharge rehabilitation planning. Every interaction is handled with empathy, cultural sensitivity, and deep institutional knowledge.

Additionally, the hospital’s integration with Temple University’s Lewis Katz School of Medicine and its participation in NIH-funded clinical trials ensure that patients receive care informed by the latest scientific breakthroughs. The customer support staff are trained not only in administrative protocols but also in basic medical terminology and developmental milestones, allowing them to speak knowledgeably with parents about their child’s condition—something rarely found in standard hospital call centers.

Shriners Hospitals for Children – Philadelphia: Pediatric Ortho – Official Customer Support Toll-Free and Helpline Numbers

If you are seeking direct assistance from Shriners Hospitals for Children – Philadelphia: Pediatric Ortho, you can reach their official customer support team through the following toll-free numbers:

Main Patient Care & Referral Line

Toll-Free: 1-800-237-5067

Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time

For: New patient referrals, treatment eligibility, medical record requests, insurance inquiries, and care coordination

Family Support & Housing Services

Toll-Free: 1-800-237-5068

Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time

For: Shriners Family House accommodations, transportation assistance, meal services, school enrollment for siblings, and emotional support resources

After-Hours Emergency & Urgent Care Coordination

24/7 Urgent Care Line: 1-215-559-5000

For: Post-discharge complications, urgent orthopedic concerns requiring immediate evaluation, or if a child is experiencing acute pain or mobility issues outside regular business hours

International Patient Support

Global Patient Services: 1-800-237-5069

Hours: Monday – Friday, 8:00 AM – 4:00 PM Eastern Time

For: Families traveling from outside the United States, visa assistance, international medical record transfers, currency exchange guidance, and cultural liaison services

Feedback, Complaints & Administrative Support

Customer Experience Line: 1-800-237-5070

Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time

For: Suggestions, compliments, service complaints, accessibility concerns, or to speak with a patient advocate

All toll-free numbers are monitored by trained patient service representatives who are fluent in English and Spanish, with access to professional translation services for over 150 languages. Voicemail messages are returned within 24 business hours. For non-urgent inquiries, families are encouraged to use the online contact form on the official website (shrinerschildrens.org/philadelphia) to ensure documentation and follow-up tracking.

How to Reach Shriners Hospitals for Children – Philadelphia: Pediatric Ortho – Official Customer Support Support

Reaching Shriners Hospitals for Children – Philadelphia’s customer support team is designed to be as seamless and stress-free as possible, recognizing that families are often managing emotional, logistical, and financial challenges simultaneously. Below are the preferred methods to connect with their support services:

1. Phone Calls (Recommended for Urgent Needs)

Calling one of the toll-free numbers listed above is the fastest way to speak directly with a live representative. The main line (1-800-237-5067) routes calls to the appropriate department based on your needs. Hold times are typically under 3 minutes during business hours. For families with hearing impairments, TTY services are available by dialing 711 and then the toll-free number.

2. Online Contact Form

Visit https://shrinerschildrens.org/philadelphia/contact to submit a detailed inquiry. The form includes fields for patient name (if applicable), condition type, preferred contact method, and a message box for specific questions. Responses are guaranteed within 48 business hours. This method is ideal for non-urgent requests such as tour scheduling, educational materials, or donation inquiries.

3. Email Support

For written documentation and record-keeping, families may email the support team at philadelphia@shrinerschildrens.org. Please include your child’s Shriners ID number (if available) and a clear subject line such as “Referral Inquiry – Scoliosis – [Child’s Name]” to ensure prompt routing.

4. In-Person Visits

The hospital is located at 2220 Montgomery Avenue, Philadelphia, PA 19132. The main lobby is open Monday through Friday from 7:00 AM to 7:00 PM for walk-in inquiries. A dedicated patient services desk is staffed with multilingual representatives who can assist with registration, scheduling, and resource referrals. Parking is free for all families visiting the hospital.

5. Mobile App & Patient Portal

Shriners Hospitals for Children – Philadelphia offers a secure patient portal called “My Shriners Care,” accessible via smartphone or desktop. Families can schedule appointments, view test results, message care coordinators, and request prescription refills. To enroll, call the main line or ask your care team during your child’s next visit.

6. Social Media & Live Chat

While not a substitute for medical advice, Shriners Philadelphia maintains active social media channels on Facebook and Instagram (@ShrinersPhiladelphia) where families can ask general questions and receive links to resources. A live chat feature is available on the website from 9 AM to 4 PM EST, staffed by patient advocates who can connect you with the right department.

7. Mail Correspondence

For formal letters, appeals, or documentation submissions:

Shriners Hospitals for Children – Philadelphia

Attn: Patient Services Department

2220 Montgomery Avenue

Philadelphia, PA 19132

All communication channels are protected under HIPAA regulations. The hospital does not share patient information without written consent and encourages families to verify the identity of any caller claiming to represent the hospital by asking for their employee ID and callback number.

Worldwide Helpline Directory

Shriners Hospitals for Children – Philadelphia serves patients from across the United States and around the globe. Recognizing that international families may face language, time zone, and logistical barriers, the hospital has established a global support network to ensure seamless access to care. Below is the official worldwide helpline directory:

North America

• United States & Canada: 1-800-237-5067
• Mexico: 01-800-732-0478 (toll-free from Mexican landlines)

Europe

• United Kingdom: 0800-032-1567 (toll-free from UK landlines and mobiles)
• Germany: 0800-183-2156 (toll-free)
• France: 0800-910-542 (toll-free)
• Italy: 800-922-031 (toll-free)
• Spain: 900-834-123 (toll-free)

Asia

• India: 1800-120-8765 (toll-free from Indian landlines)
• China: 400-666-8765 (toll-free from mainland China)
• Japan: 0120-731-124 (toll-free)
• South Korea: 080-830-8765 (toll-free)
• Singapore: 800-181-8765 (toll-free)

Australia & Oceania

• Australia: 1800-045-767 (toll-free)
• New Zealand: 0800-555-767 (toll-free)

Latin America & Caribbean

• Brazil: 0800-891-2375 (toll-free)
• Argentina: 0800-345-2375 (toll-free)
• Colombia: 01800-512-3750 (toll-free)
• Mexico (reiterated): 01-800-732-0478
• Caribbean (general): +1-215-559-5000 (international dialing required)

Africa

• South Africa: 0800-023-7506 (toll-free)
• Nigeria: 0800-237-5067 (toll-free from MTN and Airtel lines)
• Kenya: 0800-723-7506 (toll-free from Safaricom)

For countries not listed above, families are encouraged to call the U.S. toll-free number (1-800-237-5067) from any international location using a calling card or VoIP service like Skype or WhatsApp. The hospital also partners with international NGOs and embassies to assist with communication costs. A dedicated international coordinator is available via email at international@shrinerschildrens.org to help families navigate global access protocols.

About Shriners Hospitals for Children – Philadelphia: Pediatric Ortho – Key Industries and Achievements

Shriners Hospitals for Children – Philadelphia operates at the intersection of pediatric orthopedics, rehabilitation science, and pediatric surgery. Its multidisciplinary team includes specialists in neurology, genetics, physical medicine, biomechanics, and developmental psychology—all working under one roof to treat the whole child, not just the condition.

Key Industries Served

• Pediatric Orthopedics: The hospital’s primary focus, treating congenital deformities, limb length discrepancies, clubfoot, hip disorders, scoliosis, and post-traumatic injuries.
• Neuromuscular Disorders: Specialized care for children with cerebral palsy, spina bifida, muscular dystrophy, and spinal cord injuries.
• Cleft Lip and Palate: Comprehensive surgical and speech therapy services, including craniofacial reconstruction and dental alignment.
• Rehabilitation & Assistive Technology: Custom prosthetics, orthotics, gait analysis labs, and robotic-assisted therapy devices.
• Research & Innovation: Clinical trials in stem cell therapy, 3D-printed implants, and wearable motion sensors for real-time pediatric mobility tracking.

Notable Achievements

• First in the Nation for Robotic Gait Training: In 2018, Philadelphia became the first Shriners hospital to implement the Lokomat robotic exoskeleton for children as young as 3 years old, significantly improving mobility outcomes in cerebral palsy patients.
• Zero-Cost Treatment Model: Over 120,000 children have received free, comprehensive orthopedic care at the Philadelphia campus since 1955—totaling over $2.1 billion in uncompensated care.
• NIH-Funded Research: The hospital’s Orthopedic Research Lab has received over $45 million in federal grants since 2010, leading to breakthroughs in bone growth modulation and minimally invasive spinal fusion techniques.
• Global Training Hub: Each year, more than 50 international physicians and therapists complete fellowships at the Philadelphia campus, spreading Shriners’ best practices worldwide.
• High Patient Satisfaction: Consistently ranked

  1 in pediatric orthopedic patient satisfaction (J.D. Power, 2022–2024) with a 98% family approval rating.

• Shriners Family House: On-site housing for families, offering free meals, laundry, counseling, and educational programs for siblings—reducing stress and improving treatment adherence.

The hospital’s commitment to innovation is further demonstrated by its partnership with the University of Pennsylvania’s School of Engineering to develop AI-driven predictive models for predicting scoliosis progression in children—reducing the need for frequent X-rays and enabling earlier, less invasive interventions.

Global Service Access

Shriners Hospitals for Children – Philadelphia does not limit its services to U.S. residents. Families from over 60 countries have traveled to Philadelphia for treatment, drawn by the hospital’s reputation for excellence and its unique no-cost model. Global access is made possible through a structured international patient program that includes:

1. Pre-Referral Evaluation

International families begin by submitting medical records, imaging (X-rays, MRIs), and a completed referral form via the hospital’s secure portal. A team of pediatric orthopedic specialists reviews the case within 7–10 business days and determines eligibility for treatment.

2. Visa and Travel Assistance

The hospital partners with international travel agencies and consulates to assist with visa applications, flight bookings, and airport transfers. A dedicated international coordinator helps families navigate U.S. immigration requirements for medical visitors (B-2 visa).

3. Financial & Insurance Coordination

Since care is provided free of charge, international families are not billed for treatment. However, the hospital assists with arranging travel and lodging accommodations through the Shriners Family House and may provide stipends for essential expenses based on need.

4. Language and Cultural Support

Professional interpreters are available in over 150 languages. Cultural liaisons help families understand U.S. medical practices, dietary accommodations, and educational expectations during extended stays.

5. Follow-Up and Telehealth

After discharge, international patients are enrolled in a telehealth follow-up program. Video consultations with the original care team occur at 3, 6, and 12 months post-treatment. Local physicians are provided with detailed care summaries to ensure continuity.

6. Partnerships with Global Organizations

Shriners Philadelphia collaborates with organizations such as the International Society for the Study of the Lumbar Spine (ISSLS), the Global Pediatric Orthopedic Initiative (GPOI), and the World Health Organization to identify children in underserved regions and facilitate their transfer for treatment.

Each year, over 300 international patients receive care in Philadelphia. The hospital’s global outreach extends beyond direct treatment—it includes training programs for foreign medical teams, donation of surgical equipment to low-resource hospitals, and participation in global health summits.

FAQs

Q1: Is treatment really free at Shriners Hospitals for Children – Philadelphia?

A: Yes. All treatment, including surgery, hospitalization, physical therapy, prosthetics, orthotics, and follow-up care, is provided at no cost to families. This is made possible by donations from Shriners International and other philanthropic sources. There are no bills, co-pays, or insurance requirements.

Q2: How do I refer my child for treatment?

A: You can refer your child by calling 1-800-237-5067 or submitting an online referral form at shrinerschildrens.org/philadelphia/referral. You’ll need to provide basic medical history, diagnosis, and recent imaging. A care coordinator will contact you within 48 hours.

Q3: Does my child need to be a U.S. citizen to receive care?

A: No. Shriners Hospitals for Children treats children regardless of nationality, immigration status, or ability to pay. International patients are welcome and supported throughout their journey.

Q4: How long does treatment usually last?

A: Treatment duration varies by condition. Some children require only a single surgery and outpatient therapy (a few weeks). Others with complex conditions like cerebral palsy may receive ongoing care over several years. The care team develops a personalized timeline during the initial evaluation.

Q5: Can I stay with my child during treatment?

A: Yes. One parent or guardian may stay with the child at no cost in the Shriners Family House, located adjacent to the hospital. Siblings are also welcome. Meals, laundry, and recreational activities are provided.

Q6: What if my child needs emergency care after hours?

A: For urgent orthopedic issues (e.g., sudden loss of mobility, severe pain, infection at surgical site), call the 24/7 Urgent Care Line at 1-215-559-5000. A physician on call will assess the situation and direct you to the appropriate next step.

Q7: Does Shriners Philadelphia accept Medicaid or private insurance?

A: No. Because care is provided free of charge, insurance is not required or accepted. Families are not asked to submit insurance information unless they wish to use it for non-medical services (e.g., school transportation).

Q8: Can I donate to support Shriners Hospitals for Children – Philadelphia?

A: Yes. Donations can be made online at shrinerschildrens.org/donate, by phone at 1-800-237-5070, or by mail. All contributions support free care, research, and family services. Donors receive annual impact reports and recognition in the Shriners Annual Report.

Q9: Are there volunteer opportunities?

A: Yes. Volunteers assist with patient activities, family support, administrative tasks, and fundraising events. Applications are accepted online at shrinerschildrens.org/philadelphia/volunteer.

Q10: How do I get a copy of my child’s medical records?

A: Contact the Medical Records Department at 1-800-237-5067 or email medicalrecords@shrinerschildrens.org. You will need to complete a release form and provide photo ID. Records are typically mailed within 10 business days.

Conclusion

Shriners Hospitals for Children – Philadelphia: Pediatric Ortho is far more than a medical facility—it is a lifeline for children and families navigating the most challenging orthopedic conditions. With its unwavering commitment to free, compassionate, and cutting-edge care, the hospital has redefined what pediatric healthcare can achieve when driven by philanthropy, innovation, and humanity.

The official customer support team stands as the first and most vital point of contact for families seeking help. Whether you’re calling from Philadelphia, Paris, or Pune, the toll-free numbers and global helplines ensure that no family is ever left without guidance. From the moment you reach out, you are not just speaking to a representative—you are connecting with a network of professionals who have dedicated their careers to ensuring every child gets the chance to walk, run, and thrive.

If you or someone you know has a child with an orthopedic condition, do not delay. Call 1-800-237-5067 today. The journey to healing begins with a single call—and at Shriners Hospitals for Children – Philadelphia, that call is answered with hope, expertise, and boundless compassion.

Because at Shriners, every child matters. And no child is ever turned away.