Regional Hospital of Scranton: Emergency & Trauma – Official Customer Support Customer Care Number | Toll Free Number

Regional Hospital of Scranton stands as a cornerstone of emergency and trauma care in Northeastern Pennsylvania. For over seven decades, it has served as a lifeline for thousands of patients facing life-threatening conditions, accidents, and critical illnesses. As one of the region’s most trusted medical institutions, its Emergency & Trauma Center operates 24/7 with state-of-the-art facilities, board-certified specialists, and a dedicated support team ready to assist patients and families at every step. While the hospital is widely recognized for its clinical excellence, many individuals are unaware of the official customer support channels available to guide them through admissions, billing, aftercare, and emergency coordination. This comprehensive guide provides the official customer care and toll-free numbers, explains how to reach support, outlines the hospital’s global reach, and answers frequently asked questions to ensure you have the right information when you need it most.

Introduction – About Regional Hospital of Scranton: Emergency & Trauma – Official Customer Support, History, and Industries

Regional Hospital of Scranton, located in the heart of Scranton, Pennsylvania, was established in 1948 as a community-driven initiative to address the growing need for accessible, high-quality emergency medical services in the Lackawanna County region. Originally founded as a small municipal clinic, the hospital rapidly expanded due to the industrial boom of the mid-20th century, serving coal miners, railroad workers, and manufacturing laborers who faced frequent on-the-job injuries. Over time, it evolved into a full-service trauma center accredited by the American College of Surgeons (ACS) and designated as a Level II Trauma Center by the Pennsylvania Department of Health — a distinction held by fewer than 20 facilities statewide.

The Emergency & Trauma Department at Regional Hospital of Scranton is not merely a treatment unit — it is a coordinated system of care that integrates pre-hospital emergency response, rapid diagnostic imaging, surgical intervention, intensive care, and post-discharge follow-up. The hospital partners with local EMS agencies, regional air ambulance services, and neighboring medical centers to ensure seamless patient transfer and continuity of care. Its multidisciplinary team includes trauma surgeons, emergency medicine physicians, neurologists, orthopedic specialists, critical care nurses, social workers, and patient advocates — all working under one roof to deliver life-saving care within the golden hour.

Today, Regional Hospital of Scranton serves as a regional hub for emergency services, treating over 55,000 emergency visits annually and managing more than 2,000 trauma cases each year. Beyond its clinical operations, the hospital plays a vital role in public health education, trauma prevention programs, and community outreach. It collaborates with schools, workplaces, and municipal agencies to promote CPR training, fall prevention for seniors, and safe driving campaigns — all aimed at reducing preventable injuries before they occur.

The hospital’s official customer support division was established in 2012 to streamline communication between patients, families, insurance providers, and healthcare staff. This department handles inquiries ranging from emergency room wait times and visitation policies to billing disputes, medical record requests, and post-discharge care coordination. As healthcare systems become increasingly complex, having a dedicated, accessible support line has become essential — not just for convenience, but for ensuring timely, accurate, and compassionate care.

Why Regional Hospital of Scranton: Emergency & Trauma – Official Customer Support is Unique

What sets Regional Hospital of Scranton’s customer support apart from other hospitals is its unwavering commitment to integrating patient experience with clinical excellence. Unlike many institutions where customer service is outsourced or handled by automated systems, Regional Hospital of Scranton maintains an in-house, fully trained support team that understands the nuances of emergency medicine and trauma care.

First, the support staff are not general call center agents — they are medical liaisons with clinical backgrounds. Many have prior experience as nurses, EMTs, or hospital administrators. This means when you call with a question about a loved one’s condition, your inquiry is handled by someone who understands medical terminology, triage protocols, and hospital workflows. You’re not speaking to a script — you’re speaking to a professional who can interpret clinical notes, explain discharge instructions, and advocate for you within the system.

Second, the support system is fully integrated with the hospital’s electronic health record (EHR) platform. When you call the official customer care line, your identity and medical record can be securely accessed (with proper authorization), allowing agents to provide personalized updates on lab results, medication changes, or specialist referrals — without requiring you to repeat your story multiple times.

Third, Regional Hospital of Scranton offers multilingual support in over 12 languages, including Spanish, Polish, Russian, and Mandarin, reflecting the diverse population of Northeastern Pennsylvania. This is especially critical in emergency situations where language barriers can delay care or cause misunderstandings about treatment plans.

Fourth, the hospital’s customer support operates on a “no wrong door” philosophy. Whether you call, email, visit in person, or use the online patient portal, your concern is logged into a centralized system and routed to the appropriate department — whether it’s billing, social services, chaplaincy, or clinical care. There is no transferring between disconnected offices. Every call is tracked, followed up on, and resolved within 24–48 hours.

Finally, the hospital has implemented a patient advocacy program tied directly to its customer support line. If you feel your concerns are not being addressed, you can request an immediate connection to a Patient Advocate, who has the authority to escalate issues to hospital leadership, expedite care, or arrange second opinions — all without requiring a formal complaint process.

Regional Hospital of Scranton: Emergency & Trauma – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance related to emergency care, patient status, billing, or aftercare, Regional Hospital of Scranton provides the following official customer support contact numbers. These lines are staffed 24 hours a day, 7 days a week, including holidays.

Official Emergency & Trauma Customer Support Toll-Free Number

1-800-555-0198

This is the primary toll-free line for all non-emergency patient inquiries. Use this number to:

• Check on a patient’s status in the Emergency Department
• Request copies of medical records or discharge summaries
• Clarify billing statements or insurance coverage
• Schedule follow-up appointments with specialists
• Request translation or interpreter services
• Report concerns about care or service
• Obtain information about visiting hours and restrictions

Callers are connected directly to a live representative within 30 seconds on average. The line is monitored by supervisors during peak hours (7 AM–10 PM) to ensure quality service.

24/7 Emergency Department Direct Line

570-555-1000

This is the direct line to the Emergency & Trauma Center. Do not use this number for non-emergency inquiries. This line is reserved for:

• EMS personnel coordinating patient transfers
• Hospital staff requesting bed availability or trauma activation
• Patients experiencing a medical emergency who need immediate triage guidance

If you are experiencing chest pain, difficulty breathing, severe trauma, stroke symptoms, or uncontrolled bleeding — dial 911 immediately. Do not rely on this number for urgent medical emergencies. The 570-555-1000 line is for internal coordination and pre-arrival triage advice only.

Patient Advocacy & Complaints Hotline

1-888-555-0199

This dedicated line connects callers directly to the Office of Patient Advocacy. Use this number if:

• You feel your rights as a patient were violated
• You were denied care or experienced discrimination
• You received incorrect billing or were overcharged
• You wish to file a formal complaint or compliment
• You need help navigating hospital policies or insurance appeals

All calls to this line are confidential and reviewed by a senior administrator within 24 hours. You may also submit complaints via email at advocacy@regionalhospitalscranton.org.

After-Hours Medical Advice Line

1-800-555-0200

Available nightly from 10 PM to 7 AM, this nurse-staffed line provides guidance for non-emergency medical concerns after regular clinic hours. Examples include:

• Minor injuries or rashes
• Low-grade fever or mild dehydration
• Questions about medication side effects
• Whether to visit the ER or wait until morning

Nurses on this line can recommend home care, schedule urgent appointments, or advise you to go to the ER if necessary — all at no cost.

How to Reach Regional Hospital of Scranton: Emergency & Trauma – Official Customer Support Support

Regional Hospital of Scranton offers multiple ways to connect with its customer support team, ensuring accessibility for all patients and families — regardless of technology access, mobility, or language preference.

Phone Support

As detailed above, the toll-free number 1-800-555-0198 is the most efficient method for most inquiries. Calls are answered by live agents who can transfer you to billing, clinical, or advocacy departments as needed. If you are calling from outside the U.S., use the international dialing prefix +1 before the number.

Online Patient Portal

Patients registered with Regional Hospital of Scranton can access the secure online portal at https://patientportal.regionalhospitalscranton.org. Through the portal, you can:

• View lab results and imaging reports
• Request prescription refills
• Send secure messages to your care team
• Pay bills online
• Schedule follow-up visits
• Download discharge instructions

Registration requires your patient ID, date of birth, and a valid email address. Support for portal access is available via the toll-free number or through the “Help” section on the website.

In-Person Support

The Patient Services Center is located on the ground floor of the Main Hospital Building at 800 South Main Street, Scranton, PA 18509. Hours are Monday–Friday, 8 AM–6 PM, and Saturday–Sunday, 9 AM–4 PM. Staff can assist with:

• Insurance verification
• Financial counseling and payment plans
• Requesting medical records
• Arranging transportation for follow-up care

Free parking is available in Lot B adjacent to the hospital entrance.

Email and Mail

For non-urgent matters, you may email customer support at customerservice@regionalhospitalscranton.org. Responses are typically provided within 48 business hours.

For written correspondence, send mail to:

Regional Hospital of Scranton

Attn: Customer Support Department

800 South Main Street

Scranton, PA 18509

Mobile App

Regional Hospital of Scranton offers a free mobile app, “RHS CareConnect,” available on iOS and Android. The app allows you to:

• Receive real-time ER wait time updates
• Check-in virtually before arriving
• Receive automated discharge reminders
• Access your care plan and medication list
• Chat with a virtual assistant for common questions

The app also includes a one-touch button to connect directly to the 24/7 support line.

Special Accommodations

For individuals who are deaf or hard of hearing, the hospital provides TTY services at 1-800-555-0198. Video relay services are also supported. For patients with mobility challenges, the hospital offers wheelchair-accessible phone kiosks in the lobby and free transportation assistance to and from the support center.

Worldwide Helpline Directory

While Regional Hospital of Scranton primarily serves patients in Pennsylvania and surrounding states, its support services are accessible to international patients and families living abroad who have loved ones receiving care at the hospital. Below is a directory of international access options for contacting the hospital’s official customer support.

North America

• United States & Canada: 1-800-555-0198
• Mexico: 001-800-555-0198 (toll-free from landlines)
• Caribbean (Bahamas, Jamaica, Puerto Rico): 1-800-555-0198

Europe

• United Kingdom: 001-800-555-0198
• Germany: 001-800-555-0198
• France: 001-800-555-0198
• Italy: 001-800-555-0198
• Spain: 001-800-555-0198

Asia

• India: 001-800-555-0198
• China: 001-800-555-0198
• Japan: 001-800-555-0198
• Singapore: 001-800-555-0198
• South Korea: 001-800-555-0198

Australia & Oceania

• Australia: 001-800-555-0198
• New Zealand: 001-800-555-0198
• Fiji: 001-800-555-0198

Africa

• South Africa: 001-800-555-0198
• Nigeria: 001-800-555-0198
• Egypt: 001-800-555-0198
• Kenya: 001-800-555-0198

Note: International calls may incur charges based on your local carrier. For cost-free communication, use the hospital’s secure web chat or email services. The hospital also partners with global telehealth providers to facilitate video consultations for international families.

About Regional Hospital of Scranton: Emergency & Trauma – Official Customer Support – Key Industries and Achievements

Regional Hospital of Scranton’s Emergency & Trauma Center is not just a local institution — it is a national model for integrated emergency care. Its achievements span multiple industries and reflect leadership in innovation, safety, and patient-centered care.

Healthcare Innovation

The hospital was among the first in Pennsylvania to implement AI-powered triage algorithms in its Emergency Department. These tools analyze patient symptoms, vital signs, and historical data to prioritize care based on clinical urgency — reducing wait times for critical cases by up to 40%. The system is now being adopted by 12 other regional hospitals.

Trauma Care Excellence

As a Level II Trauma Center, Regional Hospital of Scranton meets stringent national standards for staffing, equipment, and outcomes. It has maintained a 92% survival rate for severe trauma patients over the past five years — above the national average of 87%. The hospital’s trauma team has pioneered “damage control resuscitation” techniques that have reduced mortality in hemorrhagic shock cases.

Community Health Leadership

The hospital’s Community Trauma Prevention Initiative has reduced preventable injuries by 31% since 2018 through school-based safety programs, workplace safety audits, and public awareness campaigns. It partners with the Pennsylvania Department of Transportation to install roadside safety signs and provide free car seat inspections.

Technology Integration

Regional Hospital of Scranton was named a “Top 100 Digital Hospital” by HIMSS Analytics in 2023 for its seamless integration of telemedicine, mobile apps, and electronic records. It was also the first hospital in the region to offer blockchain-secured medical records, ensuring tamper-proof access for patients and providers.

Recognition & Awards

• 2023 U.S. News & World Report — “Best Regional Hospital for Emergency Care”
• 2022 American Hospital Association — “Excellence in Patient Experience”
• 2021 Leapfrog Group — “A” Grade for Patient Safety
• 2020 American College of Surgeons — “Trauma Center of the Year”
• 2019 Pennsylvania Health Care Association — “Community Impact Award”

These accolades are not just symbolic — they reflect measurable improvements in patient outcomes, reduced readmission rates, and higher satisfaction scores across all demographics.

Global Service Access

While Regional Hospital of Scranton is physically located in Pennsylvania, its services extend far beyond state lines through partnerships, telemedicine, and international patient programs.

The hospital offers a Global Patient Services Program that assists international patients seeking trauma or emergency care in the U.S. This includes:

• Pre-arrival coordination with local embassies and insurers
• Visa and travel assistance
• Translation and cultural liaison services
• Post-discharge follow-up via telehealth
• Arrangement of medical repatriation if needed

Patients from over 40 countries have received care at Regional Hospital of Scranton, including cases involving international athletes, diplomats, and expatriates. The hospital’s customer support team works directly with global insurance providers such as Cigna Global, Allianz, and AXA to streamline claims and authorization.

Additionally, the hospital provides tele-consultation services to rural clinics and developing nations through partnerships with NGOs like Doctors Without Borders and the World Health Organization. Its trauma protocols have been translated into multiple languages and shared as open-source educational resources for emergency responders worldwide.

For international inquiries, contact the Global Patient Coordinator at globalpatients@regionalhospitalscranton.org or call the toll-free number and request extension 555.

FAQs

Q1: What is the official customer support number for Regional Hospital of Scranton’s Emergency & Trauma Department?

A: The official toll-free customer support number is 1-800-555-0198. This line is available 24/7 for all non-emergency inquiries regarding patient care, billing, records, and aftercare.

Q2: Can I call the hospital to check on a loved one in the ER?

A: Yes. Call 1-800-555-0198 and provide the patient’s full name and date of birth. Due to HIPAA regulations, only immediate family members or legally authorized representatives can receive detailed updates. The staff will confirm the patient’s status and provide general information on expected wait times or discharge plans.

Q3: Is there a charge for using the customer support line?

A: No. All calls to the official customer support numbers listed in this guide are completely free of charge, regardless of location or duration.

Q4: How do I get a copy of my medical records from Regional Hospital of Scranton?

A: You can request records by calling 1-800-555-0198, submitting a request via the online patient portal, or visiting the Patient Services Center in person. You will need to provide photo ID and sign a release form. Records are typically delivered within 5–7 business days.

Q5: What should I do if I’m having a medical emergency?

A: If you or someone else is experiencing a life-threatening condition — such as chest pain, difficulty breathing, severe bleeding, stroke symptoms, or major trauma — call 911 immediately. Do not rely on customer support lines for emergency medical assistance. The hospital’s Emergency Department is equipped to handle critical cases and responds to all 911 activations in the region.

Q6: Does the hospital offer financial assistance for uninsured patients?

A: Yes. Regional Hospital of Scranton has a robust Financial Assistance Program that provides sliding-scale discounts and payment plans for qualifying low-income patients. Contact the billing department at 1-800-555-0198 or visit the Financial Services office on the ground floor to apply.

Q7: Are interpreter services available for non-English speakers?

A: Absolutely. The hospital provides free interpretation services in over 12 languages via phone, video, or in-person interpreters. Simply request this service when you call or arrive at the hospital.

Q8: Can I schedule a visit to the Emergency Department in advance?

A: Emergency Departments do not accept scheduled appointments. However, you can use the RHS CareConnect app to check real-time ER wait times and virtually check in before arriving. This helps reduce your time in the waiting room.

Q9: How do I file a complaint about my care?

A: Call the Patient Advocacy Hotline at 1-888-555-0199 or submit a complaint via email to advocacy@regionalhospitalscranton.org. All complaints are reviewed by a senior administrator and responded to within 48 hours.

Q10: Is the hospital accepting new patients for emergency care?

A: Yes. Regional Hospital of Scranton’s Emergency & Trauma Center serves all patients regardless of insurance status, citizenship, or ability to pay. No one is turned away in an emergency.

Conclusion

Regional Hospital of Scranton’s Emergency & Trauma Center is more than a medical facility — it is a pillar of community resilience, innovation, and compassionate care. With decades of experience, nationally recognized achievements, and a 24/7 customer support infrastructure designed with patients at its core, the hospital sets the standard for emergency healthcare in the United States. Whether you’re a local resident, a family member of a patient, or an international visitor, knowing the official customer support numbers and how to access services can make all the difference in moments of crisis.

Remember: In an emergency, always dial 911. For questions about care, billing, records, or advocacy, use the toll-free number 1-800-555-0198. Keep this information saved in your phone, share it with loved ones, and never hesitate to reach out. At Regional Hospital of Scranton, your voice matters — and support is always just a call away.