Memorial Hospital in York: UPMC – Official Customer Support Customer Care Number | Toll Free Number

Memorial Hospital in York, Pennsylvania, is not just a healthcare facility—it is a cornerstone of community health, medical innovation, and patient-centered care under the prestigious University of Pittsburgh Medical Center (UPMC) network. As one of the leading regional medical centers in south-central Pennsylvania, Memorial Hospital delivers comprehensive services ranging from emergency care and surgical interventions to chronic disease management and preventive wellness programs. But behind the state-of-the-art facilities and expert medical teams lies a critical, often overlooked pillar of excellence: customer support. Whether you’re a patient seeking billing clarification, a family member needing visitation guidelines, or a referring physician coordinating care, access to reliable, compassionate, and efficient customer service is essential. This article provides a complete, SEO-optimized guide to Memorial Hospital in York: UPMC’s official customer support, including toll-free numbers, contact methods, global access, industry achievements, and frequently asked questions—all designed to empower patients and caregivers with accurate, up-to-date information.

Why Memorial Hospital in York: UPMC – Official Customer Support is Unique

What sets Memorial Hospital in York apart from other community hospitals isn’t just its clinical excellence—it’s the seamless integration of UPMC’s world-class infrastructure with personalized, local care. As a member of the UPMC system, Memorial Hospital benefits from over 30 years of innovation, research, and operational excellence. But unlike large urban medical centers that can feel impersonal, Memorial Hospital maintains a distinctly community-oriented approach. This balance is reflected in its customer support model.

UPMC Memorial Hospital’s customer service team is trained not just to answer questions, but to understand the emotional weight behind them. A caller asking about a loved one’s discharge plan isn’t just seeking information—they’re anxious, overwhelmed, or grieving. The support staff are equipped with empathy training, medical terminology fluency, and direct access to clinical records (with proper authorization), allowing them to provide accurate, real-time updates without transferring calls or leaving patients on hold.

Additionally, UPMC’s centralized digital platform ensures that customer support is integrated with electronic health records (EHR), billing systems, appointment scheduling, and telehealth portals. This means when you call, the representative can see your full medical history, recent lab results, and pending referrals—all while speaking with you. No other local hospital in York County offers this level of technological integration with human-centered service.

The hospital also distinguishes itself through multilingual support, 24/7 availability, and a dedicated patient advocacy team that steps in when insurance disputes, billing errors, or care coordination issues arise. Unlike typical call centers that follow rigid scripts, UPMC Memorial’s support team is empowered to escalate concerns immediately, often resolving complex issues within hours rather than days.

Moreover, UPMC Memorial Hospital actively collects patient feedback through post-visit surveys, social media monitoring, and community forums. These insights directly shape service improvements, ensuring that customer support evolves alongside patient needs. In fact, UPMC Memorial has consistently ranked among the top 10% of hospitals nationwide for patient satisfaction in customer service, according to Press Ganey and HCAHPS surveys.

Memorial Hospital in York: UPMC – Official Customer Support Toll-Free and Helpline Numbers

Accessing customer support at Memorial Hospital in York: UPMC is straightforward, with multiple toll-free numbers tailored to specific needs. Whether you’re calling from within Pennsylvania, another state, or even internationally, these official numbers ensure you reach the right department without unnecessary delays.

General Patient Services & Information Line

Toll-Free Number: 1-800-533-UPMC (8762)

This is the primary helpline for all non-emergency inquiries. From scheduling appointments and finding a specialist to understanding insurance coverage and requesting medical records, this line connects callers to trained patient service coordinators available Monday through Friday, 8:00 AM to 8:00 PM, and Saturday through Sunday, 9:00 AM to 5:00 PM Eastern Time.

Billing and Insurance Support

Toll-Free Number: 1-888-578-2273

For questions regarding hospital bills, payment plans, financial assistance programs, Medicaid/Medicare eligibility, or insurance denials, this dedicated line provides access to certified billing specialists. Representatives can help you understand itemized charges, apply for charity care, or set up interest-free payment arrangements. Support is available 24/7, with extended hours during the end-of-month billing cycle.

Medical Records Request Center

Toll-Free Number: 1-866-766-1100

Patients or authorized representatives can call this line to request copies of medical records, imaging reports, or discharge summaries. UPMC complies with HIPAA regulations and requires verification of identity before releasing records. Callers are guided through the process, including how to submit requests online via the UPMC Patient Portal for faster processing.

24/7 Nurse Advice Line

Toll-Free Number: 1-800-533-8762 (same as General Services, press 2)

For non-emergency medical questions after hours—such as whether to visit the ER, how to manage symptoms at home, or interpreting lab results—this nurse triage line connects callers to registered nurses with access to your medical history. Available 365 days a year, this service reduces unnecessary ER visits and ensures timely clinical guidance.

Specialty Care Coordination

Toll-Free Number: 1-877-822-UPMC (8762)

For patients referred to UPMC’s specialty centers (e.g., cancer care, neurology, cardiac rehabilitation), this line connects you to care coordinators who manage transitions between Memorial Hospital and UPMC’s network of tertiary care facilities in Pittsburgh, Harrisburg, and beyond.

Telehealth and Virtual Care Support

Toll-Free Number: 1-844-286-UPMC (8762)

If you’re experiencing technical difficulties with your UPMC MyHealth portal, video appointment software, or wearable health device integration, this support line provides IT assistance and step-by-step troubleshooting.

Important Note: Always verify you are calling the official UPMC numbers listed above. Scammers often mimic hospital phone numbers. To confirm authenticity, visit https://www.upmc.com/locations/hospitals/memorial and cross-reference the contact details listed on the official website.

How to Reach Memorial Hospital in York: UPMC – Official Customer Support Support

While phone support remains the most direct method, Memorial Hospital in York: UPMC offers multiple channels to ensure accessibility for all patients, regardless of age, tech-savviness, or physical ability. Below is a comprehensive guide to all official contact methods.

1. Phone Support

As detailed above, each department has a dedicated toll-free line. For the fastest service, have your patient ID, insurance card, and date of service ready before calling. Avoid calling during peak hours (8:30 AM–10:30 AM and 1:30 PM–3:30 PM) if possible.

2. Online Patient Portal – UPMC MyHealth

Visit https://myhealth.upmc.com to create a secure account. Once logged in, you can:

• Message your care team directly
• View test results and discharge summaries
• Request prescription refills
• Pay bills online
• Schedule non-urgent appointments

Messages sent through the portal are typically answered within 24–48 hours by clinical staff. For urgent matters, always call instead.

3. Email Support

For non-urgent, non-personal health inquiries (e.g., facility tours, community health events, employment opportunities), email: memorialcustomer@upmc.edu. Responses are typically provided within 3 business days. Do not send protected health information (PHI) via email unless encrypted through the secure portal.

4. Live Chat on Website

Available on the official Memorial Hospital page at www.upmc.com/locations/hospitals/memorial, the live chat feature connects you to a customer service representative during business hours (8:00 AM–8:00 PM ET). This is ideal for quick questions like parking directions, visiting hours, or wheelchair accessibility.

5. In-Person Support

Visit the Patient Services Desk on the Ground Floor of Memorial Hospital (1000 York Street, York, PA 17403). Staff are available Monday–Friday, 7:00 AM–7:00 PM, and weekends 8:00 AM–6:00 PM. The desk offers assistance with registration, financial counseling, translation services, and device loaners (e.g., hearing amplifiers, walkers).

6. Mail and Fax

Mailing Address:

Memorial Hospital Patient Services

1000 York Street

York, PA 17403

Fax Number: 717-851-4141

Use for sending signed authorization forms, insurance documents, or letters requesting records. Always include your full name, date of birth, and patient ID number.

7. Social Media and Community Outreach

Memorial Hospital maintains active, monitored profiles on Facebook (@UPMCMemorialYork) and Twitter (@UPMCMemorialYK). While not a substitute for private medical communication, these platforms are used to announce service changes, health fairs, and emergency alerts. DMs are monitored during business hours and redirected to appropriate departments.

8. Accessibility Services

For patients with hearing or speech impairments, TTY/TDD services are available at 1-800-533-UPMC by dialing 711 for relay services. American Sign Language (ASL) interpreters can be scheduled for in-person visits with 48 hours’ notice by calling the main line and requesting “Accessibility Services.”

Worldwide Helpline Directory

Memorial Hospital in York: UPMC serves not only local residents but also international patients seeking high-quality, cost-effective care in the United States. As part of UPMC International, the hospital supports global patients through a dedicated international patient services program. Below is a global directory of official contact numbers for patients traveling from abroad.

North America

• United States & Canada: 1-800-533-UPMC (8762)
• Mexico: 01-800-746-7346 (toll-free from landlines)

Europe

• United Kingdom: 0800-032-0520 (toll-free)
• Germany: 0800-183-1800 (toll-free)
• France: 0800-911-182 (toll-free)
• Italy: 800-922-121 (toll-free)
• Spain: 900-821-141 (toll-free)

Asia

• India: 1800-121-4726 (toll-free)
• China: 400-669-2878 (toll-free)
• Japan: 0120-56-8762 (toll-free)
• Singapore: 800-181-2876 (toll-free)
• South Korea: 080-895-8762 (toll-free)

Australia & Oceania

• Australia: 1800-621-8762 (toll-free)
• New Zealand: 0800-456-8762 (toll-free)

Latin America

• Brazil: 0800-891-8762 (toll-free)
• Argentina: 0800-666-8762 (toll-free)
• Colombia: 01-800-092-8762 (toll-free)
• Mexico (reiterated): 01-800-746-7346

International Direct Dial (for callers without toll-free access)

Global Direct Number: +1-717-851-5000

This number connects to the international patient coordinator at Memorial Hospital. A representative will assist with visa letters, travel coordination, accommodation referrals, and insurance verification for international patients.

UPMC International also offers multilingual support in Spanish, Mandarin, French, Arabic, Russian, and Hindi. When calling from abroad, be prepared to provide your country of origin, reason for seeking care, and preferred language.

For patients planning medical travel, UPMC Memorial Hospital offers complimentary virtual consultations with specialists prior to arrival. Contact the international office at least 4–6 weeks in advance to arrange appointments, translations, and logistics.

About Memorial Hospital in York: UPMC – Key Industries and Achievements

Memorial Hospital in York: UPMC operates across multiple critical healthcare industries, each marked by innovation, accreditation, and measurable outcomes. Below is an overview of its core service areas and industry-recognized achievements.

1. Emergency & Trauma Care

Memorial Hospital houses a Level II Trauma Center—the only one in York County—verified by the American College of Surgeons. It treats over 45,000 emergency cases annually, with a 98% survival rate for major trauma patients. The ER is staffed 24/7 by board-certified emergency physicians and nurses trained in advanced cardiac life support (ACLS), pediatric emergencies, and stroke protocols.

2. Cardiology & Cardiovascular Services

The UPMC Heart & Vascular Institute at Memorial offers minimally invasive procedures, including robotic-assisted coronary bypass and transcatheter aortic valve replacement (TAVR). The hospital has been recognized by the American Heart Association with the Gold Plus Award for stroke care and the Get With The Guidelines®-Coronary Artery Disease (GWTG-CAD) Gold Medal for excellence in cardiac care.

3. Cancer Care

Through its partnership with UPMC Hillman Cancer Center, Memorial Hospital provides cutting-edge oncology services, including immunotherapy, precision medicine, and proton therapy referrals. The cancer program is accredited by the Commission on Cancer (CoC) and has earned the National Accreditation Program for Breast Centers (NAPBC) designation.

4. Maternal & Newborn Care

The Labor & Delivery unit is designated as a Baby-Friendly Hospital by WHO and UNICEF, promoting breastfeeding and family-centered birth practices. The hospital delivers over 1,200 babies annually and offers high-risk pregnancy management, neonatal intensive care (NICU), and postpartum mental health support.

5. Neurosciences & Stroke Care

Memorial’s Comprehensive Stroke Center is certified by The Joint Commission and the American Heart Association. It provides rapid-response thrombectomy services and advanced neuroimaging, reducing stroke recovery times by 30% compared to regional averages.

6. Rehabilitation & Physical Therapy

The UPMC Rehabilitation Institute at Memorial offers inpatient and outpatient therapy for stroke, spinal cord injury, and orthopedic recovery. The program is accredited by CARF International and features robotic gait training, virtual reality therapy, and home modification assessments.

7. Behavioral Health

Memorial provides integrated behavioral health services, including inpatient psychiatric care, outpatient counseling, and crisis intervention. The hospital partners with the Pennsylvania Department of Human Services to offer free mental health screenings and suicide prevention programs.

8. Telemedicine & Digital Health

As a UPMC Digital Health leader, Memorial was among the first hospitals in Pennsylvania to implement AI-powered diagnostic tools, remote patient monitoring, and virtual ICU (eICU) surveillance. These innovations have reduced readmission rates by 22% and improved chronic disease management for over 8,000 patients.

Recent Achievements (2023–2024)

• Ranked

  1 in Patient Satisfaction in Pennsylvania by Consumer Reports (2023)

• Recipient of the UPMC President’s Award for Innovation in Patient Experience (2024)
• Recognized as a “Top 100 Community Hospital” by IBM Watson Health (2023)
• Zero hospital-acquired infections in 12 consecutive quarters (2022–2024)
• Launched the “Health Equity Initiative” to reduce disparities in diabetes and hypertension care among underserved populations

Global Service Access

Memorial Hospital in York: UPMC’s commitment to accessibility extends far beyond its physical location. Thanks to UPMC’s global network and digital infrastructure, patients worldwide can access its services in multiple ways.

For international patients, UPMC offers end-to-end medical travel packages that include visa support letters, airport transfers, hotel accommodations near the hospital, interpreter services, and post-discharge follow-up care coordination. These packages are available for elective procedures such as joint replacements, cardiac surgery, and cancer treatment.

Domestically, UPMC’s telehealth platform allows patients in rural Pennsylvania, Ohio, and West Virginia to consult with Memorial Hospital specialists without traveling. Remote monitoring devices—such as Bluetooth-enabled blood pressure cuffs, glucose meters, and heart rhythm trackers—are mailed to patients’ homes, with data transmitted directly to care teams.

Additionally, Memorial Hospital partners with community health centers across York County to host monthly mobile clinics offering free screenings for diabetes, hypertension, and cancer. These clinics are staffed by Memorial physicians and supported by UPMC’s mobile health unit, ensuring underserved populations receive the same standard of care as hospital patients.

For employers and insurers, UPMC Memorial provides corporate wellness programs and on-site health screenings. Companies can contract with the hospital to offer preventive care, flu shots, and mental health workshops to employees, reducing absenteeism and healthcare costs.

Finally, UPMC Memorial’s research division collaborates with universities and global health organizations on clinical trials for rare diseases, AI-driven diagnostics, and post-pandemic recovery protocols. Patients can enroll in these trials through the hospital’s research coordinator, who provides full financial and logistical support.

FAQs

Q1: Is Memorial Hospital in York: UPMC the same as York Hospital?

A: Yes. Memorial Hospital in York was formerly known as York Hospital. In 2012, it officially became part of the UPMC network and was renamed UPMC Memorial Hospital. All services, staff, and systems transitioned under the UPMC brand, but the location and mission remain unchanged.

Q2: What are the visiting hours at Memorial Hospital?

A: General visiting hours are 11:00 AM–8:00 PM daily. For ICU and NICU, visiting is limited to two visitors at a time, 1:00 PM–3:00 PM and 5:00 PM–7:00 PM. Children under 12 must be accompanied by an adult and are restricted from ICU areas. Always check with the unit nurse before visiting.

Q3: How do I get a copy of my medical records?

A: Call 1-866-766-1100 or submit a request through the UPMC MyHealth portal. You’ll need to provide photo ID and sign a release form. Records are typically available within 7–10 business days. Urgent requests may be processed in 24–48 hours for a $10 fee.

Q4: Does Memorial Hospital accept Medicare and Medicaid?

A: Yes. Memorial Hospital accepts all major insurance plans, including Medicare, Medicaid, CHIP, and private insurers. Financial counselors are available to help determine eligibility and apply for assistance programs.

Q5: Can I schedule a second opinion with a UPMC specialist?

A: Absolutely. UPMC offers complimentary second opinion consultations for patients referred from Memorial Hospital or other providers. Call 1-877-822-UPMC to schedule. You’ll need to send your medical records in advance.

Q6: Is there parking at Memorial Hospital?

A: Yes. Free parking is available in the main lot and garage. Valet service is offered at the main entrance from 7:00 AM–7:00 PM. Electric vehicle charging stations are available on Level 2 of the garage.

Q7: Does Memorial Hospital offer interpreter services?

A: Yes. Free interpretation services are available in over 150 languages, including ASL. Request an interpreter when scheduling your appointment or upon arrival at the Patient Services Desk.

Q8: How do I file a complaint or compliment about my care?

A: Call 1-800-533-UPMC and ask for the Patient Relations Department. You can also submit feedback online at www.upmc.com/about/feedback. All submissions are reviewed within 5 business days.

Q9: Are there any volunteer opportunities at Memorial Hospital?

A: Yes. Volunteers assist with wayfinding, gift shop operations, and patient comfort programs. Requirements include a background check, health screening, and 20 hours of training. Apply at www.upmc.com/volunteer.

Q10: What should I do in a medical emergency?

A: Call 911 immediately. Do not rely on customer service lines for emergencies. Memorial Hospital’s ER is open 24/7 and accepts all emergency cases regardless of insurance status.

Conclusion

Memorial Hospital in York: UPMC stands as a beacon of integrated, compassionate, and technologically advanced healthcare in south-central Pennsylvania. Its official customer support system is not an afterthought—it is a core component of its mission to deliver exceptional patient experiences from the first call to long-term recovery. With dedicated toll-free numbers, multilingual support, global access, and a commitment to transparency and empathy, UPMC Memorial ensures that no patient feels lost in the system.

Whether you’re a local resident managing a chronic condition, a family member coordinating care for a loved one, or an international patient seeking world-class treatment, the resources outlined in this guide empower you to navigate the healthcare journey with confidence. Remember: your voice matters. Use the numbers, portals, and services provided to advocate for yourself and others. In healthcare, access to information is access to life.

For the most current updates, always refer to the official UPMC Memorial Hospital website: https://www.upmc.com/locations/hospitals/memorial. Stay informed. Stay connected. Stay healthy.