Jefferson Frankford Hospital in Philadelphia: Jefferson Health – Official Customer Support Customer Care Number | Toll Free Number

Jefferson Frankford Hospital, part of Jefferson Health, stands as a cornerstone of community-based healthcare in Northeast Philadelphia. With deep roots in the Frankford neighborhood and a legacy spanning over a century, the hospital has evolved from a modest local clinic into a full-service medical center offering advanced diagnostics, emergency care, surgical services, and comprehensive outpatient programs. As a vital member of the Jefferson Health network — one of the largest integrated healthcare systems in the Philadelphia region — Jefferson Frankford Hospital combines compassionate, personalized care with cutting-edge medical technology. For patients, families, and community members seeking assistance, understanding how to connect with official customer support is essential. This guide provides complete, accurate, and up-to-date information on Jefferson Frankford Hospital’s official customer support channels, including toll-free numbers, service access methods, global reach, and frequently asked questions — all designed to empower you with the knowledge to navigate your healthcare journey with confidence.

Why Jefferson Frankford Hospital in Philadelphia: Jefferson Health – Official Customer Support is Unique

Jefferson Frankford Hospital’s customer support system is not just a call center or a help desk — it is an extension of its mission to deliver patient-centered, accessible, and equitable healthcare. Unlike generic hospital support lines that offer scripted responses, Jefferson Health’s customer care team is trained to understand the unique needs of a diverse, urban population. The Frankford campus serves a community with high rates of chronic conditions such as diabetes, hypertension, and asthma, as well as significant populations of older adults, immigrants, and low-income families. Recognizing these challenges, Jefferson Frankford’s support infrastructure is built around cultural competency, language accessibility, and proactive outreach.

The uniqueness of Jefferson Frankford Hospital’s customer support lies in its integration with the broader Jefferson Health ecosystem. Patients can reach a single point of contact for questions about billing, insurance, appointment scheduling, telehealth access, medication refills, and even social services referrals — all without being transferred across multiple departments. The support team is empowered to resolve complex issues, including insurance denials, prior authorization delays, and transportation needs for non-emergency medical appointments. Additionally, Jefferson Health’s digital platform, MyJefferson, syncs seamlessly with customer service, allowing agents to pull real-time patient records to provide personalized, accurate guidance.

Another distinguishing factor is the hospital’s commitment to community health equity. Jefferson Frankford’s customer care team collaborates with local nonprofits, faith-based organizations, and public health agencies to ensure that language barriers, digital literacy gaps, and socioeconomic challenges do not prevent access to care. Bilingual representatives fluent in Spanish, Mandarin, Bengali, and Arabic are available during extended hours. The hospital also operates a dedicated Patient Advocacy Line that helps individuals navigate Medicaid applications, financial assistance programs, and sliding-scale fee structures.

Unlike many healthcare providers that outsource customer service to third-party vendors, Jefferson Frankford Hospital maintains an in-house support team composed of licensed healthcare professionals, social workers, and trained patient navigators. This ensures that every interaction is not only efficient but clinically informed. Whether you’re calling about a lab result, a prescription issue, or a concern about post-surgery recovery, the person on the other end of the line understands the medical context — and can guide you with empathy and expertise.

Jefferson Frankford Hospital in Philadelphia: Jefferson Health – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless access to care and support, Jefferson Frankford Hospital — as part of Jefferson Health — provides multiple official customer support channels. Below are the verified, up-to-date toll-free and helpline numbers for patients, families, and community members seeking assistance.

Primary Patient Care and Customer Support Line

Toll-Free: 1-800-JEFF-HEALTH (1-800-533-3432)

This is the main helpline for all Jefferson Health facilities, including Jefferson Frankford Hospital. Available 24 hours a day, 7 days a week, this number connects callers to trained patient service representatives who can assist with:

• Scheduling and rescheduling appointments
• Accessing medical records and test results
• Insurance and billing inquiries
• Referrals to specialists
• Telehealth setup and technical support
• Language interpretation services
• Transportation assistance for medical appointments

Callers are directed to the appropriate department based on their needs, including the Frankford Hospital-specific billing office, pharmacy support, or patient advocacy team.

Jefferson Frankford Hospital Direct Line (Business Hours)

Local: (215) 642-2000

This number connects directly to the front desk of Jefferson Frankford Hospital during standard business hours: Monday through Friday, 8:00 AM to 6:00 PM. This line is ideal for patients who prefer speaking with someone familiar with the Frankford campus operations, including parking, visitor policies, department locations, and on-site services such as the urgent care center or maternal health clinic.

Billing and Financial Assistance Support

Toll-Free Billing Line: 1-866-544-8558

For questions regarding statements, payment plans, charity care applications, or insurance disputes, this dedicated billing support line offers specialized assistance. Representatives here are trained in healthcare finance and can help patients apply for financial aid programs, set up interest-free payment arrangements, or appeal denied claims. All conversations are confidential and protected under HIPAA regulations.

24/7 Nurse Advice Line

Toll-Free: 1-800-JEFF-NURSE (1-800-533-3687)

Need medical advice after hours? This free service connects callers to registered nurses who can assess symptoms, recommend next steps, and determine whether urgent care or emergency services are needed. The nurse advice line is available 24/7 and is staffed by Jefferson Health clinical professionals who have access to your medical history if you’re registered in MyJefferson.

MyJefferson Patient Portal Support

Online Support: www.myjefferson.org/support

Phone: 1-800-737-7777 (Monday–Friday, 8 AM–8 PM)

If you’re having trouble logging in to your MyJefferson account, resetting your password, or accessing your lab results, this dedicated portal support line provides step-by-step technical assistance. The portal is available in multiple languages and is fully accessible for users with visual or mobility impairments.

Specialty Services and Community Outreach

Community Health Hotline: 1-877-543-7767

Operated in partnership with local public health agencies, this line connects callers to free or low-cost services such as diabetes education, smoking cessation programs, mental health screenings, and vaccination clinics. It is especially helpful for uninsured or underinsured residents of Northeast Philadelphia.

All numbers listed above are verified through Jefferson Health’s official website (www.jefferson.edu) and are not affiliated with any third-party or telemarketing services. Always verify the number on the official Jefferson Health website before calling to avoid scams or misinformation.

How to Reach Jefferson Frankford Hospital in Philadelphia: Jefferson Health – Official Customer Support Support

Reaching Jefferson Frankford Hospital’s customer support is designed to be simple, efficient, and accessible through multiple channels. Whether you prefer speaking on the phone, using digital tools, or visiting in person, there is a pathway tailored to your needs.

Phone Support: The Most Direct Method

Calling the toll-free numbers listed above remains the most immediate way to receive assistance. When you call, you’ll be greeted by an automated system that allows you to select your reason for calling — such as “Appointments,” “Billing,” “Nurse Advice,” or “Language Assistance.” After selecting your option, you’ll be connected to a live representative. Wait times are typically under 3 minutes during business hours. If you’re calling after hours, you can leave a voicemail, and a representative will return your call within 24 hours.

For non-English speakers: Press “0” at any time during the automated menu to be connected to an interpreter in over 150 languages, including sign language via video relay services.

Online Support via MyJefferson Portal

MyJefferson is Jefferson Health’s secure, HIPAA-compliant patient portal. Once registered, you can:

• View test results and imaging reports
• Request prescription refills
• Message your care team securely
• Pay bills online
• Schedule or cancel appointments
• Complete pre-visit questionnaires

To register, visit www.myjefferson.org and click “Sign Up.” You’ll need your Jefferson Health medical record number, which can be found on any recent billing statement or provided by the front desk during your visit.

Email and Secure Messaging

For non-urgent inquiries, you can send a secure message through MyJefferson. Emails sent through the portal are answered by clinical or administrative staff within 1–2 business days. Do not use regular email or unsecured platforms to send personal health information.

In-Person Support at Jefferson Frankford Hospital

For those who prefer face-to-face assistance, the Patient Services Desk is located on the first floor of Jefferson Frankford Hospital, near the main entrance. Staff are available Monday through Friday, 7:00 AM to 7:00 PM, and on weekends from 8:00 AM to 4:00 PM. The desk provides help with:

• Registering for appointments
• Obtaining visitor passes
• Accessing financial counseling
• Requesting printed copies of medical records
• Connecting with social workers

Free parking is available for patients and visitors, and the hospital offers wheelchair accessibility, sign language interpreters, and braille materials upon request.

Mobile App Support

Jefferson Health offers a mobile app — “Jefferson Health” — available for iOS and Android devices. The app allows you to:

• Receive appointment reminders
• Check wait times at the ER
• Access your care team’s contact info
• Find directions to the hospital
• Submit feedback or complaints

The app includes a built-in chat feature that connects you directly to customer service during business hours.

Mail and Written Correspondence

If you prefer to communicate by mail, send written inquiries to:

Jefferson Frankford Hospital

Attn: Patient Services

2400 Frankford Avenue

Philadelphia, PA 19125

Response time for mailed inquiries is typically 5–7 business days.

Worldwide Helpline Directory

While Jefferson Frankford Hospital primarily serves the Philadelphia region, Jefferson Health’s global patient services extend beyond U.S. borders. International patients seeking care at Jefferson Frankford Hospital or other Jefferson Health facilities can access dedicated international support services.

International Patient Services (Global Access)

Toll-Free International: +1-800-533-3432 (from the U.S. and Canada)

Direct International Line: +1-215-955-6000

Jefferson Health has a dedicated International Patient Services office that assists patients from over 80 countries. Services include:

• Visa and travel coordination
• International insurance verification
• Translation and interpretation services
• Accommodation arrangements near the hospital
• Pre-arrival medical record review
• Post-discharge follow-up care planning

International patients are assigned a personal care coordinator who guides them through every step — from initial inquiry to post-treatment follow-up. The office operates Monday through Friday, 8:30 AM to 5:00 PM Eastern Time.

Regional Support Centers

For patients in Latin America, the Middle East, and Asia, Jefferson Health partners with local medical facilitators to provide pre-screening and logistical support:

• Latin America: Contact Latin America Patient Services at +1-800-533-3432 (ask for Spanish or Portuguese support)
• India and South Asia: Partner: MedTourIndia — www.medtourindia.com/jefferson
• China and Southeast Asia: Partner: Cigna Global Health Services — +86-10-8529-9800
• United Kingdom and Europe: Contact Jefferson Health International at international@jefferson.edu

All international inquiries are handled with strict confidentiality and compliance with GDPR and HIPAA regulations.

Global Telehealth Access

Jefferson Health offers telehealth consultations for international patients seeking second opinions or follow-up care. Through the MyJefferson app or web portal, patients outside the U.S. can schedule video visits with Jefferson Frankford specialists in cardiology, neurology, oncology, and maternal-fetal medicine. Fees vary by specialty and insurance coverage.

About Jefferson Frankford Hospital in Philadelphia: Jefferson Health – Official Customer Support – Key Industries and Achievements

Jefferson Frankford Hospital is more than a community hospital — it is a leader in healthcare innovation, equity, and service delivery. As part of Jefferson Health, it operates within a network of 17 hospitals, 500+ outpatient sites, and over 20,000 employees. Below are key industries and landmark achievements that define its reputation and impact.

Emergency and Trauma Care

Jefferson Frankford Hospital is designated as a Level II Trauma Center by the Pennsylvania Department of Health — the only such facility in Northeast Philadelphia. It handles over 50,000 emergency visits annually, making it one of the busiest ERs in the region. The hospital’s emergency department features rapid-response teams, 24/7 radiology and lab services, and a dedicated behavioral health crisis unit.

Maternal and Child Health

The hospital’s Center for Women’s Health offers comprehensive prenatal care, high-risk pregnancy management, labor and delivery services, and postpartum support. In 2023, Jefferson Frankford delivered over 2,000 babies and received national recognition from the March of Dimes for reducing preterm birth rates by 18% over five years.

Chronic Disease Management

With a focus on diabetes, heart disease, and asthma — conditions disproportionately affecting the local population — Jefferson Frankford runs one of the largest community-based chronic disease management programs in the region. The hospital partners with the Philadelphia Department of Public Health to provide free glucose monitors, inhalers, and nutrition counseling to uninsured residents.

Behavioral Health Integration

Jefferson Frankford was among the first hospitals in Pennsylvania to integrate behavioral health services into primary care. On-site psychologists, psychiatrists, and substance use counselors work alongside medical teams to treat depression, anxiety, and addiction as part of holistic care. The hospital’s “Bridge to Recovery” program has reduced emergency psychiatric readmissions by 32% since its launch in 2021.

Community Health Initiatives

Jefferson Frankford’s Community Health Impact Report (2023) highlights key achievements:

• Provided over 12,000 free health screenings to underserved populations
• Delivered 8,500 meals to food-insecure patients through its “Healing Plates” program
• Partnered with 45 local schools to provide on-site vision and dental screenings
• Launched a mobile health unit serving 12 neighborhoods with no nearby clinics

The hospital also operates a medical residency program in family medicine, training the next generation of community-focused physicians.

Awards and Recognition

• U.S. News & World Report — “High Performing” in Diabetes & Endocrinology (2023)
• Healthgrades — 5-Star Rating for Stroke Care (2022–2024)
• Becker’s Hospital Review — “100 Great Community Hospitals” (2023)
• Joint Commission — Gold Seal of Approval for Comprehensive Stroke Center
• American Hospital Association — “Excellence in Community Health” Award (2022)

Global Service Access

Jefferson Health’s commitment to global health extends beyond international patient services. Jefferson Frankford Hospital contributes to global medical education, research, and humanitarian efforts through partnerships with institutions worldwide.

Medical Education Partnerships

Jefferson Frankford hosts visiting medical students and residents from countries including Ghana, India, Bangladesh, and Mexico. Through the Jefferson Global Health Fellowship, international clinicians receive training in community health, public health policy, and emergency response — skills they take back to their home countries.

Humanitarian Medical Missions

Jefferson Health sponsors annual medical missions to underserved regions, including rural Honduras, the Dominican Republic, and rural Bangladesh. Jefferson Frankford staff volunteer to provide surgical care, maternal health training, and vaccine distribution. In 2023, over 1,200 patients received free care during these missions.

Telemedicine for Global Consultations

Through its telehealth platform, Jefferson Frankford specialists provide remote consultations to clinics in sub-Saharan Africa and Southeast Asia. For example, Jefferson neurologists advise on stroke protocols in Ghana, while cardiologists help train local providers in interpreting ECGs in rural India.

Global Health Research

Jefferson Frankford participates in multinational clinical trials on hypertension, maternal mortality, and infectious disease prevention. Research data collected in Philadelphia is shared with global partners to inform public health policy in low-resource settings.

Language and Cultural Accessibility Beyond Borders

Jefferson Health’s language services are available to global patients through video interpretation platforms, multilingual patient education materials, and culturally tailored health literacy programs. Materials are translated into over 30 languages and distributed globally through partner clinics and NGOs.

FAQs

Q1: What is the official customer support number for Jefferson Frankford Hospital?

A: The official toll-free customer support number for Jefferson Frankford Hospital, as part of Jefferson Health, is 1-800-JEFF-HEALTH (1-800-533-3432). This number connects you to patient services, billing, nurse advice, and more.

Q2: Is there a 24-hour helpline for medical emergencies?

A: For medical emergencies, always call 911 or go to the nearest emergency room. For non-emergency medical advice after hours, call the 24/7 Nurse Advice Line at 1-800-JEFF-NURSE (1-800-533-3687).

Q3: Can I get help with my medical bill if I don’t have insurance?

A: Yes. Jefferson Frankford Hospital offers financial assistance, sliding-scale fees, and payment plans. Contact the billing office at 1-866-544-8558 or visit the Patient Financial Services office on the first floor to apply for charity care.

Q4: Do you offer interpreter services for non-English speakers?

A: Yes. Free interpretation services are available in over 150 languages, including Spanish, Mandarin, Bengali, Arabic, and ASL. Call the main line and press “0” to speak with an interpreter immediately.

Q5: How do I get my medical records from Jefferson Frankford Hospital?

A: You can request records through MyJefferson, by calling 1-800-JEFF-HEALTH, or by submitting a written request to the Health Information Management department at 2400 Frankford Avenue, Philadelphia, PA 19125. There is no fee for records sent to another provider.

Q6: Can I schedule a telehealth appointment with a Jefferson Frankford doctor?

A: Yes. Most specialties offer telehealth visits. Log in to MyJefferson or call 1-800-JEFF-HEALTH to schedule a virtual appointment. A device with a camera and internet is required.

Q7: Does Jefferson Frankford Hospital accept Medicaid and Medicare?

A: Yes. Jefferson Frankford Hospital accepts all major insurance plans, including Medicare, Medicaid, CHIP, and most private insurers. Financial counselors are available to help verify coverage.

Q8: Are visitors allowed at Jefferson Frankford Hospital?

A: Yes. Visitor hours are 11:00 AM to 8:00 PM daily. Two visitors per patient are allowed. Masks are optional unless in a high-risk unit. Check the website for current policies.

Q9: How do I file a complaint or provide feedback about my care?

A: You can submit feedback through MyJefferson, call the Patient Experience Line at 1-800-JEFF-HEALTH, or email patientexperience@jefferson.edu. All complaints are reviewed within 5 business days.

Q10: Is Jefferson Frankford Hospital part of Jefferson Health?

A: Yes. Jefferson Frankford Hospital is a full-service hospital and a key component of Jefferson Health, a leading integrated healthcare network serving the Philadelphia region and beyond.

Conclusion

Jefferson Frankford Hospital is more than a medical facility — it is a pillar of community health, innovation, and compassion in Northeast Philadelphia. As part of the expansive Jefferson Health network, it combines the resources of a major academic medical system with the personalized care of a neighborhood hospital. Whether you’re a local resident seeking routine care, a family member navigating a complex diagnosis, or an international patient accessing world-class treatment, Jefferson Frankford’s official customer support is designed to meet you where you are — with clarity, empathy, and expertise.

The toll-free numbers, multilingual services, digital access points, and community-driven initiatives make Jefferson Frankford Hospital a model for patient-centered care. By providing multiple, reliable channels for support — from 24/7 nurse lines to global telehealth — Jefferson Health ensures that no patient is left behind. Always use the official numbers listed in this guide to avoid scams and ensure you receive accurate, timely assistance.

For the most current information, visit the official Jefferson Health website at www.jefferson.edu or contact Jefferson Frankford Hospital directly. Your health matters — and so does your right to clear, compassionate support every step of the way.