Highmark Health in Pittsburgh: Health Insurance & Wellness – Official Customer Support Customer Care Number | Toll Free Number

Highmark Health, headquartered in Pittsburgh, Pennsylvania, stands as one of the most influential and integrated health care organizations in the United States. With a legacy rooted in community care, innovation, and customer-centric service, Highmark Health combines health insurance, hospitals, and wellness initiatives under one unified mission: to improve the health of the communities it serves. As a not-for-profit enterprise, Highmark Health operates across Pennsylvania, West Virginia, and Delaware, offering comprehensive health insurance plans, behavioral health services, digital health tools, and wellness programs designed to empower individuals to lead healthier lives. For millions of members, knowing how to reach Highmark Health’s official customer support is essential—whether to resolve billing issues, understand coverage, enroll in a plan, or access wellness resources. This guide provides a complete, SEO-optimized resource on Highmark Health’s customer support structure, contact details, service accessibility, and industry leadership—all tailored to help you navigate your health care journey with confidence.

Why Highmark Health in Pittsburgh: Health Insurance & Wellness – Official Customer Support is Unique

Highmark Health distinguishes itself from other health insurance providers through its integrated model—blending insurance, delivery, and wellness under a single organizational umbrella. Unlike traditional insurers that outsource care delivery, Highmark Health owns and operates hospitals, physician networks, and behavioral health centers, giving it unprecedented control over quality, cost, and patient experience. This vertical integration allows Highmark to align incentives between payers and providers, reducing administrative waste and improving outcomes.

Founded in 1947 as Blue Cross of Western Pennsylvania, Highmark has evolved from a regional insurer into a national leader in value-based care. Its transformation into Highmark Health in 2013 marked a strategic pivot toward population health management. Today, Highmark Health is not just an insurer—it is a health system that includes Allegheny Health Network (AHN), a 14-hospital integrated delivery network; Highmark Health Ventures, which invests in digital health startups; and Highmark Wholecare, offering Medicaid and Medicare Advantage plans.

The company’s commitment to wellness extends beyond medical coverage. Highmark offers programs like “Healthy Living” incentives, nutrition counseling, smoking cessation support, mental health teletherapy, and fitness reimbursements—all accessible through its member portal and customer service teams. Highmark’s customer support is uniquely trained to handle not only claims and enrollment questions but also wellness coaching, behavioral health referrals, and social determinants of health (SDOH) navigation. This holistic approach means that when you call Highmark Health’s customer care line, you’re not just speaking to a call center agent—you’re connecting with a health advocate who understands your full health journey.

Additionally, Highmark Health invests heavily in technology and accessibility. Its mobile app and online portal allow members to manage claims, find in-network providers, schedule virtual visits, and even chat with AI-powered assistants 24/7. Yet, for those who prefer human interaction—especially seniors, non-native English speakers, or individuals with complex medical needs—Highmark ensures robust, compassionate, and multilingual customer support is always available.

Highmark Health in Pittsburgh: Health Insurance & Wellness – Official Customer Support Toll-Free and Helpline Numbers

For members seeking immediate assistance, Highmark Health provides multiple toll-free and helpline numbers tailored to different services and member types. These numbers are staffed by trained customer care specialists who can assist with insurance questions, claims processing, provider searches, prescription coverage, wellness program enrollment, and more.

Below are the official, verified contact numbers for Highmark Health customer support:

General Member Services (Commercial, Medicare, Medicaid)

Toll-Free: 1-800-524-5050

Hours: Monday–Friday, 8:00 AM–8:00 PM ET

Saturday, 8:00 AM–5:00 PM ET

Sunday, 10:00 AM–5:00 PM ET

This is the primary line for all Highmark health plan members—including those enrolled in employer-sponsored plans, individual and family plans, Medicare Advantage, and Medicaid. Representatives can assist with benefit explanations, claim status, prior authorizations, and referrals.

Highmark Medicare Advantage & Dual Eligible Special Needs Plans (D-SNPs)

Toll-Free: 1-800-444-7777

Hours: 24/7

Specifically designed for seniors and individuals eligible for both Medicare and Medicaid, this line offers specialized support for prescription drug coverage, annual wellness visits, transportation benefits, and social services coordination.

Highmark Behavioral Health & Mental Health Services

Toll-Free: 1-800-722-2785

Hours: 24/7

This confidential helpline connects members with licensed counselors for crisis intervention, therapy referrals, substance use support, and mental health resource navigation. Available to all Highmark members, this service is free and confidential.

Highmark Dental Services (Highmark Dental, Inc.)

Toll-Free: 1-800-524-5050 (Same as General Member Services)

Hours: Monday–Friday, 8:00 AM–8:00 PM ET

Dental members can use the same general line to inquire about coverage, find in-network dentists, file claims, or request orthodontic pre-approvals.

Highmark Health Plan for Employers & Group Administrators

Toll-Free: 1-800-524-5050 (General Line)
Employer Services Portal: https://www.highmarkhealth.org/employers

Employer groups can access dedicated account managers via the general number or through the employer portal. For large employers, Highmark assigns a dedicated account representative for customized support.

Highmark Health TTY/TDD for Hearing Impaired

TTY/TDD: 1-800-355-7584

Hours: Monday–Friday, 8:00 AM–8:00 PM ET

Highmark Health complies with ADA requirements and offers telecommunications devices for the deaf (TTY/TDD) to ensure equal access to customer support services.

Important Note: Always verify you are calling the official Highmark Health numbers listed above. Scammers often impersonate health insurers. Highmark will never ask for your Social Security number, credit card details, or login credentials over the phone unsolicited. If in doubt, hang up and call back using the official number from your member ID card or the Highmark website.

How to Reach Highmark Health in Pittsburgh: Health Insurance & Wellness – Official Customer Support Support

Highmark Health understands that members have different preferences for communication. Whether you prefer speaking to a live agent, using digital tools, or accessing self-service options, Highmark offers multiple channels to ensure you get the support you need, when you need it.

1. Phone Support

As detailed above, calling the toll-free numbers is the most direct way to speak with a representative. Phone support is ideal for complex issues like claim denials, prior authorization appeals, or urgent behavioral health needs. Representatives are trained to escalate issues quickly and provide written follow-ups via mail or secure messaging.

2. Online Member Portal

Visit https://www.highmarkhealth.org and click “Member Login.” Once logged in, you can:

• View and download Explanation of Benefits (EOBs)
• Check claim status in real time
• Find in-network doctors and hospitals
• Request prescription refills
• Enroll in wellness programs
• Access digital health tools like virtual visits and mental health apps

The portal also features a secure messaging system—allowing you to send encrypted messages to customer care and receive responses within 1–3 business days.

3. Mobile App

Highmark Health offers a free, award-winning mobile app available on iOS and Android. Download “Highmark Health” from your device’s app store. The app includes:

• Digital ID card (store on your phone)
• Live chat with customer service
• Appointment scheduling with providers
• Medication reminders
• Wellness challenge tracking
• 24/7 telehealth access

The app’s chat feature connects you directly to a support agent during business hours and provides AI-guided answers outside those hours.

4. Mail and Fax

For formal correspondence—such as appeals, grievances, or documentation submissions—you can mail or fax documents to:

Highmark Health Customer Service

P.O. Box 30119

Pittsburgh, PA 15230-0119

Fax: 1-888-558-5122

Always include your member ID and a clear description of your request. Allow 7–10 business days for written responses.

5. In-Person Support

Highmark Health operates several local service centers across Pennsylvania, West Virginia, and Delaware. These centers offer face-to-face assistance with enrollment, plan changes, and in-person wellness consultations. To find your nearest center:

• Visit https://www.highmarkhealth.org/contact-us
• Use the “Find a Location” tool on the website
• Call 1-800-524-5050 and request a location near you

Locations include Pittsburgh (main headquarters), Harrisburg, Erie, Altoona, Morgantown, and Wilmington.

6. Social Media & Live Chat

Highmark Health maintains active, monitored profiles on Facebook, Twitter (X), and LinkedIn. While these channels are not for urgent medical or billing issues, they are useful for general inquiries, program announcements, and feedback. For real-time assistance, use the “Live Chat” feature on the Highmark website during business hours.

Worldwide Helpline Directory

While Highmark Health primarily serves members in Pennsylvania, West Virginia, Delaware, and parts of Ohio and New York, its global reach extends through partnerships and international member services. Whether you’re a Highmark member traveling abroad, living overseas, or a business partner seeking global coordination, Highmark offers international support resources.

International Travel Assistance

Highmark members enrolled in certain plans receive 24/7 global travel assistance through its partnership with International SOS. This service provides:

• Medical referrals and emergency evacuation
• Language translation services
• Security and travel advisories
• Prescription assistance abroad

To access these services while traveling:

• Call: +1-215-942-8478 (collect calls accepted worldwide)
• Visit: https://www.internationalsos.com
• Download the International SOS app

Always carry your Highmark member ID and travel assistance card when abroad.

Global Provider Network Access

Highmark Health has reciprocal agreements with select international health providers in countries including Canada, the United Kingdom, Germany, Japan, and Australia. If you require medical care while traveling, Highmark’s customer service team can help verify coverage and connect you with approved providers. Call 1-800-524-5050 and request “international care coordination.”

Non-English Language Support

Highmark Health provides interpretation services in over 200 languages, including Spanish, Mandarin, Arabic, Russian, Haitian Creole, and American Sign Language. When calling customer support, simply say “I need an interpreter in [language],” and a certified interpreter will be connected immediately—at no cost to you.

Corporate and Global Partner Support

For multinational corporations with employees enrolled in Highmark plans, Highmark offers a Global Member Services Desk. This team coordinates international benefits, expatriate health coverage, and global telemedicine access. Contact:

Global Employer Services

Email: globalemployerservices@highmarkhealth.org

Phone: 1-888-524-5050 (ext. 7890)

About Highmark Health in Pittsburgh: Health Insurance & Wellness – Official Customer Support – Key Industries and Achievements

Highmark Health operates across multiple interconnected industries, each contributing to its mission of creating a healthier future. Its influence extends beyond insurance into health care delivery, technology, community investment, and public health innovation.

1. Health Insurance (Payers)

Highmark Health is the largest private health insurer in Pennsylvania, serving over 5 million members. It offers a full spectrum of products:

• Commercial health plans (employer-sponsored and individual)
• Medicare Advantage and Medicare Supplement plans
• Medicaid and Dual Eligible Special Needs Plans (D-SNPs)
• Child Health Insurance Program (CHIP)
• ACA Marketplace plans

In 2023, Highmark was ranked

1 in customer satisfaction among large insurers in Pennsylvania by J.D. Power.

2. Health Care Delivery (Providers)

Through Allegheny Health Network (AHN), Highmark owns and operates:

• 14 hospitals
• 300+ outpatient centers
• 3,000+ employed physicians
• Specialty institutes in cancer, neurosciences, cardiology, and orthopedics

AHN is a nationally recognized leader in value-based care and has received Magnet designation for nursing excellence at multiple hospitals. Highmark’s integration of insurance and delivery has reduced hospital readmissions by 22% since 2018.

3. Behavioral Health & Addiction Services

Highmark Health is a pioneer in integrating mental health into primary care. Its behavioral health division provides:

• Over 1,000 licensed therapists and counselors
• 24/7 crisis line and mobile crisis teams
• Substance use disorder treatment centers
• Teletherapy for depression, anxiety, PTSD, and more

In 2022, Highmark launched “Project Recovery,” a $50 million initiative to expand access to addiction treatment in underserved communities across Western Pennsylvania.

4. Digital Health & Innovation

Highmark Health Ventures invests in startups that improve care delivery. Recent investments include:

• AI-powered diagnostic tools
• Remote patient monitoring platforms
• Chronic disease management apps
• Virtual reality therapy for PTSD

Highmark’s own digital platform, “MyHealth,” has over 1.8 million active users and was named “Best Health App” by HealthTech Magazine in 2023.

5. Community Health & Wellness

Highmark Health invests over $100 million annually in community health initiatives, including:

• Free health screenings in food deserts
• Mobile clinics serving rural areas
• Healthy food access programs
• Children’s nutrition and physical activity campaigns
• Partnerships with schools, churches, and nonprofits

In 2023, Highmark was named one of the “Top 10 Most Community-Minded Companies in America” by Forbes.

6. Awards and Recognition

• 2023:

  1 Health Plan in Pennsylvania – J.D. Power

• 2022: Best Large Employer Health Plan – National Committee for Quality Assurance (NCQA)
• 2021: Top 100 Most Innovative Health Companies – CB Insights
• 2020: Health Equity Leader – American Public Health Association
• 2019: Best Integrated Health System – Becker’s Hospital Review

Global Service Access

Highmark Health’s commitment to accessibility is not limited by geography. While its core operations are centered in the Northeastern U.S., its services are designed to be accessible to members wherever they are—whether they’re traveling, relocating, or living abroad.

For members who move outside Pennsylvania, Highmark offers seamless plan transitions. If you relocate to a neighboring state where Highmark operates (e.g., West Virginia or Delaware), your coverage continues without interruption. For those moving outside Highmark’s service area, customer support can help you transition to a new plan or connect you with a national insurer through a referral network.

Highmark also provides telehealth access nationwide. Through its virtual care platform, members can consult with Highmark-employed physicians and specialists from any U.S. state. This is especially valuable for military families, remote workers, and students attending college out-of-state.

Internationally, Highmark’s partnerships with global health networks ensure members receive care abroad without costly out-of-network charges. Members can access emergency services, urgent care, and specialist referrals through Highmark’s international network—pre-authorized by calling the global assistance line.

Highmark’s customer support team is trained to assist members with:

• Transferring prescriptions internationally
• Understanding coverage for medical tourism
• Coordinating care with foreign providers
• Obtaining medical records for overseas treatment

For members with chronic conditions or complex care needs, Highmark assigns a care coordinator who can manage international care plans and communicate with overseas providers on your behalf.

FAQs

Q1: What is Highmark Health’s official customer service number?

A: The primary toll-free number for general member services is 1-800-524-5050. For Medicare members, call 1-800-444-7777. For behavioral health emergencies, call 1-800-722-2785.

Q2: Is Highmark Health only available in Pennsylvania?

A: No. Highmark Health serves members in Pennsylvania, West Virginia, Delaware, and parts of Ohio and New York. Its digital services, including telehealth, are available nationwide.

Q3: Can I get help in Spanish or another language?

A: Yes. Highmark provides free interpretation services in over 200 languages. Just ask for an interpreter when you call.

Q4: How do I file a complaint or appeal a claim denial?

A: Call 1-800-524-5050 and request a “grievance or appeal form.” You can also submit a written appeal by mail to P.O. Box 30119, Pittsburgh, PA 15230-0119. Highmark must respond within 30 days for standard appeals and 72 hours for urgent cases.

Q5: Does Highmark cover mental health therapy?

A: Yes. All Highmark plans include coverage for mental health and substance use treatment, including therapy, counseling, and medication management. Call 1-800-722-2785 for immediate support.

Q6: How do I find an in-network doctor?

A: Use the “Find a Doctor” tool on the Highmark website or mobile app. You can filter by specialty, location, language, and insurance plan.

Q7: Can I speak to a real person instead of an automated system?

A: Absolutely. Highmark’s phone system allows you to bypass automated menus by saying “representative” or pressing “0” at any prompt. You will be connected to a live agent.

Q8: What if I lose my member ID card?

A: Download the Highmark Health app to access your digital ID card. You can also request a replacement card by calling 1-800-524-5050 or logging into your member portal.

Q9: Does Highmark offer wellness rewards?

A: Yes. Members can earn rewards for completing wellness activities like annual physicals, gym memberships, smoking cessation, and nutrition coaching. Visit your member portal to enroll in “Healthy Living Rewards.”

Q10: Is Highmark Health a nonprofit organization?

A: Yes. Highmark Health is a not-for-profit organization that reinvests its surplus revenue into community health programs, facility improvements, and member services.

Conclusion

Highmark Health in Pittsburgh is far more than a health insurance provider—it is a comprehensive health ecosystem dedicated to improving the physical, mental, and social well-being of its members. With a legacy spanning over 75 years, a vast network of hospitals and providers, cutting-edge digital tools, and a steadfast commitment to accessibility and equity, Highmark sets the standard for integrated health care in America.

Knowing how to reach Highmark Health’s official customer support is not just a practical necessity—it is a vital step in taking control of your health. Whether you’re calling 1-800-524-5050 to resolve a billing issue, using the mobile app to schedule a virtual visit, or accessing the 24/7 behavioral health helpline in a moment of crisis, Highmark’s support system is designed to be there for you—every step of the way.

As health care continues to evolve, Highmark Health remains at the forefront—not just by offering insurance, but by redefining what it means to be truly patient-centered. From Pittsburgh to the world, Highmark’s mission is clear: to make health care simpler, more compassionate, and more effective for everyone. Don’t hesitate to reach out. Your health is worth it.