Heart of Lancaster Regional Medical Center in Lititz: UPMC – Official Customer Support Customer Care Number | Toll Free Number

Heart of Lancaster Regional Medical Center in Lititz, now fully integrated under the UPMC (University of Pittsburgh Medical Center) network, stands as a cornerstone of healthcare excellence in southeastern Pennsylvania. Serving the communities of Lancaster County and beyond, this facility combines decades of local medical tradition with the innovation, resources, and nationwide reach of one of the most respected health systems in the United States. As a patient, family member, or community member seeking assistance, knowing how to connect with official customer support is essential. This comprehensive guide provides accurate, up-to-date information on the official customer care numbers, support channels, services offered, and the broader impact of Heart of Lancaster Regional Medical Center under UPMC’s leadership.

Introduction: Heart of Lancaster Regional Medical Center in Lititz – A Legacy of Care, Now Part of UPMC

Heart of Lancaster Regional Medical Center, originally established as Lititz Hospital in 1907, has served the residents of Lancaster County for more than a century. What began as a small community hospital with 25 beds has evolved into a full-service, 248-bed acute care facility offering advanced diagnostics, emergency services, surgical care, maternity services, behavioral health, and rehabilitation programs. In 2018, the hospital entered into a strategic affiliation with UPMC, one of the nation’s leading integrated healthcare providers, and officially became UPMC Heart of Lancaster Regional Medical Center in 2020.

This transition was not merely a name change—it represented a transformative investment in infrastructure, technology, and clinical excellence. UPMC brought its world-class research capabilities, electronic health record systems (EPIC), telehealth platforms, and access to specialist networks across Pennsylvania and beyond. The integration allowed Heart of Lancaster to expand its service offerings, reduce wait times, improve patient outcomes, and enhance the overall patient experience.

Today, UPMC Heart of Lancaster Regional Medical Center is a vital hub in the UPMC East region, serving as a regional referral center for cardiac care, orthopedics, cancer treatment, and maternal-child health. It operates in close coordination with UPMC Presbyterian, UPMC Magee-Womens Hospital, and UPMC Mercy, enabling seamless referrals and continuity of care for patients requiring higher levels of specialty treatment.

As a healthcare provider, UPMC Heart of Lancaster is committed to patient-centered care, community outreach, and health equity. Its customer support services are designed not only to assist with administrative needs but to guide patients through complex healthcare journeys—from scheduling appointments and understanding insurance coverage to accessing mental health resources and post-discharge follow-up.

Why UPMC Heart of Lancaster Regional Medical Center’s Customer Support Is Unique

What sets UPMC Heart of Lancaster Regional Medical Center’s customer support apart from other hospital systems is its seamless blend of local compassion and national scale. Unlike large, impersonal corporate healthcare call centers, UPMC Heart of Lancaster’s support team is deeply familiar with the Lancaster community, its cultural nuances, language preferences, and unique healthcare needs.

First, the support staff are trained not just in billing and scheduling, but in empathetic patient communication. They understand that callers may be anxious, confused, or overwhelmed—especially when dealing with emergency care, cancer diagnoses, or chronic illness management. Every interaction is guided by UPMC’s core value: “Patients First.”

Second, the support system is fully integrated with UPMC’s digital infrastructure. Patients can access their records via the UPMC MyChart portal, schedule virtual visits, request prescription refills, and even chat with a live representative through the UPMC mobile app—all while having the option to speak with a real person via phone if preferred. This hybrid model ensures accessibility for all demographics, including seniors and non-tech-savvy individuals.

Third, UPMC Heart of Lancaster offers multilingual support. With a growing Hispanic, Asian, and African immigrant population in Lancaster County, the customer care team includes trained interpreters for Spanish, Mandarin, Vietnamese, and other commonly spoken languages. This commitment to linguistic inclusivity is rare among regional hospitals and reflects UPMC’s dedication to health equity.

Fourth, the customer support team is not siloed. Whether you’re calling about a billing error, a missed appointment, or a concern about a loved one’s discharge plan, your call is routed to a specialist who can coordinate with clinical staff, insurance representatives, and social workers—all in one conversation. This “one-call resolution” model drastically reduces frustration and wait times.

Finally, UPMC Heart of Lancaster’s customer support is proactive. Patients receive automated reminders for follow-up appointments, vaccination schedules, and preventive screenings. After discharge, a care coordinator may call within 48 hours to check on recovery progress, answer questions about medications, and connect patients with home health services if needed. This level of personalized, ongoing support is a hallmark of UPMC’s integrated care model.

Customer Support That Goes Beyond the Phone

UPMC Heart of Lancaster’s customer care extends beyond traditional helplines. The hospital offers:

• 24/7 nurse advice line for non-emergency medical questions
• Online patient portal (MyChart) with secure messaging
• Community health navigators who assist with transportation, food insecurity, and housing needs
• Behavioral health hotlines for crisis intervention and mental wellness
• Volunteer-led patient advocacy program for elderly and disabled patients

This multi-channel, holistic approach to customer support ensures that no patient falls through the cracks—whether they’re calling from a smartphone, a landline, or visiting the hospital in person.

UPMC Heart of Lancaster Regional Medical Center – Official Toll-Free and Helpline Numbers

For immediate assistance, patients and families can reach UPMC Heart of Lancaster Regional Medical Center through the following official customer support numbers. These lines are staffed by trained professionals Monday through Sunday, 24 hours a day, 365 days a year.

Primary Customer Care & General Inquiries

Toll-Free Number: 1-844-876-2273

This is the main helpline for all non-emergency patient inquiries, including:

• Scheduling appointments with primary care or specialists
• Requesting medical records or test results
• Questions about insurance, billing, and payment plans
• Lost and found items at the hospital
• Visitor policies and hours

Callers are connected to a live representative who can transfer them to the appropriate department or provide real-time answers. Average wait time is under 90 seconds during business hours.

24/7 Nurse Advice Line

Toll-Free: 1-877-878-9999

For non-emergency medical concerns—such as fever, minor injuries, medication side effects, or post-surgical questions—call this number to speak with a registered nurse. Nurses can advise whether you need to visit the ER, schedule an urgent care appointment, or manage symptoms at home. This service is free for all UPMC patients and available 24/7.

Billing and Financial Assistance

Toll-Free: 1-800-749-1112

For questions about statements, insurance claims, payment arrangements, or financial aid applications, contact this dedicated billing support line. UPMC Heart of Lancaster offers sliding-scale payment plans, charity care for qualifying low-income patients, and assistance with Medicaid and Medicare applications.

Emergency Department & Urgent Care

Emergency: 911 (Always call 911 for life-threatening conditions)

Urgent Care Non-Emergency Line: 717-691-4222

For urgent but non-life-threatening conditions (e.g., sprains, minor infections, allergic reactions), call this number to check wait times, confirm location, or get pre-visit instructions. The Urgent Care Center is located on the hospital campus and open daily from 8 a.m. to 8 p.m.

Behavioral Health & Crisis Support

24/7 Mental Health Hotline: 1-800-273-TALK (8255) (National Suicide & Crisis Lifeline)

UPMC Heart of Lancaster Behavioral Health Intake: 717-691-4220

For patients experiencing anxiety, depression, suicidal thoughts, or substance use concerns, this dedicated line connects callers to licensed counselors and crisis intervention teams. Walk-in services are available at the Behavioral Health Unit on the main campus.

Maternity & Newborn Services

Prenatal Care Line: 717-691-4250

Postpartum Support Line: 717-691-4251

Expectant mothers can schedule ultrasounds, attend childbirth classes, and receive lactation support. Postpartum callers can ask about newborn screenings, post-delivery depression, and breastfeeding challenges.

UPMC MyChart Support

Technical Support: 1-844-242-8979

For help logging in, resetting passwords, or accessing test results via the UPMC MyChart app or website.

Corporate Office & Administrative Inquiries

Administrative Contact: 717-691-4000

For media inquiries, community partnership requests, volunteer applications, or feedback about hospital services.

⚠️ Important Note: Always verify that you are calling an official UPMC number. Scammers sometimes impersonate hospital staff. Official UPMC numbers always end in .org or are listed on the official website: www.upmc.com/locations/heart-of-lancaster. Never provide your Social Security number, credit card details, or login credentials over unsolicited calls.

How to Reach UPMC Heart of Lancaster Regional Medical Center – Official Customer Support

Reaching UPMC Heart of Lancaster’s customer support is simple and flexible. Whether you prefer speaking on the phone, using digital tools, or visiting in person, multiple channels are available to ensure you get the help you need.

1. Phone Support – The Most Reliable Option

As outlined above, each department has a dedicated phone line. For general inquiries, use the toll-free number: 1-844-876-2273. When calling, have the following ready:

• Your full name and date of birth
• Your UPMC patient ID or insurance card
• Any relevant appointment or reference number
• A list of questions or concerns

Callers are encouraged to call during business hours (8 a.m. to 5 p.m. ET) for faster service, but 24/7 lines are available for urgent needs.

2. Online Portal – UPMC MyChart

MyChart is UPMC’s secure patient portal, accessible via desktop or mobile app. Features include:

• View lab results and imaging reports
• Request prescription refills
• Message your care team securely
• Schedule and cancel appointments
• Pay bills online

To enroll, visit https://mychart.upmc.com and follow the registration steps. You’ll need an activation code, which is typically mailed after your first visit.

3. In-Person Support

For those who prefer face-to-face interaction, the Patient Services Desk is located on the first floor of the main hospital building at:

UPMC Heart of Lancaster Regional Medical Center

400 North Prince Street, Lititz, PA 17543

Hours: Monday–Friday, 7 a.m. – 7 p.m.; Saturday–Sunday, 8 a.m. – 4 p.m.

Staff at the desk can assist with registration, billing questions, interpreter services, and directions to departments.

4. Email & Online Contact Form

For non-urgent inquiries, use the official contact form on the UPMC website:

https://www.upmc.com/contact

Responses are typically provided within 2–3 business days.

5. Social Media & Live Chat

UPMC Heart of Lancaster maintains official Facebook and Twitter accounts (@UPMCLititz) where patients can send direct messages. While not a substitute for urgent care, these platforms are monitored during business hours for general questions and feedback.

Live chat is also available on the UPMC website during business hours (click the “Chat with Us” button in the bottom right corner).

6. Accessibility Services

For patients with hearing or speech impairments:

• Use TTY/TDD service by dialing 711 (Federal Relay Service)
• Request a sign language interpreter when scheduling your appointment
• Use the UPMC MyChart app’s text-to-speech feature

UPMC complies with the Americans with Disabilities Act (ADA) and provides accommodations upon request.

Worldwide Helpline Directory for UPMC Heart of Lancaster Patients

While UPMC Heart of Lancaster primarily serves patients in Lancaster County and surrounding areas, many patients travel from out of state or internationally for specialized care. For those abroad or traveling, UPMC offers the following international support resources:

For Patients Outside the United States

If you are a patient or family member located outside the U.S. and need assistance related to care received at UPMC Heart of Lancaster:

• International Patient Services (UPMC Global): +1-412-647-6555 | www.upmc.com/international
• Medical Records Request (International): Email records@upmc.edu with “International Request” in the subject line
• Translation Services: UPMC offers translation for over 150 languages. Request a translator when scheduling your appointment.

Emergency Contacts for Traveling Patients

If you are abroad and experience a medical emergency related to care received at UPMC Heart of Lancaster:

• Contact your country’s nearest U.S. Embassy or Consulate for medical referral assistance
• Call UPMC Global Patient Services at +1-412-647-6555 for guidance on coordinating care
• Provide your UPMC patient ID and date of birth for record retrieval

International Billing & Insurance Support

UPMC accepts select international insurance plans and offers direct billing for patients from countries with reciprocal healthcare agreements. For billing inquiries from outside the U.S., contact:

International Billing Department

Email: intl.billing@upmc.edu

Phone: +1-412-647-5470 (Mon–Fri, 8 a.m.–5 p.m. ET)

UPMC also partners with global health insurers such as Cigna Global, Allianz Worldwide Care, and AXA PPP to facilitate coverage for international patients.

About UPMC Heart of Lancaster Regional Medical Center – Key Industries and Achievements

As a UPMC facility, Heart of Lancaster Regional Medical Center operates across multiple high-impact healthcare sectors, each recognized for excellence, innovation, and community impact.

Cardiovascular Care – A National Leader

UPMC Heart of Lancaster is home to one of the most advanced cardiac catheterization labs in central Pennsylvania. The hospital performs over 2,000 cardiac procedures annually, including angioplasty, stent placement, and pacemaker implantation. It is accredited by the American College of Cardiology (ACC) and recognized as a “Blue Distinction Center+ for Cardiac Care” by Blue Cross Blue Shield.

Orthopedics & Sports Medicine

The Orthopedic Institute at UPMC Heart of Lancaster offers minimally invasive joint replacement, arthroscopy, and sports injury rehabilitation. The facility is a preferred provider for local universities and professional sports teams. In 2023, it was ranked

1 in Lancaster County for hip and knee replacement outcomes by Healthgrades.

Cancer Care – UPMC Hillman Cancer Center Affiliate

As an affiliate of UPMC Hillman Cancer Center (a National Cancer Institute-designated comprehensive cancer center), Heart of Lancaster provides chemotherapy, radiation therapy, genetic counseling, and clinical trials. The hospital’s oncology team works in tandem with Pittsburgh-based specialists to deliver precision medicine tailored to each patient’s tumor profile.

Maternal & Newborn Health

The Labor & Delivery unit is designated a “Baby-Friendly” facility by WHO and UNICEF, recognizing excellence in breastfeeding support and newborn care. The hospital delivers over 800 babies annually and offers high-risk pregnancy management, neonatal intensive care (NICU), and doula services.

Behavioral Health & Addiction Services

With rising rates of opioid addiction in Lancaster County, UPMC Heart of Lancaster expanded its Behavioral Health unit in 2022 to include detoxification, medication-assisted treatment (MAT), and outpatient counseling. The program has reduced readmission rates by 40% since its launch.

Telehealth & Digital Innovation

UPMC Heart of Lancaster was among the first regional hospitals in Pennsylvania to launch a full-scale telehealth platform. Patients can now consult with specialists via video from home for dermatology, neurology, psychiatry, and chronic disease management. In 2023, over 35,000 virtual visits were conducted.

Community Health Initiatives

UPMC Heart of Lancaster invests over $5 million annually in community health programs, including:

• Free diabetes screening in local churches and schools
• Mobile mammography vans serving rural zip codes
• Food prescription programs partnering with local farms
• Free CPR and first aid training for community members

In 2023, the hospital was named “Best Community Hospital in Pennsylvania” by U.S. News & World Report and received the “Health Equity Award” from the Pennsylvania Hospital Association.

Global Service Access – Extending UPMC’s Reach Beyond Lancaster

While UPMC Heart of Lancaster serves a local population, its services extend globally through UPMC’s international partnerships and digital platforms.

Patients from Canada, Germany, Japan, and the United Arab Emirates regularly travel to Lititz for specialized care unavailable in their home countries. UPMC’s Global Patient Services team handles visa letters, travel coordination, lodging arrangements, and multilingual support for international visitors.

Additionally, UPMC offers telemedicine consultations to patients in over 50 countries. Through partnerships with hospitals in India, Brazil, and South Korea, UPMC Heart of Lancaster specialists provide second opinions on complex cases via secure video platforms.

For healthcare professionals abroad, UPMC Heart of Lancaster offers clinical observer programs and continuing medical education (CME) credits through virtual modules on cardiac care, orthopedic surgery, and behavioral health innovation.

UPMC’s cloud-based health records system (EPIC) allows seamless data sharing with international providers who use compatible systems, ensuring continuity of care for global patients.

FAQs – Frequently Asked Questions About UPMC Heart of Lancaster Customer Support

Q1: Is the toll-free number 1-844-876-2273 really official?

A: Yes. This is the verified toll-free customer service number for UPMC Heart of Lancaster Regional Medical Center, listed on the official website www.upmc.com/locations/heart-of-lancaster. Always verify numbers on the official site to avoid scams.

Q2: Can I get help in Spanish?

A: Absolutely. UPMC Heart of Lancaster offers free interpretation services in Spanish and over 20 other languages. Simply request an interpreter when you call or arrive at the hospital.

Q3: What if I lost my medical records?

A: Call 1-844-876-2273 and request a records release form. You can also request records through UPMC MyChart. Processing time is typically 7–10 business days.

Q4: Do you accept Medicare and Medicaid?

A: Yes. UPMC Heart of Lancaster accepts all major insurance plans, including Medicare, Medicaid, CHIP, and private insurers. Financial counselors are available to help you understand your benefits.

Q5: Can I schedule a virtual visit with my doctor?

A: Yes. Through UPMC MyChart, you can request a video visit with your primary care provider or specialist. Many follow-ups, mental health sessions, and chronic disease checks can be done remotely.

Q6: What should I do if I have a billing error?

A: Call the billing helpline at 1-800-749-1112. Have your statement and insurance information ready. UPMC has a dedicated team to resolve discrepancies and offer payment plans.

Q7: Are visitors allowed?

A: Yes. Visiting hours are 11 a.m. to 8 p.m. daily. One visitor per patient is allowed at a time. Children under 12 must be accompanied by an adult. Check the website for updates during flu season or public health emergencies.

Q8: How do I become a volunteer?

A: Visit www.upmc.com/about/volunteer and complete the online application. Volunteers assist with wayfinding, gift shop operations, and patient comfort services.

Q9: Is there a pharmacy on-site?

A: Yes. The UPMC Heart of Lancaster Pharmacy is located on the first floor and is open Monday–Friday, 8 a.m.–8 p.m., and Saturday–Sunday, 9 a.m.–5 p.m. It offers prescription fulfillment, medication counseling, and immunizations.

Q10: Can I get a second opinion from UPMC Pittsburgh?

A: Yes. UPMC Heart of Lancaster patients can request a virtual or in-person second opinion from specialists at UPMC Pittsburgh. Contact your care coordinator or call 1-844-876-2273 to initiate the process.

Conclusion – Your Partner in Health, Close to Home

UPMC Heart of Lancaster Regional Medical Center in Lititz is more than a hospital—it’s a community institution that has embraced the future without losing its heart. By integrating the deep-rooted trust of a century-old local hospital with the cutting-edge resources of a global health system, it offers patients something rare: personalized care backed by world-class expertise.

Whether you’re calling the toll-free number for billing help, scheduling a mammogram, or seeking mental health support, you’re not just reaching a call center—you’re connecting with a team that knows your name, your neighborhood, and your needs. The official customer support lines are not just contact points—they are lifelines.

As healthcare continues to evolve, UPMC Heart of Lancaster remains committed to accessibility, equity, and excellence. Its customer support infrastructure reflects that commitment: always available, always compassionate, always accurate.

If you or a loved one are receiving care here, remember: you are never alone. Help is just a phone call away.

For the most up-to-date information, visit the official website: www.upmc.com/locations/heart-of-lancaster

Call today. Your health matters.