Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support Customer Care Number | Toll Free Number

Exelon Corporation is one of the largest energy companies in the United States, providing reliable electricity and natural gas services to millions of customers across multiple states. In Philadelphia, Exelon operates as a critical utility provider through its subsidiary, PECO (Philadelphia Electric Company), delivering power to over 1.6 million electric customers and more than 500,000 natural gas customers across southeastern Pennsylvania. As a cornerstone of regional infrastructure, Exelon’s commitment to safety, sustainability, and customer service has made it a trusted name in energy delivery for over a century. This comprehensive guide offers essential information for Philadelphia residents seeking official customer support, including toll-free numbers, service access channels, global support resources, company history, key achievements, and frequently asked questions—all designed to empower customers with accurate, up-to-date, and SEO-optimized information.

Why Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support is Unique

Exelon Corporation’s customer support system in Philadelphia stands apart from other utility providers due to its deep integration of technology, community engagement, and regulatory compliance. Unlike many regional utilities that outsource customer service to third-party call centers, Exelon maintains a dedicated in-house support team based in the Philadelphia metro area. This ensures that representatives possess intimate knowledge of local grid infrastructure, outage patterns, billing structures, and municipal energy regulations.

Additionally, Exelon’s customer service model emphasizes proactive communication. Through its “Outage Map” portal, automated SMS alerts, and personalized account dashboards, customers receive real-time updates on power disruptions, scheduled maintenance, and estimated restoration times—without needing to initiate a call. The company also offers multilingual support, with representatives fluent in Spanish, Mandarin, Vietnamese, and other languages spoken by Philadelphia’s diverse population.

Another distinguishing factor is Exelon’s commitment to energy equity. Through programs like “Helping Hands” and “Low-Income Energy Assistance,” the company partners with local nonprofits and government agencies to ensure that vulnerable populations—seniors, disabled residents, and low-income families—have access to affordable energy and dedicated customer advocates. This social responsibility framework is rare among large-scale utilities and reinforces Exelon’s reputation as a customer-centric organization.

Exelon also leads in digital innovation. Its mobile app, available on iOS and Android, allows customers to report outages, pay bills, set up payment plans, view usage history, and even schedule energy audits—all from their smartphones. The app integrates with smart home devices and provides AI-driven energy-saving tips based on individual consumption patterns. This level of digital integration, combined with human-centered support, creates a seamless customer experience unmatched by competitors.

Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Exelon Corporation provides multiple toll-free and helpline numbers tailored to different customer needs. These numbers are available 24 hours a day, 7 days a week, ensuring that residents of Philadelphia and surrounding counties can reach support regardless of the time or nature of their inquiry.

General Customer Service & Billing Inquiries

Toll-Free Number: 1-800-494-4000

This is the primary line for all non-emergency customer service needs, including billing questions, payment arrangements, account updates, service transfers, and billing disputes. Representatives are trained to assist with paperless billing enrollment, budget billing programs, and utility assistance applications.

24/7 Outage Reporting & Emergency Service

Toll-Free Outage Hotline: 1-800-487-1111

Use this number to report power outages, downed power lines, or any electrical emergency. The system automatically logs your location using caller ID and dispatches repair crews immediately. Customers can also report outages via the Exelon mobile app or online outage map at www.peco.com/outage.

Natural Gas Service & Safety Concerns

Gas Emergency Line: 1-800-494-4040

If you smell gas, hear hissing from a pipeline, or suspect a gas leak, call this number immediately. Exelon’s gas emergency team responds within minutes and advises customers on safety precautions while en route. Never use phones, light switches, or open flames if you suspect a gas leak—call from a safe location.

Customer Assistance & Energy Programs

Energy Assistance Hotline: 1-800-444-3100

This line connects customers with the Low-Income Home Energy Assistance Program (LIHEAP), Weatherization Assistance, and other state-funded programs. Call to apply for bill payment help, energy efficiency upgrades, or winter heating support.

Technical Support & Smart Meter Inquiries

Smart Meter & Meter Reading Support: 1-877-866-7122

For questions about smart meter installation, inaccurate readings, or data access through the MyAccount portal, contact this dedicated line. Technicians can remotely verify meter functionality or schedule an in-home visit if needed.

All Exelon customer service numbers are toll-free within the contiguous United States. International callers may reach Exelon via the international dialing code +1-215-949-7000, though standard international rates apply. For the most accurate and updated contact information, always visit the official website at www.peco.com/contact.

How to Reach Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support Support

Exelon Corporation offers a multi-channel approach to customer support, ensuring that every resident—regardless of age, tech-savviness, or language preference—can access help in the way that works best for them.

1. Phone Support

As outlined above, Exelon provides dedicated phone lines for billing, outages, gas emergencies, and assistance programs. Wait times are typically under 5 minutes during business hours and under 15 minutes during peak outage periods. Customers can also use the automated Interactive Voice Response (IVR) system to check outage status, pay bills via phone, or update personal information without speaking to an agent.

2. Online Customer Portal – MyAccount

Visit www.peco.com/myaccount to create a secure online profile. Once logged in, customers can:

• View and pay bills online
• Set up automatic payments
• Enroll in paperless billing
• Track energy usage with interactive graphs
• Report outages with geolocation tagging
• Request service connections or disconnections
• Apply for energy assistance programs

The portal is mobile-optimized and compatible with screen readers for visually impaired users.

3. Mobile App – Exelon PECO

Download the free “Exelon PECO” app from the Apple App Store or Google Play Store. The app offers all features of the MyAccount portal, plus push notifications for outages, payment reminders, and energy-saving alerts. The app also includes a “Find a Service Center” feature that locates nearby walk-in support offices.

4. In-Person Service Centers

Exelon operates several customer service centers across the Philadelphia region:

• Philadelphia Main Office: 1200 N. 22nd Street, Philadelphia, PA 19130 (Open Mon–Fri, 8:30 AM–5:00 PM)
• Delaware County Center: 801 W. Chester Pike, Springfield, PA 19064
• Bucks County Office: 3200 Street Road, Bensalem, PA 19020

These centers offer in-person bill payments, account setup, energy audit sign-ups, and assistance with paper applications. No appointment is necessary, but wait times may vary during peak months (December and July).

5. Mail & Fax

For formal correspondence, such as dispute letters or documentation for assistance programs:

• Mailing Address: PECO, P.O. Box 98118, Philadelphia, PA 19169-8118
• Fax Number: 1-215-949-7001

Always include your account number and a clear return address for response.

6. Social Media & Live Chat

Exelon actively monitors its official social media channels for customer inquiries:

• Twitter: @PECOEnergy
• Facebook: facebook.com/pecoenergy
• Instagram: @pecoenergy

Customers can send direct messages for non-urgent issues. For live chat support, visit www.peco.com and click the “Chat with Us” button in the bottom right corner (available 8 AM–8 PM ET).

7. Accessibility Services

Exelon complies with ADA standards and offers:

• TTY/TDD service: 1-800-685-5608
• Sign language interpretation via video relay services
• Large print and Braille billing options upon request
• Language interpretation services in over 200 languages

Worldwide Helpline Directory

While Exelon Corporation primarily serves customers in Pennsylvania, Maryland, Illinois, New Jersey, and Delaware, its parent company operates globally through subsidiaries and partnerships. For international customers, partners, or travelers needing assistance related to Exelon’s global operations, the following international helpline directory provides key contacts:

United States (Domestic)

• General Customer Service: 1-800-494-4000
• Outage Reporting: 1-800-487-1111
• Gas Emergency: 1-800-494-4040
• Energy Assistance: 1-800-444-3100

Canada

Exelon does not directly serve Canadian customers, but residents of southern Ontario and Quebec experiencing cross-border grid issues with Exelon’s transmission partners may contact:

• Hydro One (Transmission Partner): 1-800-434-1235
• Ontario Power Generation: 1-888-782-5833

United Kingdom

Exelon has no direct operations in the UK, but its energy trading and carbon credit initiatives partner with UK-based firms. For inquiries related to ESG reporting or carbon markets:

• Exelon Global Energy Trading – London Office: +44 20 7946 5100

Germany

Exelon collaborates with German renewable energy firms under the European Green Deal. For corporate partnership inquiries:

• Exelon Europe Office – Berlin: +49 30 275 792 00

Australia

Exelon’s renewable energy technology is used in several Australian microgrid projects. For technical support inquiries:

• Exelon Australia Technical Liaison: +61 2 9234 5678

India

Exelon partners with Indian solar developers under the U.S.-India Clean Energy Partnership. For project-related questions:

• Exelon India Office – New Delhi: +91 11 4100 5500

Latin America

Exelon provides grid modernization consulting services in Brazil and Chile. For regional business inquiries:

• Exelon Latin America – São Paulo: +55 11 3038 7700
• Exelon Chile – Santiago: +56 2 2545 8800

International General Inquiries

For all other global inquiries, including investor relations, media, or corporate partnerships:

• Exelon Corporate Headquarters – Chicago: +1-312-394-7000
• Global Customer Relations (Email): global.support@exeloncorp.com

Note: International numbers are for business and partnership inquiries only. Residential customer support is available only within Exelon’s service territories in the United States.

About Exelon Corporation in Philadelphia: Electric Utility – Key Industries and Achievements

Exelon Corporation is not merely an electric utility—it is a national leader in clean energy innovation, grid modernization, and environmental stewardship. Headquartered in Chicago, Exelon operates through six major subsidiaries, including PECO in Philadelphia, BGE in Maryland, ComEd in Illinois, and Delmarva Power in Delaware and Maryland. Collectively, Exelon serves over 10 million customers and generates more than 35,000 megawatts of electricity annually.

Exelon’s Philadelphia operations, under PECO, are central to the company’s mission of delivering safe, reliable, and sustainable energy. PECO has been serving the Philadelphia region since 1881, making it one of the oldest continuously operating utilities in the U.S. Over the decades, it has evolved from a coal-powered provider to a 21st-century energy platform powered by renewables, nuclear energy, and smart grid technology.

Key Industries Served

• Residential Energy: Electricity and natural gas for over 2.1 million homes in southeastern Pennsylvania.
• Commercial & Industrial: Powering Philadelphia’s hospitals, universities, manufacturing plants, and data centers—including the University of Pennsylvania, Children’s Hospital of Philadelphia, and the Philadelphia International Airport.
• Public Infrastructure: Providing reliable power to traffic signals, streetlights, water treatment plants, and emergency services across the region.
• Renewable Energy: PECO partners with over 200 solar farms and community solar projects, enabling customers to subscribe to clean energy without installing panels.
• Grid Modernization: Investing over $2 billion since 2010 to upgrade transmission lines, install smart meters, and deploy automated outage detection systems.

Major Achievements

• 2023 Grid Reliability Award: Recognized by the North American Electric Reliability Corporation (NERC) for achieving 99.99% reliability in service delivery—among the highest in the nation.
• Net-Zero Commitment: Exelon pledged to achieve net-zero carbon emissions by 2050 and has already reduced emissions by 65% since 2000.
• Community Solar Leadership: PECO launched the largest community solar program in Pennsylvania, with over 1,200 megawatts of solar capacity subscribed by customers.
• Workforce Development: Exelon’s “Powering the Future” initiative has trained over 8,000 Philadelphia residents in energy careers, with 70% placed in unionized utility jobs.
• Disaster Response: During Hurricane Ida (2021), Exelon restored power to 95% of affected customers within 72 hours—faster than the national average.
• Equity in Energy: In 2022, Exelon distributed over $45 million in bill assistance to low-income households, the highest amount in its history.

Exelon’s achievements are not limited to infrastructure. The company has received top ratings from the U.S. Environmental Protection Agency (EPA), the American Council for an Energy-Efficient Economy (ACEEE), and the Better Business Bureau for its transparency, customer satisfaction, and environmental responsibility.

Global Service Access

While Exelon Corporation’s direct service footprint is confined to the Mid-Atlantic and Midwest regions of the United States, its influence and technology extend globally. Through strategic partnerships, technology licensing, and international energy consulting, Exelon helps modernize grids and promote clean energy adoption worldwide.

Exelon’s proprietary grid automation software—known as “GridIQ”—is licensed to utilities in Europe, Asia, and Latin America. This AI-driven platform enables real-time fault detection, load balancing, and predictive maintenance, reducing outage durations by up to 40% in partner utilities.

In addition, Exelon participates in global climate initiatives such as the United Nations’ Race to Zero campaign and the World Economic Forum’s Energy Transition Index. Through these platforms, Exelon shares best practices in customer engagement, outage management, and energy equity with utilities in developing nations.

For international utilities seeking technical collaboration:

• Exelon’s Global Technology Solutions team offers on-site training, software integration, and operational audits.
• Partnerships are available for utilities aiming to upgrade legacy systems to smart grid standards.
• Exelon provides free white papers and webinars on customer service innovation, distributed energy integration, and decarbonization roadmaps.

Customers outside the U.S. who are interested in Exelon’s technologies or services can contact:

Exelon Global Partnerships

Email: global.partnerships@exeloncorp.com

Website: www.exeloncorp.com/global

It is important to note that residential customers residing outside Exelon’s service territories cannot access customer support, billing, or outage services through Exelon. They must contact their local utility provider. However, Exelon’s public resources—including outage maps, energy-saving tips, and regulatory filings—are freely accessible to anyone worldwide via its public website.

FAQs

Q1: What is the official customer service number for PECO in Philadelphia?

A: The official toll-free number for general customer service and billing inquiries is 1-800-494-4000. For outages, call 1-800-487-1111. For gas emergencies, dial 1-800-494-4040.

Q2: Is Exelon the same as PECO?

A: Yes. PECO (Philadelphia Electric Company) is a wholly owned subsidiary of Exelon Corporation. Exelon is the parent company; PECO is the brand name used for electric and gas service in the Philadelphia region.

Q3: How do I report a power outage in Philadelphia?

A: You can report an outage by calling 1-800-487-1111, visiting www.peco.com/outage, or using the Exelon PECO mobile app. The system automatically identifies your location using your phone number or account information.

Q4: Can I pay my Exelon bill online?

A: Yes. Visit www.peco.com/myaccount to pay your bill using credit/debit card, bank transfer, or electronic check. You can also set up automatic payments or budget billing.

Q5: Does Exelon offer financial assistance for low-income customers?

A: Yes. Exelon partners with the Pennsylvania Department of Human Services to offer the Low-Income Home Energy Assistance Program (LIHEAP), Weatherization Assistance, and the Energy Assistance Program. Call 1-800-444-3100 to apply.

Q6: What should I do if I smell gas?

A: Leave the area immediately. Do not use phones, light switches, or open flames. Call the gas emergency line at 1-800-494-4040 from a safe location. Exelon responds to all gas reports within minutes.

Q7: How do I sign up for paperless billing?

A: Log in to your MyAccount portal at www.peco.com/myaccount, go to “Billing Preferences,” and select “Paperless Billing.” You’ll receive an email notification when your bill is ready.

Q8: Does Exelon install solar panels?

A: Exelon does not install solar panels directly but offers the “Solar Together” program, which connects customers with pre-vetted solar installers and helps them enroll in community solar projects without installing panels on their homes.

Q9: How can I check my energy usage?

A: Log in to MyAccount or use the Exelon PECO app to view daily, weekly, and monthly energy usage graphs. The app also provides personalized tips to reduce consumption and lower bills.

Q10: Is Exelon a public or private company?

A: Exelon Corporation is a publicly traded company listed on the NASDAQ under the ticker symbol EXC. It is regulated by the Pennsylvania Public Utility Commission (PUC) and other state and federal agencies.

Q11: How long does it take to restore power after an outage?

A: Restoration time varies based on the cause and severity. Minor outages (e.g., tree limbs on lines) are typically resolved within 2–4 hours. Major storms or equipment failures may take 24–72 hours. Exelon prioritizes hospitals, emergency services, and critical infrastructure.

Q12: Can I speak to a live agent outside business hours?

A: Yes. Exelon’s customer service lines are available 24/7. While live agents may be limited during late-night hours, the automated system can handle most inquiries, including outage reporting and bill payments.

Q13: Does Exelon offer discounts for seniors or veterans?

A: Exelon does not offer direct discounts, but eligible seniors and veterans may qualify for bill assistance through state programs. Contact 1-800-444-3100 to determine eligibility.

Q14: What if I receive a suspicious call claiming to be from Exelon?

A: Exelon will never demand immediate payment via gift cards, wire transfer, or cryptocurrency. If you receive such a call, hang up and report it to Exelon at 1-800-494-4000 or file a complaint at www.peco.com/scamalert.

Q15: Where can I find my Exelon account number?

A: Your account number is on your paper bill, in your MyAccount portal, or in any email correspondence from Exelon. It is a 10-digit number starting with “100.”

Conclusion

Exelon Corporation’s presence in Philadelphia, through its subsidiary PECO, represents far more than the delivery of electricity and natural gas—it embodies a century-long commitment to reliability, innovation, and community service. From its pioneering role in electrifying one of America’s oldest cities to its leadership in clean energy and digital customer engagement, Exelon continues to set the standard for modern utilities.

For residents of Philadelphia and surrounding counties, knowing the official customer support numbers—1-800-494-4000 for billing, 1-800-487-1111 for outages, and 1-800-494-4040 for gas emergencies—is essential for safety, convenience, and peace of mind. With multiple access points—including phone, web, app, and in-person centers—Exelon ensures that no customer is left without support.

As the energy landscape evolves, Exelon remains at the forefront, investing in smart grids, renewable energy, and equitable access to power. Whether you’re a homeowner, small business, or community advocate, understanding how to connect with Exelon’s support systems empowers you to make informed decisions about your energy use and rights.

Always verify that you are contacting official Exelon channels by visiting www.peco.com or calling the numbers listed above. Avoid third-party websites or unverified numbers that may lead to scams or misinformation. With Exelon, you’re not just a customer—you’re a partner in building a cleaner, more resilient energy future for Philadelphia and beyond.