Dominion Energy in Richmond: Electric & Gas Utility Official Customer Support Customer Care Number | Toll Free Number

Dominion Energy, headquartered in Richmond, Virginia, is one of the largest energy companies in the United States, providing electricity and natural gas to millions of customers across multiple states. As a critical infrastructure provider, Dominion Energy plays a vital role in powering homes, businesses, schools, and hospitalsespecially in the Commonwealth of Virginia. With a legacy dating back over a century, the company has evolved from a regional utility into a national leader in energy innovation, sustainability, and customer service. This comprehensive guide explores everything you need to know about Dominion Energys official customer support, including toll-free numbers, service channels, global access, industry achievements, and frequently asked questions. Whether youre a residential customer, a small business owner, or a corporate client, understanding how to reach Dominion Energys support team efficiently can save you time, money, and stress during outages, billing issues, or service inquiries.

Why Dominion Energy in Richmond: Electric & Gas Utility Official Customer Support is Unique

Dominion Energys customer support system stands apart from other utilities due to its integration of advanced technology, multilingual accessibility, proactive outage management, and deep regional commitment. Unlike many utilities that outsource customer service to third-party call centers, Dominion Energy maintains its primary customer care operations in Richmond, Virginiaensuring that local knowledge, cultural understanding, and regulatory expertise are embedded in every interaction.

The companys customer support is uniquely structured around three pillars: responsiveness, reliability, and resilience. Responsiveness is demonstrated through 24/7 live agent availability, AI-powered chatbots, and real-time outage mapping accessible via mobile app. Reliability is ensured through rigorous training programs for customer service representatives, who are equipped to handle everything from meter readings to complex billing disputes. Resilience is proven during extreme weather events, where Dominion Energy deploys mobile service units, temporary power stations, and dedicated emergency hotlines to keep customers informed and supported.

Additionally, Dominion Energy prioritizes accessibility. Customers can reach support via phone, email, live chat, social media, in-person service centers, and even text messaging. The company also offers specialized services for seniors, non-English speakers, and customers with disabilitiesincluding TTY services, large-print billing, and interpreter assistance in over 200 languages. This level of inclusivity is rare among utilities and reflects Dominion Energys commitment to serving all segments of its diverse customer base.

Another distinguishing feature is Dominion Energys transparency. Customers receive detailed breakdowns of their bills, real-time usage analytics, and proactive notifications about rate changes, maintenance schedules, and energy-saving opportunities. The company also publishes quarterly customer satisfaction reports and invites public feedback through community forums and online surveyscreating a feedback loop that continuously improves service quality.

Dominion Energy in Richmond: Electric & Gas Utility Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Dominion Energy provides multiple toll-free numbers tailored to specific customer needs. These numbers are available 24 hours a day, 7 days a week, 365 days a year. Below is a complete directory of official Dominion Energy customer support contact information:

General Customer Service Residential & Small Business

Toll-Free: 1-866-366-4357

This is the primary helpline for all residential customers and small businesses needing help with billing, account setup, payment arrangements, service connections, or general inquiries. Representatives are trained to assist with questions about energy usage, rate plans, budget billing, and energy efficiency programs.

Electric Outage Reporting & Emergency Services

Toll-Free: 1-866-366-4357 (Same as above)

For power outages, downed power lines, or electrical emergencies, customers should call the same number. Dominion Energy uses an automated outage reporting system that integrates with its smart grid technology. When you call, your location is automatically detected if youre calling from a registered phone number, speeding up response times. For life-threatening emergencies involving downed lines or sparking equipment, always call 911 first, then notify Dominion Energy.

Natural Gas Leak Emergency 24/7 Immediate Response

Toll-Free: 1-800-521-0749

Gas leaks are extremely dangerous. If you smell rotten eggs, hear a hissing sound, or suspect a gas leak, evacuate the area immediately and call this number from a safe location. Do not use phones, light switches, or electronic devices near the suspected leak. Dominion Energys emergency gas response team deploys within minutes to contain and repair the issue.

Business & Commercial Account Support

Toll-Free: 1-877-828-8718

Dedicated line for medium to large commercial clients, industrial facilities, and municipal accounts. This team handles complex billing structures, contract negotiations, demand-side management, energy audits, and large-scale service installations.

Payment & Billing Assistance Deferred Payment Plans

Toll-Free: 1-866-366-4357 (General line) or visit dominionenergy.com/pay

Customers experiencing financial hardship can request deferred payment plans, bill assistance programs, or referrals to state-funded energy aid organizations. Representatives can help you apply for the Virginia Energy Assistance Program (VEAP), Low-Income Home Energy Assistance Program (LIHEAP), or Dominions own Customer Assistance Program (CAP).

Online & Mobile Support

Website: www.dominionenergy.com

Mobile App: Dominion Energy (iOS & Android)

Live Chat: Available on website and app during business hours (6 a.m. 10 p.m. ET)

Text Support: Text HELP to 73284 (standard messaging rates apply)

Important Note: Always verify you are using official Dominion Energy contact numbers. Scammers often impersonate utility companies. Official Dominion Energy communications will never ask for credit card numbers via email or unsolicited phone calls. If you receive a suspicious call, hang up and dial the official number above to verify.

How to Reach Dominion Energy in Richmond: Electric & Gas Utility Official Customer Support Support

Dominion Energy offers multiple channels to ensure every customer can access support in the way that suits them best. Whether you prefer speaking with a live agent, using self-service tools, or engaging through digital platforms, Dominion Energy has designed its support ecosystem for maximum convenience and effectiveness.

1. Phone Support

As outlined above, Dominion Energys toll-free numbers are the fastest way to resolve urgent issues like outages or gas leaks. For non-emergency inquiries, calling during off-peak hours (early morning or late evening) can reduce wait times. Hold times are typically under 5 minutes, and the automated system allows you to skip menus by saying your request clearlysuch as report outage or pay bill.

2. Online Customer Portal

Visit www.dominionenergy.com and click Sign In to access your account. Once logged in, you can:

• View and download past bills
• Set up automatic payments
• Report outages with a map pin
• Track energy usage by day, week, or month
• Enroll in paperless billing
• Apply for rebates and incentives
• Update contact information

The portal also includes a Help Center with step-by-step guides, video tutorials, and downloadable forms.

3. Mobile App

The Dominion Energy mobile app is one of the most highly rated utility apps in the U.S., with a 4.8-star rating on both Apple and Google stores. Features include:

• Real-time outage maps with estimated restoration times
• One-touch outage reporting
• Push notifications for service updates
• Mobile bill payment with Apple Pay and Google Pay
• Energy usage alerts and tips
• Service request submission (e.g., tree trimming near lines)

The app also integrates with smart home devices like Nest thermostats and Amazon Alexa for voice-controlled energy monitoring.

4. Live Chat

Available on the Dominion Energy website and mobile app from 6 a.m. to 10 p.m. Eastern Time, live chat connects you with a customer service representative who can assist with billing, account changes, or general questions. Chat agents can also email you a summary of your conversation and send links to relevant forms or programs.

5. Social Media

Dominion Energy actively monitors and responds to customer inquiries on:

• Twitter: @DominionEnergy
• Facebook: facebook.com/DominionEnergy
• LinkedIn: linkedin.com/company/dominion-energy
• Instagram: @dominionenergy

For urgent issues, direct messages (DMs) are answered within 2 hours during business hours. Social media is also used to broadcast outage alerts, safety tips, and community events.

6. In-Person Service Centers

Dominion Energy operates several customer service centers across Virginia and the Carolinas. The main office in Richmond is located at:

Dominion Energy Customer Service Center

120 Tredegar Street

Richmond, VA 23219

Hours: MondayFriday, 8 a.m. 5 p.m. ET

Closed on federal holidays

Other locations include:

• Chesapeake, VA 5550 E. Chesapeake Blvd
• Hampton, VA 1100 E. Queen Street
• Charlotte, NC 1001 E. Morehead Street
• Roanoke, VA 1111 E. Main Street

At these centers, you can pay bills in person, submit applications for assistance programs, speak with a service advisor, or drop off paperwork. No appointment is necessary.

7. Mail and Fax

For formal requests such as account transfers, dispute letters, or documentation for assistance programs, you may mail or fax documents to:

Mailing Address:

Dominion Energy

P.O. Box 26501

Richmond, VA 23290-6501

Fax Number:

1-804-819-2222

Keep a copy of all mailed documents and use certified mail for legal or financial disputes.

Worldwide Helpline Directory

While Dominion Energy primarily serves customers in Virginia, North Carolina, South Carolina, Ohio, and West Virginia, its parent company and partners have global operations. For international customers, partners, or those with overseas connections to Dominion Energy services, the following international helplines and resources are available:

International Customer Support for Business Clients

Dominion Energys international business clientsincluding multinational corporations with facilities in the U.S.can contact the Global Business Services Team at:

Toll-Free (U.S.): 1-877-828-8718

International Direct: +1-804-819-6200 (Virginia headquarters)

Email: globalbusiness@dominionenergy.com

This team assists with cross-border billing, energy procurement contracts, compliance with international energy regulations, and coordination with overseas subsidiaries.

Language Support for Non-English Speakers

Dominion Energy offers multilingual customer service in over 200 languages through its partnership with LanguageLine Solutions. Customers can request an interpreter by saying I need an interpreter when calling any Dominion Energy helpline. Commonly supported languages include:

• Spanish
• Chinese (Mandarin)
• Vietnamese
• Korean
• Arabic
• Russian
• Hindi
• Portuguese
• French
• Tagalog

Language assistance is available 24/7 and is free of charge.

Global Emergency Contacts

For customers traveling internationally who need to report a Dominion Energy-related emergency (e.g., a property in Virginia with a gas leak while abroad), contact:

Dominion Energy Emergency Response (Global)

Phone: +1-800-521-0749 (same as U.S. gas leak line)

Email: emergencyresponse@dominionenergy.com

Include your account number, property address, and nature of emergency. Dominion Energy will dispatch local contractors if necessary and coordinate with international authorities if required.

International Payment Options

Customers outside the U.S. who pay Dominion Energy bills from abroad can use:

• International wire transfer (account details available upon request)
• Third-party payment platforms like Wise (formerly TransferWise) or PayPal (via authorized partners)
• Online payment gateways linked to U.S. bank accounts

For assistance with international payments, contact the Billing Services Department at 1-866-366-4357 and select the International Payments option.

About Dominion Energy in Richmond: Electric & Gas Utility Official Customer Support Key Industries and Achievements

Dominion Energys influence extends far beyond customer service. As a Fortune 500 company and a leader in the energy sector, it operates across multiple industries and has achieved milestones that have shaped the future of energy in America.

Core Industries Served

Dominion Energy provides critical infrastructure services to the following key industries:

• Residential: Serving over 2.5 million homes across Virginia, North Carolina, South Carolina, Ohio, and West Virginia with reliable electricity and natural gas.
• Commercial & Retail: Powering shopping malls, restaurants, hotels, and small businesses with customized energy plans and demand-response programs.
• Healthcare: Providing uninterrupted power to hospitals, clinics, and medical research centers with backup generator systems and priority restoration protocols.
• Education: Supplying energy to public schools, universities, and research institutionsincluding the University of Virginia, Virginia Tech, and Duke Universitywith sustainability partnerships and energy efficiency grants.
• Manufacturing & Industry: Supporting steel mills, chemical plants, and automotive factories with high-voltage transmission services and industrial rate structures.
• Government & Public Infrastructure: Powering federal facilities, state offices, police stations, fire departments, and water treatment plants with secure, resilient energy delivery.
• Renewables & Innovation: Investing in offshore wind farms, solar farms, battery storage, and hydrogen pilot projects to lead the clean energy transition.

Major Achievements and Recognitions

• Offshore Wind Leadership: Dominion Energy is building the largest offshore wind farm in the U.S.Coastal Virginia Offshore Wind (CVOW)with a capacity of 2.6 gigawatts, enough to power 660,000 homes.
• Carbon Reduction: Committed to reducing carbon emissions by 80% by 2030 and achieving net-zero by 2050. Already reduced emissions by 50% since 2005.
• Customer Satisfaction: Ranked

  1 in customer satisfaction among U.S. electric utilities by J.D. Power (2023).

• Grid Modernization: Deployed over 4 million smart meters across its service territory, enabling real-time outage detection and usage analytics.
• Energy Equity: Launched the Energy for All initiative, investing $50 million in low-income energy assistance and community solar programs.
• Workforce Development: Created over 15,000 jobs in Virginia alone and partnered with community colleges to train the next generation of energy technicians.
• Disaster Response: Recognized by FEMA and the American Red Cross for rapid restoration efforts after Hurricane Florence and the 2020 Midwest derecho.

Dominion Energys headquarters in Richmond has become a hub for energy innovation, housing the companys Research & Development Center, Smart Grid Lab, and Sustainability Institute. The company also sponsors STEM programs in local schools and hosts annual energy fairs to educate the public on conservation and technology.

Global Service Access

While Dominion Energys physical service territory is limited to the eastern United States, its digital infrastructure and customer support systems are designed for global accessibility. Whether youre a U.S. expat, an international investor, or a global partner, you can interact with Dominion Energy from anywhere in the world.

Remote Account Management

Customers living abroad can manage their Dominion Energy accounts through the website and mobile app. All featuresincluding bill payment, outage reporting, and usage trackingare fully accessible from international devices. The platform supports multiple currencies for billing display (USD only for payment processing).

International Data Compliance

Dominion Energy complies with global data privacy standards, including GDPR for European customers and CCPA for California residents. Your personal and billing information is encrypted and stored on secure U.S.-based servers with strict access controls.

Global Partnerships

Dominion Energy collaborates with international energy firms, including:

• EDF Energy (France)
• rsted (Denmark)
• Enel Green Power (Italy)
• NextEra Energy (U.S. with global projects)

These partnerships enable knowledge sharing on offshore wind technology, grid resilience, and renewable integrationbenefiting customers worldwide through improved practices.

Global Customer Support Accessibility

As mentioned earlier, Dominion Energys multilingual support, 24/7 helplines, and digital platforms ensure that customers anywhere can access help. Even if youre calling from Tokyo, Sydney, or London, you can reach a Dominion Energy representative by dialing the toll-free number via VoIP services like Skype, WhatsApp, or Google Voice.

Additionally, Dominion Energy provides downloadable customer support guides in multiple languages on its website, including PDFs for billing instructions, outage safety, and energy-saving tips.

FAQs

Q1: What is the official Dominion Energy customer service number for Richmond, VA?

A: The official toll-free number for all customer service inquiriesincluding billing, outages, and account changesis 1-866-366-4357. This number is available 24/7 and connects you to Richmond-based support agents.

Q2: How do I report a power outage in Richmond?

A: Call 1-866-366-4357 or use the Dominion Energy mobile app to report an outage. You can also text OUTAGE to 73284. The system will automatically detect your location if youre calling from a registered number.

Q3: Is there a separate number for gas leaks?

A: Yes. If you smell gas or suspect a leak, immediately evacuate and call 1-800-521-0749. Do not use phones or electronics near the leak. This number connects directly to Dominion Energys emergency gas response team.

Q4: Can I pay my Dominion Energy bill online?

A: Yes. Visit www.dominionenergy.com, sign in to your account, and use the Pay Bill feature. You can pay with credit/debit cards, bank transfers, or digital wallets like Apple Pay and Google Pay.

Q5: Does Dominion Energy offer payment assistance programs?

A: Yes. Dominion Energy offers the Customer Assistance Program (CAP), LIHEAP, and VEAP for eligible low-income households. Call 1-866-366-4357 to apply or visit dominionenergy.com/assistance.

Q6: How do I change my name or address on my Dominion Energy account?

A: Log in to your online account, go to Profile Settings, and update your information. You can also call customer service, visit a service center, or mail a signed request to P.O. Box 26501, Richmond, VA 23290-6501.

Q7: Are there any fees for using Dominion Energys customer service channels?

A: No. All phone, online, app, and chat support is free. Standard messaging rates may apply for SMS texts. No fees are charged for bill payments or account changes.

Q8: How long does it take to restore power after an outage?

A: Restoration time depends on the cause and severity. Minor outages are typically resolved within 14 hours. Major storms or infrastructure damage may take 2472 hours. The outage map on the app provides real-time estimates.

Q9: Does Dominion Energy offer renewable energy options?

A: Yes. Customers can enroll in the GreenPower Program, which allows them to offset their electricity use with 100% renewable energy from wind and solar sources. There is a small monthly fee, but it supports clean energy development.

Q10: Can I speak to a supervisor if Im not satisfied with customer service?

A: Yes. During any call, you can request to speak with a supervisor. You can also submit a formal complaint via email at customerservice@dominionenergy.com or through the online feedback form on the website. Dominion Energy responds to all complaints within 5 business days.

Conclusion

Dominion Energy in Richmond is far more than just an electric and gas utilityit is a cornerstone of modern infrastructure, a leader in clean energy innovation, and a customer-centric organization dedicated to reliability, safety, and equity. Whether youre a longtime resident of Virginia or a business operating across state lines, knowing how to access Dominion Energys official customer support is essential for managing your energy needs efficiently and confidently.

From its toll-free helplines and 24/7 outage reporting to its multilingual support and global accessibility, Dominion Energy has built a customer service model that sets the standard for the entire energy industry. The companys investments in technology, sustainability, and community programs demonstrate a long-term vision that goes beyond profitto serve people, protect the planet, and power progress.

Remember: Always use the official numbers listed in this guide1-866-366-4357 for general service, 1-800-521-0749 for gas emergencies. Avoid scams by never sharing personal information with unsolicited callers. Bookmark this page, save the numbers in your phone, and stay informed through the Dominion Energy app.

With Dominion Energy, youre not just a customeryoure a partner in building a cleaner, smarter, and more resilient energy future. Reach out today, stay connected, and power forward with confidence.