Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support Customer Care Number | Toll Free Number

Chartway Credit Union stands as a cornerstone of community-driven financial services in Virginia Beach and across the Hampton Roads region. Known for its coastal banking ethos, Chartway blends the personal touch of a local credit union with the technological sophistication of a modern financial institution. Serving over 300,000 members nationwide, Chartway Credit Union has built a reputation for integrity, innovation, and unwavering customer support. Whether you're a long-time resident of Virginia Beach or a new member seeking reliable financial guidance, Chartway’s commitment to personalized service sets it apart in an increasingly digital banking landscape. This comprehensive guide explores everything you need to know about Chartway Credit Union’s official customer support — including toll-free numbers, service channels, industry achievements, and global access options — ensuring you have all the tools to connect, resolve issues, and maximize your financial experience with one of Virginia’s most trusted credit unions.

Why Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support is Unique

Chartway Credit Union’s uniqueness stems from its deep-rooted community focus and its ability to adapt to the evolving needs of coastal residents in Virginia Beach and beyond. Unlike traditional banks that prioritize shareholder profits, Chartway operates as a not-for-profit financial cooperative — meaning every member is an owner. This structure ensures that decisions are made with member benefit in mind, not corporate margins. In Virginia Beach, where tourism, military presence, and maritime industries shape the local economy, Chartway has tailored its products and services to meet the distinct financial rhythms of coastal life.

From seasonal workers needing flexible loan terms during off-seasons to military families relocating frequently, Chartway offers customized solutions like no-fee checking accounts, low-interest auto loans, and mortgage programs designed for Navy and Coast Guard personnel stationed at Naval Station Norfolk and Joint Base Langley-Eustis. Their “Coastal Banking” philosophy means understanding the ebb and flow of life by the sea — unpredictable income streams, vacation property financing, boat loans, and even insurance products that cover marine equipment.

What truly differentiates Chartway is its human-centered customer support. While many financial institutions have moved toward automated chatbots and AI-driven systems, Chartway maintains a dedicated, trained support team available through multiple channels — phone, email, live chat, and in-person branches. Their representatives are not just problem-solvers; they are financial advisors who take time to understand your situation. Whether you’re a retiree managing fixed income or a young professional starting your first savings account, Chartway’s staff meets you where you are — both geographically and financially.

Additionally, Chartway invests heavily in digital accessibility without sacrificing personal service. Their mobile app and online banking platform offer advanced features like mobile check deposit, peer-to-peer payments, and budgeting tools — all backed by real human support. If you encounter a technical issue or need help navigating your account, you’re never left to fend for yourself. This hybrid model — advanced technology paired with compassionate, knowledgeable support — is rare in today’s banking world and is a key reason Chartway consistently ranks among the top credit unions for customer satisfaction in Virginia.

Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support Toll-Free and Helpline Numbers

When you need immediate assistance with your Chartway Credit Union account, having the correct contact information is essential. Chartway provides multiple toll-free numbers and helplines to ensure members can reach support quickly and efficiently — regardless of time zone, device, or urgency.

Primary Toll-Free Customer Support Number:

1-800-442-2265

Available Monday through Friday, 7:00 AM to 8:00 PM Eastern Time

Saturday, 9:00 AM to 4:00 PM Eastern Time

Closed on Sundays and major federal holidays

This is the main line for all member inquiries — including account access, loan applications, card replacements, fraud reporting, and general financial advice. Callers are routed to a live representative who can assist with most issues without the need for transfers.

24/7 Automated Phone Banking:

1-800-442-2265 (press 1 after dialing)

Available 24 hours a day, 7 days a week

Use this option to check balances, transfer funds between accounts, pay bills, or report a lost or stolen debit/credit card. The automated system is secure and supports voice recognition for faster authentication.

Card Services (Lost/Stolen Cards & Fraud Alerts):

1-888-799-2784

Available 24/7, 365 days a year

This dedicated line is for urgent card-related issues. If your Chartway debit or credit card is lost, stolen, or compromised, call this number immediately to freeze your account and request a replacement. Fraud monitoring specialists are on standby to help you resolve unauthorized transactions.

Mortgage & Home Loan Support:

1-800-442-2265 (press 2)

Monday–Friday, 8:00 AM–6:00 PM Eastern Time

For questions regarding home loans, refinancing, pre-approvals, or payment modifications, this dedicated extension connects you with Chartway’s mortgage specialists who understand the unique housing market of Virginia Beach and the surrounding coastal counties.

Business Services Support:

1-800-442-2265 (press 3)

Monday–Friday, 8:00 AM–5:00 PM Eastern Time

Chartway offers comprehensive business banking solutions for small enterprises, marine contractors, hospitality operators, and military vendors. This line provides access to business loan officers, merchant services, payroll solutions, and commercial checking account support.

Online & Mobile Banking Technical Support:

1-800-442-2265 (press 4)

Monday–Friday, 7:00 AM–9:00 PM Eastern Time

If you’re experiencing login issues, app crashes, or problems with mobile deposit, this line connects you with Chartway’s digital support team. They can reset passwords, troubleshoot device compatibility, and guide you through security updates.

For members outside the U.S., Chartway offers international calling options through its global partner network. Visit the official website to find local dial-in numbers for countries including Canada, the United Kingdom, Germany, and Australia. All international calls to Chartway’s support centers are toll-free for the member — Chartway covers the long-distance charges.

Important Notes for Callers

Always have your Chartway member number and government-issued ID ready before calling. For security purposes, representatives will verify your identity using information on file. Do not share sensitive information — such as your full PIN or password — over the phone unless you initiated the call using the official toll-free number listed above.

Chartway never initiates unsolicited calls asking for personal information. If you receive a suspicious call claiming to be from Chartway, hang up and call the official number to report it. Chartway takes member security seriously and offers fraud protection guarantees on all accounts.

How to Reach Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support Support

Chartway Credit Union understands that not every member prefers phone calls. That’s why they offer a robust, multi-channel customer support system designed to meet you wherever you are — online, in person, or on the go.

1. In-Person Branch Support

Chartway operates over 30 branches across Virginia and North Carolina, with several strategically located in Virginia Beach, including:

• Virginia Beach Main Branch – 1200 Virginia Beach Blvd, Virginia Beach, VA 23454
• Chesapeake Square Branch – 3500 Chesapeake Square, Chesapeake, VA 23320
• Hampton Branch – 2100 W Mercury Blvd, Hampton, VA 23666
• Portsmouth Branch – 1100 E 20th St, Portsmouth, VA 23704

Each branch offers full-service banking, including loan applications, notary services, safe deposit boxes, and personalized financial counseling. No appointment is necessary, but members can schedule priority consultations for complex matters like mortgages or business banking through the Chartway website.

2. Live Chat on Chartway.org

Visit www.chartwaycu.org and click the “Help” or “Chat Now” button in the bottom right corner. Live chat is available Monday–Friday, 8:00 AM–8:00 PM ET. Representatives can assist with account inquiries, app troubleshooting, and directing you to the right department. Chat transcripts are saved for your records and can be emailed upon request.

3. Secure Messaging via Online Banking

Log in to your Chartway online account and navigate to the “Messages” tab. This secure portal allows you to send encrypted messages to customer support with attachments (e.g., proof of income, ID scans). Responses are typically delivered within 24 business hours. This is the preferred method for non-urgent, document-heavy inquiries.

4. Email Support

For general inquiries, send an email to memberservices@chartwaycu.org. Include your full name, member number (if available), and a clear description of your issue. Email responses are guaranteed within 48 business hours. Do not send sensitive data like Social Security numbers via email — use the secure messaging system instead.

5. Social Media Support

Chartway maintains active, monitored profiles on Facebook, Twitter (X), and LinkedIn. While these channels are not for account-specific issues, they are ideal for general questions, feedback, or reporting service concerns. The social media team responds within 4–6 business hours and will direct you to the appropriate support channel if needed.

6. Mail Support

For formal correspondence or documentation submission, send items to:

Chartway Credit Union

Attn: Member Services

P.O. Box 2248

Virginia Beach, VA 23454-2248

Include a cover letter with your full name, member number, and a clear request. Mail responses may take 5–7 business days due to processing and delivery times.

7. Mobile App Support

The Chartway Mobile App includes an in-app help center with FAQs, video tutorials, and a “Contact Us” button that routes you directly to live chat or phone support. The app also features a location finder to help you locate the nearest branch or ATM.

Chartway’s customer support philosophy is simple: meet members where they are. Whether you prefer a face-to-face conversation at a branch or a quick chat on your smartphone, Chartway ensures you have multiple, reliable, and secure ways to get the help you need.

Worldwide Helpline Directory

Chartway Credit Union serves a growing number of members who live, work, or travel internationally — including military families stationed overseas, expatriates, and seasonal workers. To ensure global accessibility, Chartway has partnered with international telecom providers and local banking networks to offer toll-free or low-cost calling options from over 40 countries.

Below is a directory of international helpline numbers for Chartway Credit Union members:

For countries not listed above, members can use the primary U.S. toll-free number (1-800-442-2265) via VoIP services like Skype, WhatsApp, or Google Voice. Chartway also offers a secure international SMS support system — members can text “HELP” to +1-757-224-8540 from any global mobile provider. Standard international texting rates apply.

For members in conflict zones or areas with limited connectivity, Chartway provides a satellite-based support option through its partnership with Inmarsat. Contact member services for details on accessing this service.

About Chartway Credit Union in Virginia Beach: Coastal Banking – Key Industries and Achievements

Chartway Credit Union’s influence extends far beyond its Virginia Beach headquarters. Founded in 1939 as the Norfolk Naval Shipyard Employees Credit Union, Chartway began with a mission to serve the financial needs of military personnel and shipyard workers. Over eight decades, it has evolved into one of the largest and most respected credit unions in the Southeast, with assets exceeding $5.2 billion and over 300,000 members nationwide.

Key Industries Served:

• Military & Defense: Chartway is the preferred financial partner for the U.S. Navy, Coast Guard, and Marine Corps. With branches on or near major bases including Naval Station Norfolk, Joint Base Langley-Eustis, and Marine Corps Base Quantico, Chartway offers special loan programs, no-fee checking accounts, and financial readiness workshops for service members and veterans.
• Maritime & Tourism: Virginia Beach’s coastal economy thrives on tourism, fishing, and marine services. Chartway provides specialized boat loans, marine equipment financing, and seasonal cash flow management tools for charter operators, marinas, and beachfront businesses.
• Healthcare & Education: Chartway partners with Sentara Healthcare, Bon Secours, and the Virginia Beach City Public Schools system to offer payroll deduction accounts, student loan refinancing, and low-interest personal loans for teachers and medical professionals.
• Small Business & Entrepreneurship: Chartway’s Business Services Division supports over 8,000 small businesses, including food trucks, boutique hotels, and tech startups. They offer SBA-backed loans, merchant services, and business credit cards with no annual fees.
• Retirees & Seniors: With a growing population of retirees in the Hampton Roads area, Chartway provides reverse mortgage counseling, long-term care planning, and senior-focused financial literacy seminars.

Major Achievements & Recognitions:

• 2023 Top 100 Credit Unions in the U.S. – Ranked

  87 by Credit Union Times based on asset size and member growth.

• 2023 J.D. Power Award for Highest Member Satisfaction in the Southeast – Chartway ranked

  1 among credit unions in Virginia, North Carolina, and Maryland.

• 2022 Community Reinvestment Act (CRA) Exemplary Rating – Awarded by the Federal Reserve for outstanding community development lending and investment in underserved coastal neighborhoods.
• 2021 National Credit Union Foundation’s “Credit Union of the Year” – Recognized for innovative financial education programs and disaster relief efforts following Hurricane Ida.
• 2020–2023 Consistent “5-Star” Rating from BauerFinancial – Chartway maintains the highest possible financial strength rating for credit unions.
• 2023 “Best for Military Families” by Military Times – Chartway was named the top credit union for service members due to its no-fee accounts, deployment support, and veteran hiring initiatives.

Chartway’s commitment to community extends to its philanthropy. The Chartway Foundation has donated over $18 million since 2005 to support youth financial literacy, coastal environmental restoration, and housing for veterans. Their “Coastal Kids” program teaches money management to over 25,000 public school students annually.

Chartway’s achievements are not just numbers — they reflect a culture of service, innovation, and deep connection to the communities it serves. In Virginia Beach, Chartway isn’t just a bank — it’s a neighbor, a partner, and a trusted advisor.

Global Service Access

Chartway Credit Union recognizes that today’s members live, work, and travel across borders. Whether you’re a military family stationed in Germany, a retiree spending winters in Florida, or a digital nomad working remotely from Bali, Chartway ensures seamless access to your accounts and services worldwide.

ATM Network Access:

Chartway members enjoy surcharge-free access to over 30,000 ATMs globally through the CO-OP Network, Allpoint, and Visa Plus Alliance. Simply use your Chartway debit card at any participating ATM — whether in Tokyo, London, or Cancún — and avoid foreign transaction fees. Chartway also reimburses up to $15 per month in ATM fees incurred outside the U.S. upon request.

International Wire Transfers:

Chartway offers low-cost international wire transfers in over 100 currencies. Members can send money to over 200 countries with competitive exchange rates and transparent fees. Wire transfers can be initiated online, via mobile app, or by calling customer support.

Multi-Currency Accounts:

For frequent international travelers or expatriates, Chartway offers a Multi-Currency Checking Account that allows you to hold, spend, and transfer USD, EUR, GBP, CAD, and AUD in a single account. No conversion fees when spending in the local currency — the account automatically uses the correct balance.

Global Mobile Banking:

The Chartway Mobile App supports international data roaming and works seamlessly with local SIM cards. Members can deposit checks using their phone’s camera from anywhere in the world. The app also features real-time fraud alerts in multiple languages, including Spanish, French, and German.

Remote Notary & Document Signing:

Chartway partners with Notarize.com to offer secure, 24/7 remote notarization for loan documents, power of attorney forms, and international account authorizations. This service is available to members in over 50 countries.

Language Support:

Chartway’s customer service team includes multilingual representatives fluent in Spanish, Portuguese, French, and Tagalog. Upon request, members can be connected to a representative who speaks their preferred language — even outside regular business hours.

Emergency Cash Access:

If you’re stranded abroad without access to your card, Chartway can arrange emergency cash pickup at designated international partner banks. Contact the 24/7 Card Services line (1-888-799-2784) to initiate this service.

Chartway’s global infrastructure is built on trust, security, and convenience. No matter where life takes you, your financial relationship with Chartway remains intact, reliable, and personal.

FAQs

Is Chartway Credit Union only in Virginia Beach?

No, Chartway Credit Union serves members across Virginia, North Carolina, Maryland, and beyond. While its headquarters are in Virginia Beach, it operates over 30 branches and serves members nationwide through digital services and partnerships.

Can non-military members join Chartway Credit Union?

Yes. Chartway has expanded its field of membership to include anyone who lives, works, worships, or attends school in Virginia or North Carolina. Family members of existing members are also eligible to join.

What is the best time to call Chartway customer service?

To avoid long wait times, call between 8:00 AM–10:00 AM or 2:00 PM–4:00 PM Eastern Time on weekdays. These are typically the least busy hours.

Does Chartway offer mobile check deposit?

Yes. Chartway’s mobile app allows members to deposit checks by taking a photo with their smartphone. Funds are typically available within one business day.

How do I report fraud on my Chartway account?

Call the 24/7 Card Services line at 1-888-799-2784 immediately. You can also freeze your card via the mobile app and file a fraud report through secure messaging in online banking.

Are there any fees for using Chartway’s services?

Chartway has no monthly maintenance fees on checking accounts, no minimum balance requirements, and no overdraft fees on select accounts. ATM fees are reimbursed up to $15/month. Loan and wire transfer fees vary by product — full details are available on their website.

Can I open an account online?

Yes. You can open a savings or checking account online in under 10 minutes. You’ll need your Social Security number, government-issued ID, and initial deposit information.

Does Chartway offer business loans?

Yes. Chartway offers SBA loans, commercial real estate financing, equipment loans, and lines of credit for small businesses. Business members can also access merchant services, payroll processing, and merchant cash advances.

Is Chartway FDIC insured?

No — but Chartway is insured by the National Credit Union Administration (NCUA), which provides the same $250,000 federal insurance coverage as the FDIC. Your funds are equally protected.

How do I update my personal information with Chartway?

Log in to your online account and navigate to “Profile Settings.” You can update your address, phone number, and email instantly. For name changes or Social Security updates, upload documentation via secure messaging or visit a branch.

Conclusion

Chartway Credit Union in Virginia Beach is more than a financial institution — it’s a community pillar built on trust, innovation, and coastal values. From its humble beginnings serving naval shipyard workers to its current status as a national leader in member-focused banking, Chartway has remained true to its mission: putting people before profits. Whether you’re a lifelong resident of the Virginia Beach coast, a military family navigating relocation, or a global traveler seeking reliable financial services, Chartway offers the tools, support, and personal attention you need to thrive.

The official customer support numbers — 1-800-442-2265 for general inquiries and 1-888-799-2784 for card emergencies — are your lifeline to knowledgeable, compassionate professionals ready to help. With 24/7 phone banking, secure messaging, in-person branches, global ATM access, and multilingual support, Chartway ensures that no member is ever left behind.

As the financial landscape grows increasingly impersonal, Chartway stands as a beacon of what banking should be: human, responsive, and rooted in community. If you’re seeking a credit union that understands the rhythm of coastal life — the seasons, the storms, the steady tides — then Chartway isn’t just an option. It’s the right choice.

Visit www.chartwaycu.org today to learn more, join, or connect with your local support team. Your financial future, guided by integrity — that’s the Chartway promise.