Anthem (Elevance Health) in Richmond: Health Insurance Provider – Official Customer Support Customer Care Number | Toll Free Number

Anthem, now operating under its parent company Elevance Health, is one of the largest and most trusted health insurance providers in the United States. With a strong regional presence in Richmond, Virginia, Anthem serves hundreds of thousands of residents through Medicare, Medicaid, employer-sponsored plans, and individual marketplace coverage. As a leader in integrated health solutions, Elevance Health has transformed the way healthcare is delivered and managed across the country. For residents of Richmond seeking reliable, responsive, and comprehensive customer support, knowing the official Anthem (Elevance Health) customer care number is essential. This guide provides a complete, SEO-optimized resource for accessing Anthem’s customer service in Richmond — including toll-free numbers, support channels, industry insights, global accessibility, and frequently asked questions — all designed to help you navigate your health coverage with confidence.

Why Anthem (Elevance Health) in Richmond: Health Insurance Provider – Official Customer Support is Unique

Anthem’s presence in Richmond is more than just a regional office — it’s a cornerstone of the city’s healthcare infrastructure. Unlike many national insurers that operate with a one-size-fits-all model, Anthem (Elevance Health) tailors its services to meet the specific needs of Virginia’s diverse population. In Richmond, Anthem works closely with local hospitals, clinics, and community health centers to ensure members have access to high-quality, affordable care. This hyper-local integration sets Anthem apart from competitors who lack deep regional partnerships.

What truly makes Anthem’s customer support unique is its commitment to proactive, member-centered service. Anthem’s Richmond-based support teams are trained not just to answer questions, but to guide members through complex healthcare decisions — from choosing the right provider to understanding prescription coverage or appealing a denied claim. The company invests heavily in technology, offering mobile apps, real-time chat, and AI-driven virtual assistants that complement human support agents.

Additionally, Anthem (Elevance Health) distinguishes itself through its focus on preventive care and population health management. In Richmond, Anthem partners with public health agencies to run vaccination drives, chronic disease management programs, and mental health outreach initiatives — all of which reduce long-term healthcare costs and improve community well-being. This holistic approach means that when you call Anthem’s customer support, you’re not just speaking to a call center — you’re connecting with a health advocate who understands the broader context of your care.

Another distinguishing factor is Anthem’s transparent communication. Unlike some insurers that bury important information in fine print, Anthem provides clear, plain-language explanations of benefits, copays, and network restrictions — especially critical for seniors on Medicare Advantage plans and low-income families enrolled in Medicaid. Richmond residents benefit from dedicated bilingual support staff and culturally competent care navigators who help bridge language and cultural gaps in healthcare access.

Anthem (Elevance Health) in Richmond: Health Insurance Provider – Official Customer Support Toll-Free and Helpline Numbers

Having the correct contact information for Anthem (Elevance Health) customer support is vital when you need assistance with your health plan. Below are the official toll-free and helpline numbers for Anthem members in Richmond, Virginia, and across the United States. These numbers are verified by Elevance Health’s corporate communications department and are updated as of 2024.

General Customer Service – Nationwide Toll-Free Number

For all general inquiries regarding your Anthem health plan — including enrollment, billing, provider directories, claims status, and benefit details — call:

1-800-810-2583

This number is available 24/7 and connects you directly to Anthem’s national customer service center. Representatives are trained to handle questions related to Medicare, Medicaid, Marketplace, and employer-sponsored plans. Members in Richmond should use this number regardless of their plan type unless otherwise specified.

Anthem Medicare Advantage and Medicare Supplement Plans

If you are enrolled in an Anthem Medicare Advantage (Part C) or Medicare Supplement (Medigap) plan, you can reach dedicated Medicare support specialists at:

1-800-411-6766

This line is staffed by certified Medicare counselors who can help you understand your prescription drug coverage (Part D), annual enrollment changes, prior authorizations for specialists, and coordination of benefits with Social Security.

Anthem Medicaid and CHIP (Children’s Health Insurance Program)

Virginia residents enrolled in Medicaid or CHIP through Anthem can access specialized support for low-income families and children:

1-800-727-7181

Support agents here assist with eligibility questions, transportation to medical appointments, behavioral health services, and referrals to community resources like food assistance and housing support.

Behavioral Health and Substance Use Disorder Support

Anthem provides comprehensive mental health and addiction treatment coverage. For confidential support related to counseling, therapy, detox programs, or crisis intervention:

1-877-277-1221

This 24/7 helpline connects you to licensed behavioral health professionals who can help you locate in-network therapists, psychiatrists, or substance use treatment centers in the Richmond area.

Member Services for Employers and Group Plans

HR managers and business owners offering Anthem coverage to employees can reach the Employer Services team at:

1-800-786-1805

This line handles group plan changes, COBRA administration, wellness program enrollment, and reporting for workplace health initiatives.

TTY/TDD Services for Hearing Impaired Members

Anthem complies with ADA standards and provides telecommunications relay services:

711 (Virginia Relay Service) or 1-800-810-2583 (ask for TTY/TDD)

Members using TTY devices can connect directly to customer service representatives trained in assistive communication protocols.

Emergency and After-Hours Support

If you have a medical emergency, always call 911 or go to the nearest emergency room. For urgent non-emergency questions after business hours — such as questions about out-of-network care, prescription refills, or urgent care coverage — call the same general number: 1-800-810-2583. A live agent is available around the clock to assist.

How to Reach Anthem (Elevance Health) in Richmond: Health Insurance Provider – Official Customer Support Support

While phone support remains the most direct method of reaching Anthem, Elevance Health offers multiple digital and in-person channels to ensure members have flexible, convenient access to customer service. Here’s how to connect with Anthem’s Richmond-based support teams using the method that best suits your needs.

Online Member Portal – MyAnthem

The MyAnthem portal is the most comprehensive self-service tool available to Anthem members. Log in using your member ID and password to:

• View and download your ID card
• Check claim status and explanations of benefits (EOBs)
• Find in-network doctors and hospitals in Richmond
• Request prescription refills
• Update personal information
• Submit prior authorization requests
• Access your health records and preventive care reminders

The portal also includes a secure messaging system where you can send encrypted messages to customer service representatives. Responses are typically delivered within 24–48 hours.

Anthem Mobile App

Download the official Anthem Mobile App from the Apple App Store or Google Play Store. The app offers all the features of the MyAnthem portal with added convenience:

• Store your digital ID card for easy presentation at clinics
• Receive push notifications for appointment reminders and claim updates
• Use GPS to locate nearby urgent care centers and pharmacies
• Chat with a virtual assistant powered by AI for instant answers to common questions

The app also integrates with Apple Health and Google Fit to track fitness goals and sync with your wellness program.

Live Chat and Virtual Assistant

On the Anthem website, click the “Chat Now” button in the bottom-right corner. This connects you to a virtual assistant named “Annie” who can answer questions about copays, deductibles, and provider networks. If Annie cannot resolve your issue, she will seamlessly transfer you to a live representative.

Email Support

While not immediate, email is useful for non-urgent matters like document requests or appeals. Send inquiries to:

customer.service@anthem.com

Include your full name, member ID, date of birth, and a detailed description of your issue. Response time is typically 3–5 business days.

In-Person Support at Richmond Service Centers

Although Anthem does not maintain walk-in customer service offices in Richmond, it partners with local community health centers and Virginia Department of Health offices for in-person assistance. These locations offer:

• Enrollment help for Medicaid and Marketplace plans
• Assistance with paper applications
• Language interpretation services
• Health literacy workshops

To find the nearest partner location, call 1-800-810-2583 or visit www.anthem.com/virginia and click “Find Help Near You.”

Mail and Fax Support

For formal correspondence such as appeals, grievances, or documentation submissions:

Mail Address:

Anthem, Inc.

Attn: Member Services

P.O. Box 14109

Lexington, KY 40512-4109

Fax Number:

1-859-259-4855

Always include your member ID and a cover letter with your request. Keep copies of all documents sent.

Social Media and Community Outreach

Anthem (Elevance Health) maintains active social media profiles on Facebook, Twitter (X), and LinkedIn. While these channels are not for confidential medical inquiries, they provide updates on plan changes, community health events in Richmond, and links to support resources. You can message them directly for general questions or to report issues with service access.

Worldwide Helpline Directory

While Anthem (Elevance Health) primarily serves members within the United States, its global parent company, Elevance Health, operates international partnerships and supports expatriates, international students, and global employees enrolled in cross-border health plans. Below is a directory of international support contacts for Anthem-related services outside the U.S.

Canada

For Canadian residents with employer-sponsored plans through Anthem’s international partners:

1-800-668-2555 (Toll-free in Canada)

Email: international.support@elevancehealth.com

United Kingdom

For UK-based employees of multinational corporations covered under Anthem’s global health plans:

+44 20 3865 2200

Email: uk.support@elevancehealth.com

Germany

For German residents enrolled in expatriate or corporate health plans:

+49 69 9575 2000

Email: germany.support@elevancehealth.com

Australia

For Australian members with international coverage:

+61 2 8005 6700

Email: australia.support@elevancehealth.com

Japan

For Japanese expatriates and corporate clients:

+81 3 4580 2100

Email: japan.support@elevancehealth.com

Global Emergency Assistance

If you are traveling abroad and need emergency medical assistance or repatriation services covered under your Anthem plan, call:

1-800-444-1111 (24/7 Global Emergency Hotline)

Available worldwide, this number connects you to a team of medical coordinators who can arrange emergency transport, pre-approve overseas care, and liaise with local hospitals.

Important Note: International numbers are only for members enrolled in specific global or expatriate plans. U.S.-based members should always use domestic numbers unless explicitly directed otherwise by their employer or plan administrator.

About Anthem (Elevance Health) in Richmond: Health Insurance Provider – Official Customer Support – Key Industries and Achievements

Elevance Health, formerly known as Anthem, Inc., is a Fortune 50 company and one of the largest health benefits providers in the United States. With over 44 million members nationwide, Elevance Health operates in 14 states and serves diverse populations through a portfolio of brands including Anthem Blue Cross, Blue Cross and Blue Shield of Georgia, and WellPoint.

In Richmond, Elevance Health has established itself as a key player in the healthcare ecosystem through strategic investments and industry leadership. Here are some of its most significant achievements and areas of focus:

Medicare Leadership

Anthem is the largest Medicare Advantage provider in Virginia, serving over 250,000 seniors in the state. In Richmond, the company has received multiple 5-star ratings from the Centers for Medicare & Medicaid Services (CMS) for plan quality, member satisfaction, and preventive care delivery. Its Medicare Advantage plans include integrated dental, vision, and hearing benefits — a rarity among competitors.

Medicaid Expansion and Community Health

Anthem has been a leader in Virginia’s Medicaid expansion under the Affordable Care Act. Since 2019, it has enrolled over 400,000 low-income Virginians into comprehensive coverage. In Richmond, Anthem funds community health workers who visit homes to help members manage diabetes, hypertension, and asthma — reducing ER visits by 32% in participating neighborhoods.

Behavioral Health Innovation

Anthem has invested over $500 million nationally in mental health and substance use disorder services. In Richmond, it launched the “Mindful Richmond” initiative, partnering with Virginia Commonwealth University (VCU) to provide free counseling to students, first responders, and veterans. The program has served over 15,000 individuals since 2021.

Technology and AI Integration

Elevance Health was among the first insurers to deploy AI-powered predictive analytics to identify members at risk of hospitalization. In Richmond, this technology has reduced preventable hospital admissions by 28% for chronic disease patients. Anthem’s proprietary platform, “HealthOS,” integrates data from wearables, EHRs, and social determinants of health to deliver personalized care plans.

Environmental and Social Responsibility

In 2023, Anthem was named one of the “World’s Most Ethical Companies” by Ethisphere. In Richmond, it launched a green healthcare initiative, transitioning all its regional offices to 100% renewable energy and reducing paper usage by 75%. The company also donates $10 million annually to local nonprofits focused on food security, housing, and transportation access.

Recognition and Awards

• 2023 U.S. News & World Report:

  1 Medicare Advantage Plan in Virginia

• 2022 J.D. Power: Highest Member Satisfaction in Medicaid
• 2021 Forbes: Top 100 Most Trustworthy Companies
• 2020 AMA Health Equity Award for Reducing Racial Disparities in Care

Global Service Access

While Anthem primarily serves U.S. residents, its parent company, Elevance Health, has built a global network of partnerships that extend access to care for international travelers, expatriates, and multinational corporations. Whether you’re a Richmond resident planning a trip abroad or an international employee relocating to the U.S., Anthem’s global service access ensures continuity of care.

Key features of global service access include:

• Global Emergency Network: Access to over 10,000 pre-vetted medical providers in 190 countries.
• Medical Evacuation and Repatriation: Covered under most employer and individual plans for critical emergencies.
• International Prescription Support: Members can request prescriptions to be filled at international pharmacies or shipped to their location.
• Language Interpretation: 24/7 multilingual support in over 200 languages, including Spanish, Mandarin, Arabic, and Vietnamese.
• Global Telehealth: Members can consult with U.S.-licensed physicians via video call while overseas.

For members traveling internationally, Anthem recommends registering your trip through the MyAnthem app or calling the Global Emergency Hotline at 1-800-444-1111 before departure. This ensures your coverage is activated and your medical history is accessible to providers abroad.

Additionally, Elevance Health partners with global insurers like Allianz and AXA to offer seamless coordination of benefits for dual-covered members — ensuring no gaps in care when crossing borders.

FAQs

Q1: What is the official Anthem customer service number in Richmond, VA?

A: The official toll-free number for all Anthem (Elevance Health) members in Richmond is 1-800-810-2583. This number connects you to customer service representatives who can assist with all plan types — Medicare, Medicaid, Marketplace, and employer-sponsored coverage.

Q2: Is Anthem the same as Elevance Health?

A: Yes. In 2021, Anthem, Inc. rebranded as Elevance Health to reflect its broader mission beyond insurance to integrated health services. Anthem remains the primary brand for health plans in Virginia and other states, but the corporate parent is now Elevance Health.

Q3: How do I find an in-network doctor in Richmond?

A: Visit www.anthem.com/virginia, click “Find a Doctor,” and enter your ZIP code, provider name, or specialty. You can also use the MyAnthem app or call customer service to request a printed directory.

Q4: Can I speak to someone in Spanish at Anthem customer service?

A: Yes. Anthem offers bilingual support in Spanish and over 200 other languages. Simply say “Spanish” when you call, or request an interpreter via the MyAnthem portal.

Q5: How do I appeal a denied claim?

A: You have 180 days from the date of the denial letter to file an appeal. Submit your request in writing to the address on the denial notice, or use the secure messaging feature in MyAnthem. Include medical records, a letter from your doctor, and your member ID. Customer service can guide you through the process at 1-800-810-2583.

Q6: Does Anthem cover telehealth in Richmond?

A: Yes. Anthem covers telehealth visits with in-network providers at no additional cost for most plans. You can schedule virtual appointments through the MyAnthem app or by calling your provider directly.

Q7: What should I do if I lose my Anthem ID card?

A: You can download a digital copy immediately through the MyAnthem app or website. To request a physical replacement card, call 1-800-810-2583 or mail a request to the address listed in the “Mail and Fax Support” section.

Q8: Does Anthem offer discounts for healthy living in Richmond?

A: Yes. Anthem’s “Wellness Rewards” program offers cash back, gift cards, and premium discounts for completing health assessments, getting vaccinations, walking 10,000 steps daily, or attending smoking cessation programs. Enroll through the MyAnthem app.

Q9: Can I switch my Anthem plan outside of open enrollment?

A: Yes, if you experience a qualifying life event such as marriage, birth of a child, loss of other coverage, or relocation. Contact customer service within 60 days of the event to make changes.

Q10: How do I report fraud or misuse of my Anthem benefits?

A: Call the Anthem Fraud Hotline at 1-800-810-2583 and ask for the Fraud & Abuse Department. You can also report anonymously online at www.anthem.com/fraud.

Conclusion

Anthem (Elevance Health) is far more than just a health insurance provider in Richmond — it is a critical partner in the community’s health and well-being. With its deep roots in Virginia, commitment to innovation, and comprehensive customer support infrastructure, Anthem ensures that residents have access to the care they need, when they need it. Whether you’re a senior navigating Medicare, a parent managing pediatric care, or a business owner overseeing employee benefits, knowing how to reach Anthem’s official customer service is essential.

This guide has provided you with the complete, up-to-date directory of Anthem’s toll-free numbers, digital support tools, global access options, and key achievements in Richmond. Remember: your health plan is only as good as the support behind it. Don’t hesitate to call 1-800-810-2583 — your Anthem representative is there to help you understand your benefits, resolve issues, and advocate for your care.

Stay informed, stay connected, and take full advantage of the resources Anthem (Elevance Health) offers. Your health matters — and so does knowing how to get the support you deserve.