Comprehensive Installation, Repair, Inspection & Maintenance Services

A simple and powerful field Installation, repair, inspection and maintenance services management solution for Australian trade businesses. Easily manage your jobs from start to finish, on any device.

Trade businesses in Australia—from plumbing and electrical services to HVAC and general contracting—face increasing demands for faster response times, accurate communication, and tighter operational control. Managing these demands using traditional methods such as paper job sheets, spreadsheets, and manual scheduling creates inefficiencies that can seriously impact service quality and profitability. A cloud-based, feature-rich field service management solution provides the structure and tools needed to effectively manage daily operations from one powerful platform.

Job Management Made Effortless

One of the most critical aspects of any trade business is job management. With the right digital solution, businesses can assign, track, and complete jobs without delays or confusion. From the moment a request is received to final invoicing, everything is handled in one place. Office staff can schedule jobs using a real-time calendar interface, instantly dispatch tasks to available technicians, and monitor job status without relying on endless phone calls or manual updates. Technicians in the field can access the job details from their mobile devices, update progress instantly, and notify customers of arrival and completion.

Full Mobility and Remote Access

Today’s field service workers need access to information wherever they are. A mobile-friendly system ensures that every technician, whether in urban Sydney or remote Western Australia, can access job details, customer information, directions, and documentation directly from their smartphones or tablets. This level of access reduces mistakes, improves customer satisfaction, and allows teams to work autonomously with confidence.

Live GPS Tracking for Maximum Visibility

Live GPS tracking enhances both accountability and efficiency. Knowing where each team member is located in real time allows businesses to assign urgent jobs to the nearest technician, minimise travel time, and improve on-time arrivals. It also improves driver safety and ensures compliance with time and location data, which is especially helpful for businesses with large service areas or those operating across regional zones.

Customisable Workflows for Industry Needs

Every trade business has its own workflow, and a powerful field service solution recognises that one size doesn’t fit all. Custom workflows can be created to align with specific business processes, whether for compliance, safety, or quality control. You can create step-by-step checklists for installations, service tasks, or inspections. These workflows ensure that every job is carried out to company standards and industry regulations, helping you maintain a professional reputation.

Automated Invoicing and On-Site Payments

Generating invoices no longer needs to be a time-consuming process. With automated invoicing, technicians can create and send invoices immediately after completing a job. Integration with leading accounting platforms like Xero, MYOB, and QuickBooks allows for seamless reconciliation and real-time financial oversight. Customers can pay on the spot using mobile payment options, which drastically reduces the delay between job completion and cash flow.

Quick and Accurate Quoting

Winning new business is often about speed and professionalism. With integrated quoting tools, trade professionals can build and send quotes directly from the job site or office using pre-loaded price lists and templates. Once accepted by the customer, the quote can be converted into a job with all details carried over—no double entry required. This level of efficiency builds trust and increases your chances of securing more contracts.

Customer Communication and Satisfaction

Keeping customers informed at every stage of the service process increases trust and satisfaction. Automated SMS and email alerts notify customers when a job is scheduled, when a technician is en route, and when the job is complete. A built-in CRM (Customer Relationship Management) tool logs all interactions and service history, helping businesses deliver a more personalised experience and build long-term relationships with clients.

Inventory and Asset Management

Managing stock levels and customer assets is crucial for trade businesses dealing with spare parts and serviceable equipment. Real-time inventory tracking helps monitor stock usage per job, set reorder thresholds, and maintain accurate supplier records. Businesses servicing customer-owned equipment can track asset history, schedule preventative maintenance, and ensure timely service that extends asset lifespan and reduces emergency repairs.

Enhanced Productivity and Efficiency

One of the key benefits of using a centralised field service management platform is the overall increase in productivity. Time tracking, digital job cards, and automated reporting eliminate repetitive admin tasks, allowing your team to focus on delivering great service. Real-time updates reduce delays and rework, while detailed job analytics help managers identify opportunities for training or process improvement. The result is a leaner, faster, and more scalable operation.

Scalable Cloud-Based Solution

Built on cloud infrastructure, this solution supports your business as it grows. There’s no need for expensive servers or IT maintenance. All updates are rolled out automatically, ensuring you always have access to the latest tools. Whether your team includes three people or thirty, the platform offers consistent performance, data security, and remote accessibility across all devices. As your service areas expand, your technology scales with you.

Comprehensive Compliance and Reporting Tools

Trade industries in Australia are subject to strict safety and compliance regulations. From SWMS (Safe Work Method Statements) to electrical and plumbing compliance certificates, your field service software should support every aspect of reporting. Built-in compliance features allow technicians to complete necessary documents on-site and submit them instantly. This not only protects your business but also reduces the risk of costly fines or delays during audits.

Trusted by Australian Trade Professionals

Many businesses across Australia have already experienced the difference that a comprehensive field service management platform makes. An electrical services company in Melbourne reported a 35 percent increase in job volume and a 40 percent reduction in admin time within just a few months of implementation. A plumbing contractor in Brisbane stated that real-time updates helped reduce missed appointments and improved overall team efficiency. Across industries, the shift to digital job management is delivering better customer outcomes and stronger business performance.

Integrates Seamlessly with Business Tools

To further enhance your workflow, the platform connects with the tools you already use. Integration is available for accounting systems, payment processors, communication apps, and file storage providers. By linking your field service platform with tools like Google Calendar, Stripe, or Dropbox, you can create a fully connected, automated ecosystem that reduces friction and improves data accuracy.

Start Today with a Free Trial

There’s no better time to modernise your trade business. With no upfront contracts and a 14-day free trial, you can explore the full functionality of the platform and see firsthand how it simplifies your operations. Whether you're managing installations, repairs, inspections, or maintenance, this field service solution puts you in full control—anywhere, on any device.